premium credit ltd Reviews

Partner got us insurance from this company, as I was lead driver, it s under my name. After being charged a late fee from one missed payment, they ve now said they are cancelling our policy from not providing documents which was never stated before and they still had the cheek to try and take monthly payment. To make matters worse they ve not classed themselves an unsecured loan on my credit report. So this is a warning to anyone considering insurance with these guys, don t do it. It could ruin your future. With the way things are at the moment, you d think companies like this wouldn t be in action but just shows they have no compassion and is run by ar**holes. Wouldn t even give them one but google won t let me do any less.

cannot believe this company had credit with them for years through insurance company.. came to renew this year and was declined credit ...received letter from insurance company explaining there decision .have email as well ..so rang insurance company they said they did not understand so would appeal on my behalf as i.ve never missed a payment .received second letter saying premium credit declined again. so would have to pay my premium in full ...so said i would not renew and found insurance with another company job done ..or was it no premium credit set up there own direct debit and took money from my account with no credit agreement ..no insurance from my original insurer absolutely nothing ..there rip off THEIFS

This is an extremely poor company. They are impossible to contact. I am unable to make contact using either the telephone number or the email address provided. I am trying to cancel a new agreement before it starts and it is almost impossible to do so. I have stopped my direct debit at the bank and received threatening letters as a result despite not buying the product they want to sell to me. They are a shambles at best and at worst dishonest.

Should be investigated for the way they conduct business. Horrendous.

I've no problem with Premium Credit other than the website which I find difficult for annual renewals. I reluctantly have paper correspondence because of this.

The worst costumer service in the world. Calling and waiting for 15 mins, for nothing.

Worst company ever. Send threatening emails and damage to credit score as a result of being automatically being renewed into a policy and not signing their form! Don t go anywhere near them

They don't deserve the vitriol they are getting on here,but they are money grabbers.I found them to be ok on the phone with a little concern over my ability to get a settlement that i didn't see in the terms and agreements but was assured i could do that when i rang them.

Terrible terrible company!.. thought I done my homework but there very clever!.. got them through lady bird insurance so after I changed car ( i was driving a ford focus) i upgraded ford ranger.. then another focus .. wont insure, so More

takes an age to get to speak to another human being,plus lack of phone numbers on the agreement forms,not happy, cancelled potential agreement,

Great company to work with ,,hope many years to come ,5 star treatment

I received a credit agreement even though I have never taken an agreement out with this company. This company sounds very suspicious.

Terrible company. Shockingly high interest rates and unjustified charges. Avoid at all costs.

Money grabbing company to be avoided at all costs (first google review ever !! )

My Husband has been sent an agreement that he knows nothing about. The email on the site is not a correct address the phone number is a premium number. It make you wonder about the legitimacy of this site Have cancelled via there site but i won't hold my breath

Well.... Absolutely appalling company if i could give it - 0* i would and i am sure others will be feeling the same considering the reviews on here. I missed 2 payments but paid soon after. Meaning my policy according to Premium Credit has been affected by future finance. I was sent confirmation to confirm my upcoming policy but soon after was sent a letter to inform that they will no longer be providing finance for my policy 3 days before my policy ends!.
I will advise anyone who is looking for vehicle insurance finance to stay well clear as they Definitely DO NOT advise nor give any help or suggestions to their customers and only but leave you in the lurch!

con merchants.stay well clear of this company.simply buisness should not be using them. they love to take a default charge off you.all they say when you leave a review oh sorry contact us..bloody jokers

First time of using Premium Credit. So far so Good. Ask me again next year

COVID-19. Absolutely shocking, check who your insurance uses before agreeing, I rely on my contractors insurance whilst working on people s houses, unfortunately due to the virus I can t work and have no funds, I contacted the insurance company 4 times in 4 weeks, I then proceeded to cancel my direct debit after no success, premium credit set up a new direct debit behind my back and sent me a letter demanding the full funds, The reason I cancelled the first one is because the funds weren t there and would me into charges with my bank, I have since contacted them direct to which I received the recorded option saying they had cancelled my policy, I then went back to my insurance to receive the reply they have agreed to freeze payments for 1 month meaning my policy is due in 2 weeks.
1. It s been impossible to get through to someone to sort a payment break.
2. The 1 month break isn t even worth it by time they ve replied, all other firms have honoured government guide lines on 3 month breaks.
3. I feel sorry for my insurance company who have done everything to get me an answer.

This Credit company needs a serious reality check, if they were bad before the pandemic they are a disgrace now. Don t bother using your generic reply - you don t care.

