RoomStore Reviews

Scott at the LBJ store was awesome! A great salesman to work with, we immediately felt comfortable when we came in and he greeted us. He showed us what we were looking for and allowed us the space to look around. RTG was our first stop for furniture and we found what we were looking for, but told Scott we wanted to check out another retailer and he had no bad words to say about the place we were going, I thought that was respectable of him. We ended up coming back and purchasing a 7 piece king bedroom set and a mattress package. He is a no pressure salesman and that sealed the deal for us. He even gave us some restaurant recommendations since we are new to the area. Overall great experience I would recommend to anyone, and will! Not to mention the prices were way more reasonable than the other massive store we visited. Thanks again Scott and RTG, you were great!

Ubaldo has helped us multiple purchases and is such a joy and is honestly a huge reason why we keep coming back. He is honest and upfront with us. I m sure we will be back in the future and we will be sure to reach out to our favorite employee.

Araceli was fantastic. She answered all our questions was very patient and professional she was a gem. Thanks so much The Banks

The minute we walked in to the store we felt welcomed and cared for, without feeling pressured, James was very friendly and made sure we where doing fine throughout so it felt great to be able to walk around and not feeling like anything was being pushed on us, once we were ready and found something my husband and I both loved we called James and was ready to assist us with financing our new beautiful living room set so fast and easy! Thank You Rooms to go for the wonderful experience!

Friendly sales people and beautiful showroom. Pleasant place to shop

Bought a great looking sectional for the kids playroom with the help from Chris Lewis. He made the whole process extremely painless and quick and even got me great deal.

On April 1st I ordered something from Rooms To Go
It's April 20th today.
They make a delivery date appointment
Twice. Failed to keep
unbelievable. Rooms to go company
How can i trust u delivery date
I didn't work and waited all day
No call. Nothing came
He called me the next day and said he would deliver it 15 days later. ~~~~~Three weeks have passed since I bought the item. Still haven't received the goods
Edit review
After a month, the goods arrived.
I ordered a coffee table, but only the table came and no hardware came inside.
I'm waiting for the hardware right now.
Calling doesn't solve it

Such an easy buying experience and great help from the staff! We were helped by Ubaldo and he was super friendly and made every detail super clear to us! Would recommend asking for him at the 6041 LBJ freeway location!

My salesperson Gigi was knowledgeable about the product and very patient while I was slowly making up my mind. I went home to think about it and came back the next day to give the sale to her. I am a long time customer of Rooms to Go. Can t wait for my new couch.

Robertos knowledge and helpfulness with the furniture put my decision at ease. I was able to buy a sectional and learn about the other products they have to offer. Definitely would recommend rooms to go for you house hold furniture needs.

Horrible experience! If you want to be sold something that is not even in stock and have to wait 4 months for it you came to the right place. And if you expect help from Management for get it their best line is I HAVE NO PROBLEM CANCELING your order. And don t even try calling customer service you will be on hold for 2 hours. NEVER AGAIN. Stay away from this place.

Ublado canto was awesome and made our shopping experience easy

Scott was fantastic and very helpful. The selections are great and sales were budget friendly.

Robert was incredible! He met all our needs and worked patiently with us until we found the perfect living room set for our home! Wonderful experience.

James is the associate that assisted us throughout our entire purchase journey and he was patient, extremely knowledgeable, and genuine. He made the process a piece of cake and we will definitely be coming back to work with him for our dining room set!

Good clean store with friendly staff. It was our first experience buying a couch here and James made the process concise, clear and easy to do so

Araceli was very nice and helpful with our purchase today! We walked around the store about a million times and she was very patient while I made up my mind! I would highly recommend her!

Alex was such a helpful employee ! Made everything smooth and easy for us, thank you !

