Should not be in business.

Should not be in business.

Purchased a $2000+ laptop as a work computer. Within 7 months had issues with the device's battery life and trackpad, the battery only lasting 1.5 hours on a full charge and the track pad ghost clicking constantly deeming it not usable. As a travel a lot for work, i returned the laptop making a point of it being my work computer which is the basis of my income. After being in and out of the store for 4 weeks the trackpad is still not repaired, instead being told that the way I was using the computer was the reason the track pad was "over sensitive". I had obviously used the machine for months without an issue prior.

I have again taken the laptop back as they were unable to order the trackpad until new years day and I have work that must be completed for clients in the meantime. I was informed the reason the trackpad was not ordered throughout the duration of the laptop's time in the store was because I missed a phone call while spending a few days on holiday. This apparently results in the closure of the job and they perform no further work on the machine. This of course confused me, if laptop was returned to be repaired then who in their right mind would close the job. The machine is still left un-repaired and the customer without a laptop. Baffled by this information I asked why they didn't use alternate forms of contact such as an email of text to the customer, just to inform the customer of the attempted contact. I have worked jobs before where I have been in a similar situation, instead of cancelling the customer s order or discontinuing the service, a note would be left via email or text as this is the logical next step.

Overall Disgusted in the service of the business. Not only have they cost me money and time, but tried telling me, the user I was the cause of the obvious hardware issues with the machine.

I urge anyone considering to purchase from the business to highly reconsider and avoid entirely.

*Writing this review was difficult as the trackpad is still dysfunctional*