Pro Guard Warranty Reviews

Christine Saylor was quite helpful answering all the questions I had. She's very knowledgeable and a pleasure to deal with.

I am a service advisor from a independent shop, we deal with a lot of warranty companies and this was great dealing with these guys, Esther deserves 10 stars but 5 is all that's allowed

Edit: I am adding a star because they finally fixed their mistake. This company would prefer I remove my review, but I can't in good conscience do that. As I said before the people you talk to on the phone are very polite. They never had a bad attitude, but that doesn't make up for the fact that it took me leaving a bad review to get my situation resolved. To me that says this company cares about their public image before good service. Obviously I still have my warranty and it has a couple more years on it. If I receive better service in the future I will consider changing my review, but until then I advise potential buyers to be wary. Some people seem to have great experiences with this company while others are stuck in situations like mine or even worse.

If I could leave 0 stars I would. Find another warranty company or just pay for the work done on your car yourself, since that is exactly what this company has made me do. I had work done on my car over a month ago. I used my warranty for the first time and the company gave my garage the run around for over a half hour. I ended up having to pay for the work to get done myself and wait for the company to refund me for the work they were supposed to pay for. Two weeks later I get a check that is missing a $100 worth of work that they were supposed to pay for because the company misfiled my paperwork claiming I have a $100 deductible that I don't have. I sent in proof that I don't have a deductible and had to call the company multiple times to find out if they were fixing their mistake. I finally received an answer that they had fixed my paperwork, but now it has been weeks since I was told I was being refunded my money and still nothing. Now this company isn't answering any of my calls. I have even gone so far as calling the dealership I bought my car and my warranty from and he has contacted the company to get this situation fixed. Unfortunately nothing has been changed and I am still being ignored.
Overall, communication is terrible. They never call you back, never update you on anything, and leave you with a false sense of reassurance every time you finish talking to someone. I genuinely hate getting short with people. I always try to be understanding that there are things I'm probably not seeing behind the scenes, but this service has just been terrible. People are polite, but clearly aren't getting their jobs done. You'd be better off paying for the work to be done on your car yourself than dealing with the headache this company will give you.

Christine recently handle my claim on a proguard warranty that I purchased. She was extremely knowledgeable and helpful. Great customer service experience!!

We purchased a warranty through this company about two years ago when we purchased our son a 2006 Hummer H3. Unfortunately the Hummer came down with several issues a couple of months ago, many parts, some major, had to be replaced. I could never in words describe the credit that Steve deserves from us on handling this repair. Things were alittle bumpy with the representative when we first called, but once Steve took over, it was smooth sailing! He handled everything for us with the repair shop, and went above and beyond in the customer service department as well. I would highly recommend Pro Guard Warranty company to anyone that is looking for a company that they can rely on, and that will handle their claim very efficiently! Thank you so much Steve, and Pro Guard Warranty, for getting our sons Hummer back on the road and giving us, as parents, the peace of mind we now have in knowing he is safe!!
Sincerely,
Shawna

Absolutely worthless warranty. Be sure to ask what they DON'T cover. To say I was mislead is an understatement! I'm canceling my warranty if I can ever get anyone on the phone.

Fair prices, and great, no-hassle coverage! Pleasure to work with!!

My representative was very nice, walked me thru my warranty and kept me updated on what was going on. They paid the mechanic as soon as the vehicle was done! Definitely recommend!!

PRO SAVE THE RECOMMEND TO EVERYONE. VERY GOOD ATTENTION .
MIKE ALWAYS HELPS ME WITH THE BEST SERVICE, VERY FAST AND EFFECTIVE 10/10

I purchased a warranty through a dealer. The dealer swore that ProGuard isn't like other warranty company.

Several months after purchase, my car started acting up. I called the ProGuard and they suggested that I take it to their partnership shop (Aamco). The shop told me that my catalytic converter needed to be replaced, and the shop also told me that they will arrange with ProGuard all the bills. Two days later, I recieved a call from Aamco saying that ProGuard doesn't cover that.

I paid $1095 for my warranty, and the repair was $1100. I will never purchase warranty from ProGuard.

Not to mention, after being told that they don't cover that part/labor. I called them, and asked why wasn't it cover, and the CSR put me on hold for fifteen minutes. I hung up and called them again, and they would not answer, I was told they had a specific representative to handle my claim. I left him a voicemail and it took him three days to get back to me.

When I finally spoke to him, all he had to say was "I don't know what to tell you, but we do not cover that repair."

