When my original car warranty expired, one of the ...

When my original car warranty expired, one of the limited options presented to me was the ProGuard warranty for my 2013 Chevy Traverse. About 2 weeks ago, my transmission blew on a Friday. After waiting all weekend and all-day Monday for the dealer to take some type of action, I opted to give ProGuard a call on Tuesday morning. As soon as I was connected to the adjuster, Steve, the ball started rolling. As soon as I introduced myself over the phone, Steve knew the car I was calling about. He stated he was going to call the dealer directly, see what needed to be done, and would be in touch. Within 20 minutes, Steve called back, knew exactly what needed done, and was working on a replacement part. He called back a few times that day updating me on the progress and had found a transmission to replace mine. After finding that, he even found a better one and was able to have it transported to Pittsburgh to start the work earlier than anticipated. It was great because my dealer was telling me I was going to be out of the car for weeks because GM couldn t get parts in due to the strike.

I have to say, I was hesitant and was ready to be told because of this, or that loophole, that this wouldn t be covered under the ProGuard warranty. To my surprise, Steve was able to work with the dealer on negotiating their labor rate, had the transmission shipped in, and had everything wrapped up with me only owing the deductible. NEVER have I had such efficiency even from the direct GM dealer. Had it not been for Steve, my car would probably still be sitting in the lot waiting for GM to do something. I would ABSOLUTELY purchase another warranty from ProGuard. Steve was amazing to work with!!