Right Choice Insurance Broker Ltd Reviews

Service was very professional and quick. I will be looking to use them again.

Charlie helped me the best he could a was a great quote cheers

Disgusting staff, appalling service. They are fraudsters, they took my deposit. But after 14 days, on the 15th day there cancel my insurance knowing that I have passed my 14 day cancellation period. Took payment for a month I wasn't insured and cancellation fees. Called them today and I was passed around to 7 different departments. Staff called Alex is rude, unprofessional and poorly trained.

Update: They have refunded me back, but kept a small amount for the days I was insured. Anthony was very professional and dealt with angry customer well with calm manner.

Once you get through the agents service was great, however getting through on the phone took an eternity.

Danni was amazing helping me sort out my car insurance renewal. She was clear, helpful and very reassuring.

Very happy with the customer service I received from Connor

Very friendly but professional, honest, good advice given and actions were done quickly. It was clear that my best interests as a customer were considered. Thank you.

She was Brilliant, she was clear, she spoke so I understand every word she said, so helpful. We need more assistance like her. Job well done. Plus another 5 star's xx

Worst insurance provider ever. They only thing they care is ur money, they will charge you a fortune for any changes to policy made. Very rude staff.... Thanx for robbing me rcib.....

Helpful operative , polite, efficient, knowledgeable , & able to seek advice if necessary, comparable quote

Extremely courteous and efficient adviser, Vrisha. Helped me to obtain the best price

READ before purchasing from RCIB:

They falsely sell cheap insurance on moneysupermarket, comparethemarket etc and willingly take a first months payment in advance. THIS is where the diarrhea nightmare begins.

Despite filling in all your details and paying first months premium you still gotta wait and call them to get your policy 'activated' as they say.

When you do call them they go through your details all over again as if starting a new quote (which they do), so after being put on hold for a good 40 minutes while Charlie from sales kicks back and drinks his sad cup of coffee you're told that either your job title had to be changed to be accepted or certain occupations won't be touched by their underwriter.

You're also told that you can only be accepted by an obscure underwriter with a premium much more expensive that what you already paid for. Borderline fraud much?

Getting the money back is another story, they'll tell you they're going to release the funds and to contact your bank to have the funds reinstated quicker, but surely you know the bank has no control at this point since the funds have left their side completely.

You then have to call them a good hundred times through the switchboard number and then explain your BS again only to be told they will fax your bank to release the funds, who sends a fax in 2018? Much less to a bank?

Terrible work guys, seriously. Anybody who works here should be ashamed of yourselves, you're a disgrace to your family.

Absoloutley terrible company . Yeah you get a cheap quote but that also buys you alot of hassle . Paid for my bike insurance .... they wanted document proof ... sent that over via email and on customer portal to receive numerous emails saying I needed to verify this that and other for me to send them "again" to no reply no nothing ... them I receive a email saying my insurance is cancelled and I have to contact the illusive customer care ... AVOID AT ALL COSTS

AVOID waste of time going through comparison cos you still have to go through whole thing over phone only to be asked for more money. Took half an hour to get them to answer phone and then they put phone down half way through conversation. Terrible terrible people, worst customer service ever. Will NEVER use again

Jordan did ok he talked me through the procedure required to get insurance cover seems obvious i know but other company's i've dealt with haven't always been that clear

Very poor experience, usually if there are any problems with the policy the insurer will ask before they put the policy into action. However in order to scam some money out of their customer RCIB put the policy into action and then stated More

BEFORE YOU EVEN READ THIS REVIEW, STAY AWAY FROM THIS INSURANCE COMPANY. AND I REPEAT, STAY AWAY!!!

I found the quote on a comparison website for my Motorbike insurance and chose it because the first company didn't give the option for a pillion. Which, I specifically need on my policy as I carry a pillion 99% of the time. I also rang them, like I do when I quote for any insurance whether it be House, Car or Motorbike.







I truly believe that this company is out to fraud as many people as possible and by the looks of these reviews I have just read through, they are doing exactly that. Unfortunately, I didn't read any reviews prior to getting a quote, and that is my one piece of advice I give to anyone looking to go to this company for whatever insurance they need.

I REPEAT, STAY AWAY FROM THIS COMPANY AT ALL COSTS. SOMETHING NEEDS TO BE DONE ABOUT THIS, FOR EXAMPLE A PLATFORM LIKE WATCHDOG ETC NEEDS TO KNOW. THEY CANNOT KEEP GETTING AWAY WITH THIS.

