Poway Honda Reviews

We have been taking our Odyssey here for service and repair over the past 4 years. I also brought my Tundra here from time to time. The customer service has been exceptional. We usually worked with Al R., but other agents we dealt with have been as good and courteous.

I found that Al has been straightforward and honest. He only recommended what needed to be fixing or servicing and with a full and detailed explanation. One time we had to get our windshield fixed and Honda didn't handle a certain part of it as part of their service. It was recommended I take the van to a close by local shop. Al took necessary time to speak to the other shop explaining the issues and followed up a couple more times after that to ensure I was properly taking care of. Exceptional Service!

I took my Tundra here to get the O2 sensor replaced and they did a very good job and with a cheaper price than a couple other quotes I got from Toyota and a local shop.

Gary was fantastic as ususal. This is my 4th car purchase with Gary.
He always goes above and beyond to make sure i get the best deal.
Very friendly. I love working with him.

Arrived a little over 5 mins. prior to my appointment time and didn't get checked in until 20 mins. after my appointment. Came in for an oil change & tire rotation with a check to the carplay system. Took 3 hours!!!! Yikes. Way to long especially with an appointment. Naphon was courteous. Will try them again, but if the same experience happens with an appointment, I won't return.

Everyone was extremely helpful, and courteous! Our sales rep Rhodel, did a great job! I would recommend everyone by their car here!

Rhodel was very knowledgeable and helpful. He answered all questions and concerns. Will definitely go back to him and Poway Honda. Thank you

Make an appointment. Without one you will be waiting a while

It was excellent. I presented the problem and they went over how they were going to handle it. Fast, easy, and convenient. The ideal experience.

What they have listed online doesn't reflect what they actually have available.

Positive experience 4/5 times at this dealership for warranty service, recalls and genuine OEM parts. I would recommend them again.

Went without an appointment and car was in for servicing and other checks within 5 minutes. Plenty of helpful employees around there. Though the regular servicing and other checks took 1 hour 45 minutes which I thought was high but that was the time quoted to me initially so cant really complain.
Overall it was a nice experience and I would highly recommend it.

Excellent service and very fair pricing. We have purchased two cars and have several deals and all our experiences have been very good. I would highly recommend them to everyone.

I like this dealership because its local and they have good service.

The worst service department I ever dealt with. If I could give them zero stars, I would. I normally don't write reviews but had such a negative experience here that I had to share my experience. I decided to go to this Honda to do the air bag recall because it was closer to my home than Mission Valley Honda where my mom purchased her car and a co worker had such great things to say about this service department. I did not read the reviews before taking my mom's car here which was my first mistake. If I had, I would not have taken her car here. When I first called, they told me that the air bag recall parts were on back order and that it would take 6 to 8 weeks and that they would call me to make an appointment when the part came in. Fast forward 2 and 1/2 months later, no call, I had to follow up with them (This probably should have clued me in as to what kind of service department this was). The airbag part was magically in when I called them so I made my appointment. Came in on a Saturday morning appointment. 2 1/2 to 3 hours later, was out the door after the service department tried to upsell me on other services which is to be expected, I had to rush home to give my mom her car back for her to go to work. I did not check the car thoroughly inside and out when I got the car back assuming that I would get the car back in the same condition that I dropped it off in. My mistake in assuming that. The next day, my mom notices that there were a couple of washers missing on the inside rear door handle and the handle was not connected to the door. I bring the car back in the following morning before work asking them to fix it. They install the washers but tell me that they had to order the paneling that covers the washers and that would take 3 - 5 business days. They reiterate again that they did not touch the interior door handle. Apparently it was so far fetch to believe that they would have touch the door when they fixed the airbag and apparently went through the car to find other services that they could upsell me on. Basically inferred that my mom and I were lying. (Apparently, my mom and I take washers out of the interior door handles and try to blame other people) At this point, I really did not care who did it, I just wanted this fixed and my mom's car returned to the condition that I dropped it off in. Fast forward 3 - 5 business days later, no call or follow - up and me having to call multiple times and leaving messages about this part. Finally got a response a little over a month later to the multiple messages that I left them that the part is finally in and to come in to get this fixed. Finally came in this morning before work to get my mom's car back to the same condition that it was in before this craptastic headache began. To add insult to injury, they made me pay for the $8 part to get my mom's car back to the same condition before they touched it. They were still denying it and basically accusing me of lying. Right then and there, I just want my mom's car back to the same condition it was in before they got a hold of it and I considered the $8 a small price to pay to finally severing any relationship we had with this service department and my mistake and lesson learned for ever going here to begin with.
To take away from my experience here, this service department:
-Does not do any follow up calls to any messages left
- Blame and accuse the customer if the customer's vehicle is not returned to the customer in the same condition.
- Make the customer pay for parts to return their vehicle in the same condition before they got a hold of it.
Suffice to say, I will not be returning to this service department for any future issues with my mom's car

