We've had our 2009 Chevy Traverse in this shop fou...

We've had our 2009 Chevy Traverse in this shop four times. The first two were for a "noisy wheel bearing" in the right front wheel. We had work done each visit for a grand total of just under $1,000. This did not fix the problem so we learned to live with it for about a year. Finally earlier this year, I confirmed with some other car people that the problem is the struts and shock towers. I'm saving up to get that replaced right now.

The third time we had it in this shop was in between the first two. They replaced two catalytic converters for $2,000. The fourth time we had it in this shop, just two weeks ago, was because the car wouldn't accelerate and kept stalling. This time they told me I needed to replace all three catalytic converters for $3,700. I told them I simply couldn't afford that and picked the car up. My mechanic friend fixed the third converter for me and I bought and replaced the 2nd bank one myself for just $100. Problem solved right? Wrong.

The support beam for the first catalytic converter Mysteriously broke off putting pressure on the flex pipe that leaves the first catalytic converter. This was the same converter assembly they told me they had replaced just a year earlier. Well the catalytic was forced at a weird angle which caused the support to snap, as I said putting pressure on the flex pipe. The flex pipe lasted about 100 miles before the loud engine noise signaled to me that the problem was indeed not solved.

I popped under the car to find a giant exhaust leak leaving the first bank catalytic converter. I have no idea when the support snapped, but the best I can tell it happened since I refused service at Preferred about 100 miles ago. In any case, Preferred is the only place that's done any work on that catalytic converter since I got the car. I don't know how to read the fact that I refused service and a problem not identified in, but loosely associated to the service I refused caused another part to fail soon after.

I managed to fix the flex pipe support with a weld. This didn't fix the pipe itself which I'll have to take to a muffler shop to get replaced. Every time I've visited this shop I've left with less money and the more problems. Don't go here to get work done.