RoomStore Reviews

The manager jerry was very professional and was able to deal with my problem. If you have a problem go with him he will have the solution.

Nice selection for big apartments and houses
I love rooms to go design but the problem is always the size of the furniture. This place has nice people very helpful

Araceli was excellent & very patient with us. Super helpful! Highly recommend you ask for her.

Araceli is a very good helper she takes her time showing you around and PLUS i got a very good deal on a king size bed. Attitude is very nice very good service with her

We went to Plano store first but the experience with Scott Barr at dallas store was great , my girlfriend said we are going back to see him for more furniture , my girlfriend opened a rooms to go account with no interest

Scott immediately greeted us at the door and was very welcoming, friendly, and helpful. Answered any and all questions we had and was very patient with us as we spent time trying to pick out the perfect couches for our new living room. Rooms To Go has great deals, and I would love to work with Scott again!

Bought a new bed this week. Finish was damaged upon delivery. Very disappointed.

I purchased a mattress here. I told the associate that I knew nothing about mattresses and needed help finding one. We looked around and found a mattress and he told me several times that if the mattress didn't work out I could exchange it without problems within 30 days. I came back to exchange it because it was giving me back problems and making me wake up in sweats and they told me they don't take back mattresses. I spoke to the manager and I told him my situation and he did nothing to solve the problem and is charging me a "preference" fee. All he could say was he was going to speak to his associate about the wrong information he told me. The sales associate blatantly lied to me and left out important information just so he could sell me this mattress and they were unwilling to do anything about this.

Sent from my iPhone

A very good experience. The staff was friendly and prompt. Robert Cruz , and Melissa (Acceptance now) were very patient, knowledgeable and detailed.
#Thanks#

Horrible, unprofessional, dispatch customer service for roomstogo delivery. Completely unprofessional, had a dispatch lady laugh in my face when I told her that I was only 10 mins away. Completely refused to work with my delivery timeline. I had not even moved or received my keys to my new apartment yet! Now I have to book a hotel room for the weekend because I will not have a bed (that I purchased) to sleep in!

We went there just today to get recliner sofa , my husband and myself loved the prices over there and ambience was just awesome. Scott was just amazing person in this store where we were given all the information needed about sofa. We purchased the fabric recliner sofa just today. Would love to visit again ... thank you very much Scott for all the assistance.

James is Awesome person! I really enjoy visiting the store and meeting James

Chris was very welcoming and helped us get our vision for our home.

Found a couch I really liked and it just so happened to be a floor model. We were completely prepared to buy. I'd we had cash it would have been in hand. We had just moved to the area and had a trailer we could use to move it. We were then told that we couldn't but it until a week later. The explained that we had a trailer now, but wouldn't later. They didn't care because it would leave a "hole" in the showroom. We traveled to another location and same story. They also wouldn't deliver. We were ready to pay more to have it delivered and still no dice. This place would rather turn down $500+ than have a "hole" in the showroom.

Mr. Ubaldo seller of the store very professionally attended us in a very friendly and respectful way, he answered all our questions and resolved for us to take the purchase to our best convenience, excellent person and seller, I recommend him to anyone, thank you.

The salesman was great and I found what I was looking for. The delivery was awful though. I had to have a friend meet them at my place and before even unloading my new furniture they said it wouldn't fit in the door. It's was the same dimensions as my old couch which was still in my apartment. They took it back and refused to deliver again.

Update - though they told me they refunded the purchase, I called back because it was taking a while and they didn't cancel the order despite previously telling they did. Down to one star.

Very good customer reception and service. All questions were answered by the sales associate Ubaldo.

Went into the Dallas showroom over the weekend and received excellent service from Roberto Cruz. Roberto was very knowledge about the product and patient. The showroom had a great selection will return soon to purchase.

I love buying in this store. It has been couple of years now and always the experience is nice, smooth and beyond my expectations!! This time CHRIS was extremely helpful.... ask for him, not doubt!!

My deliver date was scheduled three weeks away from my purchase date, and then when it was finally delivered, it was improperly installed. I had to sleep on an air mattress for an additional week. I wish somebody had warned me.....

