RoomStore Reviews

Excellent custumer service. Ubaldo is a great salesperson and very knowleadgeable. Thanks for the great service!

Aricela was very helpful when i went to RTG after getting disappointed in another shop. Bought my bed and will be coming to pay for the mattress tomorrow.

This place is perfect! They have all you need. Chris is the best! I'm completely satisfied with my purchase.

Great customer service and very beautiful furniture! I wish they has one in California.

Sales Rep Scott Barr was awesome. Very friendly, knowledgeable and professional.

I purchased a mattress protector from Rooms To Go Furniture Store. The sofa and coffee table purchased were good. However, the mattress protector that was sold to me did not hold up to expectations as promised. This was false advertisement and did not work how it was promised by the store. I went in for a refund and was told there are no refunds by the manager. I tried letting him know that the product was not what it was sold to be and didn't receive proper customer service. Very dissatisfied with the customer service and product from this company. Manager just mentioned this would be the vendors fault and did not take any responsibility or action.

Robert was very helpful with my mattress purchase. He was very knowledgeable about the product and made the purchase process easy. We ll definitely shop at this Rooms To Go again.

had a great selection to choose from and also had a great and helpful staff, Gigi helped me around the store since it was my first time there to find and pick what i was looking for.

Ubaldo is one of the best buying advisers in #RoomsToGo with whom I have bought all my furniture and he is always so kind whether I buy or not.

Araceli was very paciente , nice and was also the first one to greet me and my family :)

Shopping for a new bed. Spoke to Aricella. Knowledgeable and professional. Answered my questions.

You pay cash and you get your furniture two months later poor service

Great attention, and great customer service! Troy was wonderful and patient with us.

My mom and I went to Rooms to Go today looking to get her a new recliner. We were pleasantly met by Araceli Dominguez upon arrival. Araceli was extremely helpful without being pushy. After fully understanding my mother s needs, Araceli showed us the many options available, and we were able to select one that checked all the boxes. I wish more sales people were like Araceli! She was wonderful!

Ubaldo was extremely patient with us and answered all of the questions we had. Great customer service!

Very good fast service, I was pressed for time and all was purchased within one hour.

I went in with a girlfriend and a salesman named Scott Barr helped us. Sooo professional and pleasant. Will definitely go back.

Araceli was amazing!! She answered all of our questions and was very kind and patient through out the process. Thank you Araceli for everything!

Exceptional service and friendly staff! Scott was great and helped us with financing and finding the perfect bedroom set for my wife and I.

James was very helpful and I appreciated that he let me look around uninterrupted until I had questions.

Very respectful staff, no pressure buying experience my daughter loves here new room. Thank you Russell for making this experience great.

Excellent customer service and very professional ...

Just to start off this is my 3rd time purchasing from R2G in the last 3 years and still had a great experience. Roberto Cruz was quick and efficient handling my transaction. Great experience and I will be back soon. Thanks Roberto.

Mairan was super helpful and friendly answering all of our questions and being accommodating. Great quality and great prices!

We had the best experience I'm Rooms To Go thanks to Kyle. He made all the changes we wanted and was an excellent salesman. I will recommend that anyone who needs furniture , go see Kyle at Rooms To Go at PRESTON & LBJ.

Had great experience with the rooms to go ...and will purchase again.

Jeff M. was very helpful. He was knowledgeable about inventory and went above and beyond to complete our order.

The easiest furniture buying experience I've had yet. Troy Cunningham helped me out. He was really friendly, and made the process almost stupid simple. I walked in told him what I wanted, and he made it happen! was in and out within an hour, and furnished my whole bedroom. He never made me feel pressured to buy more, or tried to get me to buy anything out of my price range. He gave me my options, and let me choose. If I ever need anything else, I will definitely go back to him. Thank you Troy!!

Araceli was great. She helped me pick out pillows that matched my sofa and helped me set up my delivery.

Ubaldo was great! Made everything smooth and simple for us!!

