They often list products on their website that no ...
They often list products on their website that no longer have Stock, refunds are usually long and painful, since they do not respond to emails and claims in PayPal
They often list products on their website that no longer have Stock, refunds are usually long and painful, since they do not respond to emails and claims in PayPal
The best to get computers and accessories, monitors, USB sticks and other gadgets.
I do not know how the service in the physical stores is but the online shopping service is the worst that I used, I asked for a package on Nov. 15 and when they asked me for the payment confirmation I did not receive any response after I communicated with the same person that he sent me the email and does not respond, after that I try to communicate with the number that appears on his website which never worked after using the chat and it turns out that one of the articles I bought did not have it in existence and that would reach On the 21st of the month I had a commitment to the articles that I acquired for a certain time and on the page it did not say that this article did not have it in existence or that they took to wait for days to arrive on the contrary it said that "they had more than 80 in stock" and when I try to communicate again to try to change the package, I simply didn't have an answer, really bad service online shopping definitely do not recommend
I came to assemble a team. The staff gave me many options and helped me choose the best items according to what I wanted. Excellent price!
Very good service. Only that the after sales follow-up needs improvement
Lousy home delivery, they give you 48 hrs and cancel shipping at 96 hrs and make no effort to retain the sale. They do not care, it is worth mentioning that I paid by credit card, already charged I had to request a refund and it takes 6 days.
They have a great variety and assortment in technology, the prices are very good, most of them are cheaper than in many computer stores in the state and the country. They have offers every week and they have stock of many things and short delivery times. The only bad thing is the call center, they don't help much when you have problems with home orders.
Bad service, as it is possible to sell something that they do not have in Stock, in a few words when making your purchase, you still have to wait for them to buy the product and send it to you, as they do not charge you in pieces, and to top it off, they decide to send you everything in pieces, 2 partial and still incomplete the purchase, pending the third because as stated, they did not have one of the products, and to top it off, to be an enterprise that sells to many parts of the country, they forget to add the products, since in the guide if there is 1 product added but not assorted, what an unfortunate service, the last purchase I make from this company.
I have been waiting for the product for 3 days and they send mail saying that the fleet came and it is a lie.
The truth had them in a high standard, since it is not the first time that I bought them, but since I received an item damaged by parcel, that reputation low, since I have been requesting status of my item for more than a month, I did not They send status, they answer me very long and it is more than a month, until I believe that almost two months after I make the purchase, I need my product, and they do not replace it or return the money, I am about to go I prophesy to complain, because this is absurd.
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After a good while more I complained more and I told them that it was not my fault that the package found the monitor damaged, that as a client they needed to reorder the article, and after 2 months they sent me the replacement of the article, I think that even with this experience I would not buy from them again.
It is not self-service but still the staff is very attentive and above all excellent prices in terms of electronics is concerned
Very good attention, sure you find what you need for your pc or laptop
They have a great variety of products and at very good prices.
Excellent attention, a lot of hygiene and care,
Attention in fast delivery.
Large assortment of items.
Terrible customer service. They sent me a used hard drive that they sold to me as new (it did not indicate remanofacturado in the publication). They left to send a return guide and nothing, in the end I got twice as expensive, since I had to buy another to solve my problem. LITTLE RELIABLE.
I went to buy a charger and cable for iPad and do not have it in stock on request there are advisors lifting orders a little slow service
Bad chain are not responsible for the guarantees ...... they "help" you to send the product to the manufacturer ... and they take what they want to return it, ... if you are not behind them They don't even care and the promotions they send to the mail are the worst! Super promotions of 40% discount on things with the price inflated over 50%.
I love this store !!!!!!! All the electronic devices in one place. Very good prices
All excellent my order arrived in time and form until the state of mexico. I recommend it.
Very bad variety of products ...
But everything else is very good, I recommend it
Everything you are looking for technology is here at a good price and many offers
Excellent service. They have everything you occupy for your equipment ...
I edit my opinion
Like the other comments, apparently they have not resolved the issue of shipments and it has been more than 6 days since my purchase and they have not even sent me the guides.
There is no option to change the delivery method, they just don't let you, no one can help you, I'm supposed to send an email to a "Manager" named Rolando, which has been for 2 days and he hasn't even responded to me.
If they haven't realized it, the world continues and they haven't been able to adapt, I don't think the best option is to force people to go to the branch and risk it.
customer with more than 10 years and throughout that, they have never been able to fix the forms of payment online and now they are struggling with the forms of delivery.
its service is disgusting. I bought a printing press in Liea, I waited for it for 1 month and they told me that it was canceled 2400 it cost for a good end they did not want to respect me the price I bought it almost at 3000 imrimi once and I no longer turned it on and they tell me that warranty to printers and I have but they never told me and asle as you want is a
Buy online, I'm from the State of Mexico, AND I HAVE RECEIVED PAYMENT VELOCIALLY and they informed me immediately, A LA srita. ESTEFA, IF YOU DO NOT WANT TO WAIT OR DISCONTINUE BUY ON PCEL - ONLINE if you live in Monterrey YOU WILL BE FASTER YOUR PRODUCT SHIPPING, PCEL, is a noble store where there are almost unattainable items, and many things you should feel privileged to have within reach this STORE , here in DF, YOU HAVE TO BE VERY PERSPICAZ THAT WE ARE SELLING A CAT BY HARE !!! And even knowing.
I love walking in the store seeing and buying innovative things.
The attention of the sellers is good, but the box people are very slow and not friendly at all.