Andrea was an excellent service representative. She took care of me immediately, listened to my concerns and needs. Did not haggle me on price and provided me with coupons and excellent service! Outstanding!

We worked with Mickey Perez and he was fantastic in helping us purchase our car. He was very knowledgeable about all cars on the lot and made the car-buying process fun and easy.

I called to make an offer, and Michael Fein worked to make the deal happen. He was kind, caring, and extremely thorough. Scott Catlin, the finance officer, was also quick and highly knowledgeable. What a wonderful experience at Poway Honda.

Costco auto program directed me to Gary at Poway Honda. They made buying easy and went to trade for a specific color that I wanted. Gary & Mike were great to deal with! Very satisfied

Saw a deal online, came to the store, ask for the same car and the best price they gave me was completely out of range. I ran as fast as I can. too bad because I really wanted that car

Manager Raj Shetty was amazingly helpful and he made the whole process so easy

Nothing short of amazing! They were so helpful when leasing my CR-V and every time I go in to get maintenance they are quick and more than happy to explain everything to me. Thank you Chuck!

This is a dealer you want to get a car. Amazing guest service and 100% for sure get a car at Poway Honda

I had a misfiring engine and Marco Lopez really helped me out. After they found faulty spark plugs, he found a service bulletin and got my job done for free

January 2021 - my first maintenance service: A great experience all around. The service writer, I believe his name was Kem, was super helpful knowledgeable and friendly. Top notch!

April 2019 when I bought my Honda:Nikki was awesome! She was very responsive to every question and concern. She is very professional, knowledgeable, and explains things very well. I definitely recommend Poway Honda and especially Nikki!

The Service team at Poway Honda is excellent - very friendly and honest. You never feel like your service coordinators are trying to charge you for more than you need, and their work is top notch.

EXTREMELY MILITARY FRIENDLY! Just finished buying a 2012 Honda Accord Coupe and I had the best experience.
My sale guy was Colby- ask for Colby people! Sweet, down to earth guy that was with me every step of the way. No haggle. Wasn't there all day. They helped me with my trade in value. I got my car on Saturday night and obviously the banks were closed and they still let me leave with my new car and not having to put in a down, allowing me to come back Monday to bring them the check. The vibe is laid back. Not very professional, one of the employees was making fun of another employee by physically mimicing the way he/she walked in front of everyone but oh well didn't effect my buying experience.

Mickey and Andre were both wonderful - they were both so engaging - and actually made the car buying process easy and enjoyable.

Great customer service. Thank you for good support.

My fIrst time visit at Poway Honda service Dept. was very present experience

They finished servicing my car within or even in less time they estimated. They had free coffee, snacks and tv going while waiting, so time was able to go faster. They even offered to drive me home and pick me up or drive somewhere local to run an errand but, I declined. Oh, and loved my free car wash service! HOGHLY RECOMMEND POWAY HONDA :-)

Trustworthy dealership. Yes, you'll probably pay more for repairs here than you would from the mechanic in a small shop down the street, but I'm always pleased with the quality of the repair work that comes out of Poway Honda. The service advisors (Nyphon Vue, in particular) always go the extra mile to ask the right questions, get the parts needed for the repair, keep you abreast of the status of the repair, arrange for you to be dropped off back at your home, and notify you quickly when the work is done. They're a very pleasant interface between the customer and the mechanic. This is a very good Honda shop, in my book. I have no hesitation getting my Hondas repaired here, and recommending Poway Honda to friends.

