Panama City Toyota Scion Review

This was by far the best customer service and the staff were absolutely the best!! Thanks Randy and George for helping my daughter with her first car purchase. She got an awesome deal and is very happy and much safer now no doubt. Thanks again and god bless!

This was by far the best car dealership I have ever delt with. I have purchased 15 cars in the last 20 years and this car buying experience was so incredibly flawless I couldn't be happier. I live 10 hours away and drove here to purchase a car and trade in mine. The dealer gave me top dollar and the deal was under way within a day of them responding to my inquiry. Rusty and Kevin made this happen so quickly and easily I still can't believe it. I spent less than 30 minutes between showing up, paperwork and driving off. No hassle, no BS, nothing but good vibes and friendly people. Check them out, I would drive double the time to have an experience like the one I had here!

It's funny how this dealership tries to embarrass you by bringing your cabin air filter inside to show you how it's dirty in front of people but when you have a car on the warranty when they're supposed to replace and top off your fluids however they don't even look at it. Also maintenance there is super overpriced. Can't believe the dealership that wants 20 bucks for Cabin air filter replacement when it's only $8 at Autozone. Best bet is to go to local shop like RANDY TIRES. I feel bad for a single woman go on there and Not knowing anything about cars. ALSO GET FINACING DONE PRIVATELY!!! because they will take Drive up of the inquiries on your credit report. Also I was there I felt super pressured to sign a hand written in the contract about promise to buy a car very pushy dealership salesman bothering you as you walk about the Car lot. Will never return. NO WAY!

On Saturday 7/28 I went to Panama City Toyota just to take a look at their inventory. As a first time car buyer, I wasn't too sure how the whole process would go. I was greeted by a gentleman named Lucas Miller, and he was more than helpful. He took his time to make sure he answered all my questions, and did everything he could to get me in the right vehicle. He was able to reach my budget, and get me in a vehicle I never thought I'd be able to own. Definitely recommend coming here first!

Mike C was great. I not only got a great car, but I learned a lot about the car buying experience and what to look for! He went above and beyond.

Worst dealer in the area. Treat you like a dope. They play the game when you buy a car from them. Never a fair deal. They will steal your trade. Service is bad. Check your tires after rotation. Most of the time they don't do it. Won't ever buy a car from them again.

Find a car somewhere else. They will try to trick you every chance they get.

Excellent service, most painless car buying experience. I actually enjoyed it.

I ve been a customer here for 6 years and they always treat me and my wife with the utmost in customer service. When I have had an issue (a minor service issue) I always have the opportunity to voice any concerns or praise through an online/emailed survey. I had a concern followed up immediately by the service manager along with making my it right they have since delivered impeccable service. The sales team has also always been courteous and helpful. I m big on customer service and as long as they deliver, they have my loyalty.

I just leased my 2014 Toyota 4Runner from Panama City Toyota, and boy did John Nicholson get me in a great truck at a payment I could afford. Once again PC Toyota, I couldn't be happier.

Absolutely the worst customer service I have ever experienced! I will never buy a car from this dealership ever again. My salesman was okay but all the sales managers are extremely rude and don t understand how to exhibit true customer service. And they will never truly understand how to run a dealership. Especially Dewayne Murphy and Dan, who are somehow sales managers but shouldn t be in the position that they are in. Do yourself a favor and don t purchase a vehicle from this dealership because you will be disappointed and they have no problem screwing you over.

Got my oil changed, and asked for help with my entune system and a young gentleman named Frank took care of all the issues and was so polite! Thank you for the patience and kindness, Frank. Go see Frank for your next Toyota or Pre-Owned Vehicle! I m jamming out again!!

I just purchased my 6th (!) Toyota from John Nicholson at Panama City Toyota. and I couldn't be happier. John's customer service and attention to detail is unsurpassed. Thank you John for all your assistance and making the entire process so comfortable.

