The shop is not very big but there are few people and you can shop slowly
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What reviewers say about Roots
Across the cross-section of reviews, customers generally describe Roots positively, praising the friendly and helpful staff, the quality of the clothing, the manageable store size with fewer crowds, and the brand's wide range of apparel and leather goods, with only occasional notes that prices feel high.
What does Roots do?
Roots is a Canadian lifestyle brand established in 1973 that designs, makes, and sells quality leather goods, athletic and yoga wear, accessories, and home furnishings, operating more than 120 retail locations in Canada and the United States and over 100 in Asia.
What are the most common complaints about Roots?
Based on the critical reviewers on file, the most common complaints are that the prices are too high for what is offered, that the product selection or stock is too limited, and that at least one shopper felt uncomfortable being closely followed by staff while browsing.
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29 Reviews
I found some great Tshirts here. The quality is great, soft, and durable. I remember roots being on the cheaper side, and now it's pretty pricey for lounging gear. However that being said the quality that they have makes it worth the price. Wish they had less graphic shirts, but I found some cool stripes instead.
Great local chain, friendly and helpful staff, I will wear my new Roots with pride!
If you are a visitor to our lovely city of Toronto, and need a good quality gift, this is the place to shop! Founded in 1973, Roots Canada is a classic Canadian Brand. It sells women's, men's, children's, and baby's apparel; leather bags; active athletic wear; small leather goods.
Didn't buy anything but the staff was very friendly and helpful.
The size is a bit small, but small items such as men's ladies and other bags are also available. Store near Union Station
While not technically a home owned store and brand any longer, I still like to pop into this location and grab the occasional shirt or item from the clearance section middle back wall.
Carmela the store manager was very friendly and helpful. I'm a fan of Roots clothing and will definitely be returning!
Probably the best customer service I've experienced in years. This wasn't a one-off either, as I had gone to the store on three different occasions, and dealt with different people each time. Meant to write this sooner. They're great.
Nicely located in Brookfield Place near the Marche. Shop has nice setup, and staff are very energetic and friendly. It's a hidden gem Roots store that not enough people go to.
My wife went to the store today August 11 2019 morning. She went there to buy gifts for someone we are visiting today. There were couple of sales associates following her every moves and made her feel uncomfortable. There were other customers aswell in the store but only my wife was targeted. This should not have happened.
I love the clothes of Roots. Follow the times. There are new styles in every season. You can't go too far and there is no feeling of backwardness.
Super friendly here! All the staff were energetic and seemed like they legitimatly enjoyed working at Roots. Whilst I waited upon my female companion to arrive at the store, one of the managers invited me to sit down on one of the couches located throught the store. The hospitality rewlly made me feel at home. The selection here was great as well, and the sale items were a great deal. I look forward to returning to such a lovely store.
I love this place. I am from the states and wish they had them back home
Small but mighty! Surprisingly, better selection than Eaton Centre. Less busy, so much more attention! Highly recommend.
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About Roots
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its quality leather goods, athletic wear, yoga wear, accessories and home furnishings.
Starting with a tiny store in Toronto, Roots now has more than 120 retail locations in Canada and the United States,
and more than 100 in Asia. In addition, Roots has a state-of-the-art leather goods factory and design centre in Torontowhere all genuine leather goods are made.
Under the leadership of co-founders Michael Budman and Don Green, the Roots style and values are based on quality, integrity and longevity. An iconic Canadian company, Roots evolved from producing footwear to include genuine leather bags, jackets, accessories, natural fiber clothing and home furnishings.
- Website
- roots.com
- [email protected]
- Address
- 1400 castlefield avenue
- Categories
- Apparel & fashion
