Reviva Groep Reviews

Today I would get a package between 11.10 am and 1.10 pm, unfortunately it is still waiting for that package.

this is great and there is nothing wrong with it but everything was so quick and good thanks.

My S10 was delivered through Reviva. The period was unfortunately exceeded by a few circumstances. However, I was called pretty smoothly afterwards with the story that he was going to do his best to have a deliverer take some parcels from those who were prevented. Received a phone call in no time in which the deliverer indicated to be there within 10 minutes. If you can solve such an inconvenience on the Saturday night, you will earn 5 stars.

Excellent delivery, neatly called in advance, nice delivery person

Despite my busy schedule, I made sure to be home between 6:00 PM and 9:00 PM, as agreed. Around 7:40 PM I received an email that it would be the next day. Strange that it works like this! Apparently I was not the only one with complaints because customer service was virtually unavailable.

have been waiting for 2 weeks for delivery of 2 phones and every time they have excuses that there is something with the delivery person that they can not come and then you ask if I can pick it up because I live nearby, this is not possible the 3 x that they reschedule the appointment FLUT COMPANY !!!!!!!

Well on time and friendly and attentive delivery person.

I could specify a preference to have the package delivered on 4 half-day sessions of 5 hours. A day in advance I received an email with an indication within a period of 3 hours. Super! She called 15 minutes in advance ... I call this the excellent expectation management!

Worthless delivery service and customer service. 1st day appointment made, stayed home, nobody seen. I get a call from the delivery person that he has already visited. I indicate that I haven't seen anyone and he says he left a note. There is nothing. Then he suddenly says that the package was damaged and therefore he could not deliver.

2nd attempt stayed home for another day; no one seen at all, no phone call either (on site they say delivery person calls 15 minutes in advance). In the evening I receive another e-mail stating that the delivery person has visited.

Then call customer service. Waiting time started at 12 minutes; then 20; then 7 then 12 again, etc. I waited 40 minutes in total, after which the telephone rang and then the connection was terminated.

Now I have only made a third appointment: /

Arrived earlier than expected. Package was delivered without damage and I am very satisfied with the data check. Top!

Delivery according to agreement. Deliveryman called fifteen minutes in advance that he was coming. Very satisfied.

Making an appointment is after come do not know how you see the wait time itself is too long sure that the people with a complaint refrain from such conversation and will be treated as saying rude think that tele2 also not paid for julil ride but I see that julil also drive in the evening so julil can come and deliver it just because they are sitting in the office

The young man who came to the door was neat and polite. He was also on time, as stated in the email.
Super good and tidy, thank you.

You will be kept informed of when it will be delivered by SMS. Just before time you will be called or you will be home. Good service, friendly delivery person and fulfill their agreements.

was delivered on time and I was well informed of the delivery time. Looked great

Good personal delivery and good on time ... especially the phone call and text in advance is very useful

Neat and fast delivery ...
And know exactly what time they deliver the package !!

Made an appointment with kpn that they would come to us between 6 and 9 pm, you receive a text message that they will suddenly deliver the package at 4.48 pm. They are also inaccessible. KPN, - I GO THIS TO ZIGGO.

Clear information about the time when the delivery person arrives. Very friendly and civilized delivery person.

Very professional. 15 minutes in advance I was called to see if I was home. And the delivery was quick and effortless.

I am very satisfied with Reviva. The advance notice via e-mail is very nice and the phone call fifteen minutes before delivery. The delivery men are always very nice and tidy. Big praise!

Friendly correct approach. Called in advance. The 5-hour period was already reduced to 2 in the morning by SMS. So great service.

Order by appointment nicely on time, called in advance that they are on the way. Very friendly and correct delivery!

Possibility to choose the delivery times and days yourself, the delivery person will contact you by telephone before arrival to indicate that he / she is almost there and the contact is friendly, clear and polite.

Good communication about delivery date and time. Was also delivered on time.

Very bad someone comes to the door speaks almost no Dutch, only thing he said bank card, say sorry I do not trust!
Called someone there say you handle this.

They open your package so they can let the customer do better.

Do not open the package yourself or open the package in sight of the customer.
Does not feel nice if your package is already open !!

Fast adequate handling of the telephone to be delivered

The delivery was extremely on time. The delivery was supposed to be between 6:00 pm and 8:00 pm, he arrived a little before 6:00 pm and called to ask if I was already home. Very friendly delivery person. Extremely satisfied.

friendly delivery, correctly and neatly called in advance.

Because I have difficulty walking and could not reach the plug in the meter cupboard, the employee who brought the new set replaced the plugs and I think that is very thoughtful

Super delivered, neatly packaged, delivery person very friendly and my neatly treated, other delivery people can learn something, I am very satisfied, compliments

delivered properly at the agreed time. neat delivery person who has kept us up to date all the time what time he would come by.

Excellent delivery. Neatly delivered in the specified time period (2 hours).

A very friendly delivery person and polite did also explain was great

You will be kept informed by text / email, really great! Right on time!