Great help from Ubaldo getting us a couch that was actually in stock!! Thanks.

Thank you very much Gigi for your excellent attention.

I had a great experience at this location! The Internet sales team made several mistakes and I was getting so frustrated that I decided to mask up and visit a store for real help. I felt comfortable and safe, as all the staff were wearing masks and keeping good distances apart. Very respectful! Scott was incredibly helpful, approachable, and knowledgeable. Not only did he FIX the Internet sales blunders, he actually helped me pick out an extra piece and educated me on the proper care once I m home. Such a great sales manager! I ll be sure to visit them for future purchases!

Good experience did not get pressure from sales staff

Araceli provided great customer service today. She was very helpful and patient with us, thank you Araceli!

Had a great experience with Ubaldo he answered all of our questions in detail.

We had a great experience at this location! Troy C. greeted us as soon as we walked in and was helpful the entire time. He made sure we got the best deal on our furniture purchase and was very knowledgeable. This is the customer service I look forward to when I go places. Make sure you ask for Troy when you stop by!

They did not sell twin beds. Otherwise, very nice and helpful sales person.

I want to thank Gigi for helping me May 20th! She was great to work with. She was friendly, informative and knew her way around the store. She was so excited for me to be purchasing furniture of my choice for the first time. I appreciated her kindness, openness and excitement. Thank you for making this a great experience. I ll return to this store soon for her expertise with accessories for my home. Thanks again! Charmaine

Ben did a great job! Easy and quick to get a couch for our media room!

Araceli helped me out and was great. I changed my mind 3 times in the living room furniture and triceps on the dining room but shute never once rushed me.

Marian, the rep I spoke with was very friendly and helpful. Quick and easy service here!

If you go to this store seek araceli excellent service very helpful in helping us come to

Ben Hodge was our sales person. Ben was very friendly, knowledgeable, and helpful. We hadn t purchased items before from Rooms To Go, but we will return to purchase from Ben the next time we need furniture.

My salesperson Araceli Dominguez was a pleasure to work with. Very professional, helpful & courteous.

Mairan Lopez was amazing. She greeted us at the door and helped find stuff for my house and my parents. I appreciate her patient, dedicated manner. This made our transaction seamless. Thanks Rooms To Go. We are comfy!

Scott was terrific! So gracious and helpful, ask for him when you go!

I've been a "Rooms To Go" customer since 2017 and I'm always satisfied with the customer service I receive and the quality furniture I purchase from this location. Today's representative, Ubaldo, was extremely helpful and knowledgeable. He listened to what I wanted and presented me with great options. I was able to find the perfect queen sized storage beds and mattresses today for a great deal. I will definitely be coming back soon. Keep up the great work, Ubaldo!

Worst experience and I will never purchase another item from this company. The cabinet I ordered looked like the manufacturer messed it and tried to repair it but did it poorly. Had the Rooms to go tech come out and said I'd receive a call in 5 days for a replacement. That was in December. You call the 800 number and NO ONE ANSWERS. You are on hold for over an hour before the line disconnects. DO NOT BUY THE EXTENDED WARRANTY. Rooms To Go used to be my "go to" furniture store but not anymore. They are friendly when you buy it but once you have issues, well good luck. The Warranty program is a class action lawsuit waiting to happen. Total scam.

Ubaldo was very East to work with and helpful, informative, quick and super nice.

Great customer service! Was attended by Araceli and communicated really well as she is bilingual which is beneficial for anyone who can t speak English.

My associate was a super sweet elderly man but didn t seem to have much knowledge on what was available on the floor.

Yesterday, I had the pleasure of meeting Steve to help me with my shopping experience. It made the experience so easy and comfortable for me. It was truly as easy as 1, 2, 3. Soon as I walked into the store with my mother, he came over immediately to help amd direct us to the bedroom furniture I had in my mind. Thanks to everyone at this location, the staff and sales team for making this a friendly enjoyable experience!