When my Service Agent got started there wasn't anything that was going to stop him. He rolled right through the write up (asking questions, sharing what he was doing, and then giving me an idea of what to expect) and I was on my way. He called me early and told me when my car would be ready. It was pleasant and professional. Thanks Poway Honda.

Great staff, very friendly Cortney was awesome working with my daughter

Review for service department:

DO NOT TAKE YOUR VEHICLES HERE FOR SERVICE! EVER.

Short version: They'll steal money from your car, break stuff that they shouldn't even be touching, then they'll accuse you of lying about it.

Long version:
For the third time in a row, MONEY WAS STOLEN FROM MY CAR when I brought it in for service. Now this is probably my fault for wanting to give their people the benefit of the doubt... I even clearly stated when I dropped the car off that money had been stolen previously, that I knew exactly how much was in there when I dropped it off and that I would check as soon as I picked it up, hoping that this would be enough to prevent the theivery from happening again. No dice. The icing on the cake? They also broke one of the compartments where money could be kept. I didn't know service technicians had to go into those compartments to change oil and rotate tires!!

After discovering that I had been robbed yet again, I alerted the service director, Christopher Melton. To make a long story short, he rudely ACCUSED ME OF LYING about the whole situation and of making it all up. I am appalled at 1) being robbed AGAIN, and 2) about how incredibly poor their customer service is. There was no assurance that this would be looked into, or that it was something that was taken seriously by upper management. Rather, I was told to take everything out of my car before bringing it in (probably because he knows that his technicians can't be trusted around a couple dollar bills lying around).

Save yourself before it's too late: Poway Honda does not value you as a customer! You're better off taking your car (and money!) elsewhere.

CHRIS SCHWIETERS WAS MY SERVICE ADVISOR & DID AN OUTSTANDING JOB IN THE REPAIR OF MY HONDA HRV.

FIRST TIME IN THE POWAY SERVICE SHOP & WAS VERY IMPRESSED WITH HOW CAREFULLY HE EXPLAINED EVERYTHING TO ME.
GOING TO BE EIGHTY THIS YEAR I'M NO LONGER THE SHARPEST CRAYON IN THE BOX BAP

They made an appointment same day and got a big discount with my coupon.

Nyphon got our Pilot in great repair. We had major maintenance due and we knew it was going to cost us. Hard pill to swallow. Nyphon worked some discounts for us. In addition, he found that our compliance bushings on the front end were going bad. These were a recall/warranty item. Although not discussed with us, he elected to replace them and do a front end alignment. When we picked up the vehicle we found out it was done. it was a good surprise for us. Much appreciated...

Exceptional sales and service people. They answer your questions and if they don't know the answer they will find it out and get back to you right away.

Accomodating and very friendly staff. I just wish they also give free carwash (inside).

Gary Lobel,who sold me the car is a very Honest,friendly and kind person.He did not try to over sell or haggle with me.I had a wonderful experience buying a car from him. Michael Fein who helped go over the car functions is very knowledgeable (No wonder he was a school teacher) and gave me some useful tips.He was very kind in suggesting that I call him if I or my family members needed any help with car functions. Great job POWAY HONDA.

This was the worst car service experience I've ever had. They took 3 hours for an oil change, and didn't check out something on my car that I asked to be looked at. There was a half-hearted "Gee sorry" response when the service guy finally brought my car around, which translated into "too bad, I'm really not sorry."

I've always been happy with Poway Honda's service. We own two new Hondas, a 2015 Fit and 2016 Accord, both of which were purchased outside of San Diego County. Each car has had a minor warranty issue, which Poway Honda took care of with no problem. I've also had other service performed there on my previous 2002 Accord. They also tried to help me with some infotainment system issues on my 2016 Accord. They gave it their all, but those problems are endemic to the system, not faulty hardware. But they spent 2 weeks on it while I was out of town, even replacing the head unit. I will continue to go to Poway Honda for service.

