Right Choice Insurance Broker Ltd Reviews

I was actually really happy I found a great deal on my insurance premium. I had my debit card ready and was going to pay online...HOWEVER when i googled this company...i read the reviews...Ive put my debit card swiftly back in my pocket. Thanks to all the people who left reviews.

SO RUDE! Guy on the phone basically called me a liar I am pregnant and therefore forgetful and he was so horrible and rude! DO NOT use this company they have no idea what customer service is. He literally spoke to me like I was an idiot kept cutting me off in the end I had to hang up on him. Booked with Admiral after who were so lovely and are a much better company!!!!!

Ami was great help With renewing my car insurance. She was great with the signal not being great and cutting off, she rang me back loads. Thank you

Worst experience ever had in car insurance, very bad customer service , looks cheap but will rip you, please don`t trust at all

The service provided to me by Harley was exceptional. She was very helpful and focused on details, she went every length to ensure I will get a perfect quote for my cover. Thanks to her I m peacefully covered with the best quote.

If I could give 0 stars I would. Nothing but trouble after retrieving a car quote and paying 400 pound upfront deposit. Was quoted just under 2000 for the year.... due to a change in job they then said they would have to find anouther insurance provider to cover me... one minute I'm told I'm insured the next I'm not. After a week I rang them to find out they have found me an insurance provider to cover me but it's now 4000 a year.... double than what I was quoted. I told them to cancel they said I would be charged 75 for the week if been driving fair enough... but then they said im charged and additional 85 pound for cancelling.... cancelling what I was in the 14 day cooling off period and havent signed a finance agreement... still waiting for my money back surprise surprise not paid me. Will be complaing to trading standars and financial ombudsman avoid avoid avoid like the plague!! Never known anything like it.

Treated nicely was very knowledgeable and hunted around for my best quote

Tendai is very nice. I am satisfactory with her service!

These people are nothing but thieves AVOID THIS SHAMBOLIC COMPANY.
AVOID

THIS

COMPANY

AT

ALL

Costs

Insurance fraud at its best

Absolutely terrible.

Got a quote online, I was happy with it. Paid my deposit and paid the 1st month direct debit, only to receive a letter saying they are cancelling my car insurance due to not returning documents. I didn't receive any information that they needed all this proof of who I am until I got the cancellation letter. The only document I was told to send back was the direct debit confirming the payment each month.

I tried to phone them, to only hang up after waiting an hour. Then I thought I'll email them about the subject and see if there was anything I can do and I'll send the proof they needed. But, I'm still waiting for an email back. Will I get my money back or will they try to scan me even more?

If you need car insurance, best to stick with the big boys. They tell you straight from the off go what you need and want you need to send in.

so regret going to them they took my money and didn't even take out a policy still waiting for them to give my money back authorised my card without consent or approval absolutely disgusting insurance broker.Please save yourself the agony stress and inconvenience.

Lee provided me with really good quotation for my car insurance. He was really nice, polite and professional. I would definitely recommend this company to everyone.

Very expensive compared to other insurance companies. When you call your awaiting ages to get through. The advisors can be quite rude. Hence why i cancelled my car insurance with them and then had to pay a huge fee for cancelling. Never again.

I felt the need to highlight a positive experience with Right Choice given the extent of poor reviews here.

I selected their quote from a price comparison site, and although Right Choice do subsequently phone to check details, in my view it seems to be fair and with good reason.

Price comparison sites, as in my case, don't always provide sufficient opportunity for users to provide full and accurate information. In my case, the precise model of classic car wasn't listed (so I chose the nearest similar model), and no provision was made to divulge the value of a previous claim.

Right Choice called me the following day and we were able to correct those details. Admittedly the quote went up by around 20%, but to be fair if they hadn't called and had just taken my submitted information as 100% correct, then I may well unknowingly have have not been insured.

The issue is here is not with the individual insurance brokers, or indeed with dishonest consumers, the issue is seemingly with the system, whereby information collected by the price comparison sites is at risk of not being collected 100% accurately.

I have to give praise to Clayton at Right Choice who was more than willing to openly and honestly discuss the negative reviews submitted, it was a refreshing approach and on that basis I was more than happy to proceed with the purchase, also in the knowledge that the policy was underwritten by a well established and reputable firm.

I wonder how many poor reviews out there are actually a result of inaccurate information being handled by price comparison sites, rather than brokers who are inherently "dodgy".

