Payless Car Rental, Inc. Review

One person behind counter, Ben waiting in line for 45 minutes already. We have moved up 4 people and have at least 20 people ahead of us. Hugely poor poor customer service. We have reservations and im disabled if I hadn't already paid for ins and the deposit I would so be willing and worth it to pay more to fo with any of these other car rental places that has several people at counter moving people right along. Never use payless again

Stood in line for 20min with one person working the counter. Two people behind me missed their meeting because of the delays at the pickup counter. When I finally got keys to the rental car they gave me the wrong set which i dont know how that happens but in any case delayed me some more from getting on the road. The rental car was dirty with stains on the seats and dirt/dust all over the dashboard. Plenty of competition in this industry no need to deal with this type of service.

Everything was great, except the counter to pick up the car. There was only 1 associate and 2 of the 3 people in front of me in line were not just simply picking up a car, they had issues to resolve, and this took a long time. By the time I got my rental squared away, there were 9 renters in line behind me for the one agent.

WATCH OUT FOR BILL PADDING!!! I rented from this location last week and, after not receiving an email receipt, I checked my credit statement to discover that they had charged me more than I was initially quoted. After calling customer service to request a receipt, I learned that the person at the counter had included optional services without asking me if I wanted them. Additionally, I filled up the car to the point that gas was coming out of the tank 2 blocks away from the return and they claim the tank wasn't full and added $20 to my bill. I travel for business and have never encountered anything like this from any rental car company. Customer service was also not very helpful. They took my information and told me I had to "wait to hear from corporate."

Speedy service and the vehicle was just the right size for my group.

Check in and out were smooth and straight forward. Person who checked us in seemed committed to our safety and helped us upgrade to larger vehicle.

What a horrible experience....Turned out I needed a car for 4 additional hours. The person at the counters says no problem. Your new total is $190...it was listed at $84 when I booked....I was told there were fees and "stuff" (yeah that's a quote). I went on to the app and rebooked for the same price...Then I was told won't be ready for 2 hours....I called Custer care who told me he "could make me a deal"...I he would give it to me for $120...I was so I'm paying $10 per hour....He was like yes sir...unbelievable... Needless to say, not using payless ever again...Bye Felicia.

Good experience, staff was great. It was cheap, it was exactly what I expected- not the nicest car, but comfortable and clean. I cut my trip from 3 days to 1 day, and they had no issue at all, and were courteous and helpful in the change. Appreciated the ease of pickup and return. Would rent again from them.

Mark was amazing! He helped us out sooo much. Got us an amazing price and was super kind. No wait. Upgraded us because they were out of cars. Highly recommend.

They were the cheapest and fastest car rental company at the time. Did not charge an arm and leg to out of state visitors to rent a car. Mark was the best and I highly recommend

They don't deserve at least one star. But no choice since it is the only option. When I reserved a full size car, I couldn't check the reviews but I managed to check before the flight arrival. There are three rental agencies like this close to each other and seems like all of them follow same strategy. I had reservation for full size car, but they said they don't have it now and offered standard car for the same price. I immediately said no and made a reservation with budget. I also noticed that they don't print rental agreement, so when you return the car, even though you requested to not to include any insurances, they can add anything because there is no proper rental agreement. I do not recommend this place and adjacent places (Sixt and EZ) for anyone. Please use trusted companies like Enterprise, Budget, Avis or Hertz.

I knew it was going to be a bad experience when they handed me the keys and asked me to do my own walk around inspection.
The vehicle had the key fob with the flip out key, one was broken and wired to the other. No big deal, it still worked. The vehicle had multiple dings and scratches and a slight scrape on the passenger side rear door. It also had a stench of body spray similar to that of a gentlemanly club. So, off we go and return 6 days later. upon return the only thing checked was the fuel level. I was told all is good. I was satisfied until today when I looked at my credit card and was charged $2047.00. Are you kidding me? The paper I signed was less than $500. What kind of BS is this?