0 stars!

Worst warranty company ever, I did not want to give them the one star I did but I had no choice. The communication sucks, You think your warranty will cover a issue but they make a way to pay the least they can still leaving you with a huge bill in the end. I would never recommend this company to anyone. I have had nothing but issues since the first day I utilized the service.

I recently filed a claim looking for my reimbursement check and Christine S made sure the check went out immediately and was a great help!

I've been a shop owner for 18 years. In that time I've dealt many aftermarket warranties, some who I will never do buisness with again. With that said I will be happy to help any of my customers or mutual customers shared with Pro-guard warranty. Let me highlight the personal care given by Steve. He put the customer first ,followed up throughout the job and checked in 2 weeks later to be sure all was good. Pro-guard has been a pleasure to work with and I look forward to the next encounter.

Have worked with many warranty companies over the years at my shop. It has never been as easy to do claims then dealing with proguard and Brittany in claims. She has made it so easy and we have built a great relationship with her. She is a true asset to the company and we love working with her.

Steve at ProGuard warranty is the definition of what customer service truly means! An employee like that is hard to find...ProGuard warranty you are so very lucky! I would recommend this warranty to everyone just because of the customer service I have received.

I own a shop, Next Gen Auto, and I frequently do business on their customers cars. The process is always super smooth and they always approve everything rather quickly to allow me to finish their client's car promptly. Steve in particular is a great adjuster who always understand the situation and helps me finish the car with no hassle at all. I highly recommend this warranty company to anyone who buys a used car.

Best Warranty company out there!! We use Proguard for all our vehicles that we sell and they have been very responsive and helpful on following up with us and keeping customers happy! Great prices and even better service!
Thanks Sam!

Great company to deal with. Our representative Laura Laubach goes above and beyond to help us out. She has visited our dealership MANY times to see if we needed help with anything! She was the main reason we went with using this warranty company, she helps out her dealerships, is VERY knowledgeable and super friendly! The proguard warranty website is very easy to use and navigate through. I give Proguard and their staff 100%

Mrs. Christine Saylor was excellent in assisting me and my family.

I am currently working with the very friendly people at proguard to resolve the issues with my car.

This place is the absolute best! Every interaction I have with them has been a treat. Great service!!!!!! Jill is awesome! I highly highly highly recommend!

Back in March I had some issues with my Mercedes,. I was of course concerned how quickly it would be fixed and how much would be covered by my warranty and also how much out of pocket it would cost. Everything was covered as part of my PROGUARD WARRANTY plan. As it turns out I had mimimal out of pocket (Like $100 ish). I was assisted by Brittany H. She was curtious, Professional and extreemly helpfull I would recomend PROGUARD to anyone and also Brittany H. to anyone who was entertaining getting a warranty on thier vehicle....Alex Ricci

Steve really helped me out, got my claim paid fast and even helped me to shop around for a better price on service!

Thanks!

Bought a truck the motor went thanks to pro guard they covered 1750 towards the new motor not bad.

Jill and the rest of the ProGuard team are excellent to deal with. From a dealership stand point and customer relations.

Covers NOTHING!
Would not allow cancellation.
Total garbage! Do not buy!

Great service. My issue was taken care of in a timely and professional manner. Thanks ProGuard.

Company is a total RIPOFF. They send out their inspector to find ways to deny your claims. When they are not successful with finding anything to deny the claim they then require you to allow another inspection. That requires you to pay for your mechanic to breakdown your vehicle and you too occur additional expense when they deny your claim.
I would recommend you stay far away from this company total waste of your money.

Whaley

Buyer beware!!!!!! Do not purchase this extended warranty is covers nothing at all. The wording in the policy is vague you will waste your money. I brought my car into the shop and it has a bad oil leak, come to find out the warranty won't cover it and that's ridiculous as the repair will cost $700.00. I never used the warranty ever since I got it over a year ago and you mean to tell me they won't cover it. I called into customer service and inquired on the status of my claim and the gentlemen on the phone laughed as he told me it wasn't covered. Never again will i purchase this type of warranty from these people again on my next vehicle. They word there warranty into thinking you covered when in fact you are not. I've learned from these types of warranties.

Purchased an aftermarket warranty through Proguard and had an unexpected (Major) vehicle issue develop about 6 months later. They were quick to respond, got my vehicle fixed promptly and even covered my rental car. I would highly recommend Proguard to anyone looking into aftermarket warranties with the purchase of their used vehicle!

