Saskatoon Motor Products Ltd. Reviews

I was incredibly disappointed with our experience with this dealership. If I can save anyone else a big headache and disappointment I will. I've never written a negative review online before but these guys ticked me off. We bought a used truck from them that did not perform as advertised.
My MAJOR FRUSTRATIONS:
1.I was pre-approved from my bank at home for the loan amount needed. Their finance manager informed me they couldn't use my credit union because it wasn't connected to one of the big 3 (connexus etc) so I had to go with one of their banks which cost me an extra 0.5% interest-which when I called my bank after the fact found out they fed me a load of crap to make more money off of me!
2. upon calling the salesman and informing them of the mileage being double the advertised amount and having friends with the same engine getting much better mileage they offered an exchange within 30 days. (I'm not a moron I know vehicles usually do 20-30% worse than advertised...but over double??) They didn't bring in a 3/4 ton truck within that time frame except one for $8000 more. 2.5 months and less than 5000km after buying the truck they brought in a duramax that I wanted and they said they'd have to start the trade in process all over and charge all the fees blah blah...I asked to talk to the manager about it one week and counting he hasn't bothered to phone me back.
3. As a consolation they offered to give me some tires 'at cost' well when I compared pricing not to mention the gas required to drive back there...their 'cost price' was regular price elsewhere for same tires.
4. Salesman Mark Sugar didn't bother to get ahold of the previous owner to inquire about some aftermarket work that had been done as he promised because once I left the building and they had my money they didn't care to deal with me.
**This dealership does not care about the customer, only your money. BUY ELSEWHERE.

My wife picked up her new Cruze yesterday. Way to go SMP. Friendly service from Cam, Ben and Stan. Great lease program too.

Thanks from Geri, Dan and family

PS: Ben, are they working on the flux capacitor? It's 2016 and no time travel. Maybe a hover conversion?

Professional suggestions and inspection. I visited for a recall on my vehicle and the staff did a professional inspection on it for free. Doesn't mean that you have to go for everything there but is a good guideline.

We had a great experience at SMP. Sahib was a super salesperson.

With Jami and Dean helping me out with financing and then finding the right vehicle for me, this experience was made very pleasurable. Jami is very knowledgeable about each vehicle. She listens to your wants and needs when buying and makes sure to follow up that you are happy with your purchase. She went over the entire vehicle with me explaining what each button was for and made me feel extremely comfortable driving away in my vehicle. Will def be back to purchase at SMP in the future!

My very first new to me vehicle purchase happened here on the weekend and I loved the atmosphere! They were very accommodating, informative and I enjoyed their sense of humour. There wasn t any pressure into buying a vehicle - I told them what I was looking for and they were excellent at helping me pick out what I needed! Thank you Jeff and Dean and everyone inbetween! You have gained/earned our business for years to come! The only part I was a tad bit disappointed with was the interior. I felt that it wasn t as clean or shiny as a person would hope for their very first new to me vehicle but other than that - the experience was wonderful! Thank you!

I just bought my first new vehicle and had fun doing it! Very knowledgeable sales people and not pushy at all. My Santa Fe has even more options than I was hoping for and the price makes it look like I was a tough negotiator! Thank you Mark Sugar and Corey Risling!

This dealership was by far the best experience I have personally had with purchasing a vehicle. After 3 nightmare dealerships I dealt with I highly recommend SMP. Even more so I recommend Samantha she made getting out of my 2007 Cadillac very simple and into my new to me 13 Silverado! Thank you!

Don't go here. Dishonest and shady and the work isn't reliable.

I went in because I thought my brakes were needing pads/rotors. First they quote me unreasonably high prices for parts. I ask why the parts are so pricey compared to what I see online and they say its because they are GM OEM parts. I ask for them to put in aftermarket parts and they say they'll check prices and call back. 10 mins later they call and say they can give me the OEM parts for aftermarket prices. Coincidentally the aftermarket prices are exactly 1/2 of the original price they quoted.

Near the end of the day they call me and say the rear caliper is seized and I need a new one. They say this is why I'm hearing the pads squeal/grind. They've already replaced all 4 rotors and pads. I ask if the other rotors they replaced were still good and they say they don't know. I get the caliper replaced and ask for my old rotors back when I pick up the truck. The one with the bad caliper is bad but the others are still good. I ask them in a follow up call why they didn't tell me the rotors didn't need replacing and they say its because I asked for them to 'do' the brakes and not 'check' the brakes.

