Amy Barlow

Amy Barlow
Mar 8, 12:35 PM MST

I have a gym membership with "The Gym" and they use Paramount Acceptance Co for their processing.....so I have had my membership for about three years, along with another membership with Elase that also uses Paramount Acceptance for their processing. Never have I ever been late or missed a payment. I received an E-mail that informed me that they were having a problem processing my membership fee ($25.00). I knew it was because my expiration date on my credit card had changed. I called them the next day, to remedy the situation and/or update my expiration, but not before I noticed that they had successfully processed my payment of $25.00 + a $7.00 Fee. Hmmm odd I thought. How could they process this without the expiration date. When I called they had updated my expiration date for two years out. The gal on the phone said "I'm not sure how they updated it without CORRECT expiration date." I was so upset because I felt like they fraudulently updated my expiration date which they did, just to get the payment to process with an additional slap on the face fee of $7.00. It's not the money that bothers me. I was asked to get transferred to a supervisor where I left messages and received no phone call. Then I had to keep calling to find out what the heck was going on. The supervisor would not talk to me. So I still do not have a resolution. But I for sure do not feel confident with this company. I feel defrauded and ignored. How are they still in business? I love my gym membership and Elase membership and I am pleased with their services. However, the business practices of Paramount Acceptance verge on criminal.