Chen Dabush

Review of Ritz-Carlton Hotel Lake Las Ve...

My friends stayed there. Great room and beautiful ...

My friends stayed there. Great room and beautiful place. Our complaint is about the service we recueved while we were there. A very big surprise for us to recieve such service from a Hilton hotel.
The clerk was extremely rude and wouldn't listen to anything we had to say. The price we agreed on wasn't the price they asked when we checked out, and when we asked to see a manager the guy answered very rudely and said "the manager will not see you, I'm charging your cards whether you like it or not". We were very surprised and warned him that if he will charge me without my consent it's the same as stealing.