Right Choice Insurance Broker Ltd Reviews

What a waste of time, 50 minutes I spent on the phone ON HOLD after answering maybe 35 questions.



Right choice - sort yourself out!!!

Customer service agent Alex was professional and customer focused..
Very helpful and informative!

Talk to you in a rude hasty way to make you nervous.
Whilst buying a policy they seem to have people trained to talk to you calmly but any changes or cancellation the staff are rude and hasty and try to be intimidating. Completely avoid the company Scam artist! Ask you every single details where you work work address surprised they don t ask where u drive to and what you do in your car.. which they might as-well ask AVOID

Shocking - endless misinformation, bad practice, couldn't care less attitude once they have taken your money. Don't go near them.

Stay well away from these scammers. Do not trust them they will take money off you for nothing and never give it you back. When you call them they make you wait 1hour and put the phone down every time. Fraud squad and police have been notified and my bank. Stay away from these tossers. Do not get any products from them. A word of warning for you all!!!!!!

NEVER NEVER NEVER use this company. They are the worst company I have ever dealt with. My husband and I have had our car and commercial vehicle insurance with this company for a couple of years. EVERY single time we have renewed in the past they have lost documents, ask for a ridiculous amount of paperwork and even added accidents that we haven't even had! Then accuse us of not giving the correct information. That is actually just a small taster of the problems with this company, the list is too long. Staff are also rude and untrained in customer service.
We vowed that we would not renew with them this year but after receiving a very expensive quote from another company we decided to at least get a renewal quote from them, or at least try.
Firstly, they seem to have my mobile number on my husbands insurance, which he had asked last year to be taken off, not done! I have been receiving up to 9 calls every day from them. I emailed them three times to ask them to change the number also to return our renewal quote by email... Nothing, still receiving 9 calls per day.
Finally my husband tried to call at 6pm this evening for a quote. After two hours of listen to ringing then getting cut off, speaking to someone in the wrong department he finally asked to be put through to complaints where he told them to politely stick their renewal!
I would rather pay double their quote than insure with them again.
Don't ever use them, they are shocking. I would not even choose to give them one star but I had to!!

The worst insurance company ever, after insurance payment keep threatening to cancel my policy. They re asking for stupid info so far driving license, driving license point check, bank statement and credit card statement.pay slip, passport, all 4 pages of log book refusing to accept genuine ncb from a major insurance company. Please pay more for any other insurance ber in mind their excuse every week is random check The unprofessional people on the phone will harass you and threaten to cancel your policy. Right choice insurance will make your life hell.

Added gadget cover after it was declined, did not explain there was a 20% charge for paying by DD

Arif did a great job supporting me when I finally managed to get through. However the company as a whole leaves a lot to be desired... The email that they send to you requesting you to contact them - the contact email address just bounces. They send a text message to which you can't reply. THEN you try to phone them... I waited for 30 minutes on EIGHT occasions before I gave up.... (all the time listening to a message telling me how my call is important to them - haha) hot tip - try and get hold of the switch board at least you can find a human then to talk with - it is your only chance! NOT A GOOD EXPERIENCE....

The man that was dealing with my insurance massimo I think he said his name was a credit to your company I was impressed by his manner and politeness

Absolutely disgusted.... over 2 hours of being on hold transferred to 3 different departments and hung up on 4 times
I have called and called and they requested documents then I call a number to verify and spoke to like this
Bruv need to confirm details , thanks bruv

I have done all they asked and then I am on hold again 19 mins and they hang up and I find I have a voice mail saying tried to call

This is a joke and then they say my policy cancelled immediate effect after taking my money not speaking to me and leaving me with no car to get my children

I have complained since called numerous times and been promised a call back and nothing

I will be I'm touch with my solicitor and the ombusman

This is the worst insurance company.....i have my claim in for more than two months and everytime I called for update it's lies after lies....the latest I was told today is that it can take up to 6 months before I get my pay out
....funnily when I was paying my insurance monthly I was NEVER late and also you are not advised at anytime of the underwriters policy......WILL NEVER ADVISE ANYONE TO YSE THIS COMPANY

Cant get better than Amanda yano, customer service skills on point, deserves a raise if you ask me

Billy was amazing at helping with everything! He was extremely polite and dealt with me very professionally. He helped find me a new insurer and was more than willing to help me get the best policy. He reassured me throughout the process and was just really friendly. 10/10.

