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D
4 years ago

Location is roughly 35 minutes from the Hoover Dam...

Location is roughly 35 minutes from the Hoover Dam, strip and airport. The hotel area is right in Lake Las Vegas with beautiful views, a small villa of shops and condominiums. Rooms have an eloquent old world feel with new age commodities. Spacious with a very sophisticated bathroom. Some of the hotel did look old and there were a number of vacant businesses in the villa shop area. Food places are limited but price is spectacular and off the strip to allow for a quiet relaxing nights sleep

O
4 years ago

we called and got a reservation on the phone. They...

we called and got a reservation on the phone. They asked for the credit card information and they told us the total amount. Nobody mentioned about the resort fee neither on the phone or when we check-in. We didn t get any confirmation e-mail. While we were checking out they mentioned about the $33 resort fee just like a trap. $33 is nothing but feeling like you re trapped is horrible! never coming back again!

L
4 years ago

I will never go there. I booked the hotel for 2day...

I will never go there. I booked the hotel for 2days. When I went to the hotel they took my credit card and check me in, and front office said I cannot go to my room. I asked what is the recent. They told me it's not ready. Then I asked when can you give me the room. They said they cannot tell me a time. So what I said cancel my reservation. Then they said they have to charge me for one day. Crazy
So I have to call the main office to take my charge back. Bad service.

D
4 years ago

Amazing place to stay and to play again and again!...

Amazing place to stay and to play again and again! Feels like you are in Italy.

Fun little village outside of the hotel.

No smoking property. Casino is closed so it's a great place to get away from the strip and to breathe fresh air. Casino is separate from hotel so it will probably still be pretty nice if the casino reopens.

Lots of water sports. Ducks and fish and turtles. Beautiful views from the rooms and beautiful things to look at all over-- inside and outside of the hotel! Love it!

L
4 years ago

Little bit of a mixed review. This place is beauti...

Little bit of a mixed review. This place is beautiful. Staff is friendly. Got upgraded to a wonderful room. Had some trouble with being charged more then we were told, but only a few dollars here and there. Had a few great drinks at the hotel bar and paid with credit card. When we checked out we had also been charged to our room. Nothing is an easy fix there, so waiting for things to get corrected is frustrating. Would possibly stay again, but next time we were in vegas we stayed somewhere else just to avoid the hassle.

S
4 years ago

Terrible stay and terrible service.y family and I ...

Terrible stay and terrible service.y family and I come every year from Cali to vegas for the fireworks. This year I had a little more money to spend so we decided to stay at the Hilton resort, big mistake. I booked this trip like 3 months ago and still my room wasn't ready I got there at 7am and I had already paid for early check in which they refused to give me so I had to wait 3 hours. Then they took away our free breakfast vouchers that came with my suite. The guy at the front desk just said no you have to pay for breakfast today theses are for Thursday. I'm not even going to be here Thursday with this treatment. I paid for a full day at the spa , whole nine yards. They cancelled that too. The room was nice minus the occasional bug we saw here and there. Pool was decent other than being dirty and crowded. My handicapped mother was with me and the whole time Hilton made it so difficult for her/us to get around and I feel like they were out to get us the whole time and discriminated against my disabled mother and gay sister. I will be contacting corporate. I do not recommend anybody stay here.

j
4 years ago

I travel all over the country for work this is by ...

I travel all over the country for work this is by far my favorite Hilton Hotel. Will you walk in beautiful Lobby from the lobby you can overlook the courtyard Lake and Shop. Also on Lobby is a bar with any kind of drink you would like at a bar menu that's really good. Rooms are wonderful bathrooms are great restaurant is by far the nicest hotel restaurant I've ever been to the breakfast buffet is great

A
4 years ago

The room was immaculate. My husband told the front...

The room was immaculate. My husband told the front desk it was our anniversary when making the reservation, they waived the resort fee and sent up a sweet card from him to me along with two complimentary chocolate covered strawberries. They gave us a lake view also.

The bed was the most comfortable ever and the pillows were amazing on my aching neck.
The television has many options to choose from, as I relaxed and waited for my husband to arrive from work. The tub was awesome as well.. a little small.. but still great.

There is a great, large fire pit out back by the in-hotel restaurant and it was so romantic to sit by it at night before heading up to bed. We saw a couple eating their dinner from the restaurant at the fire pit and we were jealous because we ate at a Mexican place on the grounds prior to.

In addition, the grounds are quaint and perfect for long, slow strolls. Very romantic and eveeything I expected from Hilton. Next time I will be sure to make time for the spa!

A
4 years ago

The hotel and rooms are great, but sadly almost a...