I'm pleased other people have had the rude tetchy phone calls, I was threatened 3 times with cancellation of my policy, after I had sent my documents 5 times and one with a conformation email saying that they had received them and then I had a rude woman phone me demanding I sent them then and there over email, I sent a picture of the confirmation email and didn't get an apology or anything when it was their wrong doing and not mine if your office is a shambles and your computer systems can't handle it, don't blame me, and it actually caused me a lot of distress

Please stay away from this company they are scam, I payed my deposit before checking their reviews and I had to pay big time for that mistake.

Bad experience
Bad customer service!!
Paid for 2 months ago ,I sent all documents and still waiting for my policy!!
NOT RECOMMENDED!!!

Good value for money. Prompt and clear service. Excellent all round.

Quoted a low price payed for it online. Rung to enforce the Insurance policy they changed the price in the call because they couldn't find me at my address!! was then stuck because I cancelled my last insurance, The new quote was more than last years, The deposit everything was more than the second best quote In front my own eyes, but I was stuck because I already payed via there site, being Saturday I wouldn't get the money back until Monday I've got my MOT booked for Sunday So didn't do me any favours at all, And the time on the phone when the call ended was 1Hr 21mins... AXA and quote me happy didn't have all this messing around just pay and go.

Thanks Kirsty good service helpful and patient while finding information speed of processing thank you

It was my first time using right choice,just wished I had heard of them b4, the lady I spoke to was called Amy she was so helpful and explained everything to me in fine detail and was a privilege to speak to amy and use right choice,

Great service, went the extra mile to find out all of my options that were applicable for me and even offered great advise on other insurers stating the pros and cons.

Very helpful, very personal service. Michael treated me as though I'm his only customer. A big thank you.

Hello this is regarding speaking too Kirsty for my new car insurance today 30-12-2019... she was very professional made the whole phone call really easy to understand and we had a little giggle in between... 5 star service and thank you so much for taking me on.... happy new year and god bless ..... Louisa Coleby aka lulu xxx

Biggest scammers on the earth, i bought the car insurance policy from them through go compare and after 1 hour they send me email that they increase my premium and when i talk to them after whole day try calling them again and again they More

Very efficient and welcoming! Couldn't of chose a better company to insure with l, thanks for all your help!

avoid this tricky company they are not genuine insurance company and very bad customer support and i had very bad experience dealing with them. I would not recommend this company for insurance

Awful company. I expected my car to be insured with them but 11 days later they tell in a text I wasnt even insured until I'd talked to them so beware of that!!!!!!
Not only did they take 40 minutes to answer but they seem to intragate you. Wanting to know about my other cars I wasnt getting insured with them. All they needed to know was I insured other car. Then more personal questions that I've never been asked before. Then the chopping and changing between cars. My first and last time using them that's for sure I felt worn out by the time time I'd finished. Over a hour on the phone plus the 40 minute wait.

FRAUD ALERT ! This firm takes the money from your bank without providing a valid insurance policy. DO NOT USE - YOU MAY NOT ACTUALLY BE INSURED

I loved my experience when I was served by Quam! Would love to deal with him again!! Highly recommended!

Arnold on the renewal team who dealt with call was very friendly, helpful and courteous. My telephone call was answered very quickly, all questions answered, and when I needed to wait for a quote to be formulated he offered to phone me back which was very considerate. I didn't have to wait too long for my return phone call which gave me time to price other quotes. I was pleased that I could stay with my current provider as their quote was the best and I've been very pleased with my service and rate over the past year.

Give false and misleading quotes at first then they raise the price.

Absolutely horrible experience, they took money and said that they will call us back. They also mentioned, if they couldn't confirm the details we will not be insured. GUESS HOW EASY IS TO GET IN TOUCH WITH THEM? Called them every day of the week only to stay on the line for 45 mins and then get disconnected. Finally when I did speak to them they give us a much higher price than the one we initially were given. I think they should be banned from giving quotes on the comparisons websites. Please do yourself s a favoure and don't waste your time with RCIB. Absolutely waste of my two weeks time. I hope there was a ZERO stars option, I would have selected it.

I don't normally write reviews but I've come away soo upset that I've got to get it out and hopefully warn others....... This insurance company is really poor on customer service, they clearly only hire people that fit into that 'jack the lads' (and lady's) culture which would be perfectly fine if they treated there customers with some common courtesy. I spoke to a lady named Rachel Sandell from the adjustment and cancellation department and she was rude and condescending and her whole approach actually made me feel quite tearful. It was almost borderline abuse! I was trying to explain an alteration that I needed on my policy and she was jumping down my throat with questions as if I was withholding information from her. I was treated like some sort of criminal being investigated and that is just not right!