And equally I wonder how many people out there are driving with insurance policies that will be null and void in the event of a claim, that would be made valid with a simple phone call to ensure accuracy.

So that's my tuppence-worth. Not many people can be bothered to write positive reviews, clearly angry people are generally more vocal, but for now I can say that the Right Choice approach seems sensible and honest.

Worst company I have ever delt with constant issues with paper work on their end, they never answer the phone as soon as my year is up I will deffinatly be going elsewhere they are a joke of a company, phone staff are rude and not at all competent

Yes easy to deal with and professional. Thumbs up for me

Spent an hour on the phone to them just to be put on hold all the time

Difficult to deal with and expensive. The premium is significantly more than on Compare the market regretably I was doing it at the end of a long day and missed it. Having said that the reason we are going to cancel it is their requirement for uploading photos of licences and DVLA check codes. We ve never had to do this before and have clean licences but its too much of a hassle.

Luke was super patient with me during our conversation and really stuck his neck out to get the best deal he could with the time he was given. Long story short, I was on the road by the end of the 20 minute phone call (once I eventually got through!)
Thank you so much Luke! I look forward to speaking again!

Excellent service time and understanding as the phone line was not good at time your advisor ani was a angel who sorted quote for me once again thank you len evans

I had to ring FOUR times simply to get through to someone!

Then they tried to increase the price and were very rude when i decided not to go ahead!

At which point I said I wanted to cancel and get my deposit refunded!

STILL WAITING FOR THE REFUND!

This appears to be a scam as they take your money even when you have cancelled the policy before it starts. There is no cooling off period. The staff are aggressive and don't care about the customer. Avoid them at all costs

Rip off, unprofessional, took me 5 days of phone calls and unanswered emails to cancel my policy. Never again.

Took me 4 days to get insurance and could get it done online so i had to wait ages on the phone calls. Only told me 3 days later that i am not insured and i had to leave my car at work because i wasnt aware of my insurance was invalid untill i phone them. Not happy at all

Absolute con of a company, after getting quote online, I was forced to phone to finish. Whilst on the phone prices increased just as you agree to the cover. Change your car for something that should be much cheaper? Yeah that become more More

Conor was extremely helpful, I'd suggest you all ask for him

This company always show you one price it give you another price, how they do it , for example when you go to online web browser like compare.com this Broker give you less price after doing your insurance, next day that right choice company More

Scam company with very rude customer service. Avoid if possible

Was on hold for quite some time but Aaron's customer service was brilliant, worth the wait ha

Do not i say do not fell in their trap. 4th time calling,put me on hold for more then one hour and still can't get my refund or Atleast get my policy cancelled. I swear what a shame and waste of my whole day. And charge me 2 time for same policy. Transferring my call from here to there.

The person that I spoke to was helpful and efficient. She had a pleasant manner and seemed to listen to what I was saying. I was pleased with the outcome of the conversation.

Great service and very polite. Even stayed late to finalise my quote :)

Took my money. decided not to go ahead with the insurance. then took ages to refund me. STAY AWAY.

Pleased with the help I was given,Did all they could to help me get a cheaper quote given my circumstances,Only downside was the initial waiting for my call to be answered but once they did their service was excellent.

Dean was very pleasant to deal with & service was easy and quick.

I spoke to Tonis who was very good and explained everything clearly and answered any questions I had and repeated anything I misunderstood and I got a very good insurance deal at the end

Really friendly and helpful - nothing too much trouble and even got a small discount on final premium A++++

BE AWARE SCAM..

This looks like fraudulent company, very poor communication, all you going to do it wait on phone, there is no customer service exists with this company.

Ok so here goes - 3 weeks before my car insurance start date I thought I got a good deal with these people and so purchased the policy online. They immediately took the money out of my bank account (beware).



Now it has been 35 days and still no refund! No answers to phone calls nor response to emails. I will be instructing my bank to charge back the payment and will also make the relevant complaints to all the authorities- FCA, CMA etc.

Prospecive buyers beware of this very unprofessional cowboy outfit. I'm sure in instances where they take your money and you're covered and don't have to deal with them for 12 months everything will seem to be fine - but a mark of a decent company is how they behave when things don't go right.

