Just purchased a 2013 Highlander Limited, I wanted a particular exterior color with a particular interior color. Panama City Toyota had the exact one I was looking for and our salesman Garrett Barker was very helpful and friendly.
They have always treated me with respect and done work on the truck without incident. Recently I had a recall done and I rented a car. No problems.My last visit was the 15000 maintenance, and got wipers for the truck. Pleasant experience.
Patrick Pennington in service department is great. All around great service
Wonderful people! Absolutely love my truck. I will refer everyone I know in need of a car or truck to go there.
I have purchased 4 vehicles from Panama City Toyota and John Nicholson. John has always been honest straightforward and trustworthy. Very helpful in all aspects of the buying process. We will always come to John for our vehicles needs!!
My daughter couldn't have picked a better place to buy her car.. John was the best salesman. Thank you
Adam Jenkins is a great asset to Panama City Toyota. His professionalism and care for customers is second to none. My family will continue to be customers with Panama City Toyota as long as we are driving.
My salesman was amazing. Daniel Cook was awesome. He was extremely knowledgeable and easy to talk to. I will be coming back to buy another Toyota. Best experience I had buying a car ever.
Clint and everyone else at Toyota were great. No nonsense and quick process. I have now bought two vehicles from them and both experiences have been outstanding. Thanks for the Tundra!!
I had the best experience buying a truck at Panama City Toyota! My salesman was Daniel cook and he was very helpful and knowledgeable on his product, and I would definitely go back to him! My advice is if you are going to buy a new vehicle go talk to Daniel cook!
I bought my Tundra from Panama City Toyota in 2009. It is a great truck. I only have 64,000 miles on it, and so far, ten years now, Panama City Toyota has done a superb job of keeping my truck reliable and dependable. Your Service Advisor, Patrick Tansey was professional, friendly and extremely helpful. I am hoping to keep my truck another ten years, and intend to have it serviced and maintained by Panama City Toyota.
James Wynn was a fabulous salesman...more than helpful and knowledgeable, without being forceful!! Highly recommend seeing James!!
GREAT. DEALERSHIP!!
PROUD. TO. OWN. 2019. HIGHLANDER. SUV
THANKS. JOHN. NICHOLSON. AND DANNO
CARLISLE.
John Nicholson was of great help and got me a good deal! Very professional and courteous.
I've bought several vehicles from them and my salesman rimon cotton is awesome very knowledgeable qnd helpful
And the service department is amazing aswell go see joseph overby he will get you fixed up
This fine establishment has excellent service and even better prices. This place is great!
Absolutely terrible salesmen. Sean and Ken should be retrained or fired. $36k for a access cab tacoma on the lot over 100 days, not even 4x4! Jesus. Made a reasonable offer of 31-32K and they both laughed! Guess Ill get the off road or 4x4 with my local dealers when they come back in stock.
Edit in response to manager(hr): you have full record, go ask Sean and Ken (who should be retrained or fired since they lost the info).
John Nicholson was superb from start to finish! Provided efficient and enjoyable service. We bought a car as a surprise for our daughter s 16th birthday and John participated in the surprise by driving the car to our house on a Saturday morning complete with birthday card in hand. A great guy.
I had a great experience at Panama city Toyota. I got the oil changed and my tires rotated. I drive a 2014 Tundra with the 4.0 V6 engine. Alex was my advisor he was a big help he explained the repairs that I need to have done to keep my truck running like new.
Daniel Price was great! We had a set amount that we were willing to spend and he made the deal happen! Great guy!
Bought a car. Slow service on getting the car ready
They told me that i needed certain parts to fix my ac. I asked are you sure that it will fix it. He said i have the best ac guy working on it, and that he's been there for about 30 years. It cost me about $1200.00 to get the ac fixed. I get the car back and the ac works for an hour and a half and starts doing the same thing that it was doing before and stops working again. So I take it back and they tell me it is going to cost me another $2200.00 to get the air compressor replaced which is what we tried to tell them about to begin with. They wouldn't listen. They took what we had the first time and guaranteed that our ac was properly working. Now they are wanting this additional money that we don't have to fix what should have been fixed to begin with.