Excellent service, from being greeted in the appointment line through entire process. John was my rep who was very professional, respectful and kind. The check list was most helpful and enabled me to understand when I need to return. I have avoided dealer service for 30 years in NJ due to lack of trust and process aggravation. I am new to CA and will definitely have all service done by Poway Honda as they made me feel confident that they would not take advantage of a senior lady. It's a great relief to know I can count on them and if I buy a new car, they will get my business.

wasn't impressed at all with the salesman, he could careless if we were there or not, regardless if we were interested in purchasing a used car , he made no effort to show other cars, we are very disappointed

Three years ago my wife and I purchased a used Volvo from Poway Honda. Raj was our sales person and we had an excellent experience. Today we just traded that one in for another used Volvo at Poway Honda. Mickey Perez helped us this time. From the start Mickey was intent on fitting the family to the car and not the other way around. He listened. Yeah, he can talk too, but never the pressured drive to make a sale. I appreciated the efficiency he showed in getting an estimate for our trade in and moving us through the paperwork. No wasted time, let me say that again, no wasted time.
Thank you Mickey and Poway Honda. I'm a hard repeat customer but you'll see us again.

I was a dedicated scheduled maintenance guy who went to the dealer. After my last few visits to the Poway Honda service department I not only will never go there again but I don't want to buy another Honda (and so stated to the corporate Honda survey they sent me).

I did not appreciate the service department's continual attempts to up-sell or try to convince me to have services done when they have not actually examined the vehicle.

My most recent visit was the proverbial straw: I asked them to diagnose my HVAC system which stopped working the day before my scheduled maintenance appointment. They cited that my HVAC had suffered a multi-component failure which would cost over $2300 to repair. Disbelieving that five components would fail simultaneously, I paid for the examination ($153?) and went for a second opinion. The fault was a relay which cost $34. By the way, the write-up for the HVAC diagnostic failed to cite what any of the problems were or the failed components- didn't I pay $153 for that information?

This is really not the sort of business I want operating in my city.

A very different dealership. Service specialist, Marco was very knowledgeable and helpful.

I bought my red 2018 Honda accord 2.0 from here. The experience purchasing my first car with Gary was a wonderful and easy experience. They gave me the price I sought for the car. Gary was very friendly, patient, and thorough with the process of purchasing my vehicle. I was extremely satisfied with my purchase and experience. I would give Gary a 10 out 10 for all categories! When purchasing a vehicle ask for Gary! I would recommend any of my friends who is in the market to buy a Honda from Gary!

Stop by to checkout their trucks. Mickey their internet sales manager greeted me at the door & gave me the space to poke around & do my field research.

Nyphon is our family service rep and he takes excellent care of our car maintenance needs. I appreciate his thorough and timely communication style!

Cortney was my sales gal. She was awesome. There was no pressure into buying a car, never made me feel like I was wasting her time. Really enjoyed working with her to purchasing my car. The financing guy was a different story. I didn t care to work with him he was pushy definitely not a people person definitely a sales person always trying to push you to buying things you say no too. When we were going over the financing I was NOT told he was a new employee and there was another guy in the room to oversee and if it was ok he joined us. I asked how long he work there, and what do you know it was his first day. I was tired crabby and starving and told him prior that I would like to leave cause this is taking so long and he said ok then like brushing me off that I could leave. My point was hurry the hell up! Let me tell you that I was there to buy a car as I did not have a car to leave in as I was given a courtesy ride to the dealership. There was only one other person buying a car so I don t know what took so long. I give Cortney Sales person 0 Stars.

Everything was excellent, great service and attention. Went out without any doubts about the product I was getting.

Poway Honda exceeded our expectations is every way in purchasing a vehicle. Henry and Lisa valued our time and we got a great deal that was processed quickly. 5+ stars

Everytime I go to this Honda dealership to get my car serviced, Christian D helps me, He always exceeds expectations with his professionalism and his knowledge of what should and shouldn't wait for repairs or maintenance. I would highly recommend asking for Christan D whenever you need your car serviced. Great employee and great experience every time I go.