What a blessing to have this coverage! I was treated with such kindness and respect from Pro Guard! I will recommend them to evetyone!

Christine S was a great help and answered all of my questions! Awesome customer service!

Check engine light came on took it to get fixed. I have 100 dollar deductable and ended up paying almost 500. Save your money and go somewhere else totally not worth it.

Steve from proguard was great helped me out in a big way. Services where quick he was on top of his job! Pricing was unbelievable. Definitely would use there services again if needed! Would recommend this to anyone who needs warranty on there car.

My experience with Proguard has not been good overall. They do have good people, who respond to your calls or concerns, but the processes laid out are extremely lacking quality, control and customer orientation. After paying hefty money for a car warranty, you ultimately end up in paying for repairs and rentals too unfortunately. I will not recommend doing business with this organization.

Thank you for your services. Im happy to do business with them.

Awesome company.... They were there when I needed them, A plus company. I would recommend them to everyone, this is a must for your vehicle. They even worked with my mechanic to get the job done....

WE ARE A PRE-OWNED AUTOMOTIVE DEALERSHIP IN MYRTLE BEACH, SC, AND WE RECOMMEND PROGUARD WARRANTY TO EVERYONE OF OUR CUSTOMERS PURCHASING ANY VEHICLE THAT QUALIFIES!! THEIR CUSTOMER SERVICE AND CLAIMS PROCESS IS THE BEST IN THE BUSINESS, THEY REPRESENT THEMSELVES AND OUR DEALERSHIP AMAZINGLY. WE ALSO WANT TO THANK YOU FOR OUR REP. JOHN PLATANIA, THANK YOU!!! HE HAS HANDS DOWN EARNED EVERY CONTRACT DONE WITH PROGUARD!!

Terrible customer service from Brent the customer service manager. Don t waste your money on the extended warranty it doesn t cover much of anything. The representatives were reading a script and had no objective response. I m definitely having buyers remorse after only having my car for two months. Due to there awful customer service they are also making my local dealership look like thief's.

I have had warranty companies in the past but nothing like dealing with proguard great customer service. Very quick to get your car back on the road for you. Thank you Brittany for all the help.

I don't like the long wait time, but better than most.

I deal with Esther in payment processing and she is always professional and responsive,, keep up the excellent job . Rich in claims is very knowledgeable and easy to work with. Thanks Esther and Rich

My business partner and I have been in the automotive sales industry for a combined 42 years. We have sold warranties from many companies over the years but when we opened our own dealership it was no question that we were going to use Proguard Warranty. The service and hassle free claims is by far the best we have seen. Our rep Mike Scatena is always available to help us with any issue and is a true professional . We HIGHLY recommend Proguard!!

Customer service was extremely helpful explaining and helping me understand my policy. A+++ would recommend to friends and family!

I have been providing my customers the option to use ProGuard for years. Great service and most importantly great service for my customers if they ever need to file a claim. All warranty companies are nice upfront, only the good ones are there when you need them.

The dealership I work for joined with this company a couple months ago and we coulscou be happier. If you're looking for a great service contract company to team up with, look into Proguard! You will not be disappointed.

No as helpful as you would think. Lots of Hidden fees and you have no choice on where to bring your vehicle.

Worked with alot of warranty companies and this one is one of the best

I bought this warranty for a span of three years for my used car. Was not able to use the warranty for even a single repair. I was not able to claim for even $1 from ProGuard during the whole tenure, for over $10K spent on the car repair. Had to finally sell the car after bearing all the repair expense on my own, even before the tenure ends. Would not recommend ProGuard to anyone and also caution about going for it.

I have to admit I was wary of purchasing an extended warranty but my experience with ProGuard Warranty has been awesome. They walked me through the claims process, paid the repair shop directly and I was back on the road within two days. Highly recommend them.

Had an amazing experience, had a rough week and when I spoke to Steven he gave me that peace of mind that everything was going to be okay . I highly appreciate the folks from pro guard warranty . They really help me when i needed it .
Will recommend to anyone .

I think hands down proguard warranty is one of the best warranty companys to deal with steve is very polite and does his job well!!

ProGuard Warranty has been a joy to work with over the last several years. With all the years of experience we have in the car business, ProGuard is the most professional warranty company we've ever dealt with. The way they handle claims and quickly resolve issues is second to none. They truly look out for the best interests of both the dealer and the customer which is extremely rare in this day and age. ProGuard has excellent service and has become a trusted partner of ours. Our rep Rob Clark is also fantastic.