Service was great and appointment was as easy as could be to make
Wait was short and everything was better than I expected
First time at the dealer but will definitely be back again
John N...best salesman hands down. Always professional and courteous. I'm a repeat customer...best Toyota in the Southeast region!!!
John Scola and Alleia McKibben were so awesome and patient on finding the perfect car and deal for me! I am referring my family and friends to them! You should use them!!
They got me in the shop immediately to try to diagnose a check engine light, quoting a price of $60. After a couple or 3 hours, they hadn't determined the exact cause. I wanted to leave, and expected that they would charge me for 3 hours, but there was no charge. The check engine light has not reappeared, either.
Easily the best car buying experience we've had. Outstanding price through Trucar and the deal was true to their word. Stressless over the phone and easy trade when we got there. They even had a play area for our toddler which was a lifesaver. John Nicholson is a great guy and straight shooter. We really could not be any happier with our new Sienna and it was all because of their outstanding service and personnel. Save yourself any pain or hassle and just go here.
Customer Service is something to be desired. I am unsure of the man's position, I assume a general sales manager. Not the friendliest person.
We went to Panama City Toyota to look at a car advertised on their website unknown to us they had already had sold that car and did not update their website and so that was okay but our sales man wanted to show us another car which was a nice car and we gave him all our information but that it just wasn't in our price range and we accepted that. We did like the car he had shown us but the price wasn't for us, on our way out he stopped us to see if he could present them another price they could work with and we were like alright we can ask if they were willing to work with that price. These weren't even numbers we came up with but by the salesman but to us it seemed reasonable. When the manager came over he basically asked if we were serious about our asking price and did we really think they could accept that offer? He made it seem as though we shouldn't have even bothered that our offer was a joke. His words were did we honestly think he could take that much off? (In a very much condescending manner) I would like him to know that first of all we were leaving because the car that we were interested in wasn't even available and had been sold despite what their website stated but your salesman wanted to show us another car we may be interested in but we did explain to him that it wasn't in our price range in the beginning and we accepted that and were leaving, but that your salesman is the one who stopped us to see if Toyota would accept a lower offer and okay they did not, but it honestly really did not hurt to ask being as though your salesman made it seem like it could be possible. The salesman being the one pitching the whole price. What the manager should have said was I apologize but we just cant go that low and left it at that in a polite manner. I would have in kind accepted no big deal but if I have to actually leave a review than you know something went wrong. The sales manager did not make our first experience wanting to buy a car at a dealership a worth while moment. I have only given a 2 star rating because the salesman himself was a kind man and just like us did not know what kind of possible deal the dealership would actually consider and that he truly wanted to work with us and my young daughter liked their children's playroom which was one of their only positives.
Yesterday was the worst car shopping day of my life. The salesman knew nothing about the cars, money, math.... nothing. I told him I was selling my car the next day and would be making a purchase shortly after that. Well, when it came down to business, I was asked to call the buyer of my car so he could hear if I was telling the truth. Next, since they are in temp buildings, I could hear the salesman and his manager discussing how to trick me into buying that day. Then after further back and forth tactics, I overheard them say I was playing a game and was not really buying. I asked for my license back so I could leave 6 times only to find out that the salesman lost it. I had to go search for it in the cars I test drove. I want to say to the managers here, I was really shopping, I am now driving hours out of town just to avoid giving this place my business. Maybe you should understand that I planned on coming in the next business day. You just lost a $45,000 sale to stupid sales tactics. Be real and genuine with people!
Dealership is massive, the inside looks grand but their service department killed the over all experience. Drove 90 miles from my home bc they said they could fix my issue before they closed. Due to the rain and a bad seal in my 16 tacoma 3rd brake light, I had a puddle in my backseat from the issue. I sit in the dealer for an hour and half, for them to tell me that they don't have time to fix the issue today to come back. If I would have known that they were not going to have time to fix it I wouldn't have drove 90 miles there. Couldn't leave my truck there while I rented a vehicle bc I lack the age but they didn't even offer me a loaner or a shuttle back home like the Fort Walton Beach Toyota does. What a waste of gas and overall experience of the impressive dealership.
