Very poor service have been in the queue for over an hour and I just kept going up everything goes wrong within this company !!! I do not recommend anyone reviva !!!!! Bunch OF AMATEURS !!! (VAT 4.5 stars is not right and the good comments in between are probably the people of the company itself)
Fine! Emails as an announcement. Also the possibility to change receipt, very easy. On the day of delivery an SMS with a time frame of arrival. Then another fifteen minutes in advance a phone call from the delivery person. The delivery person was very correct. It's a pity that shooting with a tablet doesn't work so well because of your own shadow ;-). Nothing but praise.
Top service and arrangement ... very fine delivery ... top guy
Nice that they still call the same day at the exact time they come. Nice delivery. Very nice.
What a bad company say, I do not understand a company like Tele2 cooperates with Reviva. Courier did not show up without any notice. Customer service can not be reached. Customer service on the website does not match either.
Neat polite man who did his job kindly and professionally.
Delivery announcement within a delivery time of 1 hour with photo of the delivery person. Also a telephone announcement for fifteen minutes. TOP
Unreliable company.
Does not honor agreements. I spent 10 days with them on my package, while with other mail deliverers one or two days is normal.
Package was not in the car on Thursday Sept. 5. Driver would not have heard this by giving. Is about Willem Drees package.
Neatly called in advance about the arrival and a friendly delivery person!
Site to schedule an appointment does not work ..... if you call you really wait 2 hours ......
You will be very well informed in advance and very good delivery.
Neatly according to agreement by messages and fifteen minutes before time a call from I am coming.
It was going well, prior notice to do. Evening that the episode between 16.00 and 21.00 and clocking 16.00 hours was the courier on the sidewalk. Packed up, identity card copied, signed. Ready is Kees, friendly driver, better just can not
Super fast, neatly called in advance and neat handling!
Fast delivery, accurate timing. I was called half an hour in advance. Really top service.
Clearly informed in advance about delivery of the package. The courier called nicely in advance to give his exact delivery time.
Friendly delivery person and everything received in good order
Contact went smoothly and quickly. Delivery was on time. Very friendly staff, works safely and efficiently, very nice. All in all, the process went smoothly and quickly!
Wrong identification filled in. They did not meet their advertising slogan for 22:00 ordered in the house tomorrow. Became a week, tinkering with the holidays.
Clear agreements in advance and then delivered correctly and on time!
Class.
This company is also really bad.
Waiting for 2 weeks for my phone, every time I call I am caller number 40 (!!!), once I left my phone on, it literally cost me more than an hour to become a 10-15 caller.
so as not to speak about the delivery service, the first time she missed me, the next time the delivery person supposedly came by while I was home, and the third time they just canceled the appointment.
Reviva please, just give my package to a capable delivery service.
Awesome. Indicate clearly between what time they come. 10 minutes in advance they will contact you by telephone. Very nice sir. High service orientation. I am very satisfied.
Unbelievable that a company like KPN is working with this company to exchange decoders from Digitenne. Phone is not recorded and for exchange you have to stay at home all day. What a fiasco, go Digitenne to cancel this misery. Was 2 times home and deliveryman has refused to tap in the window so I did not know that someone was at the door and got a call-back card.
Easy to arrange via the internet, nice delivery girl! Very friendly
Was very satisfied. Everything went smoothly without problems.
Super communication, super delivery person. Can't give other than 5 stars!
The package would arrive between 9.00 and 13.15 and before 9.00 I was called to tell what time it would be there. I knew right away where I was and coincidentally it was already right at 9 am, so I didn't have to wait anymore.
Revival makes clear agreements about delivery times and they also come after, including the bell 15 min in advance.
Excellent delivery. Exactly as stated. Even on Sundays.
Monday ordered telephone from kpn. Reviva would deliver this Tuesday between noon and 3 PM. Called half past three and say that the delivery person was unlucky and had to wait for the ANWB. In the evening I was able to make a new appointment. It would be delivered on Wednesday between 12 and 3 p.m. Called half past 4 again. It was told that the bus with everything in it went along with the ANWB. Nothing heard on Thursday .. Called again on Friday and said this time that the packages would be picked up and that the delivery would have been fired. Haven't heard anything and I'm afraid this will take a long time !! RIDICULOUS !! couldn't do anything and I'm just waiting! Never order telephone online and have it delivered by reviva !!
