premium credit ltd Review

Avoid like the plague. Did not utilise their finance service and their hard search resulted in a 30 point drop in my credit score. Again avoid this crook outfit like the plague.

Workers just continuously pass you on to another worker, saying the same thing as the other until you give up, with your problem unresolved.

My direct debit was cancelled by accident as I had a few insurances whilst moving house. Within 3 days I had a threatening letter claiming they had lodged a default, advising me to get a solicitor and I was in big trouble. I called to try and re setup my direct debit and pay anything due but after 15 mins on phone and typing in loads of data to a cyber voice I was told I couldn t make the payment or set up a direct debit because it was Saturday. Don t send people letters that land on a Saturday if nobody can contact you then! Cowboys and bully s who will never get any of my business again.

Been using these guys for the past 4 years now absolutely perfect. Not a single problem in the years. Always spoke to nice polite people when calling would always recommend

Reading other comments I myself had missed a payment before hense the calls and they were polite and understanding people and was let of the charge.
And it's not hard to change the direct debit date online I have just done it myself LOL

What a bunch of money grabbing useless #####, Asked them twice to change the dd date with no response, resulting in two months of fines for missing payments tried to talk to them do they even answer phones, now I ve cancelled the policy I ll see how long it takes them to Harass me for the money. Don t use this company they re shocking fees for everything no customer service and useless online accounts that you can t get to work or the systems down

Dont use there cowboys they put late payment on my Equifax file when I gave the new bank details and claim its admin error which they wont remove and also charged me 27.50 default charge.
Close brothers much better

Horrible company, no communication with me regarding cancelled policy. No reason whatsoever to have cancelled agreement that I can tell except me trying to change the DD date. Then sat on hold for over an hour, sums up the amount of More

Horrible company with 0 customer skills. Read small print! Dropped my calls twice today. Rather than ring and say theirs an issue, they'll leave it a week and let you figure it out, then charge your for it! Utterly appalling.

Tried to speak to a person, any person! I had moved my start date forward by one week and ended up with two reference numbers. Just wanted to confirm that I wasn't paying for two policies. I now have to check my bank statements. No support , would not recommend this company to anyone.

Charged for not signing a credit agreement; however, I wasn't sent any documents to be able to sign said credit agreement. I'm now behind on a payment and I am unable to pay it because I don't have a reference number and they don't cooperate very well.

Do not take a insurance policy out where Premium credit is involved, I will make sure these people are not involved in the future with any insurance policy I have.

Been with my insurance company since April and had no end of trouble with this bunch of cowboys. Paid my deposit on the 1st April and they next tried to take a payment on the 14th April, after 100's of calls to them and my insurance company (both of which blamed each other) they finally sorted the problem out. I changed the payment date June 23rd, received a confirmation email and it even says my next payment date on their website, I get a letter saying that I have missed my pant for June. I phoned them again today twice with no resolve and their so called customer services reps burbling their way through the phone call, so I asked for either a supervisor or a mber of their accounts team to contact me, 4 hours later and still no call.
My advice is stay clear of premium credit because they are a bunch of clueless idiots with no idea about payment dates or payment plans!!!!!

These people don't bother with reminders, they just remove money from your direct debit whether you want to continue with your policy or not. They also bundle paperwork with the admin bill for not completing said paperwork, so both arrive days after the money disappears from your account. Crooks who I'd give a negative rating to if possible.

Totally useless company. Even charge you for CHANGING BANKS !
Claim they did not get your signed credit agreement and CHARGE YOU FOR IT. AVOID AT ALL COST. NOTHING BUT SHYSTERS AND THIEVES.

This is a fraud company. The will take your money without your permission. Be careful..

My car Warranty company use these to provide the credit. The warranty provider informed me that I would receive the credit agreement for signing, but despite being told the policy and a follow up letter have been sent, More

Tried to call the company today regarding my dd that did not come out to clearly pay my bill. Yet can t get though on the phone and it won t let you pay it online either! What s the point in having the section online to to do this is it does not work .

Recently took a policy out accidentally missed one payment now I get a FCA letter telling me about missed payments I'm adult I understand what a missed payment is don't need to be told by a company I've defaulted a simple excuse me you've accidentally missed a payment would doo Wil certainly not be taking any more insurance services from a money hungry company who makes profits on people's misfortunes they probably get paid by exsperian to mess people's credit up like give people a chance for Pitts sake

0 stars as still waiting for you to ring dont know who you are sent this company 3 emails asking them to explain themselfs NO RESPONCE

AVOID AVOID AVOID

I checked my credit score today. It has fallen because, unknown to me, Premium Credit had conducted a hard search into my credit file. I believe this is in relation to an insurance policy that I recently took out.



I am exploring what to do when a company makes an unauthorised credit file search, as well as cancelling my insurance policy because the insurance company is guilty by association.

The worst insurance company I have ever used. Started my insurance on the 11th June , which I can prove with documents and e mail , yet they billed me for May ! How does that one work ?? Cancelled my policy by telephone before the cooling off cut off , thank God!
Yet still receiving e mails saying I owe money , even after their own office worker told me that my policy is cancelled and no payments will be taken. Avoid at all costs. How does this company get clients ???

