PCEL Reviews

A very complete place in terms of technology, has online service and direct purchase in store. Store delivery service is somewhat slow.

excellent option in electronic, even that the last time I went wrong.

Excellent option to purchase computer equipment and accessories. The prices are very competitive, they have special offers all the time, and they keep a very broad catalog.

The best option of calculation, the prices are very good, personally I check the page before going to the physical store, to speed up the purchase

Terrible service, never answer calls, 4 days dialing because my product did not arrive

Very poorly organized to the delivery of orders make you wait a long time

Inexpensive and has everything, just the computers are a bit flat because I have 2 that after 2 or 3 months they already fail a lot and the screen thunders. The rest works excellent.

Excellent service, I was treated in every doubt I had and my package arrived in perfect condition, for me this store has good prices and excellent customer service. 100% recommended

The best place to buy Electronics especially for PC and very cheap

I buy my computer stuff in this place for almost 20 years. There was still no physical location. Excellent service, but it would be nice to put (not so many), but triangulate a couple of branches, because some of us are quite retired

Excellent service. Very agile and more if you consult the catalog on the Internet. Good prices.

Terrible customer service, very well if there is no problem with your products, they deliver and you pay but do not have a problem because it is the worst typical Mexican company that does not solve the problems caused by them and one has to put up with and treat the customer badly . Disastrous!

Excellent assortment and good staff attention.
If you first search your website for what you need, you arrive and leave, without delay.

It has the secure protocol, the attention of the staff is excellent and low prices. They do not take long to attend to people and the delivery of merchandise in very fast.

Of the best that there is a lot of where to choose excellent

They are no longer the same. They look like government dependency. Prices and acceptable assortment. Cold and impersonal treatment. It is a better experience buying from them online than from your local.

As always the best place to buy gadgets and electronic equipment for a / v, pc, v camping and more ...

Even though the parking lot guards suddenly want to pass spear when it is saturated ... Today's Che Maistro I despair.

The delivery service is normally impeccable, I had a little detail and they helped me to solve it very quickly. If it went through the weekend. But 5 stars for everyone involved. Congratulations on customer service.

Very quick attention, very efficient and trained the managers of the store, they solved all our doubts and helped us to choose our right product.

PESIMO SERVICE DOUBTFUL GUARANTEES, THEY NEVER ANSWER, YOU ARE GOTTED WITH LIES THE MANAGER OF THE STORE IS NOT RESPONSIBLE FOR ANYTHING, I GO TO BE MADE A WARRANTY VALID AND THE MANAGER OF THE STORE NAMAS IS REMAINING AS NO DELAYING SECURITY ALREADY MORE THAN 2 PURCHASES THAT I DO AND WITH DEFECTIVE PRODUCTS, NEVER WANT TO VALID THE WARRANTY AND DO NOT CREATE THEM TO THE PINCHES BOTS THAT HAVE THERE SAYING THAT IT IS A QUALITY STORE JAJAJAJA ARE FRIENDS MY FRIENDS

Great place for hardware, great prices and availability

Lousy customer service, you have to call many times until they feel like attending you.
I bought them a laptop that their website showed in stock. The next Monday they put it out of stock and make you wait until their provider supplies them once again.

Very good computer and electronic store, pity that they removed the branch of the trail, even so they have a lot of assortment and good prices.

Pity service, it used to be my favorite store. On the phone they do not answer and only transfer you from one person to another. I prefer mercadolibre

NOTHING RECOMMENDED !!!
THEY DO NOT RESPECT SHIPPING TIMES YOUR ADVERTISING OF THIS IS TOTALLY FALSE. CALL TO ASK HOW LONG IT WILL TAKE MORE MY PURCHASE TO ARRIVE AND FIRST THEY TELL ME THAT THE PRODUCT IS BEING REQUESTED. AFTER 10 DAYS OF MY PURCHASE, SEND ME A SCAM GUIDE WHERE NO SHIPPING DATA APPEARS. I CALL TO ASK FOR A REFUND AND VERY POWERFUL TELL ME THEY ARE NOT RESPONSIBLE FOR THE SHIPPING TIMES. WHEN ITS ADVERTISING, IT SAYS IT TAKES 2 TO 6 DAYS.

Appalling. They never meet the business days. Super slow The technicians have no idea about computers

I love the variety of electronic products and solutions, and they have very low prices.

Look on Amazon or Mercadolibre before buying on PCEL because:

1) There is no notice that ALL online payments are now made with PayPal which takes up to 24 hours to clear and this affects the shipping time. I have had to go and pick up an order and it turns out that since it has not been accredited, I needed to bring a printed sheet and they allege it is a process that "is years old" although it is not true.

2) It is the second time that I make a purchase with local shipping and they hide that due to "an error in the system" they take my address as National and not as Local, so the shipment returned 4 days and they DON'T KNOW THEY WANT TO MAKE THEM RESPONSIBLE FOR THESE PROBLEMS, since that error is over a year old.

3) I have been sold things that are not really in stock and it is a way of asking for a refund.

4) Poorly trained staff, no supervisors, lousy and inefficient customer service, lousy system in general.

5) They block anyone who pressures them on FB, they have reviews deactivated and on their website they filter all the bad reviews, that's why only good reviews appear. The good thing is that they are not saved here.

6) You have to get mad to be listened to and look for him by sky, land and sea, or in any case, threaten to report them to PROFECO (highly recommended to do so).

There is a wide variety of options, I recommend doing a previous search on the website and saving the equipment in which you are interested to speed up time, since there are usually more clients than the number of advisors available.