The delivery person called well on time and was very friendly and correct
Order was canceled without texting or calling me. :(
First appointment canceled without reason on the day of delivery; especially for staying at home (had to sign for it). Only after such an 8-hour possibility to make an appointment, again 3 days later. AND that for TELE2 product that promises on the site: "ordered today, delivered tomorrow". Also had contact with Tele2 and they point to Reviva. Delivery of new iPhone eventually took more than 1 week - too bad for the surprise it should have been (birthday). Really NOT this time this type of delivery, very bad and a very dissatisfied customer!
Fine, call fifteen minutes in advance (do not do other delivery services) and very friendly and helpful staff. Applies to both the customer service and the delivery person.
How this company gets 4.5 stars is incomprehensible.
Delivery appointment made on Saturday. They would come between 1.30 pm and 4.30 pm. At 4.35 pm I get a message that the driver will be there in 15 minutes ... but no one came. Then at 17.06 a report not at home.
Great considering it is a shop and we are open until 6 pm. Unfortunately, according to customer service, the driver could not come to us on time and it was a problem in the planning. I had to make a new appointment and unfortunately that was only possible on Tuesday. However, we will then go on holiday!
Fortunately he was still able to schedule me on Monday.
And yes! Sat at home all day for nothing! Driver would come between 1pm and 3pm. At 3.15 pm a phone call that they couldn't make it today ... They couldn't arrange it anymore and it was a shame for me. Canceled my entire order and happily succeeded elsewhere. This company ... NEVER again!
I had the option to choose a time slot. On the day itself I received a text message that the delivery person would arrive earlier. In the end, the delivery person arrived 45 minutes later than communicated. He called 15 minutes in advance that he would be there in 15 minutes, but did not apologize.
Agree that the package arrives between 12:00 and 15:00 and then already at the door before 10:00 in the morning. And then be baffled that nobody is home.
Great, on time. Also nice that the delivery person called me that he would be r in fifteen minutes. Very friendly man.
I was called nicely before the courier came! Everything neatly arranged, and all with a smile. Very satisfied
Do not consider it as good company - below my expectations
I am satisfied with the service provided by Reviva and a good and correct service.
Sincerely,
Dave van leeuwen
Works Council member Florence (care organization)
Finance Committee
I got to meet the director recently. After being racist, we kept the conversation short. Still Michiel
Neatly neatly called that they were a little later. Perfect
Incredibly unfriendly drivers. They are grumpy and have no eye for the customer.
Reasonable time before a call just before he's at, friendly delivery.
Incredibly nice delivery person who delivers the package exactly at the communicated time.
neat and tidy, stick to the appointment and keep yourself well informed
was kept informed of the delivery. delivered earlier than intended. nicely helped !! super service !!!
Super nice staff. Have neatly called 10 minutes before time that they are coming.
Super bad service first time delivery k thought never heard it can not hurt times a company other than mail nl in any case k wait from about 10 to 2 noet delivers first step out of the house and the delivery person is at the door and that after 2 to 3 hours after the delivery time but yes I was all gone so I get a phone call I am at your door and you are at home where I said no I am not at home and without excuse I hung up as I had a snack ready was along
Tuesday 8 Oct.
K thought new day new opportunities. The delivery person would have been there at the last 3 o'clock still nothing was heard and expressly taken a day off because yes you never know I hope this will be improved soon because this can of course no longer be customers waiting for their package / telephone will no longer hear about the delivery time and call the customer service where that also takes 1 hour to 2
I really do not think this myself can and from the other reviews see other people also do not do that very annoying if you have something like this give the normal delivery times if necessary, people wait a bit longer ....
Kindly phoned 15 minutes in advance quick settlement
Worthless organization, yesterday my package would be delivered. Only the deliverer has never come. I have therefore called you three times with the conclusion that you do not know why he was not there ...
I have asked if they can deliver it today because, that is so neat. But that is impossible..
Am very satisfied. Was kept well informed and arrived perfectly on time.