Araceli was so helpful and patient with me from the moment I walked in the door. She worked with my very specific, picky requests and made the perfect purchase happen. I can't wait to get my new couch!

Araceli was very efficient and sweet. Will certainly do service with her again! Thanks again, Araceli!

Had the experience of great customer service with saleman Ubaldo Canto

Go Shop with CHRIS! He provided AMAZING customer service and went above and beyond! Thank you again Chris!!!!

Very knowledgeable sales person. Thank you much Ubaldo!

They make it easy to visualize the room. You like it, you buy it, as is.

The employee was give us welcome greetings with smiles his name is Chris ,he is genuine, confident, and peaceful approaching ,listening, understanding and excellent salesman. Keep up your greatest work and help people to get what they want.

The worst experience of my lifetime. Don t go there!!!

Alan was a wonderful person to work with at rooms to go. He was very knowledgeable about all of the products in the store, and he made a lot of recommendations for items that would fit our budget and style. He was funny and a pleasure to talk to. Thank you Alan!

What a great team at this store . From Ben who warmly greeted me at the door to Scott the salesmen my sister referred me to. Scott is great! He listened to what I needed and helped me find just what I was looking for. I really appreciate he respected my budget range and found great options that worked for me. Scott gets extra points for patience ! I walked back and forth so many times trying to decide between two options. He graciously walked with me never showing any annoyance or trying to hurry me along.
Thank you Rooms to Go for such a great shopping experience and great customer service!

I read the reviews all the time on the site. I have to say, I have worked with my advisor for quite a while. It was awesome. He even suggested that I look at this updated chair, he asked all the questions that needed to be asked before making his assessment. I also work in sales, without asking the questions up front can lead to disaster. I enjoyed my visit. He did not pressure me.

Came here to purchase a living room set and was greeted by Gigi. It was pretty busy when I got there, almost all the staff members were helping other people. GiGi mentioned she was finishing up with a customer and would be with me as quickly as possible, she was honest and said maybe 15 minute, or I can see who would be finished sooner to help. I told her I would gladly wait on her. She came to me within 10 minutes and was great. She made my buying experience prefect. Very kind sales lady. Thank you Gigi

Rooms to Go has NO RETURN POLICY!!! Go to NEBRASKA FURNITURE MART. This something I wish I had known. I recently bought a large picture. While unwrapping it, I realized Rooms to Go had but a large bar code sticker on the painting. It could not be removed without damaging the picture. I have video proof. However, we took it off accepting the fact that, the picture will have a blemish. After hanging it, we also realized, it does not go with the room. We made a mistake. I called Rooms to Go letting them know we wished to return it so we can buy another picture. We wanted to do more business at ROOMS to GO!!!!! They said that was not possible. Once it is in your home, it is yours.

Lesson learned: DO NOT BUY from ROOMS to GO. GO across the street to NEBRASKA FURNITURE MART. They ACCEPT returns!!!! Ive done it already and it was easy.

Fully satisfied with Araceli s service. Very friendly and helpful :)

Great customer service. I like the warranty on stains and tears. Good price.

I d like to thank James for his help in my furniture buying experience. He was very informed and helpful in helping me find the perfect pieces of furniture. Will come back in the future for sure.

Our salesman Alex was really helpful and patient with us during our search for new living room set. Process was so smooth and painless....

Scott was a tremendous salesperson. He helped in all aspects of our buying needs and I highly recommend him. Ask for him...you'll be glad you did!

Chris is extremely helpful and made sure I had everything that I needed. Great sales man.

We enjoyed working with Osbaldo to find the piece of furniture that is right for us. He was very patient and helpful.

I ve only giving this two stars because my furniture is is fantastic. Everything else about dealing with rooms to go has been a disaster. They have messed up my order, canceled my order then decided they would break the delivery down into multiple sections without giving me dates. My account had to broken down into two different accounts and they have messed up my phone number and address so it s been hell trying to get through to the bank to make payments. The banks are saying that the payment is late but the people at the store told me that the payments would be do 30 days after they delivered my furniture. (The furniture was delivered on the 31st of October) The store tells me I have the 60 months no interest the bank tells me this is a lie it s 12 months. So today I have been on the phone with the store and the bank for over an hour and half trying to get payment arrangements made. Never again will I ever go through them the process has been tedious to say the least and to top that off I find out today that the lied to me about payments and how they would work. Never again.