I've been with this insurance company for two years and as soon as my policy ends at the end of the year i will be looking elsewhere. They brand themselves as this cheap and cheerful company however there are all these hidden costs which are never made clear at the time of purchase or renewal. Management really need to put their staff through some customer service training as this really is unacceptable.

Good service Robbie was very helpful in getting my son's first bike insurance cheers

Staff sound like they cant be bothered and just pass you over to someone else who then does the same and on more then one occasion they cut me off...my car was broken into and had to be towed away it then took them 2 weeks to deliver a courtesy car 2 days before mine was then ready

Absolute disgrace of a company. Just held a conversation with one of the management Paul Saunders after speaking to an advisor about a payment which was taken without authorisation. He was beyond rude to the point of being obnoxious about the fact that he could put the payment back but wouldn't. This is basically unnaceptable as they way we were spoken to on the phone was atrocious. What an utter prick

the worst insurance company with which I have dealt !!!

Worst experience ever!!!! can never get through on the phone ! my renewal is due in 15 days i've been trying everyday since before christmas waiting on the phone for 40 minutes at a time for then having the phone hung up on me.
I would not recommend this company their response to letting you know your insurance is due for renewal is a poxy text message for you to call them !! Ha ! you can never get hold of them.
switch board are so rude too when you try and explain whats going on !! I've sent emails,requested call backs not forgetting my huge phone bill !!! cannot believe how people are being treated its disgusting !!!
I've contacted trading standards as this is not all right !!!

I've actually had good cover with RCIB, but make sure you take a day off when trying to call them, because they NEVER pick up but if they do, you get put on hold for anywhere between 10-30 minutes... Unacceptable

They just took the money and cancelled insurance after 1 month

Our company got vehicles stuck between Europe without possibility to get back to UK

Looks Bit Scammy
They took money twice time and cancelled insurance

Jordan was very courteous and helped to clarify all our questions with ease. This made our first experience with RCIB quite satisfactory and pleasing.

These scammers have just cancelled my policy even after going through the validation process on the phone! They charged more money and said eveything is fine but now sent me an email saying my policy is cancelled. AVOID at all cost! Complain to the FCA, Ombudsman and the watchdog.

BEEN TRYING TO CONTACT THEM FOR LAST 5 DAYS HAVENT HAD ANY LUCK GETTING THROUGH TO THEM. WILL BE CANCELLING AS SOON AS MAKE CONTACT

Roxy was first class in helping me renew my cover. She explained all the steps that she was going to need to do and was bang on with her estimated waiting times. It didn t even phase her when I told her I worked for the FCA. Very pleasant More

Very professional and also helpful advisor ! I was thinking that kind of persons are disappearing, but I make mistake.
Thanks mate !

Spent a lot of the time on the phone but worth it in the end, Kirsty helped me get a cheaper quote and all ran smoothly! Worth it in the end after being spooked by varied reviews. In the end it was the cheapest and was all sorted with no issues, the cheapest isn t always the easiest, depends if you have time or money on your hands.
Would recommend and use again.

This Insurer is the worst. I can not add any driver. and in the 2 week if you wanna change the policy you need to pay a lot. I strongly NOT recommend this Insurer

I read some bad reviews about this company so i was slitely woried about taking out a policy with them but ive dealt with them a considerable amount over the last 12 months and they have alwase been very helpfull top class customer service from my eperience with them

Was insured last year with rcib and was delighted with my quote and the staff I spoke to on phone could not have been any nicer very friendly and efficient. would highly recommend. Top work

I called to get a quote and was served by OYINLOLA who was extreamly helpful throughout, i was overly satisfied with the service. Thank you

Pretty good service. I found them very helpful and understanding

Ozcan. Great customer service! Had a small issue had to wait for a while to get through but my issue was resolved instantly.

I spoke with a lady called Ani and she was very helpful and polite

Cold calling "you've been in an accident" type calls. It's disruptive and annoying, and I won't ever use this company because of it.

Right choice, yeah right!!



Thanks alot.

Terrible experience with these, avoid at all costs. Take a deposit off you then send you a text message saying they need validation with a contact number, spent hours trying to get hold of them with no answer, emailed them with no reply. More

The price was excellent but the process to get the policy activated was around 30 minutes long with information being repeated two or three times including a verbal verification of all the data I put in online. The lady I dealt with was lovely but it was just too long.

Avoid this insurance company. They draw you in with the cheapest prices on price comparison websites then days later they move all the goalposts and increase your premium leaving you unable to back out without a big admin fee. Note: If you opt to pay monthly they use a 3rd party finance company.



