Peter Verspuy Music Review

All possibilities to test everything yourself and staff help with useful advice.

Very nice store with an extensive range. Only no response to emails and waiting times via telephone 15-20 minutes

Staff is. Top. Phone accessibility. Purely bad. Honor someone on the count. Pffff

Not the largest of the Bax chain, but found what I was looking for

Nice shop with many instruments. Good price for beginners to regulars and friendly staff.

When I was years younger, I purchased my first gear here. (1) The salesmen abused my age and pushed my to buy stuff I didn't needed. (2)Later it seemed that the 2nd instrument was broken and I couldn't come back for repair. I was able to repair it myself via the manufacturer (very good service Novation). (3) I also got ripped off on cables. (4) They send me away with the wrong size of flightcase (I was pushed to take this one, but I told them I doubted the sizes). The seller applied all his sell techniques on a young "kid". Peter Verspuy is not here to advice and helping you, the are here to sell on margin and take off your money, nothing else. Will never set foot in this store again. To be fair: please note this happened many years ago so maybe not completely representing the store today. Nonetheless Peter Verspuy deserves this one star and should know that they lost a customer. And a musician can be a customer for life if you help them; maybe the first sell isn't big, but come back if you really help them.

Limited stock, and when I was in the store, I felt too little staff available. Previous experience in Goes is much better. I give 5 stars for the Goes location!

Far fewer employees, which means you spend more time here

After Sales is very bad, do yourself a favor and don't buy here!

Long waiting times, if you are helped they are friendly

A nice thing, I was here a Friday evening around 6 pm and it was fairly quiet in the store. The staff is not helpful, after fifteen minutes walking around the store I went home. From a professional matter like this I expect a more proactive attitude of the staff.

I bought an electronic drum kit a few months ago and am extremely satisfied with how I have been helped. 2 weeks ago bought an extra tom for this, again excellent help, but unfortunately on return the cable turned out to be defective. Back to Bax, and yes, excellent, and especially friendly help. I write this review because I see reviews passing by, which I cannot post because of my experience. As an old musician, I am very happy with Bax. Top!!

Beautiful store and you can test quietly. Once it's all right, you can easily order it and have it delivered to your home.

Staffs are friendly and informative. Lot of various items. Definitely one stop shop for audio/video/music related item

Fine shop many offer only too few parking spaces for the rest fine shop.

Have literally waited 30 minutes for someone to help me. There was one employee in the store, with 6 people waiting for him. In the end it turned out that the product was not in the store, while on the site it was still in stock. Sin of my time this!

Already bought a few times at Bax. Good specialist store but availability of staff on the work floor and telephone accessibility really below par. Perhaps it has to do with the fact that the Rotterdam branch has been taken over and that the priority is not there, but could really do better with a store of this caliber.

Good help but the waiting times are really too long.

good shop, good quality and certainly good employees

Bad business not helped at all not enough staff left go to another one this was the third time I am done with it

Not reachable by telephone. Fortunately Vox Humana did pick up in Vlaardingen

A bad experience with this music store for the 2nd time, certainly the last time I bought something here.
Recently made an order of 900eu, including a focusrite interface. The interface suddenly stopped working after a few weeks and sent back for return. After waiting 4 weeks for the return, I received a package back. Interface connected, but still in the same (broken) state. Called customer service and heard that I will receive a new one, because I had already sent the interface within 60 days and I am certainly not satisfied with this junk service. So sent back and received no response, so I was told that I will not get a new one, but that I can wait another 4 weeks for my repair (if the interface does work again). Has been without monitor sound for almost 2 months now, so I now miss out on money.
Sloppy, I advise everyone not to buy anything from these sad scammers. Regret the money I spent here.

Ik ben hier afgelopen week geweest omdat ik wilde kijken of mij PA systeem nog goed werkte (garantie zat er nog op).
Ik ben geholpen door Bas, audiotechnici en werkt dus op de afdeling live geluid. Heeft met goed geholpen en zelfs wat dingen geleerd over connectoren en hoe je die goed aansluit om storingen te voorkomen.
We hebben alles aangesloten en hij heeft professioneel gezocht naar aanleiding van mijn probleem uitleg.
Bas thanks man!