I've had a good experience with the deposits, the set-up and the information I need/care about. No trouble but seeing the other reviews I feel as if I got lucky...or they have improved. Keep doing good work and you'll get plenty of capital and ting!

Had to re-edit my review. Shame really. The bank mistakenly rejected my direct debit. I phoned up 2 days later and paid by card. Kay the advisor wavered the late charge of 27.50. Bit steep but she cancelled it. All great I thought. Until this morning when I checked my credit file and they have only updated my credit file with a late payment. Knocked my score right down. All for a tiny mistake by the bank. Phoned up and was told it's how they do things and that I just have to accept it. This company must take enjoyment out of doing things like this. Direct debits get missed by people all the time. Is there need for this behaviour by these scum bags. ##AVOID THIS COMPANY LIKE THE PLAGUE ###. I will never use them again. Huh I didn't ask to use them initially, my insurance provider just assumed I wanted them. Never again. Cowboys want to be ashamed of yourselves.

Operating illegally, issuing defaults for a failed credit agreement that I never setup!!!! Complete fraudsters and parasites.

ABSOLUTELY DISGUSTING THE WAY THEY TREAT CUSTOMERS! Almost impossible to get through to them and they charge ridiculous amounts in charges and sneakily try to take it on top of your monthly payment. I have had nothing but problems with them and i would avoid at all costs!!!!

Lovely people to deal with and will help you out as much as they can they got my insurance down over 60% when I had a conviction on my license so ye they did well to say I have that on me

Worst service, they dont understand late payments from work , no sympathy during covid 19 , when we are ment to be sticking and helping each other

I have nothing that needs me to (personally) insure yet this company has somehow got my details and have been taking payments out of my account - after finding out about this at 1715 no answer before these guys switch the phone lines off a 1800. Luckily for me i live fairly close to Epsom so i will be paying them a visit rather than waste more of my time calling the numbers provided.
Must be doing something right to get such a positive rating.

I spproached RAC for van insurance as my old insurer no longer dod van cover. When I needed to spread the cost, without being told this would go through a 3rd party I suddenly had this company contacting me. Went along with it but won't again. Be warned that your agreement woth them is "a rolling contract". You will have to notify them of termination or they will just continue to take money.

Been with 3 months now, no complaints, had a couple of phone calls with them & been courteous each time, changed payment date no prob.
good experience so far :)

Disgusting company. I got a quote from Asda for house insurance. I merely wanted to amend the quote to cover buildings and co tents. Do you think I could get through to either these people or Asda to do do, now they are threatening me with all sorts. Most unprofessional disreputable firm I have come across. Be aware public..... they are on my credit file now for an un secured loan!!!

Never had a problem and been with them a while , they was very helpful when I needed to change my direct debit days , would recommend.

Terrible service, with covic-19 and they got nothing to help you in a crisis. Been told today that my insurance is going to be canceled.!!!
as I can t work because I m not a key work. And I m self employed I don t get any money till we go back to work, when the government say we can, Or in June when the government pay us self employed our grant.
All other insurance companies have something in place.. not these there just after money and don t care for you STAY CLEAR MY ADVICE

Set up my insurance for the direct debit to leave my account on the 1st of the month. Your company took the payment on the 28th of the month for two months forcing me into an unplanned overdraft, I was charged by my bank and then had to pay extra money to your company to move the direct debit date!!!

So far everything is going very well, but I have not been with them long. As the saying goes, "The proof of the pudding is in the eating". I will have to wait and see how things develop. Hopefully there will be no problems.

excellent service, easy to use, very good customer service advisors and i saved money

As other reviewers have stated... if I could give them 0 out of 5 then I would. Terrible company. Impossible to speak to anyone and they make it impossible to make any payments, thus ratcheting up default charges by way of their own More

Very easy to access and avail of staged payments. Obviously a cost involved but not overly expensive.

One is not aware that DD payments will be dealt with by this shadowy company. They provide no information about the provider or product. Giving the name of the company they have an arrangement is useless as many have many different aliases depending on product.

In future I will find out if DD is handled by Premium Credit and either pay a annually, or find a different provider.

And don't bother replying with a stock and flabby response.

Absolute joke of a company. Just out to con everyone. Getting conflicting stories between them and aa insurance and neither tally s you to what it should.

Call there number enter lots of Information only to be redirected and told there closed. Surely a simple message at the start would be helpful

Absolutely dreadful services, ridiculously long waiting times on the phone, no chat boxes, inexperienced staff, that kept me on hold for five minutes. Everyone should stay far away from Premium Credit. This company needs a serious fintech disruption.