Me and my wife walked in to window shop. We were meet by Scott. He was well informative and no pressure sale. We decided to make the purchase that day. He was in touch with all the way through the delivery process. Great and helpful guy.

We bought a perfect set of furniture at a great price. Our salesman Rick was so! helpful. We were really glad we went to the store rather than order on

Good customer service. Aricela was knowledgeable and helpful.

Araceli helped us today with our purchase and she was very knowledgeable, kind, and patient. Awesome Svc! We will be coming back to her in the future for sure.

My partner and I came into the store having NO idea how to make my place look great. Scott helped us. He looked at my floor plan and now my apartment looks amazing!

Visited rooms to go in search of a Living room, As soon as we walked in we were approached by Ubaldo, he showed us around and gave us the best deal he had for us. If you guys are in search for a living room dining room bedroom set you guys have to stop by rooms to go!

I had a very pleasant experience with my salesperson Mairan Lopez. I appreciate her patience throughout the whole time I was there. It was unfortunate that I was shopping for furniture after being mistreated and canceling my order from another store. I guess it was meant to be. I was extremely surprised to be able to receive a delivery date in a few days as I am currently without furniture. With this type of treatment received today, I will definitely be back!!

Incredibly disappointed!
Purchased 4 piece loving room set back in early November 2020. Just now recieved all 4 pieces. Sofa/loveseat came in together. Chair weeks later. Table months later.
(4) months total to get everything!
1st table we finally received, damaged. Had to return/wait another month to get the replacement table. 2nd table recieved, damaged. Smelled of fresh paint. Like it was just built, thrown together, then delivered. When we did reached out to our sales representative at store for help we were informed this happened due to Covid-19 pandemic and nothing can be done. No apology, defensive attitude, nothing offered for major purchasing inconvenience. Felt like he recieved his commission then moved on to the next. No follow-up call after all items received. We will NEVER shop at Rooms to Go again. And will ontinue to share experience.

Our salesman was really nice, but we were trying to buy a table and 4 chairs off the floor. As is, at that. We were told that pick up days are Thursday and Friday. Well, today is Friday, and still would not allow us to take the floor sample home. The manager ignored my boyfriend and started talking about other more "important" things. I would not recommend this rooms to go at all.

The sales guy Scott Barr was very professional, kind and patient, thank you so much !

Araceli. Helped me find a great couch to fit my whole family and she was very patient. Ask for her when you come in.

If you are shopping for furniture and have your kids in tow, Scott at RTG is the person you need to see! Not only is he a knowledgeable sales person who answered all of our questions, but he somehow managed to entertain our kids! When visiting other stores we spent more time making sure the kids didn t touch anything instead of actually shopping for furniture. Scott made us all feel comfortable and welcome, like we were his long awaited guests! What better way to stage and sell furniture than to make it feel like home? Such a refreshing approach!

Bought a $3000 couch less than a year ago with a warranty. The couch caved in and I was sent a replacement however it was ripped by the warehouse so the delivery guys said they could send me another. Now I am waiting what will be almost a month with a couch that cannot be sat on before getting a replacement. Apparently the reason why is because the couch has been discontinued. I don t see why the store would discontinue and item that people have an active warranty for. Also I had some small burn holes in the chase cover (from dropping a sage stick on it) that I tried to call about and I was told it couldn t be fixed because it looked like a multiple incident. The affected area was probably only an inch wide and definitely was obvious that it was one incident. I decided to just pay for the cover but now I don t even know if I can now that the item has been discontinued. :( I don t understand how the couch even caved in so quickly considering I only weigh 110 pounds and I m the only person who sits on it regularly. I have a rooms to go credit card and have purchased most of my furniture from here but after this I probably will not buy couches from here.

Araceli was great! Very helpful and did a great job showing options and bilingual is always a plus! Thank you Araceli!

James was great to work with. We haven t bought from Rooms To Go before but really enjoyed our experience and we will definitely be back in the future to work with James!

