What a terrible company! It tarnishes the name of...

What a terrible company! It tarnishes the name of World's Gym with their bad customer service. I requested a cancellation 2 months before an annual renewal and was assured by the associate on the phone that if I mailed my certified-mail membership cancellation in coming 2 weeks, it would for sure not be a problem. Well, I sent it the next day and no confirmation was given. I assumed it was taken care of. Nope. Got charged a month later. Called and nothing was resolved. I then DROVE to Holladay, Utah and personally walked in with my certified mail receipt and they said they would refund the annual renewal and monthly charges that went through. It has been 3 weeks since and nothing still. Great example of how a 3rd party company can ruin everything. I am going to a new gym just to avoid these monkeys.