$1800 later but hey, at least I have all new brakes, right? 2 days later the brake fluid leaks out and I'm left in the middle of the city with no brakes. The initial statement was they would look at it but felt confident they hadn't done anything wrong and it was likely a new issue. When pressed, they then told me they had put refurbished parts on, which was not the representation they gave in the quote.

Stacey provides the following feedback about this: "there was an insufficiency in the copper washers that came with the new caliper". They should take responsibility for their work and not blame it on parts. Seeing as they put in a re-manufactured caliper, not a new one - something they didn't mention until the brake fluid leaked out- they probably reused the copper washer as well.

Went with my mother to look at some pre owned cars at smp. She was taken care of by Spencer who was very professional and knowledgeable of the cars. The team made her feel very comfortable financing a car and will definitely return for myself.

Best place in city to have your vehicle worked on or to purchase a new or prowled unit. Would highly recommend visiting there.

Very bad customer service at the service department.. a scratch on my car and didn't take the responsibility. Did some touch up and made it even worse. Certainly won't be going back there again

I went and buy a vehicle at Saskatoon Motors and Logan was very helpful. I totally recommend this place

Ben and the rest of the staff at SMP we re great to deal with from start to finish.

Great service. Fair price. Nice follow up. Very friendful and knowledgable sales. Food experience overall!!!

I just bought my first truck here. Phillip Li was awesome in helping me find the right vehicle to fit my needs as well as my budget I would definitely recommend him as well as saskatoon motor products when looking to purchase a vehicle! Thank you for the awesome ride!!

Awwsoomee Service!
A big Thanks to Imee Barrozo Just(especially for going above and beyond her service), Rob Bryant and Dennis Stai for the excellent service that we had in buying my husband's dream car!!!!You guys are sooo amazing!We are a very satisfied customer here.

Thanks to Ben, Sam and Dani for the great customer service! Once again SMP has gone above and beyond! We love the new Malibu!

Does not deserve even a one star rating. I was provided a Car Proof Report that was not current (extensive hail damage overlooked), a "certified extensive inspection report" that indicated no issues with the automatic transmission (the vehicle is manual), oil change with oil not recommended by the manufacturer, a "no hidden fees" that did not mention a $599.00 Documentation Fee, a salesperson who did not even have a basic knowledge of the brand of vehicle I was interested in purchasing and casually dismissed the issue of the vehicle drifting when driven and the substantial paint pitting on the front, rear and sides of the vehicle. Shopping at SMP stresses the importance of "caveat emptor"! P.S. I had to ask about any "hidden fees" before disclosure by the sales manager and salesperson. With regards to the "mistake" made by the technician with respect to the condition of the transmission, the technician checked off in two separate boxes that the manuel transmission (vehicle has a automatic transmission). Lastly, I had to ask why the vehicle was covered with pitting before the salesperson disclosed that it had been damaged by hail.

I have never owned a new vehicle before I'm so impressed with everyone that helped me to get my new colorado they were so helpful and patient with me. I am loving my new truck

My husband and I could not be happier with the service we received from Stan, Randy and all the staff with the purchase of our new Corvette. They went the extra mile to insure every detail was perfect and we appreciated the personal service.

All of them are nice people, easy to talk with friendly and have knowlege what they are selling for i got my chevy cruze last month ago experience with this company is never be forget thumbs up to Brandon

Their customer service is okay. But their cars break down easily and are way over-priced. Then they gouge you on maintenance.

We just a bought an SUV from Brandon Snowsell in August, it was an excellent experience, I appreciated how Brandon listened to what we needed and helped us find the right vehicle at a great price, also Rob Bryant in finance made that part seamless and did a great job explaining the service plans, i would definitely recommend for my friends to go to SMP and see Brandon, and my son Tron liked the jelly beans and the ipad they had to use while we shopped

Had to take my vehicle in for body work after a minor collision. They took great care of me. From the excellent office staff to the great repair. I would highly recommend!

