Radley Chevrolet Reviews

Don't go here this place is terrible and they screwed me for $700 and tried screwing me out of 300 more because a coolant leak caused by them was considered my fault for changing something years ago and it never leaked until that service but it was still my fault. I do not recommend this place at all this dealership is horrible. I would give it zero stars if possible

Purchased Crate Engine Motor through Ebay from Radley Chevrolet. Shipping was fast from Virginia to Las Vegas. Item was defected and company was willing to work with me for a full refund or exchange after posting bad reviews on every website. Everyone was rude because they didn t want to come out of pocket for the defected motor. They will only refund me if I took all bad reviews off websites.

We purchase all of our vehicles from Radley Chevrolet - great sales team!

On March 2, 2020 I called Radley Chevrolet to inquire about a car I saw on their website. I was greeted by the online sales associate Katrina. Katrina immediately confirmed the car was still available and said I could schedule a test drive. I informed her that I would be traveling from over an hour and a half to come look at the car. She took my info and sent a text with her contact info. With in minutes I received a text from the sales associate (Eric Jones) who I would be dealing with once I arrived. I informed Eric that I was on my way and would be there in a little over an hour... When I arrived Eric Jones greeted me at the door and introduced himself. THIS GUY IS THE BEST CAR SALESMAN I HAVE EVER DEALT WITH!!!!! The car was detailed and waiting for me upon arrival. We took the car for a test drive... His personality, customer service, and knowledge of the all the features in the car was exceptional! Within a matter of about one and half hrs. I was in my new car and headed home... About a week after buying the car Eric called just to do a follow up and make sure the car running good. I must say it's running awesome... If you are in the need for a car do yourself an GIGANTIC favor and visit Eric Jones! Oh I forgot to mention I got a great deal on my car! Thanks Eric and Katrina for all your help!

They are very attentive and pay attention to detail and do whatever they can to please their customer. I have dealt with Paul Forrester since 2011 and because of his up front nature, I ended up buying my Camaro from him only

I have bought all my new cars from them great customer service love them my sales person Keith Tyler is awesome my experience with their service department is on point my service advisor Jack is great and John Buckner always takes care of making sure you get a great deal on your vehicle

I purchase all of my vehicles from Radley Chevrolet because their customer service is unmatched and I always feel that I walk off of the lot with a good deal and quality product.

I had an awesome experience at Radley Chevrolet! First, I was pleased with how I was greeted by Eric Jones when I arrived. The reason for going to Radley was to purchase a part for my vehicle. I didn't purchase the part because I was unsure I wanted to keep my vehicle. As I was leaving the building, I saw Eric J. standing outside waiting to assist any customer, so I decided to speak with him about my dilemma. After patiently listening, Eric offered to show me some options to replace my vehicle while my vehicle was appraised. The options were fitting for my needs and I also got a great offer for my vehicle. Given how things were working in my favor, I made a selection from the options and called my bank who gave me the green light for the purchase. Bottom line, Eric Jones provided awesome customer service from our initial interaction to the end with my purchase and as I drove away in my new vehicle. Additionally, Eric offered to follow-up with me on how things are going with my new purchase in the traditional Radley Chevrolet way!

Absolutely love my new car. Nick Larkins is the man to see if you want to buy a new car and Radley Chevrolet is the place to go. I never thought I would own a new car but thanks to Nick and the FANTASTIC job he did, I now have a 2016 Chevy Sonic!

Excellent service experience at radley chevrolet every time over the past year during my warranty service visits for my camaro. Almost always service advisor Vicky assists me and the facility is always clean. Drake was nice with me and willing to hear my concerns and offer a solution. Excellent customer service in all departments. Highly recommend.

In spite of follow up emails and phone calls my issue remains unresolved. I was charged for parts that I never received and was led to believe I would receive a check with the refund. Perhaps I misunderstood the email or I am impatient but I have not received a refund or follow up email.

As I result of my experience I will never purchase another vehicle from Radley or have my vehicle serviced there.

