premium credit ltd Review

Would give 0 if I could. Phoned up to settle my finance. To be met with the worst customer service I've come across. Very rude, and highly unhelpful.
When I asked a question they either didn't have the answer written in front of them or didn't like it, they hung up on me. When phoning back to say I had paid the settlement amount, I was answered with a very rude 'no you haven't.' (Bank advised it takes 2 hours to show in recipient's bank) I'm glad I no longer have to deal with these people. Awful, awful company.

For me it was the best choice..i didint have no problem until now...and they are very helpful and kind.thank you

Keep getting emails off them haven t even got an account with them

There is no mechanism in place to tell me who my service provider is without my reference number, as I have mislaid the documents, you cannot get to speak to an adviser, and you cant get copies of your paperwork without your reference number on line either, bit of a sham!!

Just received a notification that a hard search has been made against my name and i applied for finance form premium credit.At no single time did i apply for finance i only asked for a sole trader public liability insurance quote am so gutted by there actions i would really advice others never to deal with such a company

Like a previous review, I have also just had a threatening letter from these people even though I rung and cancelled at the correct time, fuming is putting it mildly at the moment, also the letter conveniently arrives on a Saturday so I can t do anything for 2 days.....cowboys

really hard to talk to someone from premium credit, being on hold for like 24mins and 36 mins. plus cant even make a payment online even they said u can make one.

Really easy to set up and the ease of reviewing your payments or making a payment just adds to the ease

Used this company one year ago And still now having trubble even tho all payments received in full and on time, insure policy ended now but still emails coming though and the company provides very minimal contact with half the address and ways being none monitored. With hundreds of 1star reviews am now very worried to the outcome. Now will be recoding every attempt as this all seem like a con

Poor service. Continuing problems with their inability to do a simple task

I had a dreadful experience which took months to unravel and instead of my premiums being spread over 12 months they are now spread over 8. It took numerous phone calls to put things right

A disastrous company steer well clear completely non-responsive, appalling telephone set up that simply doesn't that you deal with what you need to deal with how on earth the FCA has not shot them down is beyond me. This company would not understand what treating customers fairly actually means even if it was put right in front of their faces.

The only reason they got one star is because I cannot post without giving them some kind of rating, but they don't even deserve the one star

Worst credit company for insurances, have had repeated late payments taken out of my bank due to this joke of a company taking payments earlier than what was agreed and then refuse to refund me the late payments they have taken

steeling money from costumer. don't trust this company

Don't use this robbing company. The company set up another credit agreement to pay my golf club subscription without my permission. I cancelled as soon as I noticed the first payment going out. They have refused to pay it back!

Been using for 2 years for my car insurance and never had a problem!

Very poor customer service.
They use a premium number and keep you on the phone for as long as possible.
I asked to change my payment date from the 15th to the 1st and was told I have to make my usual payment on the 15th, plus a payment on the 20th, then a payment on the 1st to make this happen.
They said they cant change payment dates by more than 5 days and if I want to change to the 1st, I have to use the "accelerated payment method" which is clearly their way to making you pay extra.
A very simple solution would be to just pro-rata the payments. But of course that doesn't get them any extra money, so why would they want to genuinely help.

Just another finance company does everything it can to provide 1 STAR CUSTOMER SERVICE.

They don't answer the phone just put you in a system for 20 minutes at 12p a minute rip off company

They allow me to pay my zego bike insurance in installments so i can work for ubereats. Very nice.

Stressful experience as Premium Credit does not recognise my business account, could not accept payment from the business account credit card and kept telling me that my business bank account rejected Premium Credit's direct debit request. I had to pay the business premium from my personal account which is far from ideal. Not impressed.

Avoid at all cost. Ripped off by this company, I am about to take these to cost to get my over payment refunded.

So far so good!! I haven't had any problems as yet, and generally receive good communication and polite helpful staff!!

As with any and all reviews, you can't make everybody happy all the time!!

Impossible to get through too company should be shut down by trading standards. Absolutely appalling

I use this company as part of my pet insurance. I was sent information about the renewal and told to go online to sign the agreement. I could not find it on the site. I intended to go back and look again but got distracted and forgot. Next More

Absolute pain in my ass. They take my payments randomly, they can't find payments I've made to them on their system, I get told different things by every single person I speak to and their emails are completely illiterate.

Mistakenly thought using this firm to pay for my companies insurance will be an easier option. Turned out that suddenly my companies debt is suddenly showing on my credit file as unsecured loan, when I try to speak to someone to pay off this stupid debt their telephone system simply does not let me get through to anyone, ask a hundred stupid questions. After I managed to get into some que I am told I am the 16th in the que? I also think the numbers I pay do not add up right, but I am not going to bother fighting over it it anyway.
----------------------------------------------------------------------------
Update; Managed to speak to someone to settle the balance, but did not have a clue about when and how the change will be reflected to credit reference agencies,

Sat on hold for 20 mins, eventually get through and the signal their end was terrible. She ended up hanging up on me. Piss poor

Dishonest JOKERS, making a charge for not been able to collect my insurance payment on the 1st January, I ask the jumped up keyboard warrior how this has happened and all I get in return is in a sarcastic tone, I will send your credit agreement you signed to say we collect on the first. I was in amazement that this person who was probably throwing up in her handbag makup smugged with one shoe on the early hours of this morning did not realise this day is a bank holiday and new years day.