The lady I was dealing with was haley she was really professional and really friendly and helpful she had her hands full with me and my situation she was fantastic think this girl needs a raise... Many thanks again

Very difficult and time consuming to speak to them on the phone. Cannot recommend Right Choice Insurance Brokers at all and will not use again. My advice, avoid!

Personally my experience was friendly, personal and efficient.
Done exactly what was needed without any hassle at all.
Would highly recommend using these guys.

Very good coustmer service and polit staffs am very happy that i got my car cover from you. Thank you for all the help.

AVOID AVOID AVOID - WILL COST YOU MORE MONEY IN THE LONG RUN - DO NOT GO WITH THIS COMPANY - THEY ARE SCAMMERS AND WILL BOLT ON MORE FEES AFTER YOU HAVE TAKEN OUT YOUR POLICY - STAY CLEAR

Quick and efficient service, I had to insure an empty property and right choice found a policy for me. Would highly recommend.

Billy spent a good time ensuring that the cover was right for my needs and that I understood all aspects of the policy before any transaction took place.

Horrific company. Was quoted an initial amount and then went through an intense phone call re explaining all my details, sending loads of documents in and was then told that they weren't happy with my mileage even though my circumstances More

Like all the other comments here which are not from staff joke of a company will tell you one thing online and then it goes up because of this wasn't true online and that wasn't true online. So basically calling you a liar about your information. Go compare need to take them off asap liars should not be allowed to operate. Do not waste your time or money. Trying to get in contact after you've got you policy might aswell talk to a brick wall you get Someone on the phone then it's let me place you on hold for 30 minutes and all you get is we are busy

avoid at all cost they provide cheap quote then cancel your policy and take your deposit .

Good reason to move to one you can actually speak to.
We website not broad enough to fill in correctly. They waited till after 14 dsy cool off prriod to contact.
Never use again.

Worse insurance company ever! Do NOT NOT got to these they are rubbish

ABSOLUTE SCAM!!!!!!

One person on the phone tells you a complete different thing from the next! The staff don't even know the rules of their own company! Constantly on hold on the phone wasting both my money and time! The most unorganised business I have ever came across in my life! It may seem like a cheap option but it is not worth the hassle they put you through!
Horrible cheeky people on the phone, not very understanding of my conditons! They signed me up for their policy and then changed their mind about what they could offer me! COMPLETE SCAM! AVOID AVOID

Wasnt until I had an accident that wasnt even my fault that I realised the customer service is awful and unless you call them every day nothing will progress! I wouldn't insure with them again. Disappointed

Very happy with assistance,very understanding with my circumstances
Thank you

AVOID! Utterly appaling service. They cancelled my policy after 3 weeks because i had not sent them the V5. Despite my informing them that it being a new purchase and was still waiting for it from DVLA. Which clearly states that it can take 4 weeks.
They are getting reported to the financial ombudsman.

Avoid this insurance. Frauds . Just cheating people with their tricky terms and you will loose lots of money. Small company and very few employees. -100 customers service

STAY AWAY!!! This company is a mickey mouse operation! Spend God knows how long on the phone being passed around from one department to another. Also I've rang up twice to pay early on the phone and they said the payment went through which it didn't. They struggle to find what payments you've actually made and put it down to their system. They told me I was behind a month so they charged me twice. Wasn't until I rang them up stating I had my bank transactions in front of me that they offered a refund. Doubt I would have ever seen that money again if I hadn't have called. Looking forward to next month when my policy ends but I've read they're a nightmare to get your no claims certificate off of, so I have that to look forward to. STAY AWAY!!!!

