Excellent service from staff, very helpful advice and great customer care. Products are of great quality at very affordable prices. More often than not cheaper than 80% of competitors. Highly reccomend.
The guy helped me solve my computer problems and didn't even charge me
Bad customer service starting from reception to tech. Sent computer in for repair and heard nothing in two weeks. Called in to ask for a progress and receptionist advised that they are all too busy. Can't provide the update
Built a system using their web interface, ran perfectly testing all my custom options (over days of indecision)
Ordered the system, was built in 2 days and ready for pick up. Picked it up, having travelled from Northside and despite them coming off a busy period were happy to demo it (rather than me get home and find it not working).
This is about the 4th system I've gotten from them and the whole process the same.
They do need to fix their alert system, the 'parts gathered' triggered an SMS saying it was ready for pickup, seemed impracticle the system was built in 2 hrs, an email prior to that said parts gathered and another email would inform me when complete. I went with the email (just a warning for all, if in doubt, call).
Terrible customer service. Very condescending staff. Have been here several times (forced to due to deadlines) and each time has been horrible.
Friendly, efficient service at a great price. Had issues with computer after self-installing the parts purchased from Computer Alliance, took my computer in and they diagnosed then fixed the issue free of charge. (faulty part from a different vendor)
Absolutley great service from Craig and the team,my son had a few problems with the pc he built and they managed to track us down a new part and checked everything out for us too.Guys in Service really know their stuff and are very helpful too.Top job guys I will definitley be back!
Don't bother. Bad warranty support.If you are not in the state..
My PC's Hard-drive was failing, so I dropped my machine in on a Saturday, was ready to be picked up on Monday! Very reasonable labour charge too.
The staff are very rude and will quite possibly abuse you during your visit (see other reviews for examples).
You deserve better. Vote with your dollars and head elsewhere so maybe they will understand it's not ok to treat people like dirt in customer service or otherwise.
Despite the heavy negative reviews online, I decided to take it with a grain of salt and go with it. I ordered an Asus MX299Q monitor from the site on Sunday evening and was pleasantly surprised with my monitor on Tuesday morning despite being in another state. So all in all, take the negative reviews with a grain of salt as it seems that people won't usually post a good review even if they have had all positive experiences.
Not quite as good as Umart with pricing, but open on Sundays.
It's not required to explain but worst computer sales team I have ever seen; not just once but multiple times. I have no intention to go there again. I hope the owners of this business see these comments and review and have a mystery shopper goes around to see the attitude of sales staff.
Bad service. They wouldn't sell me an item at the sticker price off the shelf because the online price had gone up $50
Great prices on a large range of products. Open when i need them
Just bought the laptop on their online shop last time,and the delivery is great and fast,laptop is good,satisfied all.
Wow all these horrible reviews !!
Son saw a system offer by them quite suit his needs and budge and planned to get that next week, looks like he should try elsewhere from the comments.
Its a shame that Computer Alliance never came out and say something to rebut any of these bad comments so I could only take that as they were all true.
Thanks guys, I will now get my son to look elsewhere to save any possible problems dealing with them.
Staff were helpful, knowledgeable and took the time to sit down and compare self build options with me.
Some great deals on the newsletter so keep a watch on things (NAS + components) have bought many from them.
Customer service is par for the course though make sure you call up after checking online just to make sure its available, have had 3-4 instances where online vs actual stocks differ.
Prices are competitive but as with all these stores its worth going to the store for pickup when possible to save more, but call before hand.
Not sure about honoring warranties and technical knowledge as far as some of the comments on here.
A bit Too busy. They need to have a counter where if you already have the product you want or you want only a few things and not an entire computer then you can be quickly processed. I just wanted 1 item and ended up changing it for another, it took the guy about 5 mins to complete my sale but I stood in line for about 20mins. Otherwise this place is fairly good, always open and has better prices than everyone else as well as friendly customer service and a decent amount of staff to assist you with your purchase. Overall this is a good store, just wish I didn't have to spend so long lining up for 1 item. The store does have click and collect but even that is slow and I wasn't entirely sure if I wanted the item I had chosen until I could confirm with a tech/sale guy.
Worst customer service, staff are extremely rude.
I came in a couple weeks ago and made conversation with one of the employee s. I noticed it was busier than usual so I said pretty busy today hey and he looks around and bluntly says oh really.. I didn t notice. Puts the change and receipt on the counter and walks away without even saying have a nice day or anything!
Cheap computer gear, above average customer service for this kind of store.