Excelent customer service by Ms. Imee of SMP! I love my SUV..Everything was well explained. Had a hard time choosing from my wants and needs but Imee was very patient and helped me throughout. Very satisfied with everything!Everyones friendly and accommodating.

The staff was really helpful and I got a really great car at a great price.

Great service. Willing to accommodate and very friendly. We were pleased with Mark Sugar explaining and helping us make a decision.

Dear E Ben ,

We would like to extend our Heartfelt Thanks for your Exceptional Customer Service .
You were extremely helpful right from the moment we stepped into the SMP till the actual delivery of our Jeep Wrangler .The whole process seemed quite effortless . Now ,you have a Loyal Customer in us & we are looking forward to more future dealings with you . So ,keep up the great work

Yet another Happy Customer

Monalisa
& Pradipta

I ve delt with Jami from SMP for a couple of years now and she is amazing, very honest and trustworthy... highly recommended!! Wouldn t go anywhere else !

Wow what an honest place to shop!! I had an ignition problem and everyone I talked to said I would need to change my ignition switch. when I called SMP Auto Parts asking if it could be worn out car keys for my 1997 Sunfire. The guy said it is very possible that could be the problem. Well moral of the story is Steve the auto parts fellow cut me a new key and the car turned over like as if I had a brand new ignition switch!! I am so thankful to you Steve for helping me with my problem and saving me a big auto repair bill.

Thanks again Steve

Taralee

Big thanks to SMP and Eben McCrea for helping me find the truck I was after, which was not easy for Eben as I am quite picky. Parts department has been great in finding me some odd ball parts to help make the new Silverado stand out as well. I wont be able to comment on how good the service department is because... Well, I bought a Silverado thats made from thunderstorms and tornadoes.... it will run infinity miles... HAHA

Kidding aside, I don't doubt the service department is every bit a good as the Sales, Financing, and Parts departments that I have already dealt with. If you're wondering if you need to drive around the country side checking other dealers for prices, don't bother. I spent a couple months doing that and found the best deal at SMP.

Cheers,
Kent Smail

Stevie J was awesome. So easy to deal with. Really knows his stuff.

Jarrett and Riun were awesome!!!! We needed a 2nd family car in a short period of time and they met our needs quickly and painlessly. Would definitely recommend them!!!!

Sales and Service staff provided exceptional experience to new vehicle purchase.

I had an opportunity to make some business with SMP Chevrolet in Saskatoon, my salesperson Mike was the best there. He is very honest and professional young man, who can work his magic to get you what you are looking for. Recommend him to everybody. Good luck SMP Chevrolet!

Before arriving on site I knew exactly what I wanted and did not want to be upsold or have my mind changed.
The salesman I dealt with - Eben McCrea - did none of these things. He showed me the vehicle I was interested in, was very knowledgeable and personable. He made the experience totally enjoyable.
Dean Blatz took me through the financial end of things very clearly with an eye to my needs and situation. It was pleasant going through the process and I felt 'heard'.
Overall, going to SMP and particularly these 2 folks made this the best experience I have had dealing with a vehicle purchase. I will definitely return for any future needs and am a very satisfied customer.

Randy Swistun was a great help. I will definitely do business with him again. Very knowledgable

Went in there 1 month after my daughter was born looking for a new vehicle. Was told I was signing a paper confirming break down of price (I know should have read the fine print). Received multiple calls in the next two weeks, asking when I was coming in to purchase. 4 months later found out they ran my credit with out being informed. Not sure why they would have done this because I told the sales lady I would not be the one purchasing the vehicle. ( because I'm on mat leave lol). Now telling me I signed the paper so too bad. VERY UNPROFESSIONAL! Especially for a new mother on mat leave. Ended up purchasing from Watrous mainline (highly recommend)

We wouldn't go anywhere else! We've bought 3 new vehicles from SMP and have been treated like family from our first visit. If you're lucky enough to deal with Ben Roberts, Rick Correia, Dan Hesje, Brandon Snowsell, Tamara Frerichs, or Stan Garchinski - you're in great hands. They treat our kids like royalty and everyone is just so kind.

I just bought a 2017 Traverse. Jilene Allan was my sales lady, From the start to the sale, what a pleasant person to deal with. i surely will tell family and friends to deal with her. Thanks Again.