Brain Guthrie was nice and friendly and I enjoyed buying my car from him

Wait time is good but I m driving down the road with my antenna cable u installed smacking the inside my fender at 60 mph

Everyone is very friendly. Great warranties. Ask for John Nicholson. He was very knowledgeable, friendly, and worked with me to get me in exactly what I wanted, at a price I am very happy with. Great experience!

Everyone I came in contact with was very pleasant to work with. Ramsey is the best salesman I've ever met. He really listened to what I wanted and worked with my situation well. He thoroughly explained my options and overall left the decision up to me, as it should be. For a first time buyer I couldn't be more pleased with my experience and would certainly recommend Toyota and especially Ramsey to anyone!

I can't say enough about how great my experience has been today! John helped put me into a beautiful 2020 Rav4 for an AMAZING price. He worked with me, listened to my needs, and did everything he could to get me into a new car in my price range. If you're in the market for a new set of wheels, go see John Nicholson at Panama City Toyota!

Panama City Toyota worked with me in any way that they could to get me into a vehicle. The ladies in the sales office are so nice and go out of their way to help in any way they can. I would recommend Toyota to anyone. Great people. Go see them for the best deals in Bay County.

Efficient handling of car. No complaints. Even coffee was good.

I had a great experience buying my first brand new car here. Alleia my sales rep was very helpful and knowledgeable about the cars, I had a great time talking to her while we looked at several different cars. If you want a truly great car buying experience go see her, and tell her James sent you.

We arrived at the dealership looking for a vehicle to travel back and forth to Iowa to visit our grandchildren. We were uncertain about needs and wants. The salesperson greeted us and helped us explore many used and new vehicles. Even though our criteria were evolving, our salesman answered endless questions and guided to a perfect solution. The sales manager help find an available vehicle and gave us a good deal. We are now proud owners of a new Sienna.

When you go there, they are very nice until you get your car and leave. Then you can keep calling or asking to speak to someone, but they will never return your call. I called 5 times and left messages for someone to get back to me with a question about my lease, but no one return the call, so I would say they need to work on customer service not just when you are there to buy or lease, but after you leave. They say they are all about relationship, but it proved to be wrong.

Thank you to all my customers for making Panama City Toyota the best car dealership around!

Sales staff is wonderful and they dont pressure you into anything. The service department is also really quick and professional. One of the better car lots in the area with Toyota quality to boot.

I absolutely enjoyed my experience with this dealership. Ramsey and Roman at the dealership took care of me. The price was right and the service was exceptional. I drove over 6 hours just to purchase my vehicle from these guys, so you know that speaks volumes. Stop by and let these guys give you a good deal on a vehicle and great service.

Anthony in the service department is fantastic. Always very polite and helpful every time I bring my car in.

Best car buying experience ever. Do your homework first. John Nicholson, salesman, was the best. Infinite patience with me, very knowledgeable. No BS, no back and forth, got me what I wanted at a price I wanted. I can't say enough good things about him. This is the second time we have purchased from PC Toyota. Was also working with Marianna Toyota, they jerked me around, wouldn't return text messages, emails. Wouldn't work with me at all. PC Toyota called and asked me to come in and they would get me what I wanted. Glad I did. Great people. One happy girl right here.

I contacted them online through AutoTrader inquiring about a used Corvette they had on the lot. I asked them to send me pictures of the interior--I had several within the hour! They asked me what I thought, but I was also looking at a few others. As it turns out, I did not buy from them because I found my dream car locally. (Did I mention I'm in Colorado?) Lucas (sales) and Ramsey (management) were great! Even though I'm miles and miles away, they took good care of me.

Branden was friendly, low key, and very knowledgable in all aspects of the sale. I,m picky and ask alot of questions, and Branden was very helpful and professional.
I would definitely recommend him to any of my friends and colleages. Top notch!

Sincerely, Kork Gronbeck

Great experience buying my new Toyota Highlander from start to finish!