Busy place, plenty of computer parts to choose from
Bought a PSU for a decent price years ago and its still running strong today
Every time I have bought something from this place it has not worked.
Quality customer service with great products available. Highly recommended place for all your computer needs.
I called to talk to the manager after this store sold me a power supply that didnt even support the rest of my pc looking for a refund. He replied 'give me your invoice number.... Im not even going to look at this for a week, im busy'
Outstanding service, custom pc build on time and as requested. Terrific and responsive communication through the whole process. Pickup even under covid19 restrictions was efficient and like clockwork.
The sales supervisor was very helpful and respectful - got me exactly what I wanted at a great price. All upgrades to my laptop were completed quickly. Would highly recommend these guys to anyone
Great store! Products are well priced and their customer service is excellent. I highly recommend these guys
So here is the situation
Bad for service not only that you pay them to do something get my PC back not fixed still charged me 45 dollars. Now i have to go back there and send a complain and a report. I find it ridiculous how hard is it to fix a motherboard not recognizing a graphics card. Not only that they said all they had to do was UPDATE THE BIOS. still not fixed so an alternate route is to go to Umart just down the road of garden city. Much better customer service and i doubt they will charge you $45 for UPDATING THE BIOS
Fantastic customer service and super fast shipping (with a reliable courier). Highly recommended!
5/5 A++++ (Absolutely Flawless Experience)
I used PC Part Picker to identify Computer Alliance was the most well stocked and affordable Australian provider to ship $5000 of parts so I could build my own custom PC from the ground up. They even reviewed my build to ensure all parts were compatible, which resulted in some smart tweaks.
Another brilliant addition is their IM service via FB, it allowed same day and sometimes live chat with their staff to ask questions and prep my order. My package was tracked and arrived safely 1 week from ordering (QLD to VIC) during the peak of postal delays due to the pandemic.
I commenced my first ever PC build, completing it in less than 8 hours. It turned on first try with 0 issues. It currently holds the 9th position in the world on User Benchmarks for identical PC builds. Overall the system and my experience with Computer Alliance was flawless. I highly recommend them!
(picture coming soon!)
Went ro gamedude got a quote came to computer alliance and alex fixed alot of mistakes and got me better parts for the same price.
This place is amazing and has a good price for what you can get here.
Very friendly and professional if i could give them 6 stars i would.
I highly highly highly recommend this place to anyone thats even semi serious about computer stuff you most likely wont find better.
I called up for some information and the sales staff were extremely rude and unhelpful. I was asked to hold but before I could even blink the phone was on hold.. then when they answered (finally) they were even ruder!!! I tried to pronounce a computer brand name and apparently it was incorrect and I should of known before I called....then when I began to read out the model number half way through he told me "no we don't got 'em- bye." not even no sorry we cannot get them or at least waited for me to finish reading out the code..... a little more customer service training would go a long way....ugh just rude!
Excellent range of quality computer and peripherals. Reasonable prices and excellent service. Highly recommended.
Decent selection and good pricing. Can be a bit of a wait for sales or the warehouse, but decent value for money.
Fair prices and open 7 days a week. Good specials from time to time but hard to get in and out of shopping center at times
When I called to enquire if they would price match the service I got was poor. The salesperson wasn't helpful with the questions I had about the ultrawide monitor I was looking to buy and told me that they do not price match. In store the service was great though, the sales person was very helpful and they did indeed match the price from another store.
4 times I have been there 3 times no one served me. Waiting and waiting then speaking to a receptionist about the poor service who seemed shocked about such a thing. Here is a thought, less time spend looking onto the computer and talking to staff and more time seeing what is happening in the store. This is also extended towards others in the office like cubical and/ or over the phone... All they do is look at you...Guess What??? Potential customer looking to purchase a whole new office based equipment just went elsewhere.... Not will I never go to the store, I will never recommend it... NOT EVEN WORTH THE ONE STAR
Muppets the lot of them a glorified jbhifi dont get custom built computer over priced dont go to them for custom software solutions there a windows only pack of fools and turn away good paying businesses to install new os dont waist your time here!!! go to a real IT business.
Had the pleasure of speaking to Ian on the phone today. Extremely helpful and professional. Ian answered all my questions and concerns and did a great job finding the right laptop that suit my needs. Just bought it and couldn't be happier.
Placed an order last night for a full system, processed and delivered this afternoon. That is quality service, cheers guys.