Had an amazing experience !! Will definitely be going back . Thank you rooms to go !!!

My mom and I went in to look at some furniture for my new apartment and Scott was such a huge help and so insightful! What a fantastic employee!!!

My wife and I went in looking for a King Platform bed, and the staff member James Craft was amazingly helpful, friendly, and made our shopping experience very pleasant and relaxing. He was always available to answer any questions we had, but also was never pushy or insistent while we were browsing around. Thank you Mr. James for that. You definitely have our business!

Mairan was a great salesperson to work with, got me everything I needed! Bought, paid, and delivery scheduled in less than half an hour.

IWould not recommend it for anyone
When you go To the store they let you feel you are in the paradise after you purchase your stuff and pay for it you will see The baddest service in this country even if you want to talk to store manager he let you feel you want to take the money from his bucket........
Room to go it s the most worst experience I ever had
My story not finish till now I m still suffering from their bad service since March till now

Customer Service was excellent.. all our questions were answered furniture was awesome.. OMG this sofa sleeper was beautiful... BUT to expensive for me.. .. to be honest the prices were okay.. but for me who lives paycheck to paycheck..

Really a great place to shop and Araceli Dominguez was awesome and very helpful with all my questions and concerns. Will definitely shop there again and ask for Araceli Dominguez, she was very knowledgeable and very friendly. Great store !!

Excellent customer service very happy and grateful because GYGY the lady who attended us gave us time and patience to choose exactly what we were looking for, and thanks to her we were able to buy what we arrived looking for, thanks Rooms togo, great deal. !!!

Araceli was The Best of the Best. She was So Helpful and Patient with the purchases for our new home. She paid close attention to detail and took time to understand our wants and needs. Thanks So Much for your help and Great Quality Furniture. We will definitely be back in for future purchases.

Service was great, they greeted us as we entered, asked if we needed any help. Mairan was the sales associate that assisted me. She was very helpful when I called back because we changed our minds on delivery and decided to pick it up ourselves.

Mairan is very attentive and helps me with my purchase at all times.

Araceli is a very organize and helpful sales person. She helped made my experience shopping at rooms to go easy and amazing. I was able to find everything I needed thanks to her. I highly recommend asking for her when shopping at rooms to go. Excellent customer service.

Rick was a fantastic salesman providing valuable information and guiding my wife and I in making a purchase decision. It took us a while to know what we really wanted and his patience allowed us to get to a fantastic decision we are very happy with.

Araceli was very helpful. Glad to come across her specifically. She went into detail with everything we had our eyes on.

Came here to look for a living room set and the place was very nice and clean. Our associate James, was extremely helpful and really answered all of our questions. He really was very kind and helped us very much. He was very patient with us and even let us talk amongst ourselves to Decide if wanted to go through with the sale our not. He was amazing.

Terrible I went to this store where I am a customer and I arrived at 7:20 in the afternoon I waited for an hour and a girl named GiGi came to attend me in a very bad way and very rude and I had to put a claim in the store for her bad behavior

Mairan helped us pick out the living room pieces and was very helpful and fast at the LBJ & Preston location in Dallas.

Araceli was very helpful and informative. Excellent to work with

Yesterday I was worried I wouldn t be able to get anything at the store but luckily Ms. Araceli had help me out so well with the table I had picked out. .!! She is the best thank you!!! Once I finish off the table payment I m more likely to look for her again to help me out on a couch next

We had a helper named Araceli, she s wonderful and she helped me go through everything. She s was such a great help and was so kind and patient with us. Such a great helper :)

Wonderful. I needed all new furniture and Rick was very helpful, had excellent knowledge of the products, and made my experience great. 10/10 would shop again.

