Bought a $3000 couch less than a year ago with a w...

Bought a $3000 couch less than a year ago with a warranty. The couch caved in and I was sent a replacement however it was ripped by the warehouse so the delivery guys said they could send me another. Now I am waiting what will be almost a month with a couch that cannot be sat on before getting a replacement. Apparently the reason why is because the couch has been discontinued. I don t see why the store would discontinue and item that people have an active warranty for. Also I had some small burn holes in the chase cover (from dropping a sage stick on it) that I tried to call about and I was told it couldn t be fixed because it looked like a multiple incident. The affected area was probably only an inch wide and definitely was obvious that it was one incident. I decided to just pay for the cover but now I don t even know if I can now that the item has been discontinued. :( I don t understand how the couch even caved in so quickly considering I only weigh 110 pounds and I m the only person who sits on it regularly. I have a rooms to go credit card and have purchased most of my furniture from here but after this I probably will not buy couches from here.