I walked into the Poway Honda with a request for an airbag fix and it was done in 2 hours! Previously I had been put off by 3 other Honda spots w/ "we'll call you when/if the part is available." I am now reconsidering my prior decision to purchase an American made car next time.

Looking for a knowledgable and reliable service technician, Marco Ramirez is your trustworthy person. Very customer centered and high quality of service.

Once we decided to investigate a new Honda we stopped in Poway Honda. We were greeted by Jose who asked if he could help us. He asked questions as to our preferences and where we wanted to be pricewise. After showing us a car that fit our needs, and discussing finances we came to a decision and got the car. A very pleasant shopping experience.

I bought my Honda CR-V here and it was a very smooth & easy process. So now I bring my car here for all my services. I've never had a bad tech advisor. My most recent advisor was Nyphon and he is excellent! I would say he's been the best so far. He's very helpful, friendly and explains everything in detail. I never feel like he's selling anything to me, which I'm so appreciative of. But if there's something that does need to be done, I trust him. I also needed a rental while my car waited for the airbag recall. He was SO helpful and made the process very easy and smooth. I would definitely recommend Nyphon and Honda Poway for any services.

Been having the service department maintain my Accord since I bought it at Poway Honda. Review is A+. I will always bring my Accord at Poway Honda for service.

poway honda is the best place to buy the car and the sale person rhodel is the best sale person

Had an appt for 9, got there early. Had to wait and didn t even get spoken to until 9:30. Went in for an oil change and they didn t finish until noon. Suggested extra work on my car at noon. Never updated me...I was waiting in the lobby the entire time. Initially told me I needed new sp fluid. I said yes. And then when everything was done they said I needed a new pump....so why would you charge me to change the fluid and then tell me I need a new pump?!
Kids waiting area is pathetic...a box with parts of old broken toys? I will not be recommending you. It was a bottom of the barrel experience.

We bought Certified Honda Civic two weeks back from Poway Honda. Everyone over there were very nice and sales lady (Brittney) was very helpful. They are "firm" on their prices but I HOPE I will get same quality (as what I paid) car too.
They don't negotiate on Certified cars.
Overall very nice place if you are buying new or certified car.
Thanks!!!!

I had a mouse chew through a bunch of wires in my engine. They were able to take my car without an appointment and get it back to me the same day. They charged me a reasonable rate and gave me cheap suggestions about how to keep the mice out of my car.

I could see why this place didn't get a stellar rating. but then again this isn't Lexus or Mercedes. service center experience was mediocre

Outstanding service from my girl Cortney! Easy process, accurate, efficient and kind people all around this dealership. Highly recommended..

Salespeople were knowledgeable and friendly. They seemed to be looking out for what I really wanted, not just trying to make a sale.

We went to Poway Honda last night to purchase a car. I'm not a fan of the purchasing process and was dreading it but Mickey completely took care of us - he made the process so painless. I asked him to get us in and out and he delivered. Mickey is a gem! We drove away with happy faces!

I am so thrilled by the service I received at Poway Honda. It's a bit of a hidden jewel since you might not know that it exists but well worth the amazing service, pricing, personal treatment and care that we received. We purchased the car from salesperson, Raj and he is amazing! He drove for 2 hours to pick me up from my home and drive me to the dealership early one morning so that I could get to work on time. So impressive! I would definitely utilize services at Poway Honda again.

Purchasing a new vehicle could not be easier, all of the staff have great customer service and really look out for your best interest. If you are looking for someone to discuss options for a new vehicle ask for Gary, he went above and beyond helping me get the car with all the features I wanted.

Had a great experience with Doc. I wasn t able to buy a car from them, but Doc was very accommodating throughout the process. Probably the most genuine salesperson I ve encountered. I really felt taken care of while shopping for a car with him.

Windshield wiper problem after having a new car for 3 months. Went to Poway Honda and they have new wipers installed within an hour. Very happy with their service.