- General Manager of Richard Catena Auto Wholesalers

Very professional and meticulous with how they handle all clams. Courtesy on the phone and understanding.

Steve from Claims was a true professional & a pleasure to do business with. We would highly recommend this company. They totally stood behind their warranty commitment for us at SO Friendly. Looking forward to working with you again. Darin

Would like to give 5 stars to your representative Brittny who took the time to explain your contracts. I am purchasing a used vehicle and was offered your warranty. I have been ripped off before so decided to call with questions I had. She took the time to answer all my questions and explain all the coverages offered. She took her time to make sure all my questions were answered! Will be purchasing warranty and will most definitely spread the word of how wonderful the customer service was!

Cant get anyone to return my call. Don't know how they have such great reviews. Customer service number is a voicemail

I wish I could give them 0 stars. I left a voicemail for Steve for 5 straight days and no response on accepting my claim. I don't recommend them for anyone.

Brittney Harrison is the best to work with! She has made my experience nothing short of awesome!

When my original car warranty expired, one of the limited options presented to me was the ProGuard warranty for my 2013 Chevy Traverse. About 2 weeks ago, my transmission blew on a Friday. After waiting all weekend and all-day Monday for the dealer to take some type of action, I opted to give ProGuard a call on Tuesday morning. As soon as I was connected to the adjuster, Steve, the ball started rolling. As soon as I introduced myself over the phone, Steve knew the car I was calling about. He stated he was going to call the dealer directly, see what needed to be done, and would be in touch. Within 20 minutes, Steve called back, knew exactly what needed done, and was working on a replacement part. He called back a few times that day updating me on the progress and had found a transmission to replace mine. After finding that, he even found a better one and was able to have it transported to Pittsburgh to start the work earlier than anticipated. It was great because my dealer was telling me I was going to be out of the car for weeks because GM couldn t get parts in due to the strike.

I have to say, I was hesitant and was ready to be told because of this, or that loophole, that this wouldn t be covered under the ProGuard warranty. To my surprise, Steve was able to work with the dealer on negotiating their labor rate, had the transmission shipped in, and had everything wrapped up with me only owing the deductible. NEVER have I had such efficiency even from the direct GM dealer. Had it not been for Steve, my car would probably still be sitting in the lot waiting for GM to do something. I would ABSOLUTELY purchase another warranty from ProGuard. Steve was amazing to work with!!

I just wanted to thank Christine at Proguard Warranty for the amazing help. I received my reimbursement check in great timing. Keep up the good work.

Thanking god I purchased this warranty!! My engine went on my car unexpectedly and the whole process so far has been very smooth thanks to frank!! They truly care for their customers and it shows!!!

I purchased a used S2000 with 104k miles. Got talked into the warrant at used car dealer. I use to sell cars and was reluctant because most warranties aren't worth the paper they are printed on! Well, this company saved me! Brake calipers went bad, they took care of me, no haggle. My engine blew next! Not only did they replace it but also let me get the engine of my choice....wow! Then o2 sensor went bad and again they stepped up. Even the shops were super impressed. I highly recommend this warrant company!!

Would recommend not wasting the money, and honestly with the issues I've had along with family members who bought from the same lot and bought the same warranty; any dealer that offers this sham of a warranty, I'd stay away from.

As a sales and finance manager at a used car lot, I cannot stress enough how important it is to have an extended Service agreement. Unfortunately not all extended warranty companies are the same and it has become quite normal for extended warranty companies to not cover failed components. This is not the case with PROGUARD and it is refreshing to say that they actually stand by their word and if I ever had any complication for a client I was able to call my rep and have it handled within minutes. This is a family owned company and they bend over backwards to make sure that your mechanical breakdown needs are met. I have one of these personally on my Acura and when my power steering rack and pinion went out PROGUARD paid for it with no hesitation including the diagnosis. This company is nothing shy of great. I wanna give a special shout out to our rep Chuck who takes very good care of us and is easy to get a hold of and is very flexible with helping my clients choose the best coverage option that is right for them. Great job PROGUARD highly recommend it to anyone looking for an affordable high-quality extended Service contract!!

Best pricing, Great Customer Service, and Fantastic people! Proguard Warranty is best warranty company Bar None. I have been in the business for over 15 years and have never seen a warranty company like Proguard. The pay all the claims and they do it fast and with a smile. Nataliya is the best rep I've ever had she truly gets involved any issues she jumps right in and solves the issue immediately. If you are in the market for a Vehicle warranty My vote goes to Proguard!!!!!!!!!