If you take your vehicle to be serviced at PC Toyota, PLEASE READ.
We have bought at least six new vehicles from Panama City Toyota over the years.
Before Hurricane Michael we could pull up for service and the service guy would come out knowing your name, service would be when it was scheduled, not like now when you schedule your service appointment it still takes thee hours???
Went in after the hurricane for my twenty thousand mile service for an oil change and tire rotation. Had a notion last time my service was not done so it wiped the dirt off of one side off my drivers side rim just to see if the tires did get rotated. Got my truck back, I was told the tires were rotated and the paper work said they were. Looked at my rims and the tires were never rotated.
When I m on May 3rd for my 25,000 mile service, tires to be rotated and three recalls. I had marked both of my rear tires where I had screws in them to be patched. The service tech called me, we talked and I had told him that I had marked the rear tires where the screws were. My wife picked up my truck and when I got gone to look the tires were in the same place when it was taken to PC Toyota to have them rotated. Never rotated my tires again.
I called down there and all he could say after talking over me on the phone was that he does not know why my tires were never rotated. Very unprofessional on the phone much less the service I get.
Makes me wonder how many times PC Toyota has charged people for services that were never done??????

i bought my 05 scion xb here and they have been nothing but nice from day 1. we have had a few problems that they have gladly fixed and i havent paid for anything. If I here of anyone car shopping I tell them to go to toyota of panama city!

We have bought two vehicles this year and have dealt with Ramsey the Internet sales manager both times. Awesome service!

I have moved to Panama City and had my Rav4 serviced here a couple of weeks ago. The service department here is great! They are so much better than what I was dealing with in Georgia.

The worst service I ever had. Normally I would have given them 5 stars, but today I was over looked by the service dept while cars all around me were seen. After I kept letting them know I have an appt. Then I was told I could have a 2 to 4 hour wait for a oil change and tire rotation. When I approached the manager he said that he does not know what was going on. I hope no one else experience this type of service.

I purchased a vehicle from this dealership back in March. The salesman and managers put on lots of pressure for the deal to go through. I got up to even leave and a manager walked between myself and the door with a new offer. I went ahead with the deal because the payments were reasonable. I was completely dissatisfied with the vehicle and called within 24 hours of leaving the lot to see what could be done. They would not take the vehicle back, only offered me a trade. This was my third purchase from this dealership. Their slogan is "where relationships are made", well they ruined any relationship I may have had with them. I will never do business with this dealership again.

The best car buying experience I ve ever had. John Nicholson and Troy in finance went above and beyond to get me the best deal possible and put me into a brand new 2019
Tacoma even though I was dead set on a certified pre-owned one. I would definitely recommend them and Panama City Toyota again and again. Thank you so much!!!

Truly exceptional my technician is Joseph he understands everything about my 4TH Runner for many years. Great Services.

Mike Corliss's integrity and professionalism was key in buying from Toyota Panama City, FL! I would not hesitate to refer any family member or friend to Mike.

We have had excellent service from start to finish with these folks. From management, sales, finance, and service they have made it easy and pleasurable to do business with them. Mike Corliss was our salesman and he was just great. His management team of Ramsey Parnell and Dan Carlisle along with George Quina from finance were just excellent!

Their employees are friendly, efficient and business-like. They cut to chase on sales price to maximize our time. Great dealership for sales and service!

Buyer Beware! This place is not straight forward dealing on prices and has large fees before your walk out the door price. Do yourself a favor and check new Toyotas at CarMax. After much frustration with this dealership in negotiating prices, I purchased a new vehicle for a lower price and more options then this dealership would do through CarMax. The only fees paid at CarMax was a $3 temp tag and $99 paperwork fee. I will never go through this headache again.

