I recently bought a used car for my granddaughter ...

I recently bought a used car for my granddaughter and after the fact by a day or so I discovered a miscommunication between the finance officer, the salesman and myself. I thought they offered to extend mechanical coverage for an area of the car that I had been warned about as unreliable as part of the sale. When I got home and settled down the next day (I was giddy as a teenager over the gift to my granddaughter and really trusted the salesman - still do) I found the loan contract I signed billed me an extra $ 2000 for extended warranty ! I was told by the finance officer that I misunderstood our conversation and there was no way he could have 'just given me an extension.' He said he offered the extension without raising my payments. Ouch.... I canceled the extra coverage being very unhappy. Unwilling to accept the lost coverage 'agreement' I made an appointment with Mr. John Folio, the financial manager of that dealership. He listened carefully, did not argue about who said what and asked me how to make things better. I declined his offer to sell me the contract at dealer cost.
Three weeks later the ignition coil and spark plug in cylinder 4 went bad. I asked if that was covered by the factory warranty and was told, no, but it would have been under the extended contract for $ 2000. Wow, so I contacted Mr. Folio again. He looked into it and reported that I missed the time to sign up for coverage at this date. He then offered that I contact the service manager to discuss the mechanical history and prognosis for my car and that he would repair the car at company cost to make things less painful at the moment. If I then felt I needed the extended contract he would still sell it at his cost. Wonderful !!!