AVOID LIKE THE PLAGUE, DON'T WASTE TIME OR MONEY O...

AVOID LIKE THE PLAGUE, DON'T WASTE TIME OR MONEY ON THEIR PRODUCTS.
Customer service and doing right by their customers is an alien concept.
STAR TREK FLEET COMMAND is filled with what they describe as "known" bugs which has affected gameplay and when their customers encounter these issues and lose in-game resources due to no fault of their own, you're SOL.
Reaching out to customer support is pointless. They offer no help or compensation for items lost, even when they know the fault lies in the game. They only offer that the issues will be addressed in an upcoming patch. Great business model, you should be proud.