Paramount Acceptance Reviews

Whitney with Paramount Acceptance was extremely helpful when working with me to switch up my home gym with VASA Fitness. Recommend using them and working with her.

Great customer service and waived the $9.99 cancellation fee that vasa fitness was trying to charge

I ve had a couple of issues with my account, most of them having to do with billing. In every case that I ve called them, they were able to resolve my issues and make sure that everything was correct. They were willing to wave fees and work with me. I still have a memebership at my gym mainly because they have been great with customer service.

I called in about a charge I had in my statement, that made no sense to me. Liz was able to answer my questions and resolve my issue fast and professionally.

Great customer service. Took care of my issue and provided a great solution.

Excellent service! Easy to understand and my particular service rep. had a great voice.

Years ago I had a very poor interaction with Paramount, but the last few times I ve had reason to interact with them it s been a pleasant experience and they ve satisfied my requests! Thank you!

Very pleasant and easy to work with. Especially Rebecca who helped from beginning to end with my service. Great job!!!!

I had an issue where I forgot to update the information for my card in the account after I had lost it and had to get it replaced, and they were very understanding and waived the decline fee!

I had the pleasure of working with Bonnie today. She was very friendly, polite and courteous. Thank you

Shannon was fast and friendly and answered my questions without hesitation! I wanted to pay for my services in advance and not only did she tell me yes, but she did the processing of the payment for me! Thank you!

I got Karen on the phone because for some reason there was an issue with my payment, and she had great customer service! Way better calling these guys than the crooks who dealt with golds gym payments.

I called to get everything up to date with my account and I was treated amazingly. I think his name was Scott had some of the best customer service i have ever encountered. He was polite and understandable. This company seems to have the right thinking. Make your customers feel that its not all about the money.

I used to call Paramount with Complete Dread. Today s call was far and away my best call to date I had the first professional interaction with them to where I actually thought they valued my business. It was certainly a helpful sign of positive things to come!

My representative helped me in a friendly and timely manner! I am 110% satisfied with their services!

Brittnee is a fantastic customer service rep very helpful.

Tanner was great, I had a couple of questions regarding my account and he was incredibly enthusiastic and professional. I usually don't ever leave reviews but he really made an impression and I strongly feel that he should be recognized for the excellent service and help he gave me. Thanks Tanner!

The operator was very kind and personable, very easy to find a solution to the problem I needed to address

Alec was very helpful amd always responded quickly. Excellent customer service.

Bonnie, was super helpful in all the things I asked of her! Thank you Bonnie!

I did have a personal issue and Bonnie took the time to help me to solve it. Thanks Bonnie I did really appreciate you time.

I needed to cancel a gym membership because I was moving out of Utah and I was put in touch with Shannon from Paramount Acceptance. She was understanding and helped me cancel without any hassle- I really appreciated her support!

I am relocating and Maddy was extremely helpful today. She was very knowledgeable , pleasant , listented to what I had to say and very promtly helped me with my concerns. It was a very pleasant interaction. Thank you, Maddy!

They were very nice in helping me get our account situated.

My second agent for the day was clear and informative with the explanations I needed.

Horrible. I'm never joining a gym associated with this company again. Hey "owner" of Paramount Acceptance Corporation....Take a look at these reviews, learn about customer service, and change your policies immediately.

Great experience, helpful, above and beyond service to accomoaccom my circumstances.

Friendly and helpful with my cancellation requests of a service they represent.

Bonnie was very helpful, and helped me with what I needed.

Whitney was very prompt on assisting me with my needs. Great customer service!

Worked with a service rep named Brinley, and she was very helpful and reasonable, offered to do more than I asked, and did it quickly without any hassle.

Steve was great and very helpful! There was a mixup with my billing and he took care of it quickly and reversed the fees.

Sophia was very clear and helpful with my questions and needs. Thank you!

This company issues credits to gym member accounts that have been requested by gym management, slower than I've ever experienced anywhere else. I have been waiting well over 3 weeks to see the credit that was told to my gym management would be issued within a few days after the request was made. My gym management is also having frustration over the length of time Paramount is taking to credit member's accounts. This practice certainly needs to be looked at internally to make it better for both account holders and gym owners...

Cole was very helpful, He answered all my questions, Great Customer Service, Good job Cole!!!

Super helpful and kind to resolve my billing issue with Vasa.

The representative that helped me was beyond helpful. We moved and had to cancel our gym membership and he was able to have part of the fees dropped. Absolutely great customer service.

This has been the single most unhelpful company in regards to trying to cancel an account. Its near impossible to receive any substantial help in cancellation. The fax doesnt work, the emails dont work, calling constantly did not work. It finally took legal action for them to actually cancel the account and reimburse the money that they took.

Love using Paramount acceptance. Always friendly and willing to work with you. Great customer service and very reliable.

My experience at VASA in Greeley was exceptional. Everyone was very helpful, accommodating, and knowledgeable. I signed up for personal training and my trainer Shawn was wonderful. I unfortunately had to cancel my membership and even that process was great. Bonnie took care of everything and I couldn t be more happy.

