Very nice shop. Spaciously furnished and with a very wide range. Certainly the place to be for lovers of light and sound. From pro to amateur. Knowledgeable and friendly staff. All in all a very nice shop, a pleasure to visit.
Good .Only when it is busy.you have to wait a long time if you have a question (explanation for a certain tractor problem). Maybe use more staff
Knowledgeable staff, good selection and reasonable prices.
A bit small and everything is fairly close together. The local assortment is large and excellent.
I went to the store in early January to search for an akai mpk midi keyboard. they didn't and then I ordered it and it would arrive in 5 days. after 3 weeks still no mail. really a bad thing. I recommend buying stuff from Key Music.
It was very chaotic and who seems to be pulling the hardest is helped. I went to wait 30 minutes for assistance without buying a product. Buy online next time, but certainly not at Bax.
Telephone waiting times of at least half an hour.
Then drive to Bax-Shop Rotterdam from Zoetermeer. There is a sales evening there on Friday. Played drums for 15 minutes without any personnel coming. There were more people in the drum department. After about fifteen minutes a staff member came to watch. Really a very nice boy, but not a drum expert. You should expect that in the drum department? But he really did his best for me. Almost no product I wanted to test was in stock, so I actually came for nothing. The product I was interested in is not even sold by Bax-shop, while it is a popular product.
All in all policy-wise a big drama at Bax-shop. Too bad, because Bax-shop has potential.
Super nice with extensive range and expert advice. But is always quite busy.
Great help with a return shipment. DHL can learn something from that !!
As many others have already described: Baxshop is disappointing. An hour by phone on hold, logistical issues that go wrong, and arrogance and laborious cooperation at the counter. No more bax shop for me, but one of the competitors.
Ordered online some month ago. Several times it was promised that he would come in the next day. Feel ripped off by bax music. Wish and Aliexpress are more reliable and provide better customer service than this company.
Not good. Internet is still there. If you come there it is not there.
We spoke very nicely, but we still had the feeling that people were not really listening. We were looking for a simple piano with a relatively good sound. A piano of 4000 euros was not easy but the seller thought it was a bargain. And just play and talk .... Well, we bought a piano somewhere else.
24 uurs bezorging klopt niet!
Maandag 02-12 om 12:15 een bestelling gedaan en aangevinkt dat ik het 04-12 in ontvangst kan nemen, dus ruim 2 dagen later. Dit omdat ik met werk moeilijk vrij kan nemen en 04-12 wel mogelijk was.
Nadat ik zojuist gebeld heb met GLS en Bax, blijkt dat GLS de bestelling nog niet had ontvangen en dus niet vandaag kon leveren.
Smoesjes als black friday drukte e.d. heb ik niets aan. Ik neem met moeite een dag vrij zodat een chauffeur niet voor een dichte deur staat, had het specifiek voor 5 december nodig.
Zorg dat je informatie online kloppend is in plaats van mooie beloftes en dan niet nakomen.
Jammer!
I was very well helped and they are very customer friendly. Top business!
I have had better experiences ordering from their website. I think there were 7 staff members, but the queue at the checkout is ignored by everyone. Apparently people think that the least fun about working at BAX.
Nice place with friendly staff. Good address for musician and DJ.
Wait a long time and they first help people who clearly came in later
A very nice music store with an extensive range of guitars boxes and mixing panels and expert staff
Top shop for musical instruments! Very good service, even a long time after purchase still! Rarely experienced this service. Wide range and almost anything to find, have a very happy repeat customer and can anyone recommend Bax-shop!
Still a nice store. I was a bit hesitant after it became Bax. But I was able to find what I was looking for. Friendly staff with expertise.
Good advice knowledgeable staff, know what they are talking about.
It looks good, only the staff is not easy to find in the store.
Nicely set up. Nice showroom with a lot of professional equipment
Have a lot. But not everything they indicate on their website (in stock).
Very friendly and good knowledge.
If you want to get something here, take plenty of time because it can take a long time before you are helped and there is someone to settle for.
(Response to Bax-Shop: I meant that you should take the time in the store. Not online.
Sorry for the confusion.)
Never buy from this store. I bought a guitar for my son here at the end of November 2019 to give on package night. Instead, I received a bass guitar bag by accident. It is now March 2, 2020 and I still have no guitar, I also have no money back and I have emailed and called many times with the most customer-unfriendly help desk in the Netherlands. Their idea of solving a problem that they have caused is to lay it down with me. Never encountered such an unprofessional organization.
Extra response:
See below the message from Bax. I have already contacted you about how often through the help desk. That always takes days before I have an answer. Up to 10 days. And now it's on Google reviews and an immediate response. Sad. Furthermore: I will not send the bag. You can come and get it as agreed in one of the many messages and phone calls.
I bought a super nice ukulele and I am very happy with it!
Bestelling in 1 dag binnen!
Ik heb nu ruim een week geleden een paar kabeltjes besteld. Na de bevestigingsmail,En de volgende dat mij betaling en bestelling goed aangekomen was...bleef het stil.dus gister eens gebeld..25 tot 30 min wachttijd.
Vanmorgen een berichtje via messenger, bestelling is uitgezocht,en hierbij bleek dat ik 1 kabel verkeerd had aangevinkt, gelukkig werdt dit opgemerkt,bestelling is aangepast,beloofd is morgen in huis.dus tot nu toe weer positief!En zoals beloofd,vandaag binnen.Prima!
Well helped, friendly and helpful, competitive price
Staff sat, but each his own tasks live here unfortunately. Wanted to buy guitar today, but the guitar vendor was busy while 4 guys had nothing to do. Tip. Then come with a cup of coffee or something else, but do not let a customer float around. I left and ordered online 1. I buy cheaper and without info. Too bad .. had 40km. Before driving
Respond badly to mail. If the other "service" is the same !!