Everyone is always polite and friendly!
Very good detailing work inside and out.
And the maintenance visits are quick and painless, with a ride home if you want to wait there. I love my Toyota!
Daniel Price is a great salesman and very knowledgeable about the vehicle we were looking at. He answered all our questions and even though this was the first place we had looked, we decided this vehicle would be perfect for our needs! Thanks for employing such a nice guy! We will recommend him to our friends!
We had a great auto buying experience with John Nicholson. He was thorough and very accommodating. On our initial visit, we did not have time to go through the entire process. John, recognizing our situation, was able to briefly break away from a couple he was assisting to provide us with the information we needed to make our decision. After a little more research, we came back to the dealership and purchased our Prius from him. In the near future, we will be making another automobile purchase. You can bet we will be coming to Panama City Toyota! Thanks to John for making the process painless- and dare I say, enjoyable!
I began using Panama City Toyota last year to service my 2016 Highlander. They provided great service. It was easy to make appointments and quick service. In August 2017 I talked to their Salesman Mike Corliss about trading my 2016 Highlander for a 2017. He told me about the new safety features now available that were not on the 2016 model. After Mike understood what I wanted, he found exactly the Highlander I wanted, got it on site quickly and made me a great deal for a better vehicle. When you decide to look for a new vehicle, Mike Corliss at Panama City Toyota is the man to see!
I purchaded a vehicle at Panama City Toyota and had a great experience! Sales Rep Chris Way went above and beyond to make me feel comfortable and to privide an exceptional car buying experience. He was knowledgeable and polite. He was honest and not pushy. He even offered to pick me up at lunch with a new vehicle that hadn't arrived to the dealership yet that I wasinterested in test driving.
Had a great buying experience with John Nicholson. He was very helpful and full of useful information. He introduced me to the staff at PCT and took the time to show me how to operate my new Prius, even after the deal was signed. Thanks.
I can t say enough great things about the service here. I had to bring my 3 year old with me to the appointment and he was thoroughly entertained with the toys, they made a quick diagnosis, gave a clear plan of action, and even covered everything under warranty!
Had a appointment at 1pm and set around and waited 20 mind before a sales person walked up as I was leaving
Bought our car today! We love the car and Mike made our experience so wonderful!
Finalizing purchase was done in a reasonable time without any hangups. Staff was courteous and informative.
When making a substantial decision such as the expense of buying a vehicle, it is reassuring to know that those with whom you are dealing are treating you with respect, professionally and with assurance of fairness. My experience with Panama City Toyota today was a great one. From my salesman James Wynn, to the manager Jacob I felt no pressure and well-informed. I look forward to a long relationship with both the dealership and my salesman James Wynn. I have already recommended and will continue to recommend both of them when I am made aware of friends and family looking for a safe place to buy cars and trucks.
Daniel Price sold my mom a great new truck!! Go see him today for your new vehicle!!
John Nicholson and the team at Panama City Toyota make purchasing a vehicle effortless! Excellent service from start to finish and beyond. If you are looking for trust and value in purchasing a vehicle then look no further than Panama City Toyota!
We went to another car dealership in town first and were less than impressed; however, here we had a great experience! Mike was knowledgeable, friendly and willing to find the car i wanted at the price i was comfortable with. I couldn't be happier!
Bait and switched me!! I was given a $15,XXX without trade inprice on day one by salesman Adam Jenkins. Next day, I was told Dan Carlisle didn't approve it price 16,XXX out the door plus trade in. Dan Carlisle claims if he lowers it he will lose his job. Lol They knew I loved the color of the vehicle and used it to there advantage
as we drove into Florida, the maintenance required light came on. Went by the dealership to Service Dept entrance and met Joseph Overby. Made appointment for next day to check the '15 Highlander. My special thanks to Joseph and others who very courteous, respectful, alert and made us out of towners feel very welcome. "Relationships are made" is REAL at Panama City Toyota!