Disaster service...unfriendly and unprofessional staff.if you need a furniture-go to any other store.in this one you will get problems.strongly don't recommend

Araceli I like your service excellent very friendly person I recommend her very good person

Sales Associate Mairan Lopez greeted and helped us today with our purchase. Mairan went above and beyond to ensure that we had an amazing experience. We have visited Rooms to Go numerous times in this location and in the surrounding areas and we have NEVER been treated in such a warming, respectful and humble way just like Mairan did. We wish there were more associates like this kind lady. If you ever come to this location, ask for her, I assure you that you will have a wonderful experience.

Bought a couch here which looked excellent, sadly the couch began ripping at the seams in less than a month with light use, Rooms to go has been great about getting the couch replaced and time will tell if the next product is quality

Scott, our sales rep was friendly and professional. Excellent customer service ask for him when you go to Preston Rd/635, Dallas store. You won t regret it. Not pushy, but caring and understanding. Helped me with existing warranties information too! Again, genuine and helpful when making suggestions. I got some pieces last year from him and we completed the set today. Great service, just like last time. Thanks!!!

It was the best experience ever,
Thank you so much RENATA SAAVEDRA, you are the best sales person, God bless you.

Nice place no one ever pick up the phone answer any questions

Find the Salesman named Uvaldo and simplify your life! He will guide you and take you to great places!!!

First time shopping at rooms to go and my sales person Chris made it incredibly easy. He was very patient and gave great Suggestions. We will definitely come back to room to go for the rest of our furniture.

Thanks Chris!!!

Araceli is a pleasure to work with. She really cared about me making an informed decision on my furniture purchase and allowed me to take my time. I will be back to purchase more pieces from her!

Chris helped us a lot with a couch here, the customer service is excellent!

Had the pleasure of working with Robert Cruz! He was patient with my selection process, he showed me only what i wanted to see and he helped entertain/coral my 3 year old while in the midst. Furniture just delivered yesterday, couldn't be happier with entire experience. Will definitely shop again and with Robert.

I am in love with the living room and bedroom sets we got. A big thank you to Chris who was very helpful and patient as we looked around trying to decide. I recommend this place, very nice furniture and great deals.

James was very helpful with my choice of bed and couch . He explained how things worked and was helpful with pricing information and warranties. I bought both the mattress and the couch .

Found a great price on a new bed for my daughter , and friendly staffers, Gigi was the great worker that helped me.

James was very helpful! He made sure to explain all the ends, outs, and what-ifs of buying my sectional with a protection plan & delivery services. I originally went to the store in January, but didn t purchase. James talked with me that day so I made sure to come back and look for him when I was actually ready to purchase.

Customer service at this location was above and beyond. The manager, Jeff, handled my order situation with professionalism and compassion. I will definitely be returning here for all my furniture needs.

I had a very good experience especially with gigi who helped me out picking some good pieces of furniture that my whole family loves .

Experience started off shaky. The first sales lady was awful and uninterested in helping me. I was displeased with the experience and was prepared to take my business elsewhere. I begin working with Ubaldo and he was amazing. He was so patient, kind and informative. Very personable and quite honest. He really worked hard to make sure I was happy and that I got a functional but comfortable piece for my new home. Ubaldo really saved the day and Rooms to Go needs to cherish employees like him. He embodies real customer service in word and action.

Rick was amazing and helpful! He was super patient and even offered suggestions. I would definitely return back to this store!

Purchased a sofa bed on 6/26/2020. Due to the pandemic we had to wait till 8/15 for delivery, which is understandable.
The company (they use a third party) that delivered the sofa stood it up on its arm completely bending the frame. The couch leans and was immediately noticeably. Pretty sure the delivery guys knew, as they basically throughy the couch in my apt, took a quick picture and ran out the door, leaving their trash behind in the parking lot.
I let the couch set for a few days hoping maybe it would snap into shape. Nope. When sitting on the couch it feels like I'm sliding forward onto the floor. The back cushions have zero support, there were no pillow forms or fabric stabilizer used, it's pretty much a stuffed pillow case. Then we open up the bed part to take a look at the upgraded mattress we bought, only to find the stitching popped and metal pieces fell off. I have no idea where the metal rods go. Every time you sit or lay on the bed, the quilted stitching of the mattress comes undone.
This is not the quality sofa we looked at on the showroom floor. It feels like it was rushed and thrown together. For the price we paid this is totally unacceptable. We have a appointment for 10/ 25 for a service tech to come "fix" the issues. I dont see them being repairable and it is going to be extremely irritating to have to wait yet another 2-4 months to get something I can sit comfortably on.

