Update: After I first posted, I was contacted by J...

Update: After I first posted, I was contacted by John, the service manager, who went out of his way to change my mind about Preferred Chevrolet. He assured me that my experience was not typical, and requested an opportunity to fix the vehicle so that I could know that first hand. I am happy that I did. After bringing the car back in, I do feel that Preferred Chevrolet is a company that stands behind their work and goes the extra mile to do right by their customers. For that reason, I have changed my rating and would go there again if my car required service.

I made a 10:15 appointment and planned to wait for my car that I purchased from them 4 months prior. Lexi told me it could take a couple of hours to diagnose and encouraged me to take the shuttle service home. I did. About 4 hours later, I got a call about the needed repairs. I gave the go ahead to reset the air conditioning and told me the cost (not covered by the certified vehicle warranty...another issue) and fix the stabilitrack issue which was covered under the warranty. I waited for about 3 hours after that and finally made a phone call to see if my car was done. I dialed Craig's direct extension which he had given me when we discussed repairs over the phone. It went to his voicemail. Thinking he may have gone home for the day (5:15 by now), I hung up and called again. The person I reached told me I had to talk to Craig in order to get information about my car, but he was on the phone at the moment. He transferred me and told me to leave a message. I did. About 50 minutes after I left my message, Craig called back and told me my car was finished and could be picked up. This was nearly 8 hours after initially dropping it off. After finding a ride back to Preferred Chevrolet, I was waited on by Peter, who took me back to get checked out by Craig. Craig was sitting in an office in the back and did not get up to help but told Peter to go take care of it. The cost ended up being almost 25% more than what I was quoted on the phone. Honestly, I would prefer to deal with straight shooters If the car was going to take 4 hours to diagnose and another 4 hours to actually fix, I would like to be told that. Make me aware of the actual cost up front. I would rather be surprised with a lower bill when I come in to pick up my car than a bill that is 25% higher than quoted over the phone. This was a disappointing experience in most respects with the exception of Peter, who checked me out when I came to get my car. He was very professional and, though I left dissatisfied with my experience, is the reason I rated my experience 2 stars and not 1.