We had our first experience with Toyota. We purchased our son his first car from John Nicholson. He was helpful and made our experience very easy. Thank you
Bought a 2013 Tundra TRD Brand New in 2013, Just traded for a Brand New 2017 Tundra TRD from the same dealership.
I recommend them highly.
Danno Carlisle, John R Nicholson II, Ken Julian, and Brandon " Lambo " Lamberson are all Top Notch Grade A+++ people and are a pleasure to deal with. They make buying a vehicle fun.
Over priced and poor work ethic.
Went in to see if I could get into a lease and all they did was pull my credit. And gave me a hard no. The sales man was very nice but very inexperienced.
I recommend going to Bill Cramer Chevrolet in panama city. Very experienced individuals, up front, and honest. Told me what I needed in order to get a lease and never even asked for a social security number.
Had an 8:30 appointment in the service department, three different staff members greeted us to make sure we had been taken care of, we had two different issues and they got both fixed for the amount we were quoted! Highly recommend, will be taking our vehicles back for any other service issues!
I went to Toyota last week because my dad took me there. I didn t want to go. I was actually determined not to buy a car there because I had another dealer in mind with cheaper options. However, Nathan, the sales representative that assisted me did an incredible job. He wasn t arrogant and he didn t allow my negativity to deter him. He listened to my reason why I didn t want to buy and took them into account as he showed me my options. I m extremely difficult to deal with when my mind is made up. I m super happy with my purchase. If you are thinking about buying at Toyota, ask for Nathan.
Alleia gave us excellent customer service & sold us the perfect car for our family. She was very knowledgeable with the vehicles. Thank you again for your great service! Will definitely recommend to other potential shoppers! :)
Bait and switch operation. These people will agree to one price on paper, then switch it when it's time to close. Don't even have the courtesy to follow up with their customers. Buyer beware!
I'm VERY PLEASED with the service I received recently at the Service Dept. Mr. Pat Tansey was extremely nice and helpful! Thank you so much!!!
Terrible service, terrible attitude unprofessiona, and Shady business in general these are terms you should think of when you think about dealing with Panama City Toyota. They will even make you pay a $500 deposit on a vehicle so they will hold it on the lot for you until you can see if your bank will finance it for you. They have vehicles on the lot that they say are too old and that their financing sources cannot Finance forcing you to have to go to your bank to see if they will finance for you. There is much more to this story but honestly I don't want to waste the time to ride it like I said the terms above pretty well speak for what you can find it this dealership.
Lucas Miller was our sales associate he made our car buying experience very easy. We wanted a specific car with certain features within our budget and he beat our expectation s
Spoke to a mechanic about a part I couldn't find for my car I didn't get his name but he went above and beyond to help me with my 98 ls400
Really appreciate the help thanks!
Watch out for high dealer fees/ bait and switch. Look at any other Toyota dealer- and shop them for prices.
We've bought vehicles from here as a family for years, but I'll never buy from here again, and no one else from our group will. Felt rushed, but I should accept some blame for not looking over the final offer with more care.
I was worn out and been there all day battling over a pathfinder. (Fun side note, I have to get it towed- it will not quit stalling, now a $4,500.00 repair bill. Not done with that yet! ) I paid to much for the Pathfinder-and in general- they most likely knew these vehicles had issues.
Told me the price would be closer to 20k. But then on the final paper marked it back up to about 25k before you add on all the fees. -Thus the Bait and switch- I've learned the hard way. My mother is in the Market for a new high end suv. I'll take her else where.
In and out ,like the way you do business!! James was my salesperson. He was very helpful, and professional during my experience with finding and purchasing the wright automobile.I would recommend James and the dealership to my friends
Great job John Nicholson! There is a reason your are the Best Of Bay winner 2018!! And 2019 :)
Very friendly staff! No hassle and excellent customer service! Always take my Tacoma back for maintenance.