It was my pleasure to be greeted by Patrick today at Toyota of Panama City. I was desperately in need of an oil change after missing my appointment several weeks ago due to obligations in our house rebuild due to Hurricane Michael. Patrick put me at ease and made me feel very comfortable. His professional manner and enthusiastic spirit, pleased me and I was thrilled to know he will be my new go to professional if I have any questions or problems with my RAV4!! Thank you Toyota of Panama City for hiring this impressive professional who has a natural gift of serving others with a smile!!

Tried to offer me half value on my trade in because I hadn t illegally modified it and due to issues that weren t wrong with the vehicle. Your reply is not helpful as these issues came directly from a sales manager so they probably get directed these tactics from the general manager. So thanks for nothing.

Our first experience with Panama City Toyota was this week and it was wonderful! After making an online inquiry I received a response within minutes and was able to setup an appointment for the same day. We had the pleasure of being taken care of by Mr. John Nicholson and he was absolutely amazing. He listened, was knowledgeable, and made the whole purchase process simple! I would highly recommend him and the staff at Panama City Toyota to get you what you need! I look forward to our first service visit on our new vehicle with them in a few months..

Great place to buy a vehicle. Bought a 2017 Tundra got a great deal with no BS. Ask for David Herndon he'll shoot you straight with no pushy car salesman jazz.

Wow! Totally shocked at recent 1 star reviews,I had the opposite experience. I did do much of negotiating with a manager ,Scott Popell,who incidentally is the Internet sale manger, not a "Deeb" in my opinion.His neogtiations were very straight forward, timely and on target with what Internet sites said a "very good deal"would be. I was offered the same trade in value of my car as 3 other car dealers. Once the deal was agreed upon there were no changes." No bait and switch"Rocky was my salesperson,calm,patient. I had a stress free buying experience.

High priced on everything from service to sales. Go to autonation or anywhere else and get the same products for a fraction of the price!

My salesman, John was very attentive to my needs, patient with my questions, and very transparent throughout the credit process. I love my new vehicle!

Very satisfied with the work I had done on my Toyota Sienna. In town on vacation and my water pump went out. Local mom and pop dealership quoted 1200 while Toyota charged $900 after tax with an oil change and tire rotation.

We have bought over twenty new cars over the years, last five were Toyota s. We moved to Florida two years ago, so this is the first time dealing with a dealership. We bought a new car there, and the service was the best ever. Dewayne is the General Sales Manager, and he was great in helping us with Everything! Our salesman was Nate, and new at selling cars. Wonderful to have him on this deal.

John Nicholson and Panama City Toyota are simply the absolute best car dealership anywhere. I have had the privilege of working with John on numerous car deals and he is so accommodating and easy to conduct business with every time you interact with him. He has put myself and my kids all in cars and trucks for the last 15 years. You will never go wrong with John Nicholson and Panama City Toyota. Trust me, they are the benchmark for all automobile dealerships.

Wow I'm so Amazed at how good of a car salesman Alleia is. She went above and beyond for my family member and she didn't stop until she got her approved. I will never go to anyone else thank you so much Alleia your awesome !!!
Everyone I know who needs a car I will be sending to her very trust worthy

Excellent experience both service and parts. Thanks to Chris Schmidt for all his help.

The worst experience possible.Really should be a minus star but the web site would not post if I did not select a "star' On vacation from Michigan, abs, parking brake light came on speed and cruise also quit. No alliterative took it to Panama City Toyota. Service writer gave me a looney list of stuff they said needed done, Total cost about $10,000.00.$3000 for rear sensors and associated repairs, $7000 for engine and power steering oil leaks(overall more than the vehicle was worth! )With no known alternatives I allowed them to work on the rear sensors, but they also said seals wheel bearings were bad. Spent almost $3,000 but they could not get the lights to go off they needed more time for diagnosis, I declined given the "rip off" estimate of $10,000.--who knows what they would of come-with or charged me for additional work!
Came home all lights still on nothing fixed, all oil levels spot on. Went to local specialists, (one my best friend graduated from a 2yr automotive college and was a mechanic an service mgr. at GM dealership until his retirement, he could not locate the "leaks" that would have been repaired in the $7000 estimate.the second is a local brake and alignment shop which has been in business for nearly 40 years.The computer at the alignment shop showed the same faults as when I went to Panama City.My friends at the Brake shop did a quick inspection and noted that likely bearings and seals were not needed as if they were I would have heard a "squeeling" from the rear end, and the abs sensors did show as fault on both sides.So the $7000 I refused was totally unnecessary according to a certified mechanic, just a rip off scare tactic, and I now have the vehicle at a specialty shop for evaluation. I Wonder how the people at the dealership sleep at night!