Good and fast customer service and good option cars to select

This is insane. When I was picking up the car, the staff asked me if I need an insurance and I told him no, I do not need any insurances. When he gave the paperwork I noticed the charge was way more than what I reserved. So I ask him why is that, and he told me it is temporary for fuel and it will drop. But, it was a total lie, and I found that he added liability insurance to my charges and I did not noticed it and he lied to me about it. Then I contacted the customer service and told them the story(while I knew nothing going to happen, because they had my signature on it). They applogized to me and told me you can go to where you picked up the car and correct the problem. Another lie!! I went there and they told me that is not possible. So now I have wasted money on the insurance I did not want and fuel cost for 40 mile drive to the pick up location. Never recommend this company to anyone...

Worst car rental on the planet. 12-16-19 rented a car. Too small not what was requested. They offered an upgrade. The first car was supposed to be $279 for a week. The second car was supposed to be $350. They charged us both prices which somehow ended up being $575. Money was taken out of our account. No money now for a vacation. They refused to make an immediate correction for their mistake. What are we supposed to do without money now?

My grade for these folks: F-. The wait time, added fees (due to their policies), mandatory deposit, mandatory pre-paid fuel, etc. made this my worst rental car experience in 25 years. The line at the counter (45minutes) was unnecessary and due to inefficiencies of the customer service. By the way, SIXT & and EZCAR were similar, but moved a little quicker. The pre-paid fuel policy is frustrating, and they try to spin it positive by talking about the lower price they charge. The $10 per driver add-on fee is ridiculous, particularly for spouses of the renter (most other companies cover the spouse). The $185 mandatory deposit, which took 3 days to refund after I turned in the car, was unacceptable. I would not rent from any of these 3 budget companies again at SeaTac - I went this way because the rental car prices are overinflated at SeaTac. I spent $387 on a 4 day full size, the week after I spent $225 for 7 days of a Ford Explorer in San Diego! What is wrong with this picture?

I was not charged until July 28th for crossing the Evergreen bridge 4 times on June 11-12, but the state did not charge it directly. It showed up as a credit card charge "Rent A Car Tolls" from the Payless Rental car company. $14.30 toll for 4 crossings (reasonable). $15.80 convenience fee from the rental car agency (unreasonable). Total $30.10. The whole Seattle rental car market is out of touch with the rest of the U.S. based on my research and experience.
Here is the small print "You are responsible for paying all tolls incurred while using the vehicle. If you incur a toll during the rental period without paying the toll in cash and we, or our agent must pay the toll on your behalf, you will be charged a Convenience Fee of $3.95 per rental day up to a maximum of $16.75 per rental plus the published toll fee(s) at the time you incur the toll. Toll charges will be processed after the return of the Vehicle and will be charged to the Credit or Debit Card you provided for the rental. Charges will appear as a separate line item on your credit card or bank statement."

We specifically selected the options NOT to include insurance, but were charged anyway without our authorization after returning the car. Worse, after reporting the "accidental" charge to Payless we were told they had our cash and there was nothing we could do about it. There is a word for this: theft. We cancelled the charge through the credit company and have since learned that this is a systemic problem and Payless customers are routinely swindled with unreal charges after renting. This is simply how Payless does business. This is a shady company. Avoid at all costs.

There should be a star 0 rating .I suggest no one to pick cars from Payless car rental especially from Seattle location .
First of all they charged $298 for 1.5 days rental
Secondly , I forgot RayBan glasses worth $249 in the glove box of the car which was eventually stolen by the Payless car rental representatives .
I am struggling to my glasses or the money for it .
Finally when I called the online customer support, the lady who attended my call did not want to work because poor she was made to work on Sunday evening ,so she gave me a number of claims department and told me its open and asked to call them .
When I called the claims deep I got to know they are closed .
POOR & CHEAP CUSTOMER SERVICE .
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Super easy to work and at a very reasonable price! When we come back we for sure will be using this company again.

worst rental agency!! Do not ever take rental from these people. If there was less than 1 star or No star, That;s what they deserve. No one picks the call even though they are supposedly 24 hours for issues with car. Their car had a lose plastic casing around the left side mirror which fell off while driving on interstate!! Most horrible rental agency ever! Humble request to others : Pay another 10$ and take another agency than renting from these guys! You will end up saving lots of time, money and it is going to be peaceful.