Very helpful staff but it took me 4 times of phoning to actually get my policy activated. It seems like a technical problem with phone system rather than staff. Each time I went on hold the call dropped out and it involved going back through the whole switchboard to agent process and queuing again. Apart from that it seemed fine

Spoke to a lovely gentleman named Qudus. Very friendly and professional explained all options and details in exact.Thankyou Qudus! Would deffo recommend

Scam Artists do not insure with them even by mistake

Worst than worst insurance company to deal with. Customer care is at its worst. You will need very if not best of the best luck to get connected to advisers. They will never pick your call. I should have read the review before purchasing policy from these scammers. Avoid at all cost. If you have to pay few extra pounds please go ahead and spend it these company is ignorant and run away with you money which you thought is cheapest.

Thanks for her help she was so nice and profesional to me she asked all my questions and explained me everything I needed to know thanks a lot for you help and support

I've been on hold for 1h10 mins and still haven't gotten through. Bit barmy tbh. Just bought a motorbike I've already got insurance with them I just want to transfer it over and I'm still sat in the shop.

currently on the phone waiting to get through as I'm so happy im letting them know I wont be going with them. absolute robbers. untrained divvy staff. it's been 17 minutes waiting. all these 5 star ratings and reviews are a load of tosh. completely ripped me off. kids on phone are so untrained it's a joke. they must have walked in off the street and got given the job. I'm 31 and drive An Audi S3 2014. paid through my nose. and I keep seeing the same thing.... the price changes once you go ahead. I'll be reporting to the financial onbudsman or whatever you call it. robbing cowboys.oh and still on the phone 23 minutes now

They may show up to be the cheapest quote online but they soon find ways to bump the total right up and bluff you into thinking that your lucky to be accepted ! If you need insurance quick , go for it but make sure you shop about for a better deal in the first 14 days . Loads out there !

just moves 3 doors down my street and changed my address i now stay in gated car park only room for 2 cars i was informed i would need to pay 50 quid doc fee not on your Nelly im more secure parked but no discount and i spoke to manager im on minimum wage and just meet ends meat so a sympathetic manager waived 25 quid and i said thats what i expected as all other company's charge this but basically i cant move again till my policy ends as i aint paying 50 quid

Scammers Scammers Scammers
LIARS LIARS LIARS LIARS LIARS

Would certainly not recommend, cancelled my policy because they lost the copy of my licence, twice now they have cancelled a policy and asked me to re start a new one costing more than it should, also took money from my bank without any notification, customer service was terrible and could only offer apologies, not solutions

This is some type of legal scam here , they give the cheapest quote, take the money, and then tell you they will call back, but never does. So called them back, they went through the details again took 45 mins n then they came back with More

Dont waste your money on these lot there a scam there the brokers for zenith insurance another scam company who tricks people only way to get a pay out from them is to take them to court

Amazing furniture and art pieces .Definitely one offs

Having a hard time finding insurance for my husband this company took the time to find him a good price on insurance cant thank them enough

I had a really bad experience from rcib car insurance..they took extra 300 pound after taking policy...really bad

Callum we're very polite and friendly. Explained everything clearly. We're a pleasure having him deal with my claim. Thank you Callum

They managed to get my Son first motorbike policy down to a reasonable level with useful advice and not much fuss. However, both time I called they kept me in a queue for about 20 minutes before I got through, so can only give 4 stars.

Very helpfull and explained every thing about me policy.

Perry was great. Quickly found me a good deal. Was friendly and helpful in getting payment terms sorted and secured. Top marks

The adviser who served me was soo informative and explained alot of stuff regarding my insurance and she got me the best deal and was very helpful.

Great service. Professional, speedy and polite. Thanks Billy

Gutted I had to leave one star for this company in order to leave a review avoid at all costs it looks like they don t have any insurance company they re just taking people s money and cancelling the policy they supposedly have a couple of days later once they ve secured your money they are a rip-off then trying to get hold of them for an explanation costs an absolute fortune and nobody to speak to Swinton is the insurance company to use

Very polite very helpful and professional explained everything in detail and a pleasure to talk too thanks josh.

Wouldn't insure my toothbrush from here been on hold for an hour an ten minutes ringing for them to cut me off twice also took deposit off me which is taking over a week an half to go back into my account

Awful! They lure you into a cheap price but when they ask you questions that you have already answered on the price comparison site (so they know all this already hence why you have got the quote from them) they leave you on hold for 20 minutes and say oh we will have to add another 1000 onto that quote for the most stupidest reason. To top it off they take a deposit straight from your bank before you have even answered these questions. Complete con. AVOID. AVOID. AVOID.