We shopped at Room to Go before and they have always given us great service. Our sales person, Ben Hodge was very flexible and very attentive. Made sure everything is set and good to go; leaving us without any worries.

Araceli is a wonderful salesperson, she is just great.

10/10 service and professionalism at this location! Araceli was polite, knowledgeable, and did a fantastic job explaining all my options within my budget. I m thrilled with my new living room set, and will recommend this location to friends and family. Thank you Araceli!

If you have family that speaks Spanish, tell them to go and ask for Araceli. She s fluent in English and Spanish and is the sweetest. She s patient and is extremely knowledgeable in all of the products. It s a nice store and I really like their furniture.

I worked with James. He was pleasant and did not pass judgement as I was really dressed down when I walked into their boutique. James is highly competent and very accommodating as he came in to see me twice on his day off. His service made me want to choose you all for my living furniture options. I will be back to purchase other things and I will solely work with him. I am big on service as I work in luxury sales. I really enjoyed my experience. I did not feel rushed or uncomfortable. Thank you James !

The worst thing that happened when I bought a room game. The defective header from the month of January, have come twice to change it for another defective header and the only thing they know is to wait until June. In other words, you buy a new piece of furniture and it grinds more than an old bed. Wait 6 months to patch up your defective furniture. Very sad. 0 stars

Good furniture at high prices. You are buying quality.

The one star for Customer Service: This my first time shopping at Rooms to go, And it will be my last time. My furniture were delivered to me on 9/19, our sofa was missing the legs, customer service called and said sorry will send them to you, after two days we only received 4 legs instead of 8, had to call again to ask for other 4 legs.
We bought a QUEEN size bedroom, but we received a KING size mattress, we called three times and still the problem was not fixed, we had to visit the store twice to fix the issue, then they said they will send us the right mattress after a week.
The phone call did not work to fix the issue, had to drive to the store twice.
This review was left here after I received an email from Customer service saying leave us a feedback on Facebook.

I m honestly quite impressed that a place like this will have great customer service ! When I went in , I expected car sales personnel and I got the total opposite ! Roberto Cruz made me and my family feel welcome . Didn t rush me , explained to me every detail of the furniture and if anything he even took the time to tell me all about the warranties and fees , which is great because usually people add that without you even knowing!! he created a customer for life! I definitely recommend you guys , specially Spanish speaking people to go to him! Thanks again !!

Be sure to ask for Robert Cruz when you go!!! He was one of the most knowledgeable and non-pushy salespeople I've ever dealt with and he has not just earned my business today but probably in the future as well.

Thanks Robert!

Allen was fabulous gentleman very gracious very patient I enjoy doing business with them he's a true asset to Rooms To Go

Araceli was very helpful and knowledgeable. Made the process so easy! She was very patient and just made the whole experience great! Highly recommend her if you re coming to shop here!

Roberto helped us out with our two living room sets today, Explained everything and got us set, make sure to ask for him for your next purchase!

The prices are not the ones that they say are worth they increase like 40% more at the time of purchase and they do not ask if one wants to pay cash or in payments they only increase the price

This review is for Ubaldo. He is by far the most knowledgeable and honest person we have met in RTG. We completely trust him and really value his opinions and suggestions. He doesn't just appear to want to sell and actually cares about his customers. That caring character of him actually helps them sell and builds a client and not just a one-time customer. We feel safe at his hands. Thank you so much for repeatedly helping us and also resolving our issue. You are awesome :-)

Chris was perfect at his job. Extremely helpful, made recommendations, I could rely on his taste. All around, a great experience for a great price.

Just purchased some furniture at the store. Seller was Roberto Cruz. He is amazing, excelent customer service. Very kind and helpful. I had a great experience. Thank you Robert and Rooms to go.

Online purchase and delivery experience was atrocious. Delivery and assembly sloppy, unfinished, and damaged the furniture. Attempts to get help from dispatch were a nightmare; horrible woman with a nasty attitude and no attempt at resolution. Worst furniture delivery experience I have ever had. Will never purchase from Rooms to Go again. Dallas, TX

Great experience. Great treatment from Alex. Thank you!