sub rating, the car itself was good, however they snuck in a charge for "road side service" that I neither asked for nor was I asked if I wanted it. I know this type of thing is common practice because a lot of renters put it on their expense account and don't look at charges, and if they get away with it it suits them fine. However, usually when you call they take it off right away. When I noticed the extra charge on my bill when I returned the car, I showed her my Priceline print out of how much my car was supposed to be. All she kept asking me for was my contract. When I asked about the discrepancy she told me about the road side assistance charge. Since I was catching a plane I didn't have time to deal with it at the moment. I tried calling the next day and left two messages for managers who never called me back, but the rep I spoke to said that the woman in the garage was a manager (a lie) and that she gave me a copy of the contract (another lie, she had asked me for my copy). I called the 800 number and lodge a complaint. it is as yet unresolved. further, all car renters give you a choice to fill up or they fill up for you. (mind they will charge you a full tank wether you bring it it empty or 3/4 full) but they were the first car rental company, who asked for a receipt of filling up the tank within 5 miles of the drop off site. I said if the tank is full why do I need to bring you a receipt. I was told if I didn't bring a receipt they would charge me for a tank of gas regardless wether or not it was full. and no I will never rent from them again.

Horrible experience with Paymore...I mean Payless. I reserved an economy car online for 1 day. The price was supposed to be $59 for the day. When I got there the lady tried up selling me an upgrade for only $25 more. I told her no, I want the car I booked. She then tried getting me to upgrade to a SUV for $15 more. I told her no, I want the car I booked. Which she then told me they don't have anymore available and the SUV was the next cheapest option. So I grudgingly agreed. I've been to other places before that gave me the upgrade for free when they didn't have what I booked. Next they tacked on all kinds of other fees and prepaid gas. They tried selling me the insurance pretty hard but I flat out told them I'm not getting it. The poor lady next to me was coerced into getting it even though she told them her credit card was supposed to cover it and that she already had insurance that should cover it is well. I was told the prepaid gas was what they did with all the cars and that if you fill up before you bring it in within 5 miles and bring a receipt they will take the charge off. I did just that and when I returned they acted like they have never heard of that again. Eventually she went back to talk to someone and then came out and said I was good to go. Never got the revised receipt so I'd say its 50/50 whether they actually remove it.
Long story short I booked a car for $59 for the day and ended up pay $115 due to no choice of my own.
Go with someone else, it will be cheaper and a better experience in the long run.

You think they are offering you a deal. you get a car, return it perfectly, then they tell you they will send you the receipt. You will never get a receipt, and after a while, you see you have been charged twice on your credit card. After going through a lengthy process, you can acquire the receipt. They have charged you twice the daily price. Good luck submitting a complain to them. No one will talk to you. You need to submit tickets through their customer torture website. No one will ever help you. They have the rudest customer service you can find. Stay away from them.

Don't be lured in by the amazingly low rate! They make it up in hidden (undisclosed charges). Check out their BBB info.

This is the worst run business I ve ever experienced in my life. I will never rent from this company again! Every aspect of their service is poorly run. Hopefully enough people realize how horrible they they are and drive them out of business for the better companies.

They were very easy to deal with. No up sale, no pressure! The vehicle we received was brand new, clean, and was what they said it would be! Very pleased!

Horrible customer service. I reserved a car for one price and when I came in to pick it up the lady at the desk whose ID number is 38523 gave me a higher price. When I told her that the explanation for the higher price is insufficient, she said that I have 2 options, either go to another company or take the deal. I see from other reviews that it is a common practice there. My first time renting from them and I'm definitely never doing it again.

The car I rented for 6 days had mechanical problems-it would not start without a jump. When calling customer service it took 3 calls to get to a live person. The man I spoke with was not helpful and it seemed he could care less that the car was problematic. I was staying 2 1/2 hours from the location and had to use an entire day dealing with the exchange of cars. The rep would not even reserve a replacement car over the phone for when I brought back the faulty car. I had to drive the 2 1/2 hours and hope there was a car available. One of the poorest customer service experiences ever.

Please, please, please do not use this place. Go to the myriad other honest places. You will not pay less, and you will have a terrible car, and will be cheated out of money.

Please be careful of this Payless...i ordered at 620 dollars for three weeks but i was told to raise prices when i was ready to pick up there. I was stuck so i have to pay it at 1150 dollars for that. You have to be careful of it!!! Please!!!!!

Charged me for an upgrade that I didnt ask for or receive and wouldn't return my money. DO NOT RENT A CAR FROM THEM.