Such a great experience. Scott took care of us the first time we had to come back for our second purchase, he made it great! So happy with our new sectional and King mattress.

RUN AWAY. DO NOT ORDER FROM THEM.
What a joke. 4 hour delivery window. Now 3 hours past. Dispatch doesnt even know where their driver is because they cant reach him on the phone. Been told "Dispatch will call you in a few minutes" 3 different times. NEVER HAPPENED. Customer Care says "Well we dont know" Online order says " You cant cancel the order till the product gets back to the warehouse, then maybe in a few days you will have to call back."

UPDATE after 8 hours of waiting. Was told they cant deliver it. NEVER ORDER FROM HERE.

Love the way Araceli greeted us and she really helped us out with what we needed

I had a similar experience as @Richard Thomas when purchasing my couch. In-store was fine but delivery was ridiculous. My delivery date was a Saturday. They came and got the couch on the inside of my place (which has stairs), and before even attempting to take it upstairs, they tell me "it won't fit". I set aside time to wait around for it and had somebody in from out of town with me and we had to cut the day short for this delivery and the guy tells me "it won't fit" without even attempting to take it upstairs. One of the guys tells me somebody is going to call me about it in the next 20 mins and of course since it was Saturday at 6, the call center was closed. I was highly dissatisfied. Flash forward a week later (due to my complaining to management about it and telling them I needed it to at least be attempted to deliver), the movers (with one guy less than the first time) are able to get the couch up in no longer than 2 minutes. So I called the store, spoke to Jeff explaining him of the situation and he said he'd make a complaint with the delivery company's driver/drivers and offered me an in-store credit. Without that, this is 1 star, but he was nice and understanding and didn't give me any crap, so that bumps up 2 stars to 3 in my opinion.

My mother had wanted a new living room sofa. She s previously been to this location with my
Grandmother where she d purchased her dining room table. That time is was great! So we had high hopes. Now as we walk in I see the person who was originally our salesmen walk off once we got close to the door. We walked in and we greeted them as the group of salesmen sat on the couch and looked at us. Not only was the customer service terrible. Our salesman was not attentive to us at all. He told us we d need to go through a bank to get approved for a sofa. Even though I d secretly planned to by it for my mom in cash. I have never felt so poorly treated. As a former sales rep and now small business owner I was very disheartened and disgusted with treatment me and my mother received. Not to mention he rolled his eyes and stopped following us at one point and was just on his phone as my mom was asking him questions about what peace s come with what price. I don t remember how to spell his name but it started with the letter U. The store wasn t busy at all so there was no reason for him to not be attentive or helpful. He was lying about the Prices the fees and etc. as if it was going to scare us. Then when my mom said she wasn t worried about it being to much she just wanted an Idea of the total price. He acted like he couldn t hear her then walked off.

Robert was freaking awesome. Very professional and honest.

Acceptance now is great at credit building. Staff was a great help. Rooms to go good furniture selection.

Araceli was amazing! She made the couch buying process super easy and quick. I'll definitely be back :)

Friendly customer service & very nice furniture & some good prices.

Wonderful experience raj was my salesperson and he was very helpful

Very clean place, excellent service, comfortable prices.

Hats Off to Roberto Cruz , He give me very nice and good Customer Service . Thank You Roberto.

Robert is a very patient, humble, and helpful sales person. He made my rooms to go experience spectacular. He is knowledgeable about the furnitures . I wish I could give him more than five stars. Over all, great customer service.