I bought my second vehicle from John Nicholson today. He was great to deal with 10 years ago, and today was no different. You can t go wrong working with John. Never pushy. Easy to communicate with.

We were shopping for a new car and the dealership had the exact car we were looking for. When we arrived we met Rocky the salesman. When we sat down to negotiate a reasonable deal on the car the salesman began to ramble on and on ignorantly about the numbers without any type of clarity what so ever. We asked him to speak with the sales manager as we wanted to get the best deal that we could within reason of course. The salesman rambled a little more and then went to se the manager after having been asked to do so 3 times. When the salesman returned we found out that the manager wants our car (trade) for free .and wants full price for his car. The salesman was PATHETIC and a total embarrassment to his trade and as for the sales manager he just sat and watched us walk out we are very well qualified buyers but just couldn't get beyond the ignorance of the people in charge of new car sales. Wast of time Hope the owner reads this!!

Thanks Patrick Pennington AWESOME customer service today and always!
Thanks Again Panama City Toyota Family!

Went looking for cars for our daughter today. Sales lady very very helpful and she got to test drive 3 cars today. Thank you and we will be back soon!!

We were travelling to Panama City Beach for spring break from IL couple of days ago and noticed our Lexus SUV started consuming oil beyond normal, we were worried about health of the engine. When we described the situation to Anthony in the service department, he not only made sure the car got inspected thoroughly in time and reassured us we can start our 1000 mile journey back home. Their shuttle service (Robert was our driver) was was also very helpful and allowed us to keep enjoying our vacation as the car was looked at. We made the trip home safely and with confidence. Thanks Anthony!

I was looking to purchase a new pick-up truck when my best friend recommended I visit the local Toyota dealer and talk with John Nicholson II. She drives a 4-Runner and is very happy with it, and can never tell me enough about the great car service she receives when she takes it in for scheduled maintenance. So, I called and made an appointment. She then accompanied me the the dealer, where I met and spoke with John. He was very pleasant and polite. He asked me what I was looking for, and I told him I wasn't sure because of my limited knowledge of Toyota vehicles, plus I had never owned one. I wasn't even sure what model or type I wanted. John then asked me several questions which he jotted down on a notepad. He then brought over a colored brochure showing different models of Toyota Tacoma pick-up trucks. John then patiently explained each model's interior and exterior features as I followed along in the brochure. Within a short period of time, and many questions from me, we were able to narrow down a specific model vehicle which became the best choice that would best fulfill my personal needs. I was ecstatic to say the least. John asked me if I wanted to think about it, and I said "yes." So, I made another appointment with John to come back and go over the numbers which we did. And the rest is history. We did all the necessary paperwork which turned out to be a breeze (thanks to you too, Troy). John handed me the keys and I took possession of my new and best-selling vehicle ever, the Toyota Tacoma. I must say this. John is a top notch salesman. He spent time with me answering all my questions. I felt no stress or pressure to buy. He didn't try to sell me a vehicle I didn't want or couldn't use. It was the perfect truck for me. Everyone of the staff I met or spoke to was very friendly and polite. John also showed me where the service and parts departments were located. He also completely went over the truck's interior/exterior while inspecting it outside. Overall, a truly great and enjoyable experience. Thank you, John, for taking the time. God bless!