Deceptive business practices resulting in overcharge and no willingness to provide any honest restitution. Rented in Seattle from SeaTac airport. Will never rent from Payless anywhere again. Would rather walk.

No problem. Everything went well as expected. Great car and service

The young lady who checked me in was the nicest, most professional representative I ve met in a very long time. I ve always been an Enterprise customer but Veronice changed my allegiance! I d never used Payless before but thanks to her, I will definitely use your company again!

Exceptional customer service counter service. Easy check in process. A very nice clean low mileage to use. A great experience.

Terrible experience! I booked online through Expedia and when I got there they swiped my credit card before having me sign the contract... they charged my card $409 for a car when I was quoted $252. When I asked him about it he said he sees the quoted price in the system but those were taxes. I stated that $252 included the taxes. He lowered it to $279. I got out to the car and it was an older car that had not even been cleaned! I have rented a lot of cars and have never had that kind of experience! I suggest you look elsewhere unless you want to be ripped off!

Got charged more than I should have for the car and the have complained twice and have not received my money back or a phone call. Always check what they have given you in the contract because no matter what they say they may add something in the small print that you are unable to read. Will never use the company ever again.

Gentleman at front desk was extremely helpful and skilled at his job. Made it a breeze. That kind of positive experience is memorable and rare.

Was actually quite surprised and it went really well working with Payless. The price was very inexpensive and couldn't believe the high quality new car we got. The line was pretty long and their system to get the car is a little cumbersome.

The worst customer service. This man at the Atlanta air port was literally trying to hustle me to upgrade before taking care of my problem. At the end of it he never helped me and acted as if he was straight out of high school.

Unethical hidden fees and overcharges. They do not explain to you what you will be charged for. They also charged for options that I verbally declined. Please make sure you read the agreement thoroughly before signing anything with this company.

You need to edit these business hours. Google says 24 hours. Please stop misleading people. It's 3:14am I'm off of work and looking for a rental, I see it says 24/7, call and what happens??? "Our business hours are from 6am to 10pm." REALLY IRRITATING TO LOOK UP FALSE INFORMATION ON THE INTERNET, ESPECIALLY WHEN YOURE TRYING TO TAKE CARE OF THINGS. FIX IMMEDIATELY.

Garbage place with garbage workers in a garbage environment

The only car rental we use and we go for awhile renting about once a month. Very easy to rent, customer service is always awesome and friendly. It s quick and simple for pick up AND drop off. We have rented many times from Payless in several states and it s the same great experience each time. One time we forgot to do something upon return and they said for us not to worry about it. Eliminated MUCH stress for that return! Thank you Payless!

Rental itself was fine, car smelled like 'Simple Green' cleaner. As others mentioned, I was pressured for insurance and declined as my private coverage was sufficient. No agent checked the car for damage with me or after I made any notes. The car was in a dark garage and covered in water droplets from being washed, so it was near impossible to tell if there was any damage. I found out after leaving there was a shoe sized dent in the driver door, but thankfully they also didn't notice anything in the dark garage when I returned it. But, the biggest frustration came from being charged for roadside assistance without my knowing. I felt like this was a sneaky way to overcharge a customer and I didn't notice it until after I signed the contract (when they say, 'initial these 8 places and sign the bottom'). They have thus far not been willing to return the fees. As I am now reading other reviews I am seeing that this is an ongoing issue with Payless...

Did not have the small car I reserved. Would only give me an SUV. I didn t want to pay the outrageous gas prices in the Seattle area to drive an SUV. They would not give me the mustang which gets almost 30mpg without an upgrade charge. Learn from my mistake. Avoid Payless, it s terrible.

If I could give lower than 1star I would. Very disappointed. Service sucked. Never again!!!

I had the easiest, quickest and friendliest check-out and drop off with my rental. I also paid a great price for a nice clean car.

Payless Car Rental in Seattle airport is horrible!! They ran out of cars!! We reserved the SUV two days before the trip. We waited in line for 1-1/2 hour and was told when we got to the counter that they had no cars. We have to wait for a customer to return a car before we could have one. We tried to go to other agencies but most of them were sold out. Expedia and Payless are both horrible since we are depending on them to do what they promised!