Very bad service, don't come on time, unkind customer service and don't stick to an appointment, they make Tele2 name bad for its customers, not recommended !!
Unfortunately a lot of people are dissatisfied !!!
Done with it

Made me wait outside for a very long time. Unfriendly delivery person. Customer service would call me back from 15.30, because there were problems, partly caused by them. After 4 calls to 6.30 pm still no hearing. Worst delivery service I have ever experienced

In the evening a text message about delivery of the time block. In the morning received a smaller time block by SMS. Called 10 minutes in advance. Friendly and correctly handled. Very nice. Recommended

After a small unforeseen delay the next day received a neat package delivered on time and a satisfied customer.

First a neat phone call when he would be there. Nicely presented and everything perfectly settled. Thick thumb.

On behalf of Mrs. Poots. The delivery of a package from KPN has been received in correct and correct condition.
Company as such not much known yet. Did show a good appearance.

Very clear on the phone, very correct at the door. Very friendly.

Good planning and accurate time indication of the delivery. Nice courier!

On time, very nice and knowledgeable delivery person!

Called a little in advance so I knew exactly what time they were coming. Good communication.

I live on the 8th floor, I had to wait downstairs for the driver to come, in the cold wind and rain until I made a photo of ID 5 times and had to repeat every time, so it's the worst experience with delivery company,

Dramatic experience about the delivery. Do not show up or arrive at a different time than agreed. Customer service cannot be reached by telephone and if you send an e-mail you will receive a standard e-mail. No service so.

The order would initially come between 11: 00-16: 00. The day itself I received an app that he would be delivered from 13:52 to 15:52. This did not happen. Finally my phone arrived at 5:30 PM and in the meantime I had to authorize someone else to receive it. I am not too satisfied with the service!

Package just not delivered. After repeatedly calling I received NO answer to my questions, mail is not responded to, not via the website, not via NIKS customer service.
Finally my package was sent to a third party, after which I was able to receive it, 2 weeks late.
Extremely poor service and even worse communication.
I am still waiting for an answer and compensation for my telephone costs. I just cannot believe that I will not receive an answer and therefore cannot officially submit my complaint.
If I have the choice for delivery: Reviva never again.
Not really worth this one star.

Excellent service. Downside, the delivery times are very large and do not overlap.
Nothing to complain about. All cooperation and thinking along on the telephone!

Order was delivered much too late. I would be called for delay but ultimately I need to contact. Was no excuses and I was not kindly spoken to.
Bad service

Fast and effective! Just a pity that they did not come to the door in the flat but had to go outside to pick up the package. Could be better.

fast and excellent customer-friendly service. Was himself delayed 5 minutes due to traffic jams and on request just nicely waited. very correct

I am very satisfied fast delivery and a very competent person who delivered it.

Super friendly employee. Takes the time. Is punctual and is very social. Thinking along with the customer. Is good with informing. Time location and 10 minutes notification in advance. All in all over 10+

Beautiful package, carefully delivered by Reviva with personal attention and on time, neat text message 15 minutes in advance. Super, that's how it should be.

After all the negative reviews I can state that service went very well. my complements.

Wrong number missed delivery, after new appointment and again passing new number to courier finally went well

What a super good delivery. Exactly at the agreed time. Compliment !!

Before my phone was delivered, you informed me well by text or app messages. My phone was delivered at the agreed time. A friendly courier brought the whole package and did everything nicely. Warm greetings from Jeannette ..

Run well, you can't get better. At most, delivery was not possible the next day (despite scheduling on time) but a day later.
Nothing to complain about. Clear and neat communication.

Clear information online. Follow all steps in the delivery process. All emails are very clear and choices for date and time period are also very understandable. The delivery person can also be followed via the link. Very well thought about everything.

Super company, call you fifteen minutes in advance to look when you are at home. Really super!

I was helped nicely, and 5 minutes in advance a call.

Word called 15 min in advance called toppe service!
Staff too friendly!

I was very happy when the courier was there but the courier was also very happy that he can offer the best service!

Reviva
Thanks for the best delivery of the phone

My package received nicely on time. I thought it was strange that my driver's license was photographed with a digital camera. Isn't a check sufficient? Are you going to delete it?

such a delivery girl may come by more often. you only get along with such a colleague

You can determine the time yourself and you will receive a call in advance. Arrived on time and was very neat

Very bad! Yesterday my phone was delivered, everything was fine, pinned etc. Suddenly my last name was in their system in the box where my initials should be. If the delivery person does not give me the package with the telephone. He left like this. KPN has neatly passed on all my correct information to Reviva. I had to call KPN and the delivery person was gone. DISGUSTING THIS! Called KPn they could not do anything, everything was passed on properly. Day later an email that the order was canceled because I had not accepted the package 2x. What a lousy company this is.

What a dredging. Today they are waiting all day because "due to circumstances" they were unable to indicate the correct time. Nothing seen before 6.30 am Called for customer service (20 people in the queue), who will get everyone out at 6:00 pm. Almost 2 hours after the final delivery time a text message: "due to circumstances" the package could not be delivered. I'm curious what kind of soap will be created before I get my package

a neat delivery person with a very polite approach to the customer

great, pre-delivery moment and choose to fulfill, even in advance a call when the courier is on the way

The package was delivered on time, and the delivery person was very friendly. Well arranged, above expectations! Chapeau

Most bad service you can think of, 2 appointments, 2x failed, 2 days waited for nothing!

Correct transaction! Bevestging via email and SMS. Fast delivery and double checq of data. Trustworthy, recommended !!