Really helpful and clarified everything. Person I spoke with was very nice.

Usually, customer service people tend to be a bit snippy when it comes to rates, fees, etc. They forget the human side of things. This did not happen to me today. The agent I spoke with was level-headed and reasonable. Her supervisor was too. I'm grateful for people like this who are willing to hear the whole story and try to understand before seeking to make you understand. A refreshing breath of air and a plug for the good in humanity! Keep it up Paramount.

WORST PLACE EVER, TERRIBLE CUSTOMER SERVICE, TRIED CANCELLING A SUBSCRIPTION VIA PHONE CALL.. SUPPOSEDLY IT WAS CANCELLED ALL WAS GOOD 4 MONTHS LATER 200 DOLLAR BILL THRU A COLLECTION AGENCY THEN THEY WOULDNT HELP ME.. TOLD ME I HAD TO DEAL WITH THE COLLECTION AGENCY THAT THEY COULDNT HELP ME OVER A 30 DOLLAR CANCELLATION FEE NOW I HAVE TO PAY 200 AND THEY HIT MY CREDIT WORST PLACE EVER

For the procedure of my cancellation (for high price of mebresia) Bonnie helped me and really was professional and with good attitude.

I'm leaving a mixed review because I had a mixed experience.

After a month of attempting to contact Vasa Fitness for information on how to update my form of payment (left several detailed voicemails), I heard nothing. It wasn't until my payment failed to process that Paramount reached out to me via email. I had no idea that I had to deal with a third party company to process my payment, otherwise I would have contacted them to begin with.

I first called and spoke with a crewmember by the name of Connor. He was incredibly rude, unwilling to listen, and the very little information he provided was only given to me after I asked to him to lower his voice. Truly unprofessional.

I called again today and spoke with Cooper. I explained to Cooper what my situation was (my card had been stolen which is why I was attempting to contact Vasa - to update this info so that my payment wouldn't become delinquent). He was patient and listened to my situation. When he suggested that I should pay a late fee, I asked him how this could be waived since Vasa had never contacted me. I had done my part, they had not done theirs. He helped me contact my bank to verify that my card was stolen, and was able to waive the fee. All it took was a little patience, and his willingness help.

Overall, I'm unsatisfied with how Vasa handled this, and unsatisfied with my original experience with Paramount. That said, I am so appreciative of Cooper's willingness to help and provide real customer service. Give this man some kudos! He deserves them.

Scarlette was absolutely amazing in helping me cancel my membership to VASA. Her customer service is stellar!

THEY WERE VERY KIND IN ANSWERING AND GIVEN ME A VERY GOOD SERVICE NOW IF THEIR CUSTOMER SERVICE HAS BEEN IMPROVED THANK YOU I AM VERY HAPPY

Are really trying to help you. If you want something fixed they will try their best. You need to know what is wrong though. They will only fix it if you ask.

Wanted to cancel my guest pass, did it over chat which was extremely easy and Bonnie did a great job with helping me out quickly and didn't have any issues.

HORRID CUSTOMER SERVICE. I tried to cancel my membership and they want to charge me the annual fee for the upcoming year when I won't even be using the facilities. I stopped using the gym due to COVID 19 and would have returned but they are still charging me money when my pass has been on hold. The rep would not work with me at all even though I agreed to pay the normal cancellation fee. Do not use VASA or any company related to paramount acceptance. The billing and service is horrible and they do not treat you like humans. Let alone the managers are not properly trained and will try to speak over you.

The gentleman that helped me solved my problem right away. Great customer service.

Shannon was helpful and understanding to my requests.

I had an exceptional customer service experience with Ariel! I'm very thankful that she took the time to listen and understand my concerns which means a lot considering my situation. Thank You again Ariel!

They tried to swindle me out of 25 dollars but overall good service

The supervisor I dealt with Tanner deserves 5 stars, and should be handling all of the training. He was the only representative who was actually nice and genuinely cared about helping. Before that the individuals we talked to were dismissive, condescending, and down right rude to the point of stalling to connect us to the supervisor. Vasa fitness was not a good gym, their sales folks lied to get us to sign, and the only good interaction I ve ever had with this company was on the phone cancelling my membership with the help of Tanner. The workers of Vasa and this company could
Take a page out of Tanner s book and greatly improve how everything is ran.

Usually it's difficult to work with organizations like this. I've tried cancelling gym memberships in the past and it's been horrible. It was surprisingly easy with Paramount.

Because of Paramount Acceptance I will not be renewing my Golds Gym contract. They charged me a late fee because they said my card was expired. Turns out it wasn't expired. Called my bank customer service and they informed me that Paramount Acceptance had entered the wrong expiration date when they ran my card for the month of July. So they charged me a late fee. I have called them numerous times and they still won't credit me back the late charge even though it was their fault. I even had my personal banker from Chase call them and explain to them the situation and they still won't do anything about this fee. A $20 late fee is nothing. It's the fact that this company won't admit they made a mistake. Every time I call them, I encounter rude and arrogant reps who have no customer service skills whatsoever. I am done with Golds.

