I had them at 1 star review last week,

I had them at 1 star review last week,
and 5 star this week...
Feb 24, 2018
booked an appointment for oil change online at 9, after few minutes received a call that spot was taken and moved to 11am, i agreed... on the day of appointment, came in on time, was informed they are behind more than an hour, advised to leave the car, i refused, rebooked appointment, staff apologizes for the instance, i know it's not their fault, but yeah it was the first time to visit the service department, not a good impression for the first one, hopefully they'll be on time on the rebooked appointment, and probably not to take walk ins when they knew it will mess the time for the people with appointments..

Feb 27 : receive a call from Michael (asst service manager), saw my review about what happened on the 24th, and apologizes, and reassures that i'll be a accommodated on time and will save a spot on my appointment that my car can get an oil change as fast as possible.

March 2:

Receive a call again from Michael, and informed me that I still have a bunch of free oil change on my account, and offered me a complimentary free tire rotation service for a year.

March 3:

went to SMP service on time, i noticed 2 personnel kinda waiting for me, went in, and directly approach by Marshall ( Service Advisor), have me seated and apologizes for the Feb 24 instance, and acknowledge giving them a chance to make it up, explained what will be done, staff was accommodating offered coffee and donuts, .. in around 30mins from my appointment i was approach my Marshall that oil and oil filter change is done. Marshall offered me also a complimentary Car Wash and Detailing, which am gonna use it when weather calms down :)

They definitely put up a great teamwork, to solve the customer concerns, to make up on some bad instances, to offer the best services to a customer as they can..

Definitely thanks to Michael for looking out to handle customer concerns, and to Marshall for taking care of everything when i stepped foot in SMP Service Department

Definitely am going back...