Honestly this has happened so many times now and I'm sick to the back Teeth of this happening to people like us. Happy New year premium credit, you made a few quid this year putting you default charge up.

sent proof of address and driving licence they were returned with complement slip to say all ok but then sent email one week later to say they had no proof of licence or address

Always taking money before due date then charge you a extra 20.00 for that service disgusting am looking else were. If they decide to take before the date then they should not charge you if there not enough money in the account 2nd time now a very unhappy customer. How many does this happen to ?

Can someone do something about this company please the never answer the phone and they are a financial company, it's not good and very frustrating. Will be reporting them further 1hr 20min later and I'm still holding

I only wish I'd read these reviews before agreeing to use this company again.
Never ever again!
Get ready for the 'cut and paste' response...

Do not Deal with this company they are very unscrupulous they lie and bully their customers. I am compiling a detailed report for the FCA they are in breach of their credit license.

Received a letter for something I have not signed up for, have informed my bank to stop any monies going out of my account to this company.
The letter doesn't even indicate what the insurance is for, just what they will take. Also how the hell did they get bank details????????????????

I have checked the info you have given me and I am still none the wiser, I have never had insurance with this company,

Being a client through one of my brokers for few years but I do Not recommend!

Tried to set up a DD for an auto-renewal car insurance policy I had cancelled. Send me a threating letter for a policy I'd paid off previously also. Surly setting up a DD with my bank details would be deemed illegal without my knowledge or signed agreement?

Absolutely dreadful. A website that is completely (possibly deliberately) unhelpful, an in-website emaIl facility which bounces emails back, and the worst, and most unhelpful communications I have come across in a very long time.

In my case the insurance company concerned was some outfit called "Dynamo" who insure mobile phones. PCL seems to be linked to various insurance companies which use a very dodgy auto-renewal process by which it is virtually impossible not to renew - and then threaten and bully a customer who objects to being unreasonably treated in this way.

Be very careful indeed if you deal with either company. I will be reporting them to the FCA and the Ombudsman.

Appalling all round. Website doesn't work properly, just sends you back to login everytime to want to go on a different page. I made a payment which was been taken from my bank account but Premium cowboys say it hasn't been paid. Extortionate charges.
Check before you buy car insurance who provides credit for them, if it's these clowns then Avoid Avoid Avoid.

It was my first time using Premium Credit and I would have no problem recommending them. They were efficient and very helpful.

This company...what exactly do they do? I have woken up this morning, to a text telling me I ve entered an unarranged overdraft. I ve checked my bank account, and this company have started taking money off me, unlawfully. I have never heard of them, never dealt with them, and have never agree to the payment of a monthly direct debit.
Disgusting! I will be ringing my bank, and blocking this company from taking more un-agreed amounts off me. DO NOT trust this company, there s clearly something dodgy going on.

A shocking, disgraceful company who should not be allowed to trade. I am making a formal complaint against you.

Had a letter saying i had defaulted having cancelled a world wide travel insurance policy with the broker as no point paying for something that was not going to happen. They accepted and i cancelled my direct debit. Received a letter saying More

DO NOT USE THIS COMPANY ruthless charges, very difficult to contact, and then they try and claim a full years cover after 7 months cover! REPORTING TO FINANCIAL OMBUDSMAN

Absolutely useless, customer service is terrible and their online website is just as bad!!!!

Terrible company DO NOT USE THEM!
After days of trying to contact them via the website, which has been down for several days and 3 different numbers which don't even ring, I've given up, something fishy going go!

Great service, Have use this service for many years and will do for many years to come.

Disappointed that when you ring them no matter what option you you still end up with the same recorded message. I have taken out new contract and cannot speak to a real person about my query. The whole world appears to have been taken over by AI

Due to a change of bank account the DD late to be paid by 4 days... The letter I have received from Premium Credit Limited is just so insulting to say the least... Well I will not recommend this company or not will I be renewing with such a piss poor firm... Angry doesn't even come close...

I have no problem with the service overall , but when my bank refused one months direct debit the response was way over the top , the letter you sent was threatening and written assuming I had willfully chosen not to pay. All you had to do was phone and I would have paid on the spot.

Appalling 10 minutes pressing options to be put through and listen to rubbish music for another 20 minutes and give up tried this 4 times now

Bad people they kept taking my instalment on the 24th and not wt i requested the 25th so kept incurring me charges i did contact them to change the date but they would not .. avoid at all costs con men

Terrible company, try charging when not officially allowed to, real fraudsters, do not deal with if you can help it.

