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i purchase the car insurance from them, after they...

i purchase the car insurance from them, after they took the payments from my bank they haven t even send me the documents, when i call them to ask wether am i insured or not? they just keep transferring me to different different lines, i was still in the line, i was not happy at all. very very poor service, the receptionist billy said they going to call me back, but i m stuck here i don t know wether i can drive home or not, they are not helpful at all, when i ask questions they just say simply they don t know.

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