PCEL Reviews

The best place to buy computer parts and technology.

The schedule says 8 pm and not the return since they close at 6 ...

The service is fast and they have everything and cheap

They attend super fast and find almost everything related to computers. They handle many promotions and the staff is well trained to advise you.

Excellent anything you look for technology is there

Something messy, it is best to go with a manager to facilitate things, of course, previously you should have seen it on their website

I never received the order. They confirmed that it never came to me. I asked for a refund, it took a couple of weeks to give me a "voucher" to buy another product. That is not a refund.

I have marked them to clarify the situation but they all hang me: sales consultant, sales department, order info. Even in the chat they leave me in sight.

This should not be a stingray store. And to top it off, it turns out that my money expires.

System of shifts and good service. Very good service and accessory

Store specialized in computing, very well stocked and good prices.

Excellent attention and treatment, clarify all your doubts.

Service of 10, fair prices, good facilities, home delivery educated and fast, I will definitely buy more often in this place

Terrible service.

It is the first time that I have received such a bad service from PCEL, before buying my new PC I asked them: If I order the components without using your Arm your PC option, could you send me the assembled components the same? They answered yes, as long as what they bought constituted 80% of what a CPU is and would not have an additional charge.
I place the order, pay them in advance and 3 days later I receive notification that they confirmed my payment.
More than a week passes and I do not receive any update, I contact them by chat and they tell me that the order is in packaging and that the tracking number will be generated soon.
One more week passes and still no update, I send them an email asking for the status of the order.
Another week goes by and they didn't answer my email.
I contact them again by chat and they tell me that the tracking number was generated in the next 24 - 48 hours.
Fortunately, it was, but upon receiving the email I notice that 2 different tracking numbers are coming.
My order arrives and when I see the 2 boxes that they sent, what I suspected is confirmed, the components were not assembled as I had asked and put them in the comments of my order.
Even if they had charged me a fee to assemble the components I would have been fine with it, but they didn't even pay attention to the order notes.

I do not recommend buying here at all. A month ago I bought a mother card and all week they told me that I was already on the way and that I was on the way and then the very day they leave me waiting for 15 minutes the lady saying that she is verifying the data and at the last they transfer me, then they tell me they do not have in stock and I ask for another motherboard and I have to wait another week, I decide better the refund and fill out the form they accepted it and everything and it is date after a month that they have not reimbursed and they only say if you are the next on the list saying that a week and a half ago

I change the exhibition for attention modules. I think they were wrong, he who does not teach does not sell

Bad, in shipments, deceptive advertising they mention one day to you and it is totally different, they comment that it takes 2 to 6 days for them to arrive at the store and 2 to 4 days for them to arrive at your house, and the delivery is the same city, while shopping online never says that it takes 2 to 6 days to get to the store and less than 10 days in total

It is a Terrible Service, they offer products that they do not have, they put on the website that they have existence and then they always do not have it, I already have more than 8 days waiting for the guide of my order and they still do not send it, and when you want to mark, nobody answers the phone and less the chat. I was recommended as an excellent provider, but I already verified that this is a lie. Nobody pays attention to you, and they do not meet their own delivery times ... Too bad.

The attention is medium level some of good humor others not so much.

The renovation helped, but in the absence of a ticket system in the sales area makes it difficult for you to attend in a timely manner.

It is a store crap they did not want to validate a guarantee of a disc

1TB LaCie Porsche Design P'9220 Mobile Drive USB3.0, apart from your attention is very bad, your shipments are delayed, I recommend you better buy in stores such as amazon or failing that cyberport is also Mexican, they are more attentive although they charge you more .........................

Lately when I want to make a quote for a computer, computer accessories the site is not online, that should not happen in a company like yours, for that they have their team of developers.

Good product, poor service. I placed an order and called to check status and stuff, but no one answered.

Large assortment of computer parts or items competitive prices

Good place to buy electronics, has good deals at times but in general prices are on the sidelines and in the store does not always have everything that appears on the website

good place to buy components for pc or other home appliances

Bad store I think is the most expensive of all Mexico with super unstable prices and always to the high do not pay more so it's not worth that look for other stores and save yourself afterwards to see that everywhere is much cheaper than here and with stable prices, not prices that go up every day and never go down, I do not recommend it at all

I'm dialing and it tells me a recording that everyone is busy and hangs me up, they should have in line to be served, not hang up. I am having trouble transferring them to your accounts because they gave me incorrect information. In addition to the number with termination 6010 indicates that it is not in service, it is necessary to change the 10 for 00.

Terrible attention, purchases and the advisers with a very bad attitude, then you ask for your invoice and it does not arrive, you write to the mail they send you to the tikets page that does not work, you go to the branch and they only answer you "I don't know is in the machine from outside, "you call and no one answers ...