Super good help! If the turntables just unpack and try it out in the store. Only had to wait a long time at the checkout ....
Good store with nice employees, everything is well set up and easy to find
Friendly place with a lot of local activity. Bax shop easily accessible. With plenty of parking
More than an hour of waiting for a "guitar expert" to replace strings
to hear that he does not have time.
Relaxed and enthusiastic staff who also take the time to give you good advice.
Great store when it comes to everything for music DJ guitars everything they have super store there.
Ik kwam om 14:05uur binnen lopen en het was gezellig druk. Er liep wat personeel ( 4/5 man )die me zo meerdere keren voorbij liepen zonder een goedemiddag of gedag te zeggen. ik kwam direct terecht bij de Dj/geluid afdeling.
Na 15 min ben ik nog niet geholpen en ik kom om 2 kabeltjes te kopen , ik wil alleen wat advies ,dit ivm isolatie van de kabels.
Na 20min!,nog steeds niemand die aanstalten maakten om me te helpen.
Na een 20 min werd ik eindelijk geholpen. Let wel, ik ben daar dus al 40 min voor 2 kabels.
Ik vraag de jonge aan de kassa of ik het juiste product heb. Zijn Antwoord : dat weet ik niet. Ik heb geen verstand van producten ik reken ze af. Als je naar beneden gaat staat daar vast wel iemand die je wil helpen.
Wat? Ik sta al veel te lang te wachten. Niemand helpt me, kan hij dan nu even komen?
Zeker niet. Dan ga je maar naar beneden en kom je daarna weer in de rij staan.
Uiteraard heb ik daar geen kabels gekocht.
Ik heb vriendelijk bedankt en ben weg gegaan.
Uiteindelijk ben ik naar KeyMusic in Rotterdam. Gegaan. Whow wat een goeie zaak en wat een geweldige Service.
Ze hebben er werkelijk alles.
Ik ben zeer te content over KeyMusic Rotterdam. Echt een aanrader.
Ik raad dan ook een ieder aan deze zaak lekker over te slaan. De recensies liegen er niet om.
Muzikale groet. Edwin.
What a fantastic place. I am jealous of the employees who stand in their musical ankle all day long. Wide range, enthusiastic employees and excellent prices. Little parking space.
Op zich leuke spullen tegen een leuke prijs maar wat een mega wachttijd bij de kassa terwijl er 3 man in de winkel is.
Bij de kassa sta je gerust 20 minuten te wachten.
Dat kan toch niet #kassabij
Smooth service, no nonsense stories. Just a nice thing to come.
Very bad service. Item delivered in three weeks instead of next day delivery as promised.
Good service, pleasant shopping, lowest price guarantee. Last but not least .... The spirit of Peter Verspuy with the weight of BAX. You can't get it any better !!
Bye !! At BAX
Everything you need for your audio needs i'm sure they have it here
Prima winkel/producten, maar het is nu de 2e keer in 1 maand dat ik iets snel nodig heb en te laat wordt geleverd. Als jullie problemen hebben met leveren door Corona of wat dan ook, moeten jullie dat netjes vermelden tijdens de bestel procedure en niet zeggen dat het de andere dag binnen is. Als jullie dit selling point niet kunnen waarmaken, maar wel vermelden is dat een vorm van klantbedrog.
Good store with friendly staff. I wanted to buy a classical guitar, but the specialist was on vacation. Still, I was helped very well by the drum specialist present.
Top service !!! I will not soon forget the creativity of the seller who ensured that I could easily transport my purchase on the racing bike! Next level wrapping work!
Wide range and good advice. That means that you sometimes have to wait a while before your turn, but also that the seller takes time for you. Reasonably good prices and excellent webshop with fast delivery!
As usual from Bax a great shop. On Sundays, there is a tight staffing, which means longer waiting times at the checkout / for advice. Furthermore, nice shop in a special location.
Store is great! Was not really kindly helped in time. They were not really looking forward to it at the time.
Good audio / music store and the only really big business in Rotterdam South with a wide range. I am well and quickly helped.
I have 3 guitars fixed, 1 guitar missing a string and 1 such a fret Buzz that it was unplayable. Ooh and if you keep a guitar too close to a wall in one of the soundproof rooms, an employee will ask if you can hold it differently because the alarm goes off differently. Not very convenient. Too bad, it was better on time in the time of Peter Verspuy. What is completely disappointing, is the fact that this music giant takes over the country with its webshop and shops and small shops where the quality is high and have to make more disappearance of the card. Still have a look at Max guitar.
top team is ready with loud;) and clear explanations
Topperjes, all these people get it, calmly no panic craftsmanship drips off good service and not really expensive!
Nice store, but from personal contact Bax shop still needs to get used, I have the idea. Yesterday we visited for some strings and guitar picks, no admiration or a look uberhaubt at entrance. Arrived at the back of the guitar desk 2 employees who have seen me, zero reaction. Then came the cashier girl running but then suddenly came across a colleague whom she had not seen for centuries and disappeared together in the warehouse. I just went back home.
Plenty of stock. Unfortunately it is often busy and you have to wait a long time. This is a good sign.
Very nice shop staff is helpful. Only occasionally long wait. Everything else fine
Stock in the website is not displayed correctly. I tried to purchase 2 it's from them, every time specifically traveled to the store where they are available and they didn't have them. Awful customer service by email, by phone totally impossible to reach them( I was waiting 25 minutes minimum on the line). In the shop staff is not able to recommend anything, not enough staff in each department so you have to wait really long time.
Poor service, long wait and if something is not right you will be sent from cupboard to the wall
I buy all my stuff here, good service, warranty etc. order online and pick up the next day.
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bax-shop.nl
