Very disappointed in their support. No attempt was...

Very disappointed in their support. No attempt was made to actually provide more information on a faulty video card I took in to prove that there wasn't an issue with the card, despite all my testing that concludes otherwise. My only options were to pay for them to take it back, take it back as it was an accept there's no fault or have it sent to the manufacturer and be without it for weeks. I asked for them to show me proof that the video card performs as expected for that type in the form of some kind of public, comparative way such as with 3DMark as I had used to perform most of my testing and was told they don't have that and no further information provided. I provided as much of the support as I could from my testing to get specific localised testing to those particular issues but it feels like they just tested to see if it ran (which it does) and therefore all is well.

I bought a majority of my current computer from here and always supported Computer Alliance as a local business and under the assumption that their highly touted support will be there if needed but now I can see that it's all for nothing when it comes to the crunch and you may as well just go with the cheapest option and deal with the manufacturer directly. I won't be coming back as long as I can help it.

If you actually want to provide support to your customers, try and use the information they provided to run specific tests, and don't just take that information and do nothing with it.