Absolutely atrocious company. They never answer phones or emails, and I mean never. They put the price up mid year illegally and had to get ombudsman involved to resolve. Do not use them

Really bad customer service, they never pick there phone even if you get a quote online, I ve been spending three hours of my time to by a policy which I haven t done this before.

Worst company to deal with.
Avoid at any cost.

Ani was very helpful after a very stressful week trying to renew my policy and spending hours on phone each night just trying to get through

Poor service and staff not aware of their own policies. Found a better deal else where

Very straightforward, easy & quick, was actually cheaper

I found the customer service from this company to be professional understanding and a nice experience. They listened to my situation and came back with excellent help. I really appreciate the help provided.

Spoke to a gentleman called Charles , he was very efficient . He called back promptly . And he was very professional.
God I got my car insurance all sorted out . Thanks a lot !!

Got car insurance thru them then when tryed to cancel insurance as car broke and not worth fixing , took 2 months of being passed from pillar to post and told i would be called back then they take money of my card unauthorised to pay for the 2 months insurance from when i cancelled. Going thru bank to get my money back . Fraud . STAY CLEAR .

Great service by Mitchell, very patient and helpful with my renewal quote

Highly recommend

Had a call back first thing in the morning after paying online the night before. Very quick and simple. Very polite gentleman on the phone. General great service!

very bad customer service, I have been on the phone for more than 3 hours to try to terminate my application

The worst experience you can imagine. Well, once you've imagined that, imagine it again to the scale of 10. If you've been offered a cheap insurance quote via Go Compare, it's a fishing scam, avoid like the plague. You have been warned. Go Compare advised, getting a group of people from their Facebook page to do a group complaint to the insurance ombudsman.

They have a very good costumer assistant, understanding, politeness etc.

Had to jump through a few hoops but Alex got it all sorted for me, I am concerned that from reading the reviews everybody seems to end up paying more than the initial quote, I also had the same.

Cant see me ever using this company again for that main reason.

Worst ever Insurance broker in 20+ years , The quote is different when you speak to them ,they don t answer the phones when you eventually get through they bully and threaten I will never use them again If I could leave this without a star I would

Always great prices, friendly and helpful staff on the end of the phone. 2 years running and never had a problem!!

Avoid this company if you don't want any problems!!!
I decided to purchase the policy online. I was charged money for this policy and that's when the first surprise came around. I got an e-mail that even though they took my money, the policy wasn't valid until someone called me. The e-mail clearly stated "we will be contacting you shortly" and that they are working on Sundays. To save some time, I decided to call them. The number they gave on e-mail was wrong, it couldn't call at all. Found number on their website on my own and spent 3 hours on hold... No answer at all. I couldn't use my motorbike, because my policy wasn't valid even though I already paid?! They have called me... After 3 days. I cancelled it straight away (more like not accepting this policy, because how can you cancel a policy that is not valid?), as they presented themselves as untrusworthy company! At the end, I did not hear any apology from them at all.

terrible phone communications . Long holding on periods. Repeated attempts to speak to someone . Told to phone again on one occasion after waiting to get through for ages. Gave up after one hour on phone on one occasion. refused to call me back with information .Would not send fresh quote by email. Atrocious experience overall!

Spoke to Conor today about a car insurance policy, very helpful, very polite, knew exactly what he was talking about, got me a good price too. Great service. We've used rcib for a few years now and they always try to get good deals.

Tried to set up insurance online. Had a message saying they would phone me to confirm and start the insurance which they never did. After phoning them several times and just being put on hold I ended up paying for a taxi to get to work as I was not insured. Please beware.