I do not feel like a valued customer.

everything was great. except i think the new car check out process should be a little faster. working in IT and being 25, 2 hours to go over how to open the trunk and use the radio took a little long than i wished. other than that, great job and thanks

10/14/2015

i had an issue with my thermostat and temperature gauge. they did a great job and a fast job. i appreciated everything they did especially with their great customer service. The lemonade in the lobby was a hit as well

Great people to deal with they did everything possible to help

I have very limited availability with my work schedule to get my car in and serviced. They got me right in that evening, took me home, picked me up, and had me finished before they closed. Very pleased because there was no other time I would be be available.

Great dealership with great customer service. I've been to this dealership over 15 times for maintenance and parts. I always leave very happy. Hands down the best dealership in the area.

I came in due to my stabitrak light was jumping on. The young man explained to me that I still had some warranty left and would be covered or worked in. He had me to sign a paper to find out what was going on. Never did he say, if it is not covered it would be a charged of $118. When he came to tell me what was wrong, he said that the sensor was not covered and it would cost $418 to repair. I explained to him that I would have to speak with my husband before getting any work done for that amount of money (we are on a budget). When he came back with the paperwork, still at that time he did not say anything about the $118. The cashier said it was $118 and she called him back in which he said that it was explained to me. If I knew it was going to be $118 before starting anything, I would have told him that I needed to come back at another time. He then said that if i would have fixed it that day, it would have been included in the price. I asked him if I was to bring it back would that $118 be subtracted in which he said no cause his guys have to get paid for finding the problem today. I'm pretty sure, the computer read the codes which wasn't $118. The paper that I originally signed I'm pretty sure it did not say that I had to pay $118 if it wasn't covered. Hopefully this is not how you guys make your money.

I had an unfortunate incident where I needed to get my vehicle fixed - that day. I took my vehicle in and was lucky because it was right after a winter storm and there were some cancellations. They took my vehicle, had a driver drop me off at work, had someone pick me up for work and returned my vehicle good as new. The interaction from the very beginning was wonderful and remained that way until the very end! Working with Ruby was a delight and the rest of the team was super friendly and willing to go above and beyond to make sure you, the customer, was satisfied. I could not be happier with the level of service.

Immaculate show room, pleasant employees. Spacious waiting room.

I recieved professional service from the sales person.

I m 44 years old and have bought many cars and motorcycles, 4wheelers, boats, Harley Davidsons ..... you name it. I have had so many bad experiences dealing with lying sales men to a managers of car dealerships, spending sometimes entire days at a dealership or if your lucky 4 and 5 hrs trying to close a deal. I bought a new car from radley Chevrolet in Fredericksburg va via text message I never even talked to someone or came into the dealer. We text back and forth a few times about a price , and then I came into the dealership for maybe 30 minutes max !!! And that was mainly for them to show me how to use and set up the car radio and onstar system. Other then that i probably would have been there only 15 minutes. My car was cleaned, tagged and ready when I got there. Hats off to everyone from the top to the bottom at radley Chevrolet. This has been the best buying experience I ve had in 44 years on this earth and i would highly recommend any and all to radley. Thank you very much for my new car and buying experience.

I can't say enough good things about Radley. I've purchased several cars over the years through the dealership and had nothing but positive experiences. Tommy my salesman was completely a team player, wanting whatever was best for my family, regardless of the sale, completely legit. Ryan Ambrose the financial manager is hands down the absolute best, from explaining the process, getting the best rates, exploring options for extended warranties, he goes above and beyond, the extra mile(s). Car buying can be horrible, terrifying and even dreadful, not at Radley. Seriously people, i can't stand the process, you know what I mean, but the culture/atmosphere is great.

My little brother got his first car here & we had a great experience. Very nice and helpful staff members made our visit easy and enjoyable. He couldn't be happier!

Fast, polite, service in a clean friendly environment.

My service writer is very professional, knowledgeable, friendly and polite!

After searching for cars for weeks and visiting several dealerships, I fell in love with the 2011 Chevrolet Equinox. The people at Radley were amazing and super helpful. I return for all of my service there, and with the exception of some services taking a little longer than the estimated time, I haven't had any trouble. I'd definitely recommend Radley to anyone looking to purchase a new or pre-owned car.
Gracie B.