Gigi was very knowledgeable about the product, descriptive and versed in financing options. The showroom was great. Gigi was very pleasant to deal with, thank you!

Ubaldo Canto was very knowledgeable on the product we bought that day. I would definitely go back and deal with him for any future purchases

Araceli was awesome! Found my dream furniture in no time with her incredible knowledge and help!

Scott B. gave me great service. The whole store was so clean and friendly.

I'm not happy with service at all not professionally

We just purchased our first living room furniture pieces and we are in love with the modern style and various items that were included in our bundle. Our associate, Ubaldo, helped streamline the process while making note of important details like delivery options and features. All in all a great experience! Cannot wait for our furniture to arrive.

My sister and I had Scott for our salesman and he was very patient, knowledgeable and friendly. Always greeted us with a smile under his mask of course. We have referred several people to this company and will continue. Just have to remind everyone that there might be a delay getting the product.

I visited RTG a couple of weeks ago in search of a new living room set. I am finally replacing a living room set I got at this exact store 17 years ago! But that just goes to show that the quality of their furniture is top notch because my old furniture is still in good shape, although outdated and very brown. I rarely write reviews but Robert Cruz deserves 5 stars for his wonderful customer service, attentiveness, advice and friendliness. Thank you Robert for your patience and help!

Is the best place to buy furniture, great styles, great prices and a lot of glamour, plus the customer service, go to LBJ and Preston and ask for Mairan, I'll be more than glad to help you. ...

Ubaldo Canto made our experience here at Rooms to Go easy. He was patient and well informed with purchasing a mattress.

Very friendly and competent workers.Patient and listening with high regard respect

Ubaldo was an amazing sales man!!! He was so patient waiting for us for a few hours and even the next day when we decided. We were given plenty of options and never once felt pressured. He is bilingual and was able to provide me and my parents the full experience. Seriously go see him. This place has so many options for all styles for everyone.

Just as I was leaving the store, Robert Cruz (new father and salesman) stopped me to see if I had any questions. This reeled me back in and I left with an awesome lazy boy chair. Thanks Robert for your help!

I would like to say what an amazing employee Ubaldo is. He was so helpful and kind! I would definitely come back and buy more from him. He is an exemplary employee!!

Bought a dresser January 22nd... moved my delivery date twice. Would like to deliver May 6th. Should have read reviews before I shopped her. Best news is the order is now cancelled and looks like I can save some money and go to IKEA. Frustrating...

Mr. Ubaldo, seller of the store, very professionally assisted us in a very friendly and respectful way, he answered all our questions and resolved so that we could take the purchase to our best convenience, excellent person and seller, I recommend him to anyone, thank you

The customer service was good. They have awful delivery service and nothing in stock some items are push back unti December the return policy is awful 20 percent goes on a store gift card. I will NEVER BUY ANYTHING ELSE FROM ROOMS TO GO.

James was extremely helpful and answered all of our questions thoroughly. Made what was thought to be an unenjoyable experience very pleasant.

Go see James!

Robert was awesome! He was super helpful and I would recommend him to anyone coming to the store. He had a great personality, was very welcoming and did his best to find a deal! When I come back I'm asking for robert!

The sales associate didnt tell me that you have to drive an hour just to pick your furniture up. I should have been notified after spendibg 2500 cash.

Great service, shout out to Scott. No pressure, easy process and we found exactly what we needed.

Araceli was absolutely amazing! She helped me find the perfect set of living room furniture for my new apartment! She was very knowledgable of the products and helped me out tremendously I'll definitely go back for my bedroom furniture when the time comes!

Two day shopping venture: both sales associates were thorough and knowledgeable.

Jeff Moses was incredibly knowledgeable and helpful. It was really nice to have a salesperson that knows what they are talking about. Would definitely recommend.

Ubaldo worked with us and made our furniture buying process easy. He was patient, extremely knowledgeable and gave us a great deal to keep us in our budget. What impressed me most, was his calm and pleasant demeanor with my husband and I, while he served us and other customers. Great shopping experience!