Wouldn't recommend these to anyone, won't delay or hold payments due to COVID 19, will only delay by 5 days!!!
Rubbish company.

Couldn t be bothered to set my direct bebit up for two and a half months, poor customer service & no communication.

Never knew they had the wrong account details until I had to contact my insurance company, who informed big the situation, so would say communication requires a review.
Apart from that all pretty painless.

I don't know who these people are but they've just sent me an email saying I have a credit agreement with them. It's a generic email that doesn't tell me any details about this so called agreement so now I'm on the phone to them. I can't get through because I have no credit agreement reference number.

I find premium credit easy to manage my pet insurance and have had no cause to complain

terrible company. they take payments when they shouldn't and charge you super bloated fees. Always avoid credit where pissible - these guys make money by making it difficult for you to sort things out - 30 minute call wait times, slow response...most displeased ..

Can't remember why I needed to use premium credit. never had no issues. Payment has been taken every month on time. Seems to be a good company.

Had the money for my monthly payment, the bank refused the payment so the company penalised me for it. Not sure what I could have down outside having the money ready, explained the situation to them but they still charged. I can see why they're so lowly rated.

Excellent service , really helpfull, and i wouldn't hesitate in recommending
Premium Credit to anyone

These have just come up on my credit file when I have not authorised or asked for anything avoid.

Only had Premiun credit for 3 months but customer services are very helpfull. Havnt make a claim, thank god! but gives you confidence if the worse hapened.

Joke of company! Completely unorganised and unprofessional! Change dates of direct debits then charge you ridiculous fees if the money is not in your account! complete pirates

These morons have taken money out when they were not given permission for that has now ended up making my phone bill money get returned so will get a charge and credit rating reduced. Bunch of cretins.

I've had an awful experience with this company, they have fined me and negatively affected my credit score, and had absolutely no rights to do so. Illegal and immoral behaviour. They also purposefully make it impossible to get hold of them so you can't rectify a situation.
I accidentally cancelled a direct debit which I called immediately to reinstate, the company confirmed this had been done (Post Office). The next week I received a letter from Premium Credit, so I called the PO back and they again confirmed the mandate had been reinstated and that I needed to do nothing further. I then received a second letter from Premium Credit two weeks later stating that the payment hadn't been reinstated, along with a fine. The Post Office have confirmed that the request was sent both times, but not processed by Premium Credit. This has negatively affected my credit score, resulting in me not being able to obtain a business loan for my company (I previously had a fantastic credit score). As I said previously, they make it impossible to contact, so I seem to have no choice but to pay the fee / fine to stop these letters. Appalling and shameful behaviour, using their status as a credit company to rob individuals with no right to do so. Especially in such a difficult time when so many businesses are struggling under the pressures of COVID - (the business loan that I've been denied because of this incident was to keep my company afloat. Thanks, Premium Credit.)

Absolutely aweful, my Gap insurance uses this company, took first payment before i had even been sent access to the agreement, attitude of call centre staff is not very pleasant.

the company is a disgrace they are a third party to flux direct insurance and cancelled my direct debit without warning due to my proof of address not arriving to them on time causing my insurance to be void. this was not due to any missed or late payment. then will not re-instate the direct debit. and now have to pay the full amount of the policy upfront. this company has taken money off of me for a few months too and no compensation disgrace of a company and will seek legal advise i also would strongly recommend that you keep clear !!!

Third time we have used this service for our dog's insurance policy. we have had no problems other than it was a bit slow in getting the documentation in place to pay the first premium. Could do a bit better for repeat customers

I have tried contacting this company 3 times today to make a payment and 3 times i have been on hold for approximately 10 minutes and then the phone cuts off i cant use the online service as it says my reference number is not on the More

Very helpful and friendly service any problems were addressed straight away highly recommend this company definitely five-star service

Terrible..

Member for three years paying my insurances by monthly instalments through premium credit.

Until...... After three years of successful monthly transaction with any failed payment they wrote to my broker to inform them they are cancelling my credit due to a failed payment.

I spoke to my broker who had no idea what was going on, who checked my account to find it in order and in good standing.

Turns out that premium credit decided that I don't exist because they have no proof of ID. Rather than speaking to me or my broker they just cancelled my insurance policies to get my attention. Putting me and my customers at significant risk.

My broker kicked off and forwarded the info (it was on file anyway) and managed to get things re-instated.

I still have had no communication from premium credit and feel they should be dissolved as a company for there incompetence actions.

tried to charge me for not updating my address and threatened to make me pay in full even though it had been sent through twice. Just what you need when you're moving home.

Terrible, absolute cowboys, scammers, rude, you name it.

Horrible customer relations. Rang lots of times fobbed off put on hold. Not helpful

pure fraud police are being called sent letter same as many others no details of what its for cant get any response from the people you speak to watch out everyone this is so wrong they must be desperate for money keep an eye on your bank details bad bad people out there

Terrible company! They are not here to help you through the pandemic! They are here to take take take!