UPDATE:
Dealership is great, everyone is very friendly, I just wish the warranty was actually useable. Airbag light came on for no reason right around 50K miles, wires were loose, warranty of course doesn't cover airbags even though it was really some faulty thing with the vehicle and not the result of any sort of use or wear and tear. Bluetooth/OnStar antennae started acting up and was replaced. Of course warranty doesn't cover that. Then the front door speaker started acting up, like it had a short. Of course the warranty covers radios and electrical, but not speakers. Such a racket. I'm extremely disappointed. These are things that shouldn't be happening with a vehicle that is less than two years old.

UPDATE:
They thought it was a blown speaker and I paid $120 to replace it. Interesting since I've never turned the radio up to any type of volume that would blow a speaker. Of course it did it again, so I brought it back. They found it to be some random weird issue that others have reported and ordered parts. Parts came in the following week and I brought it back Monday at 9:30 a.m. Was there until about noon when they discovered the parts had came in wrong. Reordered and brought it back Tuesday at 9:30 a.m. There until almost noon again. Parts came in wrong again. Left it there, got a rental. Called and said fixed yesterday (Wednesday) around 3 p.m. Turned rental back in and picked up my car around 4:30 p.m. as soon as I could get there from work. So far, so good. I love Radley and usually have great service, so I'm willing to say this whole thing was a freak occurrence. They seemed just as confused as I was as to why the parts came in wrong twice. I don't know that other people would handle bringing in a car that many times for the same issue though.

Just wanted to drop a quick note about my salesman Caleb Davis. I m currently looking to trade my Nissan in and Caleb did a really good job of showing me my options as far as getting into an suv. Car buying isn t what it used to be definitely will be weighing my options he gave me and will be returning with a final decision ... thank you Caleb !

I had a great experience when I was there with the last car I bought, great customer service and great atmosphere.

Everyone there was helpful, however, the courtesy shuttle hours are unreliable.

Service dept needs improvement but sales is excellent

I liked how we were helped right away once we came on the lot and when we showed concern about the price being a little to high up the salesman paid attention and told us it was a little wiggle room which made it more affordable for us.

Caleb Davis was awesome. Great knowledge and very helpful. He explain everything I needed to know. Would definitely recomend my friends to come here.

I was very pleased with my recent visit to Radley Chevrolet. I had mixed up my appointment date, but they took me anyway! The service was quick and efficient.

Fantastic service, and they took care of the service really fast

Bought a car from them in June... not without hiccups but mostly ok. They make promises then get lost and take long to get back to you. Maybe they are too busy. While getting service on the car I just bought in June... I inquired about leasing another car and got the weirdest stall technique ever being told that the person who handles leasing is busy. Ok... Had one woman ask me questions two separate times, then she brings over another woman to ask me the same questions again. 2 hours later was told they will get back to me with some options. Never heard from them again. Apparently they did not want to lease me a car? i don't know... they can be friendly and they stall as much as most dealers but they are not horrible, just missing something.

Thank you all for helping me. I was on my way to a car show in Pennsylvania when my ignition broke. I was traveling from South Carolina . Thank you so much for fixing my car and getting me back on the road in under 24 hrs. If I buy a new car I will fly or drive up from South Carolina and get one from you guys. Tell everyone in the service and parts department and everyone dealing with my car thank you.

Purchased 2012. Traverse. Got a great deal great clean truck great service from daniel castro and keith mccall highly recomend this dealer.

I took my vehicle to this location to get an oil change. I waited inside until they finished the service. When they finished, I noticed that my side door was damaged. I have NEVER been in an accident with this vehicle that I just got and my vehicle was not damaged before this. The supervisor was extremely rude and did not care about this issue. They did NOT pay for the damage! I would never go back to this place ever again or buy a vehicle from them!

I called Radley as an emergency. My car warning light for the battery came on during my long drive home to northern Virginia from Virginia Beach. I was treated well, the fix made my car run very well, and the crew was respectful and professional. Even though I don't live in Fredericksburg, I would strongly recommend car owners visit Radley Chevrolet.

We have always trusted Radley with our Chevrolet purchases. Thank you Noah for your friendly and professional service! We love our new Impala!