3 quarters waited until someone came to help and there came but no one asked upstairs at the guitar department there was searched I just find someone then someone would come but he did not come

Normally it is a good thing I have already bought a lot of shame it had to be last time

This store is based on self-service, according to the cashier. So then it is obvious that if you want to try something, for example headphones, the PC for listening to music should work. If not, look for shop assistants. Unfortunately, no one is allowed to leave his department, so no one can help you. Only the manager who walks around there can do that, but has been on the phone for fifteen minutes and has absolutely no eye for the customers. Perhaps a few sales courses are in place here for the staff and manager. You should not go here for advice or sales!

Alles is netjes opgelost! Binnen een dag hebben wij een nieuwe gekregen van Bax!

Wauw wat een slechte service! Op 24 november bestelden wij voor mijn zus een Platenspeler van Ricatech zodat we deze op tijd binnen zouden krijgen voor de feestdagen. Hij kwam keurig op tijd aan. Maar toen wij afgelopen kerstdag de platenspeler wilden uitproberen, deed hij het niet! Een grote teleurstelling voor mijn zus die graag haar nieuwe LP's wilde afspelen, maar we hadden er vertrouwen in dat Bax Shop het wel zou begrijpen.

Prima helped clear explanation. Good service, seller has time for the customer and a lot of knowledge of the product.

Helpful people, but limited selection of instruments.

No interest at all
Not to speak to or greet customers, too bad

Employees are knowledgeable. Much is in stock and almost everything can be tried. Recommended if you are looking for instruments or accessories.

The price seemed attractive, but half of the packaging was opened and the microphone seemed to have been used. I needed them immediately, otherwise I would have sent the whole order back. After all, I clearly ordered new products. I could eventually get a 5 euro discount on the bill. As if I would get the confidence to place an order with them again.

Great thing, a dream for every musician. My son got perfect advice, repair and tips about his guitar, he is super happy with this. Thanks Ralph !!

Dramatic communication, delivery time would be 4 days, 6 weeks !!!! Mail is not answered. Do not order at Bax.

Very long waiting times to pay for something so that angry customers do not improve the atmosphere.

Bad employees. I had to wait half an hour for a product that I wanted to buy and not to be found in the showroom. They only had to deal with it. Did not need advice. And yet 2 teenagers with computer questions were more important.

Very unprofessional.

A real Valhalla for the musicmaker. Outside a villa, inside a department store with everything from A to Z for the music fanatic from young to old. Expert salesmen / stars and a nice atmosphere, thanks to a nice clientele. But you can also find good law in the webshop for software. Germans, keyboards, pianos, mixing console and everything else you can keep in your hands on the spot and that is also nice. Parking in front of or behind the property.

Nice store with a lot of instruments and DJ equipment. Always handy as a pick-up location for orders via the website. Parking is free and plenty nearby.

It is just a top store with of course the Bax-shop servers it is a top store. Guitars keyboards drums DJ wind instruments they have everything and you can give it a try.

I thought it would be nice to have an electric guitar in addition to my acoustic one. My choice fell on this LP clone. My first reaction was to scare the hum from my amplifier. It turned out to be due to the cheap cable supplied. Good sound comes out with a good cable. For: a beautifully finished guitar for the money. Cons: the buttons (volume and tone control) do not work. Recommended to visit the store. A long journey but good ... In the store I was told that these buttons never actually work. I could try another one. Unfortunately it turned out to be impossible to find after an hour of searching. One could be sent but without guarantee that it would work or even that it would be checked ... Finally left without a guitar. I tried to buy another one but nobody wanted to sell me one. A precious and frustrating afternoon. Never Bax for me again.

Good products, fast delivery, user-friendly website.
Order: Three sets of strings for an acoustic western guitar.

Good product / quality ratio. Quick service. Website is user-friendly and invites you to visit more often. Definitely recommended for anyone who is involved with music, whether it is a hobby or your work!

In short: Good products, fast delivery, user-friendly website

After standing at the counter for about 20 minutes, passed by 3 people with a bax shop shirt on, coming for a simple beginner guitar that I hung within reach, but unsuccessfully returned.

There was not yet a "hi" and so very super busy it was again not in the store.

When you leave the store you pass another checkout, they see you go and not even a "goodbye".

Consistent In any case consistent, I will skip this branch from now on.

Poor handling of a defective device. Separate service can be mailed but after 1 week response. Even after 20 minutes have been on hold and a call-back appointment is made they appear not to comply with this agreement. Then went to the Rotterdam branch and there the defective device was taken and after a day a B-Stock device would be made available. I would receive a message later via e-mail to pick up B-Stock. Wait now after 1 week for that mail ..... Get already 15 min on hold (2-10-2018).
I am dependent on the product but as it is handled in terms of handling and time with a defect in the warranty I would look for another supplier ...