Not happy,first they try to take my payment b4 they due date, and then when it wasn't payed as it was not due, they wont to charge me 20.00 pound for there mistake, I don't think so.

If I could give 0 stars it would be .
Absolutely appalling company . No customer service skills or real duty of care when dealing with customers . Beyond ashamed to have had dealings with this company. As soon as my business insurance is up for renewal I will be leaving this cowboy company and I suggest if your reading these reviews you stay well clear of having any dealings with this company. Clearly a lot of people think the same and have been dealt with the same. Proving what an incompetent company premium credit really is. PLEASE TAKE YOUR BUSINESS ELSEWHERE

Very helpful and professional. Sincere thanks !!!

Hi i hvae been with you for 2 temrs now on different cars and found that thew cost is good the service is fantastiuc also to speak with a person very polite and exsplanes very clearly the reasons if any why things have changed i am very happy with the service you give and thabnks you very nuch best regards spencer

Want to cancel my insurance but the only way is to call them but they are always busy waiting up to 45 minutes to speak to anybody. I would have more luck trying to talk to Dick Turpin and he is dead. All third party with no one to talk to, try employing more people to answer calls instead of making your customers wait. Poor service!!

Cancelled my insurance and was told I didn t need to pay anything further then get an email from premium credit saying I have defaulted a payment, try to email no reply and try to call and every option seems to fob you off impossible to actually speak to anyone

NEVER, NEVER, NEVER do anything with that company!!!
They do hard searches on your credit file without even letting you know.
For all of you who are not aware, hard search on your credit file affects your credit score in a bad way.
I was building mine for long time and from excellent went down to good because of them.
When contacted them to complain about that they have said that they have done nothing wrong.
When asked them to amend the hard search to a soft and explained my reasons why they have said no.
When asked them to do something about that they have advised me that they can not make any changes.
And they did that before I have even signed the contract with them.

Well, let me tell you something guys.
First, it shows somewhere in your many terms and conditions that you will perform Credit search but it is not mentioned what kind of search you are going to perform.
I have had many other credit agreements with other companies over the years and not even single one of them did a hard search on my file.
And trust me, you are not the only company which shares information with credit agencies.


If I knew that you will do it I was going to make that payment in one go and not dealing with people like you!

I have read some of the other comments and looks like my case is not the only issue that company has!

AVOID! This is a deadful company to deal with. I changed jobs and explained to them that I needed to move the date of my direct debit. For the first month they took it on the 5th of the month, as instructed. The next month they reverted More

terrible company do not use took double payments out of my account and then took over a month to return them rubbish customer services ive given it a one star only because i couldnt give it less

What an absolute shambles, if i could give no stars i would. DO NOT USE, avoid at all costs. I'm not the only one saying this, just look at ALL the other BAD comments, and the response people have been getting is exactly the same, i pray for the day this company ceases trading #snm

I bought a home insurnace with Post Office, and for unknown reason, they gave my direct debit details to Premium Credit. I never knew Premium Credit and I was very disturbed by the threatening email Premium Credit sent me. On August 3, I was charged by Post Office from the direct debit set up and ALSO by Premium Credit for a transaction NOT AUTHORIZED by me. This is criminal. I never consented Post Office to give my personal banking details to Premium Credit. I am complaining to the financial authorities and will NEVER deal with Post Office again.

I do not want to deal with Premium Credit at all.

AVOID AVOID AVOID
I arranged my insurance through ZEGO who then actually arranged my insurance through Premium Credit (please be aware of this if you go through ZEGO).

I'm writing this to alert anyone else who may use them to please be aware of this extortionate penalty and to find an alternative Insurer to use if possible.

I've not had any problems with premium credit so far so good keep up the good work I've rated it 4 star because there's always room for improvement

Not impressive. Renewal due, no notification. Then received emails saying my policy would lapse if I didn't pay - but I hadn't been told what the cost of the policy or the repayments would be. Had to phone, person I spoke to said I'd been told by email - I hadn't. Eventually sorted out, but didn't leave a positive impression.

Absolute rubbish experience my partner looked into joining with them and they have took money out of his bank account without permission,he also cancelled everything with them and he has also tried calling them on numerous occasions and he is getting no answer from them.

These guys have appeared on my credit file never heard of them or used them or taken out any new insurances etc .

Couldn't give a 0 stars rating but if I could I would. They decided to take a direct debit from my account before the agreed date to which the money was not in my account didn't realise that this had happened until I looked on my online More

Terrible company, customer service like a slab of granite. It is cheaper to use a credit card to buy your insurance, buyer beware.

Horrible Company, during the conversation I could hear myself as if I was on loud speaker.

Overall happy. Lower rates for repeat Cus would be nice.

Terrible customer service



Avoid if possible.

Avoid this pathetic company. I now pay my insurance companies outright then set up payments through PC. PC are always quick to say how professional they are but do not look after the customer s interest. Very unprofessional company