They care until you buy your new car from them. Once that happens, and service is needed for a defect they could care less about you. They waste your time telling you to bring it on so they can fix it just to send you home saying they cant do anything about it. Will never buy a car here again

I came in for an oil change. It took two and one half hours for an oil change and after waiting longer then I ever have for a oil change, you charged more than you ever have. In my humble opinion, it is utterly ridiculous to charge more then fifty dollars for an oil change. Nothing else, just an oil change, $54 bucks, outrageous.......

These guys are good. They know chevys backwards and forwards. I wouldn't purchase a Chevrolet or Cadillac from anywhere else, nor would I have my vehicles serviced by anyone else. That's my Tahoe and my XTS.

Vincent Cumberbatch is the man to see when coming to Radley Chevrolet! TOP NOTCH customer service! A HUGE thank you to Aaron Raistrick, Dave Embry and the Radley team for getting us the perfect vehicle at the price we wanted to stay with! We can't thank you all enough!

Can't give enough credit to the Secretary of a collision center she's the one that finally made this come together.

While the people we dealt with were nice, the diagnosis of a bad alternator was wrong. I was extremely skeptical of the diagnosis and challenged the service staff, but they insisted. Yesterday I changed the alternator, and the noise that I brought it in for is exactly the same as before... .

Drove 3 hours to get a used audi a4 from this dealership back in april or may... I called many times to inquire about the condition of the vehicle before I got there. I was assured it was in 'excellent condition' aesthetically and mechanically. I arrived and noticed that the car was in terrible aesthetic condition. Every panel was scratched, nicked or dinged,the clear coat was coming off, and the bumper was falling off. It was also quite evident to me that the vehicle had been involved in an accident despite the clean car-fax... The panels on the front didnt line up correctly and the paint on the hood was slightly different than on the rest of the car, and one headlight was clearer/newer than the other one. On the test drive, the check engine light came on. Upon reassurance that the issue would be fixed, I purchased the car anyway. Long story short, I have put $2,000 into the vehicle since purchase 5 months ago ($800 went towards the original issue they promised to fix), and yesterday, I decided to cut my losses and buy a new 2016 toyota. Radley was dishonest and pushy, and no reputable dealership should ever sell cars that were in the condition of that audi. The toyota dealership where I traded my audi is going to send it to an auction... I literally had to crawl to the dealership, stopping at a mechanics shop on the way because the audi was overheating, and I made several more stops to add coolant. looking back, it was sort of hilarious, would've made for good TV. Im glad I got my corolla! I will not be doing business with radley in the future, and I will warn my friends about their shady dealings when it comes to their used department/service department.
*****not to mention, I was given $3,500 for trade on the audi, and I paid $7,200! thats more than a 50% depreciation in 5 months! Rip-off!****

Sales staff kind and courteous. Unfortunately they falsely listed the price of a new truck on carguru. They wanted $7k more for the truck than advertised. I believe they are just trying to get customers. I will never by a vehicle from a dealer who baits and switches!

Service team was friendly and very helpful. In and out within an hour for my scheduled appointment.

Justin is very rude wont allow me to ask any questions and comes off very cocky

Keith was wonderful and was able to find us a truck to meet both our physical needs and financial criteria! Thanks so much!!

We have always bought Chevys and have had our cars serviced here. Until now. The last two times we had tried to get our cars serviced they have tried to rip us off. Recently Justin the service manager called to tell us how our car was in terrible shape. But we could trade it in and explained all the great deals. When we said we had a dealer we always use he became rude and wanted to know how he was going to get paid for his diagnostic. The trip before this one? They wanted $2000 for brakes and rotators because they were so bad. Car didn t pass inspection. My husband bought $64 brakes and it passed. Be warned. Nothing is good about this place.

Got right in for service, had a nice chat with my salesman and others, on my way in about an hour!!! Thanks... Great job Radley Chevrolet!!! DJ Gerry Bradshaw

We had the best experience with Chris Brown! Very pleased with his level of detail, knowledge and professionalism. Car buying can be a really intimidating experience but he made the entire process a breeze. Would recommend him to everyone!