Very crooked employees, tried up-sell me from a mid size sedan to an SUV and "forgot" to mention it was going to raise the cost by 300%... sketchy business where I come from!

I verbally turned down every upcharge that was offered. The man handed me a sheet and told me to initial a bunch of spaces and sign at the bottom. Lets be real, I might have surrendered rights to my children, because most of us don't read pages of documents just to rent a car when a line of people are waiting behind you. Sure enough, in come the upcharges. Never again, Payless

Zero stars is the only appropriate review. We rented a car on April 8. It was dirty and damaged. I went back and told the person we got the keys from, and she said just make sure to show the person at the exit, which I did! Actually getting out of the car and walking them around it to show them the damage. We then also told the person when we brought it back that the damage was there when we rented, and were told it was fine. Fast forward to yesterday, when we received a letter from Payless and Sedgwick claims stating their "investigation" concluded the car had been damaged while in our possession and charging us for $898.22 ($671.80 damage, $59.24 loss of use, $100 administration, $67.18 diminishment of value)! Luckily, I took pictures of my own, dated April 8, so let them try and prove this...plus, my 85 year old mother, my partner and I will all attest to the condition of the car at pick up as the same as when we dropped off. THIS PAYLESS IS CLEARLY RUNNING A SCAM ON PATRONS AND IS TRYING TO RIP US OFF...YOU HAVE BEEN WARNED!

crooks. don't believe the low rate, they will screw you the other ways. Not an honest company

Easy pickup/drop off, excellent price. Car was a bit older than competitors, but for a lower price I don t mind. Picked up at 6:30 am and there was no line.

We rented in Denver for a long weekend going to the mountains to ski. The car was perfect. It was a new car with great features and even great gas mileage for it's size.

The shuttle was fantastic. I noticed they were seemingly less frequent than other rentals but not too long of a wait.

The line was long but there were three agents at 10pm. I couldn't complain there.

My only complaint is that we had booked online and specifically declined some of the insurances since we were using a Visa. We had accepted supplemental liability since we were going into the mountains during snowy conditions. When we got to the rental place, they snuck the larger "loss damage" on there for 24.99 per day. I didn't realize it was there until I got home and saw the charges. Unfortunately, I initialled everything already. I should have read closer. If it says prepay voucher that looks like what you agreed to online then has something that says estimated total charges, stop and figure out what they are charging you for.

The worst car rental place I ve ever experienced. Will never go back even if they were the only company with a car left. Definitely DO NOT recommend because of the hidden fees and lack of customer service and knowledge. They could care less if you are military and try and nickel and dime you for everything. I d give them zero stars if I could.

Hidden fees. Total will be double what you initially paid. Just rent from the more "expensive" companies because at least they're up front with the cost.

Beware - I was charged for insurance I said I did not need. Also had to deal with a slow leaking tire. At return I was told a manager would call me to assist. I was never called. Then I called and left multiple messages, and was never called back. Then I used the Online complaint system. Payless completely disputed my statements, and denied my claim. They obviously care more about $$$ than customer service.

I wish I could give less than one star! They are by far the worse rental company I have ever ever dealt with. Not only did they give me incorrect information via phone, when i arrived they refused to call the manager so I could speak to them. Honestly they are not worth the head ache.

Their counter was closed, even though it was supposed to be 24 hrs. A sign said to go downstairs and use the kiosk. The gentleman downstairs had no idea where my rental even though I had PREPAID for the reservation and it didn't help that I could barely hear what he was saying. After looking at his computer for a while and then walking around the lot and sitting down on the hood of one of their rentals, he came back and said he would need to check with someone to see where my rental was, or at least that's what I thought he said. A while later another employee comes by and he asks her. I am told that it would be a 20 minute wait since I guess they were cleaning it. I finally get my rental and after reading the rental contract carefully again, I signed it. I can't stress this enough, read the whole contract before signing. Look at what you are being charged for and any additional services that you may or may not have signed up for since I've read so many horrible reviews about this place. I have returned the rental and all the charges to my card look normal so far so I am hoping nothing else gets screwed up like the other reviewers mentioned.

