How this company gets 4.5 stars is incomprehensibl...

How this company gets 4.5 stars is incomprehensible.
Delivery appointment made on Saturday. They would come between 1.30 pm and 4.30 pm. At 4.35 pm I get a message that the driver will be there in 15 minutes ... but no one came. Then at 17.06 a report not at home.
Great considering it is a shop and we are open until 6 pm. Unfortunately, according to customer service, the driver could not come to us on time and it was a problem in the planning. I had to make a new appointment and unfortunately that was only possible on Tuesday. However, we will then go on holiday!
Fortunately he was still able to schedule me on Monday.
And yes! Sat at home all day for nothing! Driver would come between 1pm and 3pm. At 3.15 pm a phone call that they couldn't make it today ... They couldn't arrange it anymore and it was a shame for me. Canceled my entire order and happily succeeded elsewhere. This company ... NEVER again!