I received great service from all the staff at Radley ,especially Mr. Cohen , who was very professional. I was so happy that I even sent my daughter to buy her first car there

Radley Chevrolet is absolutely the best dealer ever. They will always take care of my Blazer. The service team is phenomenal. Jason Allen, Jason Strohman.. everyone makes me feel like a VIP.

Tamara Moore is an awesome salesperson with great energy and is very helpful!!!

The service rep worked with us to get the work we needed done in a timely, affordable way.

my family has always shopped at Radley for our cars, so when I came I knew I would feel like family. But salesman Eric Jones made me more comfortable than I had been before. He was so professional, while still being personal enough to understand i was looking for more than just an aesthetically pleasing vehicle, but a vehicle i can trust inside and out for my kids. I appreciate all of his help and hope to be back soon to complete a sale with him! You truly have a 5 Star employee on your hands!

It's a good thing they have a new waiting area with nice comfortable chairs, I had to lay down for a while to rest as Ruby, and the Whole Radley team it seemed kept asking me how i was doing and could they get me anything? as always a great experience even though im spending money !

Amazing Customer Service

I've purchased quite a few vehicles over the last 25 years and I have never been able to say it was an enjoyable experience until now. Mike Mercier's in depth vehicle knowledge and outstanding customer service allowed my wife and I to make the right decision for our truck needs.

I'm looking forward to meeting the rest of the Radley Chevrolet team for many more years to come as they take care of my new truck.

I had an oil change appointment with Bradley. I thought it was going to take forever and they would want to upsell me on everything. Got there before my appointment and they took me right in. No pressure from the technician he was great. It didn't take long at all. Clean waiting area. Overall very pleased with their service.

Very efficient. Staff was knowledgeable and courteous. It was an easy car service experience. Keep up the good work, Radley.

This was by far the best car-buying experience I've ever had. The staff at Radley was phenomenal - professional, helpful, and extremely friendly. Every single Radley employee I spoke to was absolutely great, from the very sweet gals answering the phones to the managers.

After several years of driving a crossover, I wanted to get a smaller vehicle with better mpg, and had settled on a 2013 Malibu. I contacted Radley and reached Karrie Sulser, who found the exact car I wanted in less than an hour - I was so impressed! She sent a price quote and a write up on the car via email, and after confirming I wanted to come see it, set up a meeting with Paul Forster in sales. Paul called to introduce himself, asked me about my trade in, and answered all my questions.

The next day I went to the dealership to see the car, which was just what I wanted - Karrie really did a perfect job finding it. Paul walked me through every button and system on the car before taking it on a test drive. From there it was just handling paperwork to finish the sale; between Paul, Debbie, and the rest of the staff it went quickly. It is easy to tell they have done this before, and have really made it a smooth process.

I really can't say enough about how well I was treated and how thorough Paul was in taking care of every last detail. He was kind enough to call the next day to make sure all was well, and followed up again after I sent in some final paperwork. I've since recommended Radley to family, friends, and coworkers. I will definitely be back for my next car!

Best experience purchasing a car, ever! Thank you Jonathan Cohen for your service. I never felt pressured or uncomfortable.
If you're reading this, go see him! You won't regret your decision.
He looks out for your best interest and makes sure you get the best deal possible.

Although I picked a very busy day to stop in for a headlight replacement, Ruby, as usual, handled everything excellently!

I absolutely love the service department. Everyone is so friendly and I always leave completely satisfied with my vehicle.

Absolutely wonderful the staff is knowledgeable in there ladies no reception area very nice also and they let me go in there with my dog

Always have what I need when I need it, and there servce is amazing.

After 4 hours we came to agreement on a vehicle price - even had a hard quote generated. When we went back to meet the "numbers guy", he told us they couldn't honor the quote they had JUST GENERATED a half hour ago! The best they could do, however, was $100 more a month. After having to renegotiate for an hour, we left feeling they treated us dishonestly.

I have good experience meeting eric jones he was great person to buy or find suv

Scheduled service a week in advance to be sure everything could be looked at. Dropped the truck off at 7am. They did nothing with it today and cannot give me a definite day they can even look at it. I will have to get my service done somewhere else now. Thanks for making me not have a vehicle today. SHAMEFUL SERVICE...