Excellent organization and price and assortment despite being very busy in December
They attended me quickly, in 10 minutes I had already come out with what I needed and the price I expected
Excellent service and attention from the staff. I found what I was looking.
Great service, I loved how the sales service evolved either by page and going to the premises, the friendly staff and always available to help the client
Very good assortment of products. They have very competitive prices.
I have bought several products through the INTERNET, and when I go to pick them up at the PCEL warehouse, the attention is immediate, and of course, very good quality products.
Very good prices, 7 day guarantee direct in store, remember to check availability in store!
The prices are good but the sellers do not offer you what the customer needs ... I bought a PC and when I took it out of its box I realized that it had no CD drive, wireless network or blue tooth
Your customer service telephone number is useless, it gives you options to press numbers according to your need but it does nothing here that you have to wait for the operator who often does not answer or takes too long to answer, I have waited up to 5 minutes to ring and They do not answer, if you ask for home delivery it can take forever, call on Monday and they told me they would deliver it on Tuesday, I call on Tuesday and they say Wednesday and thus they have brought me a week without sending me my order and they tell me no I can pick it up at a branch by my payment method, I seriously do not recommend it, and it is much better to order from Amazon or some other store than even though it is a little more expensive if they meet their delivery dates.
Store with great existence of computer and electronic great variety of articles and brands of computers, laptops, components, monitors, processors, consumables, network systems, cell phones.
I recommend that before you go visit their website and find what you need so your purchase will be faster. When visiting the store they will give you a customer number so that they can attend you, wait for you to be called in front of you several desks with staff to assist you.
When you go to the desk they ask you what you are looking for and you have a screen in front of you so that you can see the articles, price tags and their description.
Thus the purchase will be fast.
Requested the order you go to the box area and delivery of your items.
You can not access the aisles of the store freely.
There is no display of items, everything is packed on the shelves.
My experience was satisfactory even though I did not feel free to walk the corridors looking for what I needed.
Very good service, kindness, speed, el.local has ample parking.
You can also make purchases online.
bad service, never have anything in existence or even a fucking foams (that serves so much space) customer service a complete garbage and lack of professionalism, definitely not recommended was better before.
The sales area is very helpful if you have questions about what to buy. They serve very quickly and the prices are very good.
Good place but it lacks attention if you do not speak nobody attends you, in addition some things are only by request making in the end you choose to order online and if so there are other options, I hope it serves them.
We arrived on Saturday to buy a power source at 7:30 p.m. and they already had the curtains down, being that the closing time is at 8 p.m. Bad because I had to pay taxi to arrive before closing time and they had already closed.
Their phones don't work, they call you to sales and it cuts out. I tried to communicate thousands of times and it was not heard. SO THEY ARE LOSING A LOT OF SALES. Just as a comment, they can improve
Service BEYOND HORRIBLE !!!!!!
SERIOUSLY DO NOT BUY THERE ARE MANY BETTER OPTIONS !!!
I bought them some cell phones and they told me that they would arrive in 5 days, 20 days have passed since then and they answer that there are no stocks even though they have already been charged, they wash their hands saying that they are the suppliers of the fault; They put obstacles to you when you ask for your refund and they told me that it is authorized in 10 business days, ahhh but that if when you have to pay they make an immediate charge. And even when I told them that what they did to me was a scam the manager tells me in a very condescending way: "Well, if you want to talk to the prophets, you were already there."
THAT COURAGE!!! The only reason I would go again would be to burn the place !!, SERIOUSLY DO NOT BUY THERE ARE MANY BETTER OPTIONS !!!
The store for the contingency of COVID 19 had not modified the departure time, it says that it closes at 9pm and closes at 8pm (bad experience). Also I am going to give you an advice: It is better to pay the $ 50 shipping or if you apply free shipping for certain promotions. It is a pain to go for the merchandise. And when you go to pick something up, contact the phone first. I said!
Very organized, they follow up on your orders correctly, both office and home delivery staff with a service attitude.
The sales leader in computer equipment from a thermal paste to the most sophisticated equipment
Great prices in technology, latest gadgets available for most of things.
Acceptable attention Good parking and schedule a good place to acquire computer equipment
I bought like 4 times but their orders against delivery are very slow one needs components for pc and they take too long your store is not supplied with components almost everything they have in their "cellar".
I believe that they should meet quickly the shipments and thus gain a better reputation
Very good service, they explain everything in detail and provide personalized attention
Do you need any component for your computer? This is the place to visit.
Very bad customer service, the 3 times I have visited the place the people who have served me seem to be upset and reluctantly and do not help much in solving doubts about the equipment.
Great service and variety, I recommend using your online store but if you do not know what exactly to choose right there, they help you a lot with all the necessary information
Waters with these thieves, I made a purchase online and I began to receive charges to my card that I did not, be very careful with them, in addition to the service is crap, better not take a chance.
Each one opines according to their shopping experience, in my case, I saw a smartphone on offer online, I am honest, I saw the comments that appear here so I had my doubts and asked the necessary questions to the store and they clarified everything I asked . I received what I saw and ordered in 4 days in my own hands. My experience was very satisfactory, I found an excellent article at a very good price. You decide, Greetings
Very saturated, very messy. It seems like a bank, I liked it the way it was before and now to be treated, you have to take a piece of paper but many do not respect it, since one looks for it and if it finds it asks for it and immediately they take it directly to the box payments and not sitting for your turn to come. I see it as a waste of time.