I called they put the item aside they were busy when I was there obviously because they are doing a cracking trade, they provided what I wanted at a price I was prepared to pay with service that was with respect to how busy they were as fast as reasonably possible no issue at recommending these guys. They are just a business doing what business people do serve customers which is why I will be going back when I need something else.
Great customer service however it can become crowded at times which makes it difficult due to the tight space
Went in to ask to have a look at a laptop they sell. Was told they do not have one on display, you have it buy it in the box without looking at it. Zero effort to help or try to make a sale. Walked out in 30secs and bought from umart down the road.
Staff were falling over themselves to serve me - must have been a quiet day, but much appreciated .
I purchased a laptop from them and due to personal reason, I have to return it. They handle all my inquiry extremely fast for both my pre purchase and returns. Very friendly and professional service.
Very helpful and informative about our new purchases.
They're great provided you don't have any issues with their products. My headset stopped working 11 months after purchase (warranty is for 2 years) so I took it in to be looked at. At handover, they were unsure whether a new one should be issued to me or whether they should repair it and asked that I leave it with them. I was advised that I will not receive a substitute headset for the meantime and they have 2 weeks to repair/replace it. I need a headset for skype meetings so I called back a few days later to see how they were going with it. They advised that it is still in queue to be looked at and were unable to give me any broad timelines for inspection let alone a repair/replacement. After urging that I needed the headset back (or any headset) by the follow afternoon for an important skype meeting, the staff member simply said nothing.
Excellent service and product knowledge but just hope nothing goes wrong with your product purchase.
Really good service, made sure that my new system had compatible parts and delivered on time.
Great friendly staff, well stocked with a good selection of goods.
Terrible customer service. I waited in a cue for ages to be met with a guy that took my money and handed me a bix without saying hello or explaining to me that I need to register my warranty. All he said to me is "order number?" Just an attitude of where's the money and here's your box.
Amazing service from super friendly staff. I recommend Computer Alliance to all my friends and family.
Total regret purchasing online. Even though they received the money I paid immediately, they took 3 business days just to take the device to the post, and post took 3 business days to deliver. The funny thing, Computer Alliance is 30min away from my house. I was just too busy to go there personally. So I ordered online instead and I absolutely regret that.
Excellent service!
Having attempted to order a similar part from another provider unsuccessfully, I turned to Computer Alliance too see what they could do. Computer Alliance had my order sorted within 5 minutes. Pickup was a breeze and the staff were friendly and helpful. I will definitely go straight to Computer Alliance in future!
great to deal with, they were very clear and knowledgeable when communicating back and forth via messaging, and when talking over the phone. i placed my order online very late monday night, more like early tuesday morning and it was delivered to me in my hands on thursday around lunch time, when the expected delivery date was by monday the following week, so i was very glad to get it that fast. great competitive prices and a huge product range. shipping prices were also incredibly cheap even when buying many items at a time in the same transaction. would definitely recommend and deal with again and again, especially if you are living in the brisbane or south east queensland region.
The lady at click and collect was very nice and helpful. However the other staff I spoke to about the product detail was not so professional and somewhat arrogant. Why I only give a 2 star. I will personally not come back again.
They sell good product, but they serve customer so impatient and arrogant. Hope they could improve their service asap.
Good location with lots of parking. Was a bit confusing walking in, as it wasn't clear which of the four different sales areas/counters I needed to use to pick up my order. I was still attended to promptly, and received great friendly service.
Very disappointed in their support. No attempt was made to actually provide more information on a faulty video card I took in to prove that there wasn't an issue with the card, despite all my testing that concludes otherwise. My only options were to pay for them to take it back, take it back as it was an accept there's no fault or have it sent to the manufacturer and be without it for weeks. I asked for them to show me proof that the video card performs as expected for that type in the form of some kind of public, comparative way such as with 3DMark as I had used to perform most of my testing and was told they don't have that and no further information provided. I provided as much of the support as I could from my testing to get specific localised testing to those particular issues but it feels like they just tested to see if it ran (which it does) and therefore all is well.
I bought a majority of my current computer from here and always supported Computer Alliance as a local business and under the assumption that their highly touted support will be there if needed but now I can see that it's all for nothing when it comes to the crunch and you may as well just go with the cheapest option and deal with the manufacturer directly. I won't be coming back as long as I can help it.
If you actually want to provide support to your customers, try and use the information they provided to run specific tests, and don't just take that information and do nothing with it.