Horrible. DONT RENT FROM PAYLESS. You may think your going to pay less, but in the end they will gouge you! They charged me for leaving the car a mess, when the most they needed to do was to vacuum it out!! Not reasonable at all!!
Also at pick up the guy at the desk had no clue what he was doing. I waited for him to try to figure out his computer system and rent us a car for over 30 minutes. I booked a car with them through expedia one price, when I talked to counter guy he thought I should upgrade. I refused the upgrade but got charged for it anyway. When I went downstairs to pick up the car the girl said the car he signed me up for was not available. She made me wait another 10-15 minutes while she tried to figure out how to work the computer.

Nice vehicle, however the car I reserved was not available so the agent put me in a larger vehicle and charged me more. I guess I could have declined then I would have been waitlisted for the car I reserved. When I went to the garage to pick up the vehicle there were plenty of smaller cars available which I had reserved but did not have the time to change anything. If they run out of the cars you reserve they should upgrade you to the vehicle they have on hand without charging you for it. The agent was great, enjoyed chatting with him. I declined all coverage etc and actually do not know exactly what I was charged for the rental as I did not get a receipt when I returned the vehicle. She said that my original contract was my receipt.

The car was great, but the representative handling the paperwork when I picked up the car aggressively and deceptively tried to get me to sign up for unwanted extra services. He became petulant when I declined the extra services and insisted that he provide a rental contract with correct terms.

At the pickup location near Denver International Airport, the clerk tried to upsell me a more expensive car by falsely claiming that my assigned car didn't have a fold-down back seat to accommodate skis. I declined. He then tried to sell me extra insurance. I declined. Even after I declined these extras, he tried to get me to sign and initial for these and other extra services I had either declined or had not requested. The contract he hurriedly tried to get me to sign called for paying substantially more than my reservation had quoted. When I saw the overcharge, I began reading the contract more carefully, which prompted a petulant remark. After reading the contract, I asked him to print out a contract with the correct charges. He angrily tore up the contract with the overcharges. To my amazement, he then pulled out another contract -- one with the correct charges. To my amazement, it became clear that he had been withholding the already-printed contract with the correct charges as shown on my reservation, apparently in the hope of cajoling, bullying, or tricking me into agreeing to a more expensive contract with extras I didn't want.

By then I was very suspicious of the integrity of the personnel in this office, so I requested a copy of the version of the contract that I'd actually signed. The representative stated that I had a copy. I pointed out that the copy he gave me was unsigned, and that I wanted a copy of the contract I'd actually signed. He refused. I asked him why I couldn't have a copy. He said it was "against their procedure." An older colleague of his came by and reiterated that it was against their policy to give customers copies of the contracts they'd signed. I asked them whether they had a photocopier. No answer. I told them that they had better change their photocopying policy. In a huff, the clerk wordlessly disappeared and shortly reappeared with a photocopy of the signed contract.

I'm not sure whether the few dollars I saved over eight days by renting from Payless was worth the unpleasant experience at the counter. But the rest of the experience was good. The car was great -- just the right size, very comfortable, and it got great mileage. It was muddy on the outside at pickup, but that was no big deal, since in the winter it would have been muddy after the first hour of driving anyway. The inside was reasonably clean. The return process was fast and painless. The shuttles to and from the airport seemed to run about every 15 minutes. Payless's location was convenient -- nestled side by side with most of its competitors on an access road paralleling the freeway leading to the Denver airport.

I had rented the smallest car possible they talked me into prepaying the gas for good rate but i didn't see until later they changed me $50 for car that takes $25 with of gas . The guy at the counter wasn't being helpful having me walk up and down to tell me he won't change it to bring him receit when I return the car. The car was dirty I found cans with boose under the seat, candy wrappers.

Worst car rental ever... System always down, adding extra plans on the contract without asking..

When arrived I wanted to make sure small car had abs was informed no need medium-sized car. Declined extra insurance and asked how much more, was told $10.00 more a day, the price triple and the agent told me to bring car back on empty. SCAM. Took car back on full. Since I have never been to that state and area I took the mid size car. NEVER will use this company again. Since I have to give a star, subtract 3. Yes truly is a rip off.

The representative at the counter was very polite. Took the time to explain things on how to connect the ph GPS to the car and gave us a map. Also it showed she was interested in helping us as it was our first time in Seattle. Much appreciated! The car was great too.

I have rented from Payless the last 4 times in Seattle . No Problems Great Car and Great Service.