Did not appreciate a fine for not returning signed documents in time. We live in a world were everything is now online.

I really didn't need to post this review as it is just the same as everyone else's review, a sham of a company and now Tara Kneafsey of Wonga fame heads them up, says it all! A disgrace, cheating company I cannot believe that Lloyds Business Insurance recommend this set of moronic low lifes. DO NOT sign up to monthly repayments for your busienss insurance with this company unless you wnat to be Royaly ripped off.

Terrible company (chosen by our "old" business insurance company) to manage monthly payments. They WILL NOT communicate with you, emails are unanswered, phone calls are overseas (South Africa for my last call) where there are constant silences on both sides making it impossible for them to hear customers, and customers to hear them for a conversation. They send automated emails telling you to log into the My Premium Credit portal, but the login does not work, the password reset request does not work (send the email). Irony is the head office was in Epsom, then moved to Leatherhead which is just a few miles away. Crazy.

Got my insurance finance with this firm and im quite happy with the way they re dealing with the service . Great customer service

Think twice before choos this company. This company take "double" from your account. Them don't set up direct debit in time and after that charge double. On phone answer person who don't understand what you ask straight away, when need answer on question direct. All phone talk about nothing.

There was a hiccup with the first direct debit payment we spotted this straight away and paid over the phone including the late payment charge. We then received letters stating if this happened again they would demand the full payment. They also said that they had informed the insurance company and I could get my insurance cancelled.
It made us paranoid to the point that when the second payment went out we kept checking our bank account to make sure the payment hadn't been returned to my bank, as it had the first time.
I found this company to be very intimidating..

As I wanted to pay for the breakdown cover for my (oil) central heating boiler in installments I appeared to have no option but to use this company. On the plus side, everything seems to be working as it should!

DO not use Policy expert or premium credit , they take your money without agreement and do not return it, scam . yours Chris S

Have had repeated issues , trying to pay this company, have failed to make a payment online, failed to get through on the telephone, the automated system continually repeats itself , so you get nowhere. I have now posted them a cheque to pay my house insurance outright.
However after reading all these bad reviews , i wonder how reliable my house insurance policy would be if i needed it??

They set up a Direct Debit on my child's saving account with my knowledge. Been taking money for six months without my knowing. I don't even know who Premium Credit are. Can't get through on the phone. Going in to see my Bank to sort this out. The Bank however advised that Direct Debits are not usually taken from children's account. How on earth did Premium Credit get the details is beyond me. I don't even know the number without looking at the passbook and have never taken any more out since it was opened 11 years ago. I AM NOT HAPPY!

Absolutely woeful company I'm amazed the FCA have not closed this company down. They breach all guidelines they are supposed to be working under. Disgrace of a company.

Shockingly incompetent service!!! Why would RIBA insurance work with them is beyond me. It's embarrassing how bad they are..!

Absolutely useless I'm trying to set up my credit agreement so I can pay however as soon as I click on the link it doesn't work and can't see a phone number to call. 1 star is generous

"Premium Credit is the No1 insurance premium finance company in the UK and Ireland" is the bold claim on their website. How on earth can a company/business with such a tittle and responsibility be so shambolic. Been trying to sign an agreement for two months online as their letters instruct to no avail. The website appears to spend most of its time not working than working and all the while they take a "chaser admin fee" off me for every month it goes unsigned. Shame on Premium Credit and shame on my insurance company for using them. There must be another company out there that could do this better surely?

Extremely poor customer service. Be careful of their hidden charges. Overseas call centre always causes communication problems. Dora Legotse unfortunately could not grasp the cost to Premium Credit in terms of future business they have now lost from my personal and business use. I will insist my broker uses an alternative credit facility when renewing policies.

The attitude of the customer service advisor was extremely rude and abrupt. Should not be in the job.

i got a email through go compare saying your car insurance is due soon please act fast , i never thought nothing of it as they sent me some quotes from other companys that was well cheaper , saying i had a few days left to renew so i signed up to grove and dean , then had my agrrement with premium credit ? little did i know i allready had my car insurance with aa and was 8 months in ! how they set up my car insurance and took payments off me i dont know , but this is scandalous ! it should have shown my car was already insured but they still sold it me , should be against the law that ! anyway 2 months gone and im still trying to get my money back , and they make it impossible to contact them . how these companys get away with this is beyond me !

