This place is a joke, terrible business model, we ...

This place is a joke, terrible business model, we bought a couch and the wrong one was delivered, once customer service had the correct model couch ordered it could not be delivered due to size and the delivery guys refused to use the stairs, (apparently if they damage the furniture they have to pay for it themselves therefore it is safer to just return it.) We were refused a refund, only offered an exchange for another couch, well we didn't like anything else and therefore wanted a refund, they refuse to give any refunds!!! If you do pick something else you have to pay for delivery again! You are forced to pick something else that you may not want of equal or higher value or you are stuck with the bill and no furniture. So bottom line is if you buy something that can't be delivered you have to pick something else, doesn't matter if its not your fault it could not be delivered. I suggest not doing business with rooms to go. Most terrible experience ever, the store manager will tell you to call customer service to sort complaints, and customer service (corporate) will tell you you have to deal directly with the store manager. Corporate has no contact information for their district managers and apparently customer service reps have no managers or supervisor to escalate complaints to, what a joke, customer service rep gets terribly rude as well. I thought this was a big brand respectable company and expected to be treated fairly this is not the case. Save yourself the hassle and go elsewhere! I'm out $1400 bucks plus tax and delivery and no couch.