Please do not come to this facility. My husband &I were charged for fuel when we had proof we filled the gas tank to where we had received it. I contact customer service and they said they will not refund us the extra fee. When I went to go drop off the car- no one was at the front desk. I called the number that was outside the desk which was around 3am- and the associate sounded as if I had disturbed her sleep. The whole experience was terrible. I would not recommend this location.

Literally the worst rental company I have EVER used. They constantly add additional charges, the majority of their customer service team is horrendous and has no clue what they are talking about. On top of this they have randomly applied additional charges to my credit card without notifying me!?! STAY AWAY!

Got to the kiosk to find a sign at the desk that said back in 30 minutes . First of all, seriously? Can t you share a kiosk with a company that s open so you always have someone at the desk? Second, 30 minutes from when?? Will I be waiting 5 min? 10 min3? 30 min??

We had an issue with Budget Car Rental, they would not allow us to pick up the car later than reserved, our train was delayed without charging us twice the amount of the original rental, we were also renting this vehicle for 3 weeks, thankfully we found Payless and they were wonderful, even when we had to extend the rental for an extra day they were most accommodating and the rate was pro-rated to match the hours we needed it. It is nice to have a good reputable car company come through when you need them. Good Job Payless!

Bad experience. When you book it it's very cheap but whet you check out they put a lot of fees.Next time i will choose Enterprise for sure.

I was using the car for work. My job required I drive several hours but my rental kept overheating. The agent at the desk didn't care to address the issue when I tried to discuss it with him. The car I got was filthy when I got it, scratched to hell, muddy, dog hair all over the seats, and smelled like dirty socks. Additionally, I was charged more than the agreed price after my transaction posted. Don't bother calling the corporate office because they're just as apathetic as the people working at the desk.

I miss enterprise.

Great customer service. Easy and fast to check in/check out. Best car rental agency that I've ever used at Sea-Tac and I have rented from almost every one of them.

We reserved a car a month in advance. When we got there late at night we had to wait around about 20 minutes for the associate to stroll up and inform us that they were out of cars. When I told him I had a reservation he just shrugged. Terrible customer service. I will never rent here again.

This company is dedicated to forcing customers to buy insurance when it is not necessary to have it.

After talking over ten minutes with the renter told us that we could not rent a car without insurance, and how many people we had also got in a hurry to rent the car and we left deceived.

Finally I rent because I needed and there was more car companies at that time, when I went to take back the car, I ask about insurance and my surprise was that it was not necessary. After several complaints they responded and they said it was not his fault if an agent had cheated me.

So watch out for this company to exploit of foreign customers

I was charged $100 more than my contract stated for "add-ons" that I never agreed to, including XM Radio. I was charged $56 for the "refueling option" despite returning the vehicle with a full tank and having a receipt from the return station that said "full tank".

Trying to get a refund for these incorrect charges has been a nightmare. Customer service either ignores my emails or sends me in circles that gets me nowhere. I've never had this issue with other rental companies and I will never rent from Payless again.

Everything went quickly and smoothly. The car was clean and in good condition. I did not have to wait a long time for pick up or drop off.

I was sent here by Fox when they did not have a car available. I wish I would have caught his name but he was the best! He gave me a better deal, an awesome car and all the bells and whistles. I will definitely head straight to Payless the next time I need a rental.

The rental agent was excellent and very professional. I recommend this car rental to anyone looking for a great price, a great vehicle and amazing customer service.

******** DO NOT RENT FROM THIS PLACE EVER********
My friend reserved his rental a week in advance ( standard car). Upon arrival they give him Keys to an SUV at double the price. The car was completely filthy ( he took it and washed it so he wouldnt be charged with a cleaning charge). He was charged for 2 different insurance policies at 43 dollars a day when he asked for the cheapest possible insurance. And we took it into a friend who works in an auto shop and when he ran the vin # and stuff, we found out that this vehicle has a safety recall on the airbags. When taking the car back today over 650 in charges was already taken out of the account. the car rental that was supposed to cost 100 at most for 2 days turned into 270 plus a 350 dollar deposit that they told me they were not going to reimburse me for. This rental car company is a joke. When i called to talk to a manager i was told he was in but busy until 6pm. I called back half hour later and sat on hold for over 30 minutes waiting. Manager Luis gets on the phone and says that they did nothing wrong but will review the tape to see if his customer rep handled the situation and went over all the prices with him. He called me back an hour later and told me that there was nothing they would do for us that they handled the situation exactly as they should. Moral of the story My friend is hiring an attorney and he will be taking them to court. they dont deserve 1 star unfortunately i cant publish this if i dont rate them