Extensive catalog of computer parts, good prices and good customer service

Many times you cannot find what you need and customer service leaves a lot to be desired

Excellent electronic assortment and at a good price

Sometimes you have to wait pa Dias reminded you get your goods

Okay, only sometimes they have too many customers and not enough employees

Employees take care of you reluctantly, they are all bitter maybe they earn very little or mistreat their employer, I do not know, excellent assortment in the store

They have many computer brands and their accessories

They have good assortment and very good prices. But the counter sale system can be improved.

Equal prices and sometimes much better than those given to wholesalers but available to the public.

I do not know but some of those who attend there. They do not serve very well that we say
Sometimes I get the impression that they give you the same treatment as in social security.

One of the most complete stores in terms of communication technology. PCEL started online and after a while, he decided to open his store. However, the charm did not last long and currently its strength is the sale of equipment through the Internet.
If you are looking for some technology, PCEL is the best option,

If you want to buy some technology equipment and that it is guaranteed. do not hesitate to buy on Pcel. Ideal to carry out this type of transaction.
But beyond this! You can't speak pretty of the place.
The experience lived there is disastrous!
Extremely unpleasant. Employees always busy doing something. And its strictly limited functions since if you want something. You have to go directly to the person who is in charge of that department. Nobody can advise you who is not in charge of that area.
The idea of selling and earning no matter what, from the owners. It is very clear in this place. Their disorder looks very evident, they use the place as a sale and a warehouse at the same time.
All piled up, and without visualization to articles that are on display on one of its sides.
It is not recommended at least ... unless you are going to buy something that really Urges you.
In short, they do their buying and selling method through social networks and the official website.
As a tip! Buy your product (separate) from online. And just attend to pay and pick up your product, something that will do, that you do not notice the mess there.

You should have an express box, it takes a long time to charge one

They do not validate the guarantees carry a speaker because they failed and supposedly they checked it and they had nothing wash their hands, I do not recommend buying them there, many things are very expensive

It's fine but they sell things that know that the lot is bad

Excellent variety of products, in some cases with very competitive prices. However, customer service is appalling, in guarantees it is depressing to see the time and quality of care received. Your goal is definitely to sell. Pray to God that something defective will not come out or you will live in your own flesh a dreadful Via Crucis.

I delay in arriving my purchase and the employees do not take care of you well

Good prices, good customer service, high response rate, high quality and quick purchases.

Upon entering it is full of boxes everywhere, it looks like cellar. There are no indications of where you can pick up the products you bought previously, you have to walk asking the workers that you are lucky enough to find available.

Excellent place to buy from computer accessories to complete equipment.

Good selection of accessories and a large customer service area, the only detail is that it is usually all piled up and makes it difficult to look for things.

They get everything you want, but the vatos of the store are playing and throwing the pieces, if you buy something there make sure that what you ask is in good condition.

Business specialized in computing and technology, has a variety of brands and good prices. The attention system is not very good because you have to wait for an executive to have access to information. The space is small for the amount of merchandise they have. The lines for payment are often long.

Technology place where you find everything from electronics, laptops, computers, memories, cables, etc. You can check the pcel page to see stocks or order online

All the service of Pcel is excellent only the bad thing is that they chose to send my order partially for the worst parcel of world "Redpack" they are taking more than 1 week to deliver my order.

Good products. It is always full and very crowded. They should have more staff to flow faster in and out of customers.

Very unstable service, bad customer service phone, they have many problems in their online store, you can get to have the following problems: that they send your items to another address and another name, that they sell you items that do not have in existence, that make you wait 15 days or more to submit your article, consider other options before making a purchase here

If they remodeled a little more the place would be more attractive to the customer. I have already purchased several items but there are times that prices vary when you are in the store but just like from home you can ask for the chat, but in general very well.

First option before going to the Plaza de la Tecnologia.

I CAN'T BELIEVE THAT THE INTERNAL TEAM OF PCEL DOESN'T KNOW HOW TO ADMINISTER IT;
* NOT IN FORM OF SALE, PESIMO USER XPERIENCE OF THE STORE (THE WORST PURCHASE SYSTEM WITHOUT SEEING),
* BAD ADMINISTRATION OF THE SPACE
* THEY HAVE NEVER BEEN TO PLACE ANOTHER BRANCH
* THEY HAVE NEVER BEEN TO PUT MORE SELLERS
* THEY HAVE NEVER BEEN TO IMPROVE YOUR WEB PAGE
* THEY HAVE NEVER BEEN EVEN TO INVEST IN GOOD FUNCTIONAL ADVERTISING CAMPAIGNS #MUYCONSERVADORES
* THEY HAVE NEVER BEEN TO PUT SOMEONE TO REALLY HELP IN THE BILLING MODULE AND OR TO PUT MORE ISLANDS.

* THEY HAVE NEVER BEEN EVEN TO CHANGE THE RECEPTION KEYBOARD THAT THE NUMBERS ARE NOT SEEN (GREAT IRONY)

The human team, without counting guarantees, always do a very good job, it should be noted, this comment is for those in charge of sales, management, marketing, etc. It is a shame that a project that could go to 100 is at 60% of its real capacity, LIVE X PRICE BUT NOT FOR ESSENCE ...

Few promotions, prices are always on par with other computer businesses. You rarely find a real deal. Shipments take a long time even when they have everything in the warehouse and I live in MTY. The service in the Morones store is terrible, very slow and bureaucratic

Excellent service and attention Immediate delivery.

Agile service and attention, excellent selection and very good prices, the best, I've already checked. I highly recommend it as your provider for everything related to computing.

Last month I shopped online at this store and they surprised me they CLONED the credit card they charged me more than 9000 pesos in two days.

Very good place ... maybe the prices are a little high but they know what they sell and they have good advisors ... a good place to build a computer to your liking ... they advise you ... besides that if you buy great part of a computer you assemble it without cost

Until recently they used to be the owners of my fortnights, a bit expensive if, but they have what you need