Sharnice Frazier Review of Ritz-Carlton Hotel Lake Las Ve...
Terrible stay and terrible service.y family and I ...
Terrible stay and terrible service.y family and I come every year from Cali to vegas for the fireworks. This year I had a little more money to spend so we decided to stay at the Hilton resort, big mistake. I booked this trip like 3 months ago and still my room wasn't ready I got there at 7am and I had already paid for early check in which they refused to give me so I had to wait 3 hours. Then they took away our free breakfast vouchers that came with my suite. The guy at the front desk just said no you have to pay for breakfast today theses are for Thursday. I'm not even going to be here Thursday with this treatment. I paid for a full day at the spa , whole nine yards. They cancelled that too. The room was nice minus the occasional bug we saw here and there. Pool was decent other than being dirty and crowded. My handicapped mother was with me and the whole time Hilton made it so difficult for her/us to get around and I feel like they were out to get us the whole time and discriminated against my disabled mother and gay sister. I will be contacting corporate. I do not recommend anybody stay here.
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