Michelle, Mary, John and Jauan in the Radley-GEICO Collision Center were all very helpful through out the process. Great communication with updates on the status and ETA's on completion of the work. Michelle went above and beyond and did a walk around with me upon picking up the vehicle, to ensure my approval. Also provided a recommendation of Radley Service Center, for future service, if needed. Thanks Everyone !

After receiving a recall notice in the mail from Honda, I called the hotline number and they called Radley who told them; no appointment needed, parts in stock, come on in. So I did. When I arrived, a friendly young man was messing with me as I was pulling up in the line at the service dept. He was easing me forward, stopping, easing forward and repeating this over a minute or so. When I opened the door, he laughed and said "Just messin' with ya, gotta do something to pass the time." I did not find humor in this. He checked me in and told me due to the rack on top of the car, the car wash would need to be waived. I said "No problem but I do want you to look at the front end, suspension is making noise." He then tells me there will be about a 2 hour wait. So much for no appointment needed. Stranded, I called my son to come pick us up. About 2 hours or so later, the car was ready. When I pickedit up, i noticed a very confusing statement on the invoice about multiple recalls and parts not in stock and how I would be called when parts were in. I asked the cashier and she said work had been completed. Confised l left. About 20 min later, I called a number on the invoice and the person it noted to call was gone for the day. I spoke to a service tech who cleared it up and told me my airbags were good. I mentioned that I noticed that during check in, the rep checked that I declined the 21 point safety or service checks. Deapite me saying I specifically wanted something checked. On top of all this, this Civic was in for airbag recalls the last go around and it seems there was no record? I had to be inconvenienced yet again. Needless to say, I am less than impressed by the whole experience.

I would highly recommend going to see Vincent Pace for all your car buying needs. He is awesome!

Always too long a wait. They are just average. Nothing bad to say, nothing great to say.

Jason Allen and his team continue to provide World Class Customer Service. Thank you!

Every time I've needed anything for my car, this location of Radley continues to provide outstanding customer service. You keep me up to date on what's happening through each step if I have to leave it there. This time was no exception. Thank you.

The entire team was very professional and caring. They stay way beyond closing hours. We were extremely surprised when they called the next day asking us to come in to sign another contract since they were able secure a better lender. This is truly going above and beyond and the sign of excellent service.

I purchased a used vehicle that was in great condition but 2 days later the rear went out on it and had to be replaced. The service department at Radley took the vehicle back right away and replaced the rear end and the vehicle has been doing great ever since. Thank you!

Great experience overall, Nick Larkins an the rest of the Radley Staff were amazing, It has never been this easy to buy a car just A GREAT JOB. Thanks so muck again NICK LARKINS your aces in my book!!!!!

Chris Brown was truly professional and a delightful.

It was a pleasant experience. Everyone was very courteous and friendly. There is a nice waiting room and my Spark was ready to go at the estimated time.

Chris is excellent! Very considerate about your needs -- he clearly prioritizes his customers' satisfaction and budget. I felt like he really cared about finding me a car that would keep me safe and proud. Overall, he was knowledgeable, kind, and friendly -- not-at-all pushy. I strongly recommend him for anyone looking to buy a car and gets nervous in high-pressure situations; i was pretty nervous, and Chris made this process very enjoyable and stress-free!

Tire service , over 2 hours for a tire patch, no time of completion given, very disappointed

Over the last 10 years, I've owned two Buicks and have always had them serviced at Radley. They are friendly, courteous, and get the job done on time and for the price I approve before the work is done. No surprises at pick-up time. In addition, I've never had to go back to get something redone. They do things right the first time. That's a big plus in a busy life.

one of the employees had an unfortunate accident with my vehicle in the service area while getting an oil change. I am pleased to say this dealership took really good care of me. I owned a Toyota Tacoma for 15 years, had all of my services done at a Toyota dealership literally 5 min from my house and left Toyota because their service was horrible. Radley went above an beyond to make sure I had a good experience in the repair process, kept me informed and returned my truck in a very reasonable amount of time. Paul Beedle ( Service manager) and Rick Donaty (Service Shop manager) are men of their word and will keep me as a customer for many years to come. Thanks guys for treating me as a valued customer.