Horrible company.. Doesnt explain things and charges the account on file without permission.. If I was golds gym I'd stop doing business with them. Golds gym lost my business forever because of them.

Ever since I bought my membership I had not been able to start due to an illness. I finally contacted VASA bc I cannot start until May and the service representative Maddy was very helpful on chat!. I'm looking forward to May 2020 when I can actually start at VASA.

I conversed with Bonnie today via email and she was perfectly helpful and completely polite, even when I was angry and rude. 5 stars for sure!!

My latest experience with Shannon was a pleasant interaction.

Very helpful and willing to work with their customers. I am extremelypleasedwith my service. I would give them a 10 out of 5 if I could! Keep up the good work guys

About a year ago I was threatened by Paramount Acceptance that I was going to be sent to Collection agency for not paying a yearly maintenance fee $180 for (Vasa Fitness) Gold Gym. When I only used their gym for 3 months. I told them I wasn't going to pay the maintenance fee since its been less than a year, that I became a member of this gym.

One year has past and I haven't heard from them or the collection agency. This was simply a scam.

Cancelled my service quick and easy once I got with a customer service rep

I worked with Sophia today to make a slight modification to my account. She was helpful and very fast. It's rare to receive this sort of service these days.

Since the closure of the VASA gyms due to COVID-19 I had some issues with my account that Rachel took of. Specifically since there would be no access to the pool (the only reason I go to VASA). Rachel went ahead and froze my account. I really appreciated her help and professionalism!

The guy who helped me was super nice and patient, he answered all my questions and explain it really good. Thank you very much

Had to call Paramount to change payment arrangements the credit card I was using had been closed by my bank for fraudulent activity. I received a letter from Paramount about a fee for none payment. That prompted me to call. I spoke with a lovely young lady named Noelle. She was pleasant, helpful and quick to solve my issue. She was also kind enough to look into getting a late charge removed which Paramount did. I asked her some questions about my account and she was able to answer them with no hesitation. Thank you

Great gym, good lighting, has a tanning bed and easy to cancel as long as you have military orders. No complaints!

I had a very great experience with the rep that was helping me. He made it easy, and efficient for me.

I have been with VASA for over 10 years and have loved doing business with them

Some of the best guest experience a dude bro can get.

Bonnie was very quick to help me with my issue and wrapped everything up very satisfactorily. I would work with her again on issue.

I called & paid my account & asked for my membership to be cancelled LAST MONTH. Following month I get billed AGAIN for the account I cancelled. I ve called for 4 days & NO ANSWER. I don t get called back when I leave my number for a call back & ive emailed regarding this issue and haven t gotten a response. Vasa is actually a nice gym but if this is the company I have to deal with when regarding payments etc then I won t be doing business with them.

Amara was excellent! Very kind & professional, yet personable. She made calling simple & easy. She is a perfect example of what customer service is all about! Kudos to Amara! : )

Liz and Kylie were both exceptionally helpful and compassionate regarding some unusual circumstances. Both were able to help with solutions!
Great customer service experience! Thank you, Ladies!

I had a great experience on the phone with a representative. She was helpful and was able to process my request quickly and efficiently.

So let me begin I'm leaving 4 star for 2 reasons first reason is Robert Daniels great guy I had issues with my wife's bill spoke with 2 customer service reps regarding it one was a supervisor and just terrible service I tell you frustrating so Mr. Daniels called me back a few days later and told me he happen to listen to the recording of our conversations and compensated my bill appreciated that Mr Daniels I wasn't Expecting that but not only did he do that but he expressed to me he would address the situation with the people I spoke so it would not happen again highly appreciate that after what I went through with them so Robert Daniels your awesome need more like you 2 and the second reason the gyms are pretty well maintained so good job besides the small issue with the payment center people I spoke with or I would have gave 5 stars

Super short quick to the point phone call, very friendly and helpful!

Fast and kind service in correcting billing problems.

They were excellent great customer service and very helpful.

I called because of an issue with my card, they were wonderful in helping me get everything set up the way I needed it!

This is by far the worst company, i called to tell them my debit card number changed so they wouldnt try to charge it any more, and got a call 2 months later saying that i was behind, i asked how much i owed them and it was upwards of $150! they said there were about 5 late and nsf fees that needed to be paid because they couldnt get a payment... from my old account!! i went into the world gym and told them that i wasnt going to pay that, and they took it down to $116 but my gym membership was only $20 a month! cancelling my account, so i never have to deal with either company ever again.

Chris was my representative with paramount acceptance on behalf of VASA Fitness, and he was utterly amazing at helping me to explain a billing issue, as well as making sure that I had all the correct expectations regarding canceling the auto renew. He had a great bedside manner so to speak and I hope that they re grooming him for promotion. In any case, if your gym uses paramount acceptance then you re in a good place

I had an issue that was very frustrating due to the reopening of my gym after Covid. The agent was very helpful and took care of my concerns.