Good company,never had any issues and always helpful

This guys will just increase your insurance without giving you any notice, if the direct debit dont go through have the cheek to charge you an extra fee, scams stay well clear of them

Every year there is an issue with my direct debit payment and on the last hour i get a letter to fix the issue and them trying to charge me a default charge

Can't get through on the phone and don't reply to emails. Lordy lordy, what is a boy to do????

Dreadfully complicated. Talk about making something very simple and making things nearly impossible. Hope you vanish.

Terrible company told them change bank account but was never done so they charged.me a hefty default charge so I paid up on line then turn round and say they haven t received the payment would not recommend them and customer service was very rude

Not really happy, been in the phone holding for over an hour, only to be cut off. Called again, hold again for an hour, cut off again! Terrible customer service at this stage!

What are yoiytaking my money for? IIeillI report yoir company

Woeful customer service. Struggling to even get through to anyone after a default charge was added for some unknown reason

Sorry we are closed after all the security checks.

Please call back any time on a weekday between 8am and 10pm.

How can you sort out if you can not talk to someone.

It is 11.30 am Monday 29th January not a bank holiday.

And I get 20 pound default charge can we not counter charge for our time.

If only.

Laws protect the rich.

all was very straightforward& easy to understand thank you

When I've needed to deal with Premium Credit they have been helpful and polite. I needed to change my DD details with them and there were no issues at all.

This is my first ongoing year and its really helping me spread my costs.

Awful company! Payment bounced and I was trying to call and pay manually on the day it bounced and the next 2 days after! Couldn't get hold of them and said they were out of office! Managed to find a way to pay but it said to wait as they were still processing the payment, so I did, hoping they were Re taking the payment, called the next day because it still hadn't come out and I'd been charged 27 pounds as a late payment fee. Now still cant get hold of them! Joke of a company. Considering we are all on lockdown it's hard to get to the bank at the moment to put money in and I think they shouldn't be charging the late payment fees atm!

My Initial View of this company is an over complicated credit agreement which runs a "Hard Search" on your report, engineered to generate money in uncertain times is my initial thought. As soon as my term is complete I will not be using them again. This company was used by Simply Business so I could pay installments on a monthly basis. After reading the reviews I think I may be stuck with them for 12 months as tying to exercise my right to change my mind doesnt seem to work for a lot of Users

First time customer and have to say so far so good. Found the application and policy paperwork all straight forward and easy to deal with.

Beware...this company is still in the last century. They apparently haven't heard of 'Faster Payment' bank transfer payments. So having been promised a refund 8 days ago they have just told me that it has been 'processed' today but I won't get it for another 5 days - 13 days in all !

Just another one of those companies that wants to take its money on time but doesn t want to pay out money in a reasonable time.

Shocking company.missed a payment because of covid and not been able to work as self employed.still charged me missed payment fee.will not be renewing.no help at all.

Not a nice experience when purchasing insurance. Will avoid in future.

I don't know why this company is even contacting me, I paid for my car insurance in full direct with the car insurance company so there is no need for them to email me near enough everyday and send me post. Ridiculous company!!!

A Con Of A Company. - Seems I've just opened an account - Which I have not - I look forward to receiving the appropriate documentation in the post - which I will take to my solicitor ASAP. - BTW Premium Credit your email is illegal - I will pass it on to the relevant authorities. - Happy New Year

They were very quick with helping changing my car in the middle of my policy. Thanks.xx

My transactions with Premium Credit have all gone smoothly.

Very responsive and had no issues setting up insurance. Reasonably priced in comparison with other firms. Recommended. I hope the company continues this level of quality service!

My experience with Premium credit leaves me thinking of them a bit like they were robots. A couple of months after I signed up, I've been asked to send documents that I had already provided. A day after the deadline to provide the documents they asked for (the second time), my contract with them was cancelled. No follow-up, no-verification, no phone call, no email. Only a letter informing me of the termination of the contract. Felt like I was dealing with a robot. A badly configured one...

Just got a statement showing alive policy that was completed in December 2019.

Scum bags don't use this company. They will take money through DD without your authorisation.

just had an email returned , i am trying to contact them , my mum's health has deteriorated and i am struggling to keep up with things and unfortunately missed a payment, i cant speak to anyone and it wont let me register online i cant get through to a human , all i want to do is speak to someone , Im so frustrated it really is the last thing i need right now !!!

I have had very good service for several years now.

Cant say I enjoyed using these at all really i missed my last payment which was not my fault but there own.
The charged they add on for a missed payment are ridiculous and unfair.

I am having great difficulty trying to talk to someone from this company,instead they want you to contact them by email which is soul distressingly annoying.I only hope that if I have to contact them to make a claim its not as hard.........

TRIED TO LEAVE ZERO STARS BUT WONT LET ME. Absolute shambles of a company. Can't speak to anyone as their phone system takes you round in circles asking for your date of birth over and over.