The customer service for this company is shocking....

The customer service for this company is shocking. For over a month I tried contacting them via the link in game which they didn't respond to. I tried social media, which they blatantly ignored. Eventually found an email address, where they sorted out my game fault, but tell me that I haven't tried contacting them before. Now they keep ignoring the fact that the customer service link in game either doesn't work or they're just ignoring the customers using it. Unreal, unbelievable, disgusting customer services.