Ben, Brandon and team were great to work with! The experience purchasing my first new vehicle could not have gone any smoother, and I am very happy with my SUV!!!

I bought a 2015 Silverado LTZ about a month ago from Ben. He took the time to understand exactly what I was looking for and made the effort to find me the perfect truck. Rob in finance was easy to deal with and explained the options very well. Follow up customer service has been excellent and I couldn't be happier with my purchase. Would highly recommend SMP to anyone looking for a vehicle

Purchasing a car through Jami Allan was a great experience. I would highly recommend her to friends and family. She was polite , professional and made sure we got everything we needed. Thanks Jami. I look forward to our next vehicle purchase with you.

I thought I got good service, everything was explained well both buying the vehicle and the service I got from the service centre when a week or so later I got a windshield replaced.
I would highly recommend SMP.

Went to get a car the other day and Brett was super helpful and knew everything we wanted to know. Riun did his best to get me financing and a good price. No hassle and turned out well now I have a great car and would definitely recommend smp for future purchases!!

Best car shopping experience I've ever had by far! I've previously bought 3 vehicles from dealerships and have never had such a low stress experience in a dealership. Tom Walker manager and Phillip Li salesman made the whole experience easy, carefree, answered all my questions and made sure I understood everything that was taking place. They even pointed out other ways I could save money getting into a new vehicle! This is how car shopping should be! With Tom Walker's and Phillip Li's experience, knowledge and genuine concern for my best interests, they single handedly earned my life long business and I would recommend Tom Walker or Phillip Li to anyone looking to buy a new or used vehicle. Thanks very much again for the great experience guys!

Very good and Informative VIP evening tonight.
Thank you Phillip U for the invite!!!
Sales personal are great.

Would have been 5 stars however a certain service bay personal stoped me from giving 5.

I just bought a vehicle through Alen Haskil.
He was a pleasure to deal with and very helpful.
I recommend SMP highly.

Thanks to Jilene for getting me into my Jeep Grand Cherokee. She is knowledgeable, approachable, & knows her stuff! I'd highly recommend SMP to all of my family & friends. All the best.

I absolutely love my new 2016 Chevrolet Equinox!!! All the people at SMP are amazing they treated me like gold and showed me how it is to be treated properly and like the princess I am :)

Awesome staff and great selection of vehicles! Happy and satisfied customer for almost 10 years now. The most recent person I dealt with was Aaron -- and he is a superstar! :)

Good enough for a new car dealership I'm sure but I bought as-is and they would only reduce their asking price by $500 even though there was around 3k worth of work needed. Then they acted like it was such a huge favor. They even gave me a condition that I would give them a 5 star review to reduce the price by $500. Drove the vehicle for around 600km/1.5 months after sinking 3k into it, to find out the front diff is shot. They wouldn't even consider giving me a break to help fixing it. Would not recommend. Sleezy like the cartoons.

Jilene was awesome and provided a smooth transaction for our family!

Steve Maughan did a great job for us! Informed information and great service. 5 stars for Steve!

Good service! Very accomodating seller, will recommend to friends! We love the car!

We just purchased our third vehicle from SMP. After seeing the Diesel Cruz at a NASCAR event in 2013 we went to SMP and met Kelly Prior. We told him what we were looking for and he would let us know when one arrived. It is now 2016, we have one of Saskatoon first diesel Cruzes and SMP's 2nd diesel Colorado.
A very special Thank you to Kelly Prior for his continued contact and customer service. Thank you to the SMP team for the service departments excellent service of our vehicles.

Had a very good experience. Found a car I was interested in. I phoned and asked if the vehicle was still available and set up a test drive. Met with Dan Barrett and test drove the vehicle and then discussed trade in and price etc. I took the evening to think about it. We came to an agreement the next afternoon and I drove away in a new car. I did not feel pressured. This is the second vehicle I ve purchased from SMP. I ve always been pleased with there service department and shuttle service too.

I have never had two salesman work this hard on finding me a truck that fit my needs. They where very understanding and excellent sales people that treated more than just a customer. I would recommend SMP to anyone that needs a used or new vehichle

Awesome all around. A few too many steps involved and people to meet and greet. We bought one car but probably talked to 7 people in the process who all had a different title and a different job to do in completing the sale. However,, we got a great deal and were very happy with the service. Thank you.