Unprofessional and they are thieves !!!!!!!!!!!!!!!!

they stolen money from my bank account. I accepted one transaction like 150 quit but they take 600 why? its not legal in this country! I canceled a insurance after 4 days and they charge me 370 quit for that.

Customer service is a .... ohhhhhhhh you have to wait 2-3 hours to get help from good department of course if you conect with someone ....

POLISH VERSION
Stealing money from the account does not ask about it, unprofessional service probably located in one room of the recipient because when connecting with one person you can hear how they send about you to the other one not to answer because you are angry. they speak on the phone when terminating the contract and the total cost of terminating the policy is 70 pounds and then they send you pennies to unpin.

I advise against thieves and unprofessional service for which you must wait forever

I m so happy with billy cuz him help me as the price to come down after him renew the insurance
Thank you

Waste of time and money. It s a shame I am insured with this company from last 7 years.
I have renewed my policy and agent Alex confirmed that it was renewed but I never received renewal documents and certificate. When I called to customer care team they can t find me in the system and having discussion with renewal team they can only see quotation. It was not process for the renewal but renewal money was deducted from my account and I also received a txt message saying thanks for renewal etc.
I am stuck at home and can t drive until I have insurance certificate.
Please extra careful when you renew or take new policy with RCIB. It s totally waste of time and money. Worst experience.

Absolutely amazing Agent Alex .
He s very experienced very easy to talk to and handled my call professionally even though my premium was higher than I purchased but Alex did explain all the reasons as to why I had to pay a little extra and through Alex I found out that my car was involved in an accident by the previous owner, I highly recommend this company and thanks to Alex .

Appalling customer service and also rob you of money

WROST COMPLANY EVER I HAD A RUDE LADY ON THE PHONE THINKING SHE KNOWS EVERYTHING... I HAVE PAID MY MONTHLY PAYMENT AND THEY STILL CANCELLED MY INSURANCE.... AVOID THIS BROKER IF YOU DIRECT DEBIT FAILS THEY QUICK TO SEND YOU A LETTER SAYING THAT THEY WILL CANCEL YOUR POLICY EVEN THOUGH A SECOND ATTEMPT HASNT BEEN MADE.... DONT USE THID BROKER THEY WILL RIP YOU OFF

Shocking company. AVOID!! Online quote on Sunday and a note saying payment would not be taken until a team member contacted me. By this time cheaper policy found and they were advised of this over the phone when they finally called (of which the guys attitude stunk!) but low and behold they took my money anyway!! Been on the phone on hold for 6 hours in total today to get my money back with no success and the complaints line just transfer your call to people who hang up on you when you are asking for your money back!

My experience was quick and easy. Pleasant to deal with. They got me a fantasic deal. Very happy!!!!

They r absolutely rubbish. Please be aware and stay away from this company. There customers service rubbish. Please stay away from this company.

Thank you very much. Liam was the best guy I've ever talked on phone in the UK.
even though I didn't speak English well he helped me to find the best insurance for me.

Don t deal with this robbers! If you get a cheap insurance on the website, they will do everything possible to increase the price. Even if you want to cancel the policy in 14 days they still charge you. Ridiculous!

Thanks to Connor and the team making my experience smooth and simple. Good value and Good service.

Many Thanks

Cant fault them. Got me a better deal then what was advertised. The gentleman i spoke to Qudus was poliet and knowledgeable of insurance. Been with them for 4ish years now and never had a bad phone call

I make mistake when i insure with them i though they are insurance companie not a broker. They unprofessional
1 Not the write prices
2 rude and not helpful at al
3 if you no claims bonus tgey try not accept it if you accident not ur mistake and you never claimed it they try take money form you by send text messages and emails threatening you by cancelling ur insurance if you do t pay more

5 bits of documentation they need??? Full copy of the v5 booklet within 2 weeks. sorry who has that when u first buy a car? U have a green slip and that's it, and can take up to 6 weeks to recieve the v5. Then they want both sides of your driving licence with correct address on, after explaining I've just moved they didn't care and said they need it within the 14 days, so I said OK well I will need to cancel the policy, this was 24 hours into the policy by the way and they say OK well we can only refund you 70 pounds of the 150 that you paid because of admin fees and other charges incurred, what an absolute scam, AVOID!!!!!!