My experience at Panama City Toyota was great! I went to have my car serviced (oil change,, tires rotated, etc) before driving to North Carolina & Marcus was so friendly & answered any questions I had. He was great & I would recommend Panama City Toyota sales & service to all my family & friends. Keep up the awesome job, Marcus & team!
Excellent, fast professional car buying experience. Daniel Price is great sales associate!
I had a good experience with Ramsey Parnell and Jacob Mankoff! Ramsey was able to find something I wanted with all the options. I'm loving it! It was a pressure free experience and I will be back.
This place is behind the times. The first Toyota I have been to that you couldn't book a service appointment on line. They didn't know how to call in my Toyota care services, I had to tell them how and when you do fill out the service appointment request online they call you and ask the same questions you filled out online instead of confirming it's like don't even get the information. Also they asked me what the 50,000 mile Toyota care covered?!?!?! IDK you're supposed to know. When I would log in to my old dealership online it told me what I needed next in Toyota care. This place needs a little more updating.
Best place by far to rent a car. Absolutely no comparison
I worked with Patrick Tansey (sp?) And he was very helpful and kind to me. I felt like customer service and making sure all my questions are answered was a priority to him and I did not have to wait very long for my car to be diagnosed. The dealership even offers a free shuttle so you don't have to waste time in a waiting room, and Rita, the shuttle driver, is charming and pleasant to chat with. I will definitely be back and will probably be buying future vehicles from this dealership because they have integrity and their cars are quality vehicles. their customer service is A cut above everyone else, and I recommend this dealership to anyone who is looking for a new vehicle.
Can't teach old dog new tricks lol .. .been car buying always get middleman to negotiate price of vehicle real joke he has to go ask his boss about your offer and they will tell you anything to sell that car....old lady here been around block car sales...do my homework 1st. They are nice about trying to help you get to their car lot clean neat huge dealer.
Went to this dealership because it was the closes dealership with the used vehicle I wanted to purchase. I had called the night before my visit and got the prices for the vehicle I was interested in. I had talked to the Receptionist and I was promptly transferred to Clint Taylor who was my Salesperson. He made sure the vehicle I was interested was in stock and He was very friendly and honest. After confirming the vehicle was in stock, I informed I would like a sight unseen trade for the vehicle I was trading in. I lived about 2 hours away from this dealership and I wanted all the numbers solid before I made my trip down there to test drive and potentially purchase the vehicle. After agreeing with the numbers I called my bank. I needed a buyers order, so I called the dealership back. Ramsey who was the Internet Manager at the store that night had provided my bank with a buyer's order very quickly as well as given me $500 more for my trade due to the Toyota-thon promotion they were having.
The next day I priced up my check from my bank and headed down to Panama City. Clint had called me to follow up that he would be in today and would like to know if I would like to swing by. I let him know I would be there around noon. I was a bit late but Clint made sure to follow up with me and also gave me directions over the phone because I was unfamiliar with the area. As I got to the dealership he was waiting for me at the front of the building with the vehicle of interest cleaned up and ready for a test drive. I told him I am in a rush as I have to be home at a certain time. I took the vehicle for a test drive with Clint and my daughter who is a toddler. Clint was very knowledgeable and and versed in the options of the vehicle. He gave me plenty of details about the Toyota Certified Used program that my car would be covered under.
After the test drive we got the papers filled out. Clint did all the leg work and I had just need to sign the paperwork. Once all that was done we had to just wait for the finance manager to seal the deal. While waiting Clint had gotten the vehicle Detailed again which I thought was not need but, sure why not. Also had the vehicle fuel tank filled up to full. He had parked the vehicle next to my trade so that I would be able to transfer my belongings easily. They even cleaned the car seat that I had my daughter in as I left it in the vehicle. As we waited the dealership had some snacks and drinks we helped ourselves to. They even had a kid's play room.
Clint put me in line with the Finance Manager Brandon, we worked through the paperwork and he was very detailed and answered any questions I had the forms I was signing.
All in all the experience was great. Easy to deal with pricing if you know what you want, Staff was very professional, knowledgeable, and understanding that I needed to be prompt. Facility was great, organized, and clean.