We used to be regular customers, happy with their service. WHAT happened to this place?

My son placed an order on januari 12th, with a delivery time of a few days. Did not receive anything after 2 weeks.

No response on email, phone (waited for 30 minutes), "webservice team" or the forum on their website.

Did they go bankrupt?

A very nice store with lots of things for the professional audio hobbyist. However, I do expect that the entrepreneur does not come so quickly here. For that it is too much of everything, and therefore nothing as a specialism.

It's a shame I can't just give 0 stars. What a worthless company this is.
Several times in the direction of Goes. They don't know customer service there.
Wanting to buy a substantial sum in the evening, but the person in question gave priority to a few young people who wanted to play with the music. Quarter to 9 there was time for us; however, the person in question knew nothing about anything and he could not say anything about a discount. So, unsettled things home.
Call customer service a week later. Busy (as always?) And stood in the queue for 35 minutes. I got another person on the line who didn't know anything about it and told me they would call me back. Unfortunately, a week later I still had no phone ........ Never again ;-)

With a lot of enthusiasm to this shop for a new guitar ... walked in the store for almost 2 hours .. tried a lot of guitars ... few staff I would have liked to be helped but no salesman came to us. There was 1 who was busy repairing a guitar who asked if I had one question but he was busy ... 1 question ... I just want to be helped with choosing a guitar !!!!
Finally left the business without a purchase.
Too bad Bax ... I buy that guitar elsewhere.

The range is top notch, customer service is howling ...

We were forced to go to the Rotterdam location because only there was the desired item in stock. Unlike the front suggests, the store and assortment is surprisingly large. Despite the crowds, we were helped well. Parking is a challenge when it is a bit busier.

Free choice from affordable guitars and all the space to try them out. I bought an amplifier there myself and am happy with it today. (Katana)

I am literally waiting for an hour to buy a microphone. Already knew which one I needed. It is that I really needed him today. Otherwise I would definitely be gone after 20 minutes. I'm not coming here anymore. Just order online at Coolblue.

I needed extra parts for the microphone but I buy it somewhere else. How much turnover does this business lose because of this under-utilization ?!

Sincerely a very nice store, just a pity that everywhere except for the drum sets you hear the electronic music that people make, making it difficult to view other musical instruments, but a very nice and hospitable store

Nice people, wide range, nice atmosphere, good price ratio.

Great store, friendly service. Equipped with a beautiful Fender Strat.

Large assortment, nice business, friendly and helpful staff with knowledge.

Have now been waiting 28 days for the purchase amount to be refunded to my account. Many calls and emails. It is almost impossible to speak to anyone. 2x Promised that the money will be transferred, but those are empty promises. Not recommended.

Good musical instrument store. Large guitar collection

First big advertisement black friday then no discount for my chosen article - I just can't think of it properly.
Ordered Friday morning - heard from employee home tomorrow . Package not delivered - maybe Monday!
We support your stage - SURE NOT !!! And Julie won't get a chance from me. Success ... never again !!!

Very bad customer service in terms of waiting! Always unwise long waiting times and in the store in Rotterdam you can not get something quickly, even though the staff does everything to help you quickly and professionally! Great for Bax that they grow so fast but it is a shame that they have not been able to control the service (long on hold to speak to someone) !!

Had een probleem met mij ukelele.
Is prima opgelost met de gitaar reparateur
Was er blij mee

Been here a few years ago and was allowed to do and try everything, it was a great experience ..... then !! Now after a few years back for my birthday wife to buy a nice gift for her and to get some information about it. Staff didn't even congratulate her after my wife said several times ... it's my birthday today, all over the place. Too bad ... employee was in a hurry with us and said repeatedly ... is this what you want to buy? In other words hurry up because I don't have much time today. We left with a bad feeling and think we will look elsewhere next time. We are very sorry, because we always liked to come there. It was a nice thing!

Nice and quite large music store that is just very well hidden between / behind normal row houses. I cycled past 2 times until I saw the Bax Music signs and even then it was not entirely clear to me.
I have little experience with the store because I only came to pick up a package. That went fine.

Kansloze service, voor 21 uur de volgende dag in huis is al helemaal een fabeltje. Product niet geleverd? Sorry meneer onze back office neemt nog contact met u op. Ondertussen zijn we een dikke maand verder.
Wat een balletent zeg.......