Great group of guys that helped on the purchase of my truck. I'm fussy but they found one with everything I wanted in it for options. Never showed any frustrations and were eager to see the outcome after the work that was going to be done to it. Alistair was a great sales rep for me. Recommend anyone to this dealership. This is the only one I deal with.

My wife, Kelly and I, purchased our 2015 Silverado LTZ at SMP and were very pleased with the truck and the professional service. We told Alden the options were wanted, he checked their inventory found the truck we wanted and had it delivered to the showroom.

I had them at 1 star review last week,
and 5 star this week...
Feb 24, 2018
booked an appointment for oil change online at 9, after few minutes received a call that spot was taken and moved to 11am, i agreed... on the day of appointment, came in on time, was informed they are behind more than an hour, advised to leave the car, i refused, rebooked appointment, staff apologizes for the instance, i know it's not their fault, but yeah it was the first time to visit the service department, not a good impression for the first one, hopefully they'll be on time on the rebooked appointment, and probably not to take walk ins when they knew it will mess the time for the people with appointments..

Feb 27 : receive a call from Michael (asst service manager), saw my review about what happened on the 24th, and apologizes, and reassures that i'll be a accommodated on time and will save a spot on my appointment that my car can get an oil change as fast as possible.

March 2:

Receive a call again from Michael, and informed me that I still have a bunch of free oil change on my account, and offered me a complimentary free tire rotation service for a year.

March 3:

went to SMP service on time, i noticed 2 personnel kinda waiting for me, went in, and directly approach by Marshall ( Service Advisor), have me seated and apologizes for the Feb 24 instance, and acknowledge giving them a chance to make it up, explained what will be done, staff was accommodating offered coffee and donuts, .. in around 30mins from my appointment i was approach my Marshall that oil and oil filter change is done. Marshall offered me also a complimentary Car Wash and Detailing, which am gonna use it when weather calms down :)

They definitely put up a great teamwork, to solve the customer concerns, to make up on some bad instances, to offer the best services to a customer as they can..

Definitely thanks to Michael for looking out to handle customer concerns, and to Marshall for taking care of everything when i stepped foot in SMP Service Department

Definitely am going back...

Jay Castro and Steve J helped us out when we were looking at vehicles. We were able to try a variety of Chevy models and finally decided on one. The Costco deal ended up to be pretty good. Jay and Steve let us take our time to decide and there was no pressure. The sales part was great. I just hope the service side of it is great as well. Have had nothing but problems at every other dealership service department in Saskatoon.

My experience was excellent with mark and dean. When you re thinking to buy a vehicle whether if it s brand new or pre owned, go to SMP and ask them.

I went in not knowing what to expect , but right from the start everyone was amazing, from Jessielee to the awesome girl Sam that sold me my car and Riun from finance. I never felt pressured and felt so comfortable there . I will reccomend them to everyone and will definitely go back when im ready to purchase again. Thanks everyone i love my little car !!

This is to give the highest gratitude to one of the Sales Assistant Imee Barrozo-Just who made my car buying experience like second to none! She gave the best service that's incomparable to any other dealership that I've been when I was searching for my vehicle. I never felt like she's selling me a product but instead I felt like I've been served a product that I needed and been looking for with above and beyond service. She listens very well to my needs and wants and directed me through the process as easy and fun as it can be. That is why the one star that I am seeing here is not doing any justice at all for this deaership. Their services and products are unrivaled. Salute to SMP! Look for Imee in no time for easy and fun buying experience!

Very happy with Dan Barrett and the car he sold me is a like new 2013 Impala perfectly clean inside and out. He has great staff as well. They treated me well. Would definitely go back.

We bought a car from Angela. She was patient and kind. The service department seemed to not be organized.

Before, I got my first car with the help of my friend cause that time I only got a learner license, tho I am approved with my own, but driving it alone is not. Thanks for the help of my friend. Almost a year ago, my friend wants to trade his car for a van now, he apply for it and his application decline, so I'd like to help in return to my friend. I talk then to Allen McCormick and Dean Blatz,

Excellent service!! Dean did an awsome job!! Thank you guys.