What a waste of time. Very unprofessional staff. Seem to be lost with responding to customer queries. Provide inappropriate information. I have been using them for more the 3yrs. What an experience.

Almost impossible to contact, timed out whilst reading terms and conditions - Note the APR is over 23% my original quote showed 11.7% but failed to point out that this figure was the flat rate. Gave up trying to use them, because if this is what they are like when setting up an agreement, heaven help anyone who has an agreement and actually needs to contact them.

Out from nowhere I've got a DD from them dlckhe@ds, with what permissions and authorization they can do that to people? Still they've got the balls to play with their power which soon will finish

Would give 0 stars if possible. Paid extra to have direct debit go out on a particular date which they didnt do. Took payment early causing bank charges. Refused to admit mistake or even help. When they finally moved the payment ended up with them takinh two payments in the same month. Appalling organisation have lodged a formal complaint with ths FSA and the ombudsman.

Dreadful Company .. I didn't realise opting to pay monthly for one of my car insurances would end up with what could only be described as a pay day loan shark firm.. premium numbers to call, hidden charges.. I wish I had the time to escalate to stopping these guys existing..

This company is a bigger joke than Mr Bean becoming the president of the United States, unhelpful cancel policies without your knowledge, mess up your home insurance and don t tell you before then do something, this company should not be allowed to run and should have there practices reviewed joke

Received a letter from Premium Credit telling me to go to the website to read the letter, in which it says to call them if there's any problems....the only problem is that they don't include a contact number anywhere on any of their More

I am happy to use the Premium Credit service for my car insurance for the last 3 years. I like the online service.

We had policy with ingenie and we gave them over months notice we were not renewing. They sent a renewal confirmation letter 17 days before the expiry of the policy and just after we had bought a policy from another provider. I called More

Such a bad company, kept sending me threatening letters about my home insurance not being paid when it had previously been paid through my insurance company! No communication between the 2 companies by the look of it. Customer services rude also!

We always use Premium Credit to pay for our car insurance and breakdown insurance. We have always found the service fast and efficient and any queries are always answered promptly. We can keep track of our account on the web site which is very useful. We would have no hesitation in recommending them.

Terrible company. Change dates of direct debits for no reason then fine you for missed payments.

Absolutely shocking company, Premium Credit, Premium Rate Phone number....this is the second time in a month that i have been left on the phone for more than 15 minutes listening to that hideous tune, money taken from my account on the wrong date and then put on hold for an additional 9 mins while they listened back to MY call, at my expense from the previous call, information requested at the beginning of the call from an automated service and then asked the SAME information by the advisor once you get through, if this is standard practice it needs to stop...and this happens EVERY time i call, are they being trained to keep us on hold for a certain amount of time knowing its premium rate,? i would love to know how many other people this has happened too....if i don't get an adequate answer within 8 weeks, the time frame stipulated by the financial ombudsman, then i will take this further. My phone bills are higher than my insurance..!!!

My policy was cancelled on 2nd April 2020 after my bike got stolen and damaged which resulted in insurance company offering payout. 1 month later I got charged 62 pounds from Premium credit for insurance on a bike I fo not own anymore. Contacted them and told me that if I pay 62 pounds, it would be cleared. I've explained to them that I am not paying for insurance for another company's vehicle. See you in court

Very easy to set up no hassle. Very happy with the service

This company is the biggest lie ever!

The worst service ever!

got hung up on, would not pick up and messed up my payment!

Not possible to give = Taken 2 amounts of money from my account today 1 payment was authorised very rude individual on the phone to me when I questioned it

Would give 0 if I could, took payment for a renewed policy on a random date and the charge me 27.50 as the payment bounced been using for three years and no one is willing to help disgusting service absolute con artists stay away I'm cancelling my direct debit and my agreement!

Very professional and simple service. Used for my Car Insurance. Very good indeed

THIS COMPANY IS A SCAM!!

People please be aware of this company. They are very difficult to reach. I have tried calling them numerous times between work and all occasions, failed to get through to an advisor.

They only wants our money and will try tie you into a contract with small loopholes that benefit the company and put you in a sticky predicament.

Insure the Box cancelled my policy and they tried to still charge me! After writing a lengthy email to explain why I can t pay anymore because I don t have a fricking policy!!!

I m not paying for a service that has been refused to provide!!

GO TO HELL PREMIUM CREDIT!!!

These " people"have taken money out when they were not given permission for that has now ended up making my phone bill money get returned so will get a charge and credit rating reduced. Bunch of cretins