The hotel and rooms are great, but sadly almost all the stores outside are nearly closed. Only restaurants are mainly left and the rocky mountain chocolate factory. We left early because its just sad to see the place soooo empty

L
4 years ago

Great

K
4 years ago

Looks very fancy but the room is mediocre. Some of...

Looks very fancy but the room is mediocre. Some of the plugs were broken. Some of the towels were dirty. Bathroom was not clean. Staff tho were friendly except their breakfast area. Workers their didnt want to help my bf. Great view sadly its winter so lake looks a bit blagh

H
4 years ago

it was great the first few days but around the thi...

it was great the first few days but around the third or fourth day the maids weren't cleaning our room. But other then that the view was spectacular, the food at the village is amazing. Overall i suggest going.

V
4 years ago

Good

E
4 years ago

I m not the person who typically writes reviews, a...

I m not the person who typically writes reviews, and am usually weary of those who do, but I need to say that in years of business travel I had the worst experience of all at this location. I ll save the mind numbing details but need to communicate that you cannot expect the typical treatment which you might expect with a location bearing the Hilton name. Amazing property and location, pictures don t even do it justice, but know that this location is lead by manager and staff who do not live up to Hilton ideals.

K
4 years ago

The hotel and location was beautiful. It was a 20 ...

The hotel and location was beautiful. It was a 20 minute drive to the strip and far enough away for peacful relaxation. As all Hiltons are, the rooms were top notch. But the reason i give 3 stars instead of 5 is because of the service. We were interested in renting a kayak for the lake and the concierege left us with more questions and left us to find out for ourselves. Also, we called about getting another robe and more conditioner and we had to call a second time to fufill our request. It was still a great place to stay, its just not the kind of service i expected for the price we payed to stay here.

J
4 years ago

Beautiful hotel and grounds, well worth the drive....

Beautiful hotel and grounds, well worth the drive. Rooms are very nice. Easy parking. We saw otters while walking the trail around the lake. Great photo spots and restaurants. One of our favorite escapes from the city.

R
4 years ago

I'm here to film a conference and think the resort...

I'm here to film a conference and think the resort is wonderful. It's best to come as a HHonors member, and everything is super expensive, but the area is so nice it's expected. Staff is all friendly and helpful.

S
4 years ago

Delivered to the Lake Las Vegas Hilton Resort over...

Delivered to the Lake Las Vegas Hilton Resort over the weekend. Staff was not very helpful to someone who wasn't staying there. Given my family's enjoyment of Lake Las Vegas I'm fairly disappointed that this hotel can accept a simple delivery without making the driver run through 30 minutes of Hoops. Most hotels are much quicker and will just accept a package at the front desk for any guests.

c
4 years ago

I only saw the outside and lobby but it seems real...

I only saw the outside and lobby but it seems really nice and it is big. Beautiful area but NOTHING to do around it. Over half an hour to the strip so not where I would want to stay BUT it's very nice.

J
4 years ago

It is

It is
awesome

L
4 years ago

Attended a training session for an upcoming paddli...

Attended a training session for an upcoming paddling competition and was amazed at both the trainers as well as the views this location offers. The shopping area has an European feel to it, with plenty of options for eating and having a few drinks. The trainers for the paddle boats were amazing as they take their time to explain and work with you on having fun as well as being able to grasp the concept needed to race

C
4 years ago

My friends stayed there. Great room and beautiful ...

My friends stayed there. Great room and beautiful place. Our complaint is about the service we recueved while we were there. A very big surprise for us to recieve such service from a Hilton hotel.
The clerk was extremely rude and wouldn't listen to anything we had to say. The price we agreed on wasn't the price they asked when we checked out, and when we asked to see a manager the guy answered very rudely and said "the manager will not see you, I'm charging your cards whether you like it or not". We were very surprised and warned him that if he will charge me without my consent it's the same as stealing.

t
4 years ago

The lady at the bar around 2:00pm was super sweet ...

The lady at the bar around 2:00pm was super sweet we had just got done doing the lake Las Vegas Aquapark and were super dehydrated she gave us a cup of water no problem . Great service . Most people wouldn t do that unless we were staying at the hotel .

C
4 years ago

Love this resort!!! Upscale rooms. Used to be a R...

Love this resort!!! Upscale rooms. Used to be a Ritz Carlton before Hilton took over. Pool is classy, relaxing, and saltwater. Pool Bartenders are great; friendly and accommodating. Live in Vegas & need a getaway??? Visit the Hilton Lake Las Vegas!!!

Ritz-Carlton Hotel Lake Las Vegas

Ritz-Carlton Hotel Lake Las Vegas

4.3