Had an awesome experience purchasing my Camaro from SMP. It was a quick, easy process, and Cam was super helpful and very knowledgeable.

Friendly staff.

Edit: Sold us the wrong truck.

Dan , Riun, and logan were very pleasant and accommodating to deal with and did all that could be done to get my deal done quickly effieciently. Thanks guys

The sales staff listened to our needs and provided us with great options that included great value for our family. She was friendly, energetic and approachable. It was fun and easy to deal with the entire process. Would highly recommend SMP to friends and family.

I was really impressed with how I was treated by everyone at SMP. From Sales, Ben Mccrae and Dan Barrett to Stan Garchinski and Darren in finance. You all contributed to making it a great experience buying my new Cruze. I also have to say that I have been back for some minor things and service to car and was again looked after by friendly service.
Keep up the good work SMP!

Brought my car into Saskatoon SMP and my advisor was Shiraz Zaki. He was very professional, courteous and knowledgeable. I will be back because of him. Thank you Shiraz!

Buying at SMP was a great experience. Sam knew what I needed and went beyond my expectations!!

The shop is not good. Had to show service manager what the issue was, chares 40$ more then 2 specialty auto shops in saskatoon. Their shop rate is an absurd 153$ and hr + tax and parts. They charge 14$ more than weaton gm. Which is litterally another chevy dealer. If you need work done. Go anywhere eles unless you like paying up your nose

Got my SUV at SMP last year and im in the process of getting a more spacious van from them this time.
Both times, customer service is really good even when you do not have an appointment. Shop service is also very nice - you have a shuttle to and from work everytime your car is ongoing service. Overall, friendly staff and great servicing!

Pro Fessional comfortable and not too pushy I bought from him twice and I would do it again

Was ripped off by service department, brought my van in to get some work done.......Inspection and repair my transmission coolant lines from rad.
Well for a 140.00 dollars they missed a bunch of stuff like the rear shocks being done and front struts needing replacement.
Now the best part my key magically deprogrammed while in there care, so Friday afternoon when I went to pick up van it would not start......Weekend no van. So Monday I phone to find out what is going on with my van and I end up having to explain what is going on to four different people......Finally as I am about to be shuffled off to another person I demand to speak to the service manager, yes you would think they would have been proactive with getting my van sorted out but no not a priority. So basically I now have to pay to get a new two keys programmed, still doesn't work with new keys am told it will be 600.00 for anti theft module....This is where I stop them I want my van back I go to pick up my van and the original key majically works again.....
As I am driving van home I notice it's running a bit hot, I check the coolant it's a gallon low.....And my transmission starts slipping the next day.....I check transmission and it's a litre and a half low, let's hope they did not wreck it.....
Thank you Saskatoon Motor Products service for the professional competent service, it's nice to know that customer care is a higher priority that scamming people out of their hard earned money.
Did I mention meidl Honda uses licensed mechanics and not high school work education students.....

I just got my first car from smp. My experience with them was amazing was treated more like friend than a customer. The service was great very warm and friendly team. They are a cut Above the rest you guys rock . Will be taking all my friends there.

Love my new car. Service was excellent, friendly and efficient.

My dealings with SMP and sales agent Aaron Arganoza was an all round enjoyable experience. Aaron listened closely to my preferences and dislikes in a vehicle and guided me through the car purchase with honesty and integrity. He answered my questions patiently, sometimes answering the same questions more than once. I was thrilled by the service I received at SMP and would highly recommend them to anyone planning to purchase a new or used vehicle.

I had a near perfect experience dealing with Saskatoon Motor Products in purchasing my new Silverado truck. Philip Li, my salesperson, and all the rest of the very friendly staff patiently guided me through the process of custom ordering a vehicle with all the features I wanted and none of those I didn t. I am very satisfied with the result.

Spencer Barber is the man. Made it happen in no time at all. Love my new whip.

Did not enjoy my visit there one bit. Disrespectfull representative ruined there name for me... (crystal) from service

Service was great! Thanks Randy & SMP for a positive experience!

This is the third vehicle I have purchased from Allen - the experience is always great, I recommend them all the time.

Two thumbs up!!For the great service and assistance of Imee Barrozo Just and Rob Bryant to get the car of my dreams!Highly recommended this amazing people!!