Paradigm Window Solutions Review

Horrible service and no responses for months. Do not go with this company if you want timeliness or good customer service. Do not recommend at all.

The customer service goes above and beyond. There are more options than you could believe when it comes to windows and their customization.

The product is great. I interviewed for a job and was not told the real reason I was not hired. I was a shoe-In for the job. It was was so easy.

Great windows and even better place to work. Which is also hiring tell them I sent you

In 2005-06 we purchased 23 windows from paradigm, had great service and the windows were perfect. It worked out to our advantage for resale when we sold that house. Over the last three years we have installed six new windows in our home, one broke when we opened it for the first time and we have gone three months and still haven t had it fixed, unable to open the window all summer. We have received few apologies and no offer of compensation. We still need about twenty new windows replaced in our house, they won t be paradigm.

I actually worked @ Paradigm, the company makes quality windows and the employees pay attention to every detail that goes into manufacturing them. A very clean and safe work environment.

We have a 100 year old farmhouse, and my wife is disabled from a degenerative back and Fibromyalgia...these windows are true to size and easy to operate for her...they tilt with ease and slide effortlessly...the entire house is warmer because we chose to buy Paradigm windows...not a day goes by that we don't say that our windows are one of the BEST things that we have ever done...Thank You for making a quality product...we recommend to all.

I've bought windows from this supplier since new in the 1990s / Their quality & service was extremely good. Since they have sold out, the quality has suffered substantially, and the service on their defective manufacturing is poor. I would reccomend to go with Mathews windows manufacturer in Belfast ME

We have had there windows for over 12 years now. Great product. The customer service is outstanding. The one time we did need help they were right out. Thanks. Would recommend.

High quality product and they stand behind their warranty.

These window look and function amazing. Theirs no drift coming from windows and they are about 3 to 4 years old Living in New England that save a lot of money I would definitely buy paradigm windows again in the future

Great people. Great windows. Quality products at great prices.

Hapd 4 put in my house last year. Really like these windows and the excellent warranty. Plan on replacing 8 more this year.

DO NOTE BUY THESE WINDOWS! I have condensation on the inside of the windows ad midpoint. The grids are badly skewed. The night latches are badly skewed. Skewing is perfectly equal on all windows. The release on the outer edge of the top of the lower window, that is moved to raise window- does not spring back. Corners are notched when they cut the excess white insulation strip. "TAPE" in between panes at inner edge is crimped from tightly held dispenser, also has MANUFACTURER/ DATE of tape printed ON THE TAPE.. tape is poorly glued in and falling down. ON outer casing, they forgot a wrap around vinyl part where the channel of the window slides up/ down. (I was told this will not be fixed.). Cold air blowing in up the sides in this channel. Edges of bottom lip were badly cut and sharp. One screen with a cut, not from installation. Insulation and glue oozing from sashes. Seal broken on bay window. The service rep showed up unannounced. Swore he spoke with me the prior week and confirmed the appointment. IMPOSSIBLE. I was in the NY mountains out of cell range. To his credit, he returned at scheduled time, acknowledged the issues, was very polite under the circumstances, and will send notes to the company. Lawyers are ready, local news consumer advocate division are following and ready. Hoping they will never sell another window in the Philadelphia area. LATER ADDITION... And the vinyl casing is badly scratched.. looks like from sliding down the production line on flat surface, not wheels. Not very noticeable during day, but in evening with lamplight, these windows look 50 years old. PLEASE DO NOT BUY THESE WINDOWS! It will be 25-35 degrees next week and I have air blowing into my house. 3-4" of condensation at midpoint. I replaced my old windows because of 1/4" condensation, and had to use Frost King insulation tape $12k later, I'll be taping up these windows. over the weekend. (Did I mention the glass is thin and the screening material is the lowest end grade?) The vinyl itself is cheap, also, and I have two small window air conditioner window units that these cheaply made windows will not hold without bending. My house is OLD and central AC is not an option. It will be a very hot summer. I told my contractor that the old windows were "old and cheap", he installed "new and cheaper". I should've kept my 13 year old windows. Later- They said "you can't see the manufacturers writing from 6-8' away" pertaining to the black stamp (date/name) on the white material in between panes of glass. My house is configured so all furniture is under or with 2 of windows. 2nd set of windows came. Some wrong sized, some wrong grid count. ALL Grids crooked. Not as bad, but for $12k? Not working. ADDED- Manufacturers info DEEPLY ETCHED in every corner of every piece. 2" x 3/4" angled. Glaring on sunny days. Most are very large windows and are focal point of room. It can be seen from 15 ' away. Tried compounding and razor blading it off. Nothing worked. And white material between panes of glass is now silver woven reflective material. SILVER. Solution? All new windows are being put in with ANOTHER manufacturer.