I had a great experience with the guys (Ismail and his humorous co-worker) who helped me at the desk and the attendants later. I had reserved the car online, but saw that the car was cheaper the day I arrived. I was able to call and cancel/re-book at the lower rate. To everyone complaining about the fees, you will never get a car for $11 a day. All the weird fees are disclosed before you put your credit card in. All car companies charge extra fees. This place was a great price and lower than anywhere else. The car was quite clean and, I think, was an upgrade from the economy I paid for. Drop off was super easy. I'd definitely rent from there again.

We rented out car in July for August. Went to get the car and they didn't have the size we requested or the next size up. So they gave is an SUV and charged us extra for it. It's not our fault they didn't have the car we asked for over a month ago. Funny thing is the car next to ours was a Honda Accord and other small cars. Funny how they make extra money by lying about not having what you requested. Last time I use them. Stay away.

The counter where all the other rental agencies were located was closed and had to go to 1st floor to check in. My type car wasn't available and I was given a SUV which was large which they considered an upgrade as long as you don't mind the poor gasoline mileage. Then I had trouble driving out because I didn't know to scan the papers to get through the barrier. Service people were helpful.

Bad experience. Charged us for the car damage we didn't do. There were no cars in this place upon our arrival. Waited 1 hour for any car to return. It was quickly washed and cleaned and given to us. Don't know if they had enough time to properly exam the car. Had the car for 3 days and had no accidents with it. In a month received a notice that right mirror cover is missing and it was our fault. Called Customer Service asking for some details on the damage or to speak with the responsible person. Still waiting on that after 3 weeks

My experience here was first class. Shout out to Najib for making my day.

rented......tried to extend the rental and was told that the weekly or monthly rate would be the same as the daily rate times 7 or times 30. They would not work with me on the rate even though they showed a weekly rate online. In order to get the weekly rate, I would need to make a new reservation and bring the existing car back and go through the entire process. Ridiculous. (and they were not professional and courteous about it). Even when I picked up the car, I had to remind the agent that I was leaving and prompted him to say SOMETHING to close the transaction like thank you or have a nice day . Same issue on the phone with the agent after calling in twice and being on hold. They must realize the type of company they work for. Go with the big boys. There is a reason they are successful.

Reserved a full size car, agent was offering suvs which I didn't want. Then they tried to sneakily double charge for a Charger without notifying me.

I exchanged less than five sentences with my customer service representative. He asked me if "I wanted coverage?" To which I replied I had already paid for full coverage.

He rushed me thru initials and a signature while mentioning something about and tolls. When I got a chance to look at my paper work he added a ton of strange charges, which more than doubled the cost of my rental.

Caught me off guard and trusting.

One pro and many cons to this experience.
Yes it was cheap and rented to under 25yo. Thanks

Getting to the car rental was awful in Chicago. We were not coming from the airport therefore took public transportation to the rental office. The bus dropped us off with no sidewalk or safe accessible route to the office and my friend and I (she uses crutches for mobility) had to unsafley Cross two busy streets with no sidewalks or cross walks. Bad start.

Driving to Minneapolis we hit a lot of traffic and didn t think we would get to the drop off by 11pm when it closed so I tried to call the Minneapolis office to ask about after hours drop off. I could only talk to someone in the national office in New Mexico and talked to 4 different humans who were completely incompetent and unhelpful and told me incorrect information that I had to correct them on based on what I had already read online. They were no help at all and it was an incredible stressful 2 hours on the phone that got me no where. When I got to Minneapolis office and finally dropped of the car, I explained the situation the the sales person at the counter and he said oh well you should have just called the customer service line and talked to us . Oh wait Sir, I did 7 times and tried every single option available on the telephone menu and guess what, still was not able to talk to a human here in Minneapolis. Thanks for not helping. I asked him to look into the problem for future customers and he dismissed me. Not helpful or willing to help at all and I tried really hard to stay calm and objective only.

Overall poor rental experience.