Very bad, could fill in a time and date .. Then waiting 2 hours after the agreed time, I received a text message that they had been and I was not at home ... Now waiting again for the next appointment
Ideal that you can specify a time block yourself and possibly change it afterwards. As mentioned in the email, the courier informed me that he would be there in fifteen minutes.
They did not show up on the first day and did not bother to report this. For this I had to call customer service myself. They were 2 hours late at the next appointment and this was not reported either. All in all, I lost 7 hours of my life with uselessly waiting for a delivery via Reviva. Fortunately, they ring a bell 15 minutes in advance that they will tell you that you can still sort of leave the door ... no, no, they claim to do this, but they don't.
Today my package would be delivered. Unfortunately no delivery person. I get an email that I have to make a new appointment because I was not at home ..... Yes, bye .... I was at home you just did not come ... what more than bad service ... .can get so angry about that .... just stick to your appointment .... that is so neat seems to me ....
You are a gang man
you do not even earn that 1 star
Made an order on a Wednesday, everywhere was indicated before 11 p.m., delivered tomorrow. However, the order could only be delivered on Saturday, contacting customer service was almost impossible.
Sat at home all the time on Saturday morning, finally received a text message that it came an hour later due to a delay. Had indicated that I just wanted to be called when the delivery person arrived, because the bell sometimes does not work properly. Eventually had to go outside myself because I saw the delivery man leave.
The following Monday I received an email back from customer service, in short that there was no place earlier and a link to schedule an appointment. A bit late.
So not positive.
Young man was very friendly. downside, had an appointment earlier and they did not show up there. Was told by e-mail that I was not at home and I was, nor left a note, so I didn't really like that.
I received my order only three days after the agreed date
got a neat e-mail with the time the package was delivered and also the person who would deliver it neatly called me that he came within fifteen minutes to deliver my package friendly and good explanation regarding handling of the package really recommended
Unfortunately I waited for nothing for delivery. Only 2.5 hours after my new phone from Tele 2 should have arrived, I received an email asking if I could make a new appointment. There were unforeseeable circumstances, according to this company. Two tips I can give
1. Provide a backup if a driver or car fails. Then you don't have to disappoint 30 people
2 Inform the customers on time and not 2.5 hours after the appointment. Call them on instead of an impersonal email.
Poor company that does not care about service. Such a shame that TELE2 does business with this!
First the phone would be delivered the next day (TELE2 also promotes this). Apparently there wasn't a van near Rotterdam that day, so they didn't deliver it. The next day I called because they came later than agreed and then I was told that the driver was there within 5 minutes. I haven't seen anyone after an hour, called back, and then the driver suddenly went home sick.
Excellent service. Informative and fun conversation with Ivan. Thanks!
Why only two stars, is due to the earlier message of delivery. The device would be delivered between 8.30 p.m. and 10.30 p.m., keep this in mind and then the supplier will leave a message that he would have visited at 6 p.m. THIS IS NOT true, we were home. Not believable, therefore, he has not been at the door at all, hence a message and no ticket through the letterbox ..... Fortunately, the second delivery went well.
.... not meeting appointment ... difficult to reach (one and a half hour on hold) ... not professional.
Super Tele2! Very friendly and quietly helped by this lady, was great for the explanation, my renewal tele2 is made ready which I am super happy with.
Keep informed step by step about the shipment. An hour in advance called by the driver that he was arriving. Neat and correct man. Excellent service. Many other delivery companies can learn something from that.
Chateau!
Been on hold for 45 minutes to make a complaint .......
They then also failed to comply with the new agreement. Wait for my new phone for a week (old one is broken) while it would be delivered after 1 day!
I can't imagine that the 5 star reviews are real, so don't fall for it
Update: today I just called customer service, but after 1 hour and 10 minutes in the queue but hung up
Worst service ever. Driver did not want to make an effort to reach a closed area. Started shouting on the phone and casually said I was just out of luck and had to wait until tomorrow. Then tried to call back several times, but at one point his phone stopped ringing which means that he blocked my number or that he had turned off his phone. Sad state of affairs, do your job well and with pleasure or find another job!
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