Martin Dankanich

Review of Radley Chevrolet

After receiving a recall notice in the mail from H...

After receiving a recall notice in the mail from Honda, I called the hotline number and they called Radley who told them; no appointment needed, parts in stock, come on in. So I did. When I arrived, a friendly young man was messing with me as I was pulling up in the line at the service dept. He was easing me forward, stopping, easing forward and repeating this over a minute or so. When I opened the door, he laughed and said "Just messin' with ya, gotta do something to pass the time." I did not find humor in this. He checked me in and told me due to the rack on top of the car, the car wash would need to be waived. I said "No problem but I do want you to look at the front end, suspension is making noise." He then tells me there will be about a 2 hour wait. So much for no appointment needed. Stranded, I called my son to come pick us up. About 2 hours or so later, the car was ready. When I pickedit up, i noticed a very confusing statement on the invoice about multiple recalls and parts not in stock and how I would be called when parts were in. I asked the cashier and she said work had been completed. Confised l left. About 20 min later, I called a number on the invoice and the person it noted to call was gone for the day. I spoke to a service tech who cleared it up and told me my airbags were good. I mentioned that I noticed that during check in, the rep checked that I declined the 21 point safety or service checks. Deapite me saying I specifically wanted something checked. On top of all this, this Civic was in for airbag recalls the last go around and it seems there was no record? I had to be inconvenienced yet again. Needless to say, I am less than impressed by the whole experience.