They use Google maps to check out your home address and then argue the toss about your property's features. Apparently they think the large securely gated driveway at my own home where we have several other vehicles is classed as a public car park. Yes, really!. They increased my premium as they said it was public and then argued they wanted photographs from me to prove otherwise. Absolutely unbelievable.

Yes, Right Choice seem cheap and attractive to start with but once they've got you caught in their web they will nit pick away and try to find anything to get you to pay more.

I had to chase and chase and chase to get the insurance certificate and after 4months I was still waiting for the payment schedule from their '3rd party finance company'. Luckily I've never had to go through their claims process, which if their sign up process is anything to go by will be an absolute nightmare.



My advice is don't go with the cheapest quote from an unknown company/underwriter and completely avoid price comparison websites. Once they've finished interrogating you you will only end up spending more or less the same as going with a proper reputable insurance company anyway - so just do that to start with.

This is an insurance company for people who don't know about insurance.

Not the Right Choice for me. Avoid.

Steven phoned to assist in validating my insurance quote. I found him to be friendly informative and professional in his approach. Steven is an asset to your organisation and, based on my experience so far I would not hesitate to recommend your company for its attention to detail and competitive pricing. Best wishes Anthony M, Cheshire.

Ani did everything she could to sort my policy out. Great service and price. Thank you

Took full amount from my bank and havent answered the phone in last 3 days even after once being on hold for 3 hours.

Hamza was an excellent customer service rep he helped me to the best of his ability. Great service

Very competitive prices and excellent service-S.Afzul

Been on phone trying to get through for now 40 minutes what a absolutely joke of a company definitely take your custom else where !!

1hr20 minutes before I spoke to the person I'd actually tried to contact, sent documentation but not reply confirming despite me asking. Documentation required they send to customers got send to a completely different email, only use them as they quote was well priced. Not great guys!

Update, trying to ring on the 10/02/2019 and as shown below 46 minutes without my call being taken. Yet despite this the auto message tells me my call is important to them, what a shambles of a company!

From the first call to the last, I was treated with respect, Jayden was polite and very informative.
I will be a repeat customer for years to come as a result. Highly recommended.

The adviser was very helpful and got me a great deal. He was understanding about my busy schedule and rung me back at a time suitable for me which i find very helpful.

Look no further read all the reviews and my personal experience with this cowboy insurance broker.

Please do not trust your money or waste your time with this company. I was on the phone to them in total for 12 hours. On a number of occasions i would be on hold for 90 mins until someone would pick up. Even after this long awaited wait, there was no apology and the phone would be put down. All of there staff are rude and totally unprofessional.


I then got in touch with the MIB who have the details for every claim and insurance company, who told me their was no such claim i was part off. I then called RIC back which took another hour, went through my whole quote again and made them aware of what the MIB had informed me with a possibility of sending them a confirmation that the MIB had provided me with confirming there is no such thing on the database. One of the managers at RIC had then provided me with the number plate of the car i was apparently driving. I then dug deep only to find out i was a witness of an accident involving this number plate.

These people are liars and will find anything to double up your quote. I wouldn t be surprised if they were to cancel your policy after paying the full annual premium. I will be raising a complaint with the company regarding my experience and all the time lost. I will also inform Go Compare and the Motor insurance Bureau (MIB) and build a case on them to take forward to the Financial Ombusment service and the FCA.

Please please be very careful with this company and do share your experience. With this we can help the public not be scammed with insurance premiums.

Right choice insurance....LOL.... More like wrong choice insurance. Please be aware

On Feb 5, 2016 you gave us this review:
5.0 /5
I have just took a car insurance policy out and speaking with a real person made everything very easy to sort out, it was quick and the person dealing with me was excellent. thank you

totally useless people ,2nd year running with insurance which i wish i had not taken up ,they never reply to emails and they constantly demand paperwork including logbook which no other company as asked for in 38 years and i run 5 vehicles every year

Lying Sccamers ! What they said over phone before the contract was very different to what they said after

I spoke with a nice chap named Massimo at Right Choice Insurance today and I must admit he was very professional, knew what he was doing and got me a very good price on my car insurance. I am very happy with his services and will use Right Choice again in the future. Thank you Massimo. Kind Regards, very happy customer.

Really friendly very professional over all greet person Amanda explained every ting to me and got me the best deal so happy thanks Amanda highly recommend

My 1st time, using a specialist broker for over-50s car insurance and I was impressed by the time and detail that went into producing my policy.