I would buy again from this dealer and highly recommend working with Clint, Ramsey, and Brandon.
Great customer service! From the moment you pull in to have your car serviced, a personal advisor greets you at your car door to find out your problem. That person stays with you and keep you updated on the progress of your vehicle. My advisor Patrick Tansey was kind and listen to my concerns. I even met my mechanic! The area for waiting customers is comfortable, spacious with beverages and snacks, allowing you to be chat with others. I recommend Panama City Toyota's service department to all my friends.
I bought my 2017 Camry several months ago. My sales representative, Alleia, worked very hard to get me what I wanted and how I wanted it. She has checked in with me several times after my purchase to make sure I was happy and did not need any assistance with service. She had answered questions I had after the purchase was done and made my experience perfect. Thanks Alleia!!
DONT TRUST THEIR REPAIR DEPT! I was stranded 1.5 hours from home in panama city and had my vehicle towed to PC Toyota. Several days later they found the problem was an air sensor and over $1,000 later I had my truck back. On the way home, the truck started acting up and many dash lights lit up. I managed to make it home and to my regular mechanic. They found a bent pin in a module that PC Toyota must have bent when plugging the module back in during their search for the original problem. Cost me over $300 to get that pin fixed and when I wrote to PCToy. to seek a little help with the cost since it was their mechanics mistake, they simply ignored my request and refused to reply at all.
Not worth the risk to trust these people with repairs.
I bought an Audi from this lot as a used car and the process was smooth and good, the car ended up breaking and it was very disappointing but the crew at Panama City Toyota helped and got me in a new RAV4. John was my sales person and Ty was my Finance person service was impeccable!
What an easy, stress-free car-buying experience! Both our salesman, Austin Durham, and the Business Manager, George Quina, were knowledgeable and friendly. We got a great car at a great price, and everyone's happy.
John was perfect. We were in and out with our new Rav4 in no time. He took the time to go over the car's controls with us and was very helpful. Great experience.
Amazing people and great service. This is the only dealership that I ll ever buy and get service with. Honest, reliable, fair and it s truly where relationships are born!
John Nicholson helped us find the perfect truck for our lifestyle and needs. My family has requested him with their purchases (2 in the last 6 years), and I will continue to request him with every purchase in the future. He goes above and beyond to provide excellent customer service and he makes sure you are 100% happy and satisfied with your vehicle. I highly recommend this dealership and working with John in particular.
Went to the Toyota dealership to look for a used car. Worked with John Nicholson and enjoyed my time there. I don't usually like going into a dealership because of the pushy salesmen but John was not that way. He listened to my wants and needs and did his best to find a vehicle that met both criteria. I ended up buying a new vehicle and I'm very happy with my purchase. John made sure my new car was cleaned up from the lot dust, it was buffed out and any thing I noticed was corrected. He spent time with me showing me how the different controls work. I would recommend him to anyone interested in buying a new or used car. He takes his time with you and really works to find you what you want. Great experience!!
I traveled from N Ga to Panama City for a funeral. The service light came on! These folks were wonderful. They changed the oil on my Prius so I was confident to drive all of the many miles home.
Excellent sales representative. Very professional and knowledgeable. Honestly, Rimon is the best Toyota Sales rep my wife and I had the pleasure of working with.
We recommend and will continue to recommend Rimon to anyone considering Toyota.
Again, thank you Toyota and Rimon for another excellent Toyota experience.
Toyota for life.
V/r
The Silvoy's
Nasty attitude. White mgr treats non-white like we're from Mars. Highly racist and crooked. Ran my credit without my say so.
James Wynn , was friendly and helpful with showing me all the features of the 4Runner. Made purchasing a new Toyota a breeze! Thank you for a great experience! Highly recommended!
We new what we needed and the staff at Toyota found what we needed and could afford. The entire process took less than 2 hours. We will certainly be referring friends and family. Thank you.
Panama City Toyota is great, love my Toyota! Thanks to John Nicholson for going out of his way to meet customer satisfaction , he is an asset to Panama City Toyota!
panamacitytoyota.com