THIEVES!!! THE WORST EVER! 1.You can.t contact them,you have to call them thousands times...NO ANSWER!!!2.THEY TAKE THE MONEY FIRST FROM YOUR ACCOUNT BANK AND THEN AFTER 2 DAYS OR MAYBE 3 THEY CONTACT YOU,WITH A NEW OFFER NOT THAT ONE FROM THE QUOTES AND NOT LIKE HOW THEY SAYING AT EMAIL (we dont charge first just after when i take it contact and discuss with them...)LAYERS AND THIEVES!!! ...I HAVE TO WAIT 10 DAYS TO GET MY REFUND... ...

These lot are scummy avoid like the plague they question you like they are a bunch of detectives and ask you all sorts of random gibberish, pay more money and insure yourselves with AXA, More Than, Aviva you will get the quote from these scummy lot and then they will bump it up for no reason, also the staff are very rude and unhelpful. Mark my words these lot will be on watchdog soon.

Ignored me after 4 emaiks and 3, 1hr phone calls one of them had me on hold for 2hrs. I have paid my initial payment, no confirmation, no policy documentation , nothing just a set up direct debit to take my money each month. Complete SCAM!! I had to set up another car insurance with another company and pay again so i can drive the car!!!

Please DO NOT insure with these thieves!!

I AM TAKING MATTERS FURTHER!!!!

its the worse time spent on the phone 8am till 17:40pm just trying to get my Second car Insure the under write team needs to do a better job. thanks to Kelsey she is the only reason why am even looking at the review if it was only her I spoke to today the review would be a 5 star other than that its a -10 alround

If I could put no stars I would. Awful company if it was the only insurance brokers on the planet I would rather drive with no insurance. Every single person I ve spoke to there are rude and all they do is interrupt what your saying because they think there clever haha a girl called gorgina works there and wow she s a cheeky **** don t use this company take your money else where they will not help you buch of liars

The worst insurance broker ,
cancelled my policy without any explanation after took my deposit , they are fake . please please be careful , I lost nearly 400 pound .

Took a while to get through but when I did, I was greeted with such a great service! Antonia was really helpful, friendly and thorough. I made the right choice

After missing a renewal reminder I had to contact RCIB although not happy with company, staff member Ani was brilliant and helped to rectify the situation to a satisfactory conclusion

**ALERT**


They charge over the odds for any change to the policy and cancellations!

Dont waste your money or time! Lesson learnt for me always check reviews as many other people feel the same

Would give them a 0 if I could! Con/scammers! Do not use in any way shape or form!

Very good service and happy with the price even tho went up over 2 days

Car insurance policy
Really great customer service. My advisor Adedotun was very helpful in ensuring I recieved everything I needed in my policy. Would absolutely recommend right choice to family and friends. Will be looking to them for other types of insurance when it s time to renew.

They give cheap quote once u paid deposit they incraese insurance and i cancelled my insurance after 8 days they didnt give my money back.

Good service! I've been with RCIB for several years now and they have always been professional. They will find the best deals for you. I just renewed my policy today and was assisted by James who was very helpful.

Charges a so called 'retained commission' of 15% when you cancel because they wont amend a policy. AVOID THIS COMPANY.

Took out full comp for motobike,,pointless what a con, fraudulent,(motorcycle policy booklet,page 26 totol loss and stolen vehicle ) if by accident u fall off your bike hit some oil or gravel maby, if its a totol loss your insurance will More

Excellent customer service from Corey with my difficult policy details!

Worst company I have ever dealt with, steer clear at all costs. Takes on average of 45 minutes to speak to someone when you do they are rude (even had one shout at me). They will do anything to increase you premium and add extra charges. Avoid at all costs

Great people work for that company with lot of patience. Recommended

I get quote online and they gave me another quote with the same details and didn t give me my money back. Too much waiting to answer, they lost my money and time

I had gotten a quote online and phoned up to go ahead some details altered the quote and the advisor managed to sort the payments so I was happy with it. Great customer service.

Should call worst choice insurance. Nobody answer for 30 minutes! I cannot move car from dealer carpark! Its been already 3hours!