Very grateful to Mr. Ubaldo, his employee is very kind whenever I come to shop at the store, I like to be taken care of by his passivity and good service I always leave pleased Thanks to Ubaldo

My sales associate, Araceli Dominguez was excellent.
I spent over 3 hours in the store furnishing my new home. She was extremely knowledgeable, especially with mattresses. She helped me with colors, sizes, and selections. She is definitely a valued employee for Rooms To Go.

Jeff was amazing he listened to what I wanted, helped locate what I was looking for. I never felt pressured, But he would offer multiple ideas For furniture placement and inquired about my needs. When payment came it was flawless, he asked how I would like to handle and we proceeded seamlessly. Super cool guy, thanks Jeff!!!!!
Amy

Ben was a great help! Made the process very quick and simple and also made it personable!!

What a joke. Walked in with cash in hand to buy a new leather recliner but I guess the salespeople couldn't be bothered. They literally looked at me, dressed in business casual nice clothes, and didn't get off their lazy butts. One guy had his chair recliner all the way with his feet up.
Don't waste your time find somewhere else.

Love this place, they have plenty staff, a nice clean showroom and the buying experience was quicker than I imagined!

Left because salesman did not cover his nose with facemask.

Very satisfied with Zenia's service, very professional and I highly recommend it !!!
Excellent service.

There is no bilingual help, excellent brands; Prices are not as accessible as elsewhere, but the price is compensated with the financing opportunity.

This place is a joke, terrible business model, we bought a couch and the wrong one was delivered, once customer service had the correct model couch ordered it could not be delivered due to size and the delivery guys refused to use the stairs, (apparently if they damage the furniture they have to pay for it themselves therefore it is safer to just return it.) We were refused a refund, only offered an exchange for another couch, well we didn't like anything else and therefore wanted a refund, they refuse to give any refunds!!! If you do pick something else you have to pay for delivery again! You are forced to pick something else that you may not want of equal or higher value or you are stuck with the bill and no furniture. So bottom line is if you buy something that can't be delivered you have to pick something else, doesn't matter if its not your fault it could not be delivered. I suggest not doing business with rooms to go. Most terrible experience ever, the store manager will tell you to call customer service to sort complaints, and customer service (corporate) will tell you you have to deal directly with the store manager. Corporate has no contact information for their district managers and apparently customer service reps have no managers or supervisor to escalate complaints to, what a joke, customer service rep gets terribly rude as well. I thought this was a big brand respectable company and expected to be treated fairly this is not the case. Save yourself the hassle and go elsewhere! I'm out $1400 bucks plus tax and delivery and no couch.

Very bad customer care
When I bought my stuff,they told your warranty covered everything except blood!!!
And when I tried to use of my warranty that I bought they told me not this not that nothing that is joke
WORST CUSTOMER SERVICE
WORST EXPERIENCE THAT I HAVE

James came to us as we were looking for some couches and he was an excellent help! Very polite and extremely knowledgeable of salesman tactics! He was an awesome salesman saved us more tha $400 on top of sales ad! We were extremely lucky to have him help us select what we needed as he also explained everything in detail about the maintenance plans and coverage protection. Rooms To Go is lucky to have an awesome salesman like James. When you go to Rooms to Go at Preston n 635 in Dallas ask for James for a great great furniture buying experience!

Marian was terrific. She helped me get the sofa I need quickly and efficiently and I loved her bubbly personality. Will definitely be back to the store for her to help me out again!

Araceli is very patient and very knowledgeable. Been coming to her for the last 4 yrs and i'm always happy with her customer service.

Mairan is wonderful and made the day an absolute breeze!

Today we got to pick out a package for my brand new apartment and Robert helped throughout! He helped us understand exactly what we were getting and made sure we left the place with protection and full knowledge of all the things that come with it

Scott was extremely helpful, patient, and courteous. He worked with us from beginning to end and will continue to check on our order weekly. We just have to wait on delivery!!

Today I had a good experience in that store with Araceli Dominguez if they are looking for a person who speaks Spanish and who explains every question you have, she is the ideal person ...