Store with everything you need to make a computer and accessories.

Magnificent store to buy computer and electronic articles

PESIMO PABLO RODARTE AND ROLANDO SERVICE, NEVER SOLVED MY PROBLEM, DAY WITH THIS IS STARTING SAYS A CUSTOMER OF MORE THAN 10 YEARS SAYS THAT IT WILL CHANGE FROM SUPPLIER

I bought a "new" product and they sent me a refurbished one .... I called for a refund and long cigars ... First and last time I bought in this "store" ....

Sale here of CCTV PROVISION ISR. Check with your executive!

They'll help you if you're looking for something specific, and you can see what's in store

-On March 28 I make a purchase, some items are on request and I know so I hope
-Two weeks go by, I HAVE TO MARK ME because nobody warned me that there was only one article missing THAT ON THE PAGE WAS AS AVAILABLE BUT IT RESULTS THAT IT IS SOLD OUT.
-On April 7 they solve me and send it by parcel
-Today is April 14, they changed my delivery date 2 times, according to I had to arrive YESTERDAY and I did not arrive.

In summary, in customer service it has excellent service and good prices, but to notify orders and HOME DELIVERY, IT DOES NOT SERVE. I advise you to go to the branch, either wait for the contingency to pass or carefully go straight to the branch.

I remember what the Pcel store was like some time ago: one could go and explore the items for sale and thus decide what to buy. I even think they sold more because if you went shopping, you left with more than you planned.
With the new natural gas-style system, you do not even want to return, you have one left. And above they do not know if they have merchandise that you are looking for, they are asking here and there. I was looking for a printer for cd and they swore they did not have it and I had to search by model. And oh! Surprise! It turns out that they did! Very bad pcel.

Good offers I do not like the system they have of attention to order the products and pay for them

Pity service, they send you incomplete orders and do not give you an answer to your problem, they do not answer the phone.

Excellent discounts ... and a chat that gives you immediate response to check stocks and arrival time

They must be reported to PROFECO for any failure in shipments and orders; We cannot let companies like this continue to scam people. Horrible service and system.

Very good computer and electronics store, good prices

Excellent service, if you buy online much better, you can receive at home or pick it up at the branch without losing time
It is very organized

A business that looks like a wholesaler ... but there is little assortment and they give you only what they have left ... bad experience.

It has good prices, it is not longer before, but still have a good assortment.

Perhaps the attention is good but with such misleading advertising that they handle, I do not recommend that you make purchases that will occupy in the short term, since it takes more or less 2 to 3 weeks to send your product more than it takes to arrive, I leave them a star for deceiving their clients, just to give an example with me, it took 1 month to send my product that they had ready (Lies that they responded to me by mail) and they would not let me cancel the purchase because my order was already READY. . and I started to review and what a surprise that with some people it took up to 2 or 3 months ... IF THEY HAVE THE OPPORTUNITY TO MAKE A PURCHASE IN ANOTHER PLACE, PLEASE DO IT THERE, unless you don't mind waiting 3 weeks in Go ahead for that product.

Before buying a monitor, I asked how long it would take to be able to go through it, to which they replied that 24 hours, I have been dialing daily for a week and today they were supposed to deliver it to me, I just hung up and they tell me that at least it will take 4 more days. LOVELY CUSTOMER SERVICE, they answer after a long time and each person gives you a different data

Very good for shopping for computer equipment and accessories

Pity the products are damaged and the guarantees do not want to change you just waste your time

Excellent place to find everything you need from computers

Gadgets store and computer equipment, I recommend consulting online before going to keep in mind more variety of products since not everything is in sight.

Excellent service, fast, it takes me less than 10 minutes to buy, very organized, very competitive prices

They never answer the phone badly buying service and it takes a lot of shipping

Good service and I found everything I was looking for. Build my own PC

Excellent computer store accessories and good assortment.

all good, except for the schedule indicated there, it is not until 9 pm

Well, the place is small, but they have many employees who serve you quickly.

Regular service, the delivery to domiciolio is good within the metropolitan area, when picking up a product on request is somewhat delayed and do not have a good organization at least when going for your orders

It can be seen that they have variety, quality and a good price both in equipment and parts, but the place seemed somewhat disorganized and I was quite disappointed that they did not have payment facilities or offer insurance, beyond the guarantee that is limited to one year, apart that the service was quite mediocre for me, they limited themselves to answering what was asked without really helping to offer solutions or alternatives to complete the purchase, so I preferred to look for other alternatives. I keep looking at their products, but they are no longer my first choice.

Great assortment of computer parts, electronics and accessories, plus a great value. Ample parking and customer service. They accept credit and debit card.