4 years ago
We had previously built 4 new homes and swore we w...
We had previously built 4 new homes and swore we wouldn't do it again. It can be a very scary, stressful and overwhelming process. When looking for a "forever" home to retire in, we came to Delaware. We searched high and low and saw a number of great looking homes, but none that "felt" like us. At one model from a Schell competitor, the sales person actually told us to check out Schell. Imagine that - a referral from a competitor! Well we did just that and took out our handy GPS and made our way to the Schell model at the Peninsula in Millsboro.
Well, we walked into that model and just like they say, we knew this was the home for us. Not to be corny, but it really did speak to us. You have seen all the other posts about the great construction, energy efficiency, fabulous features, etc. and they are all true. But what sold us on this outstanding product was the PEOPLE. There were many folks we interacted with at Schell and all were wonderful but the two that deserve special recognition
Gary, the sales manager for the community is in a word AWESOME. He is experienced, knowledgeable, honest and has great integrity. His relaxed, friendly personality puts you at ease immediately. He has a great sense of humor and you can tell he truly LOVES his job! We spent hours with Gary on our initial visit. He took us through every nook and cranny of the house, walked every lot with us (even in the snow!) and toured the community with us. We sat down with him to get an initial idea of what a detailed price work up would look like. He took us through the process effortlessly, listening to our needs, offering suggestions, and laughing with us the whole way! We left with the info and lots to think about. Since we were not local, we were worried that once we left, we wouldn't get the attention needed. How wrong we were! Gary kept in constant communication with us, answering our questions, following up on items, making revisions to the proposal and getting things done! He was a true blessing during the entire process and without him, we would likely not be in our new home now! Thanks Gary!
The other superstar on our team was Kevin the construction manager! Right after we signed our contract we were told that the previous construction manager left and we would be getting a new one. This got our anxiety levels up, but once we met Kevin, we knew that this change was going to be a great win for us! When we sat with him during our pre-construction walkthrough, we could tell that Kevin knows the construction business inside and out. His attention to detail is meticulous and his organizational skills are top notch. He has a calming influence on crazy customers like us! He kept us informed at every stage of the construction with emails, phone calls and photos of the progress so there were never any surprises. When Kevin makes a commitment, he delivers and he delivers with quality. Even though he was being pulled in a thousand different directions, he ALWAYS took the time to respond to our questions, emails, and phone calls. Even though we couldn't get down every week to look at the progress, we had complete trust in Kevin and his ability to build us a great home.
When you hear about being in the Schell Family, it is true! We feel lucky to be a part of the family and are truly fortunate to have Gary and Kevin in our extended family!