Jon was very helpful, got my oil change, was done timely and felt no one tried to sell me something the car didn't need. Great experience I'll be back

We were treated with respect without the sales hustle. Very friendly place.
This is probably the first time my car purchase experience was pleasant.

Ask for Mickey if you can. He s very accommodating and thoughtful. Highly recommend his service. He really knows his stuff and will set you up with the best deals.

Very professional and truly look out for customers.

Poway Honda does not honor advertise/promised rates. I called them to book an appointment for syntactic oil change for my Honda, and price was $ 59.88 +tax. Next morning when I went there for oil change and they told me price is $74.99 +tax, and reason is they just changed the price last night and person how booked my appointment don t know about new/next day price.

Megan helped me over the phone. When I got there she was unavailable to help us so Doc did. He was wonderful! Very personable and knowledgeable about the vehicle. Thanks Doc and congrats on the new baby!

Had car serviced for possible defective performance. Staff was excellent in their attention to my problem, and I am very pleased with the service. Will be back when service needed for the car.

This is my second time going to Poway Honda For a vehicle leaving again nothing less than amazed and greatful for the awesome service That was given. Thank you so much to Shannon and Brittany you ladies are the best!!

I am amending my last review. I received a call from Evan, the service manager, and he invited me back for the oil change I couldn't get last week. I was in and out within an hour and the problem was taken care of. It's impressive how much they care about their customer's satisfaction. Thanks Poway Honda!

I arrived a couple minutes early for a 10 am appointment. There were 10 cars ahead of me in line and the line continued to grow until it reached Poway Road. It took 20 minutes until I was able to speak with an attendant. He stated that someone was out ill. No contingency plan for such situations? The attendant said it would take over 2 hours for just an oil change. At that point, I left. This place is overpriced and poorly managed.

So. They don't do dealer adds like pinstripes etc to make the car cost more. Just as it rolled off the line. Went in over a couple days and thou i couldn't get the car i wanted in the right color at first i ended up with something better in my opinion. Never had a new car so lots of firsts for me.

A good team, seemed very honest and i feel like i got a good deal on my car ( was below invoice on this car thanks to wiggle room and negotiation). Was a fast and fun process, and even thou we discovered a scratch on the last step before driving away they promised to take care of it As it was found before leaving the lot. The discounts on any addons for the next 30 days really handy too for floor mats etc.

Very unsatisfied, unhappy customer. First my husband and I were told on the phone that when we return the leased vehicle that had very low mileage; they would pay us for those miles. That was a big LIE we found out when we went to this dealership. So did NOT want to purchase or lease another vehicle from this dealer so we decided to return this vehicle. When my husband return the vehicle, he spoke to a finance manager and she said we would not have any more payments. That was the deal when he left the dealership. Now we have a settlement letter from Honda Financial services requesting to pay our last car payment!!!! So my husband call the dealer, and gave him a run about from person to person and NEVER called him back. When I called today to follow up, I was told the manager is no longer working there and left a message for a another manager.

UPDATE:
I spoke to a General Manager regarding this matter. She told me what the car was appraised at and I don't believe how this car was appraised. I believe they appraised this car to make it even, so we would not get any money for having low mileage.
What we were told before the vehicle was brought in to what actually happened is completely different. Seems like this is a complete manipulation to get customer's money.

Mark approached me with warm welcome upon seeing me. I told him I am interested with Honda CRV EX fast fwd recommended me EXL referred to Voltaire his supervisor.

I wish I didn t lease my car here. It was been a serious of unhelpful, lazy, and being over charged. They honor none of the promises they make and just want together the most money from you. DO NOT GO HERE ANY OTHER SAN DEIGO DEALERSHIP IS BETTER.

I did not have a positive experience at another Honda dealer. I emailed the Poway dealership to schedule an appointment. Timothy Zank quickly responded and told me they would beat any competitors offer. I walked in and told him what I wanted to pay. The deal was done in about 15 minutes. The longest part was them prepping the car for me. Any future Honda s will be bought through Poway Honda.

We had a great experience with the poway Honda. The sales agent were friendly amazing and gave us a very good deal on our Honda Accord..