Good access, polite, helpful and friendly staff. No one is perfect. These guys could sharpen their game price wize but having shoped there before I will no doubt shop their again. The range of products I saw on the shelves were more run of the mill boring oldish stuff. I saw nothing new and exciting! For example I had wanted to buy a new router but nothing had multiple VDSL ports and Gigibit Lan and they all had outdated ADSL modems included. Their web site is a little better stocked. I expect a specilist store not to resemble an expensive K-Mart.
Prices are a little higher than elsewhere, but in exchange you get quicker service and friendlier staff.
Bought a Gaming Desktop from the brand MSI Infinite A 8RC and they delivered one day before, everything was all good the desktop has been packaged to survive long haul deliveries with foams and padded exterior and its super fast. On top the design of the CPU and tempered glass is just awesome i have a new gf now :) Thanks MSI
Excellent service by knowledgeable and friendly staff. I will be back.
I will never do business with this company again. For years I've been mucked around with a warranty claim. Months and months would pass without a response from them and when I did get a response, things would just go around in circles and they made things very difficult. I definitely can't recommend this company.
Great customer service, friendly staff and very good prices for a storefront. My one SMALL issue is that they can take some time to get the parts you asked for. This is no supprise can considering the amount of stock they keep there
Should not be in business.
Purchased a $2000+ laptop as a work computer. Within 7 months had issues with the device's battery life and trackpad, the battery only lasting 1.5 hours on a full charge and the track pad ghost clicking constantly deeming it not usable. As a travel a lot for work, i returned the laptop making a point of it being my work computer which is the basis of my income. After being in and out of the store for 4 weeks the trackpad is still not repaired, instead being told that the way I was using the computer was the reason the track pad was "over sensitive". I had obviously used the machine for months without an issue prior.
I have again taken the laptop back as they were unable to order the trackpad until new years day and I have work that must be completed for clients in the meantime. I was informed the reason the trackpad was not ordered throughout the duration of the laptop's time in the store was because I missed a phone call while spending a few days on holiday. This apparently results in the closure of the job and they perform no further work on the machine. This of course confused me, if laptop was returned to be repaired then who in their right mind would close the job. The machine is still left un-repaired and the customer without a laptop. Baffled by this information I asked why they didn't use alternate forms of contact such as an email of text to the customer, just to inform the customer of the attempted contact. I have worked jobs before where I have been in a similar situation, instead of cancelling the customer s order or discontinuing the service, a note would be left via email or text as this is the logical next step.
Overall Disgusted in the service of the business. Not only have they cost me money and time, but tried telling me, the user I was the cause of the obvious hardware issues with the machine.
I urge anyone considering to purchase from the business to highly reconsider and avoid entirely.
*Writing this review was difficult as the trackpad is still dysfunctional*
By far this is the worst customer service I have experienced anywhere! After returning my printer that was only 1 month old after the buttons stopped working, I was told it would be 2 weeks for repair. It has now been over a month and still no printer or notifications from their end. I am so sick of calling them and only to speak to some idiot with an attitude problem! Do yourself a favour and buy somewhere else .anywhere but here!!!
Friendly helpful staff and a great range of good quality products. Have bought a couple of computers and parts from here over the years and its always been great.
Absolutely amazing service and great prices. I needed a new router urgently and after ringing them up and talking to two very nice people, they organised to have it shipped to me that same day and the courier dropped it off the next morning. Couldn't have asked for a better experience and we will be back for future computing needs. Thanks especially to James!
Purchase a motherboard and a Core I-5 at the same time. At the time of ordering I asked them to verify the components were compatible. When I collected the items they again confirmed they were compatible. After assembling I find that the motherboard on-board video cannot work as the Core I-5 was an 'F' version (no integrated graphics). Emailed sales about this only be to told 'Everyone knows an 'F' version doesn't include graphics'. He them went to indicate it was my fault for not asking the correct question.
I used to be a customer. No more.
I have been shopping here for years as have family members. Yes we did frequent other PC businesses but we always find this the best of the bunch.
Great service and range of computer stuff. Staff are always helpful, mind you they can be busy at times, probably because they are popular. Read reviews here.
Recently I had cause to test their warranty process and I came away most pleased. Thank you Computer Alliance.
And what bought me here you ask. Well my old PC died and I am configuring a new system for purchase. Know too here, I drive from the Sunshine Coast to shop here. Cheers CA... Thanks..
Great product availability and value, in and out quickly, and Will was incredibly helpful in determining if the part I wanted was correct for my device. Thanks again!
Very poor customer service experience with Computer Alliance.
computeralliance.com.au