Mike C was great help today! Thank you for your assistance!

Excellent, easy experience - thanks Blake for all your help!

My experience in dealing with the Toyota dealership was a good one. I would certainly recommend it to others.

Kristie Lopez wrote:
My husband and i just bought a Tundra from PCToyota. I had called earlier in the day to see if they had the truck we were looking for. DAN CARLISLE was the sales person the front desk transfered me to. After i told him what we were looking for he said he would check and call me back within 10 min.He immediately went out to the lot to see if the truck was still there. He called me from outside while he was near the truck so that he could answer any questions i might have had. My husband got to the dealership before i did and he was greeted by GARY (manager) at the front door. From the minute my husband walked in the door until the deal was all said and done, GARY worked his butt off to make it possible for us to buy the Tundra. DAN CARLISLE (SALES PERSON) worked equally as hard to help us, too.
Definitely ask for DAN CARLISLE when you go in to find your new vehicle. He really is great at what he does....super nice guy!
GARY AND DAN both went above and beyond to make it possible for us to drive away in our new Tundra truck! We will definitely be repeat customers and recommend PANAMA CITY TOYOTA to anyone looking to buy a new vehicle.

We are very pleased with our new 4 runner. John Nicholson is an asset to Panama City Toyota & we are very appreciative.

The service at Panama City Toyota is always excellent! Always a quick oil change and Pat Tansey always takes great care of his customers!

6 Hours in service for a 48 minute recall, with an Appointment. That s some great Service!

I am a 4 time customer of this dealer. Since the Hurricane 10/2018 this dealership has been on a downhill slide.

Time after time, a poor service experience.

Won t be returning to this dealership.

Patrick went above and beyond to get my car fixed. It was under warranty still. He didn't stop until he was satisfied with the answer, the car got fixed with his determination. Thank you sir.

Excellent service Rep Patrick and maintanace Service...

Their courteous and untiring effort , I was turned down everywhere and they manage to get me into a great car with a great low monthly payment and just 1100 down . they work with various banks to get you in a car.. When you leave you will feel like family!!!thank you kevin#salesmaninthestrawhat#

I have bought all my cars from Toyota, but this is by far the best experience.

I reccomend James Wynn from Panama City Toyota to anyone interested in a new vehicle.

Thank you Kenneth Brown for coming to the rescue today! You truly have made my experience with Panama City Toyota a good one! I appreciate your knowledge and patience with me. It s super important to me that I understand the repairs that are made on my vehicle and the time you spend doing that means more than you know. I even mentioned to Dewayne how much I apprecIate you.
Thanks so much Kennth!

I bought a 2011 Toyota Corolla from this dealership in 2016 for 21000.00. Not did the dealership rip me off on the price but the sales man told me the car had high safety ratings. I just got a notice saying the airbags shoot shards when deployed. I received a call from Toyota to schedule an appointment to fix this major safety issue. The lady said she was setting it up for today and that I would receive a call back from the dealership. I received no call. So , I call them today to see if the appointment was on the books. The lady who answered the phone was extremely rude. Could figure out if I had an appointment. Hung up on me. When I called back she said she spoke with a manager and they don't have appointment for me. They can not do the safety recall on Saturdays. I am completely dissatisfied with this response. I drive four children in this car that shoots shards when the airbag is deployed.I work during the week like the rest of America. Still tried to set up an appointment for Monday and the lady started giving me a hard time again. This is really unacceptable. I will be calling corporate I'm Monday.

Fast and easy oil change 30k miles .The shuttle service is a plus.

Garrett was my salesman, but what made me give 5 stars was the job Jacob Mankoff did! He went above and beyond to help seal the deal with the finance company! Only complaint was truck was supposed to be detailed when I picked it up and that clearly wasn't the case! I'm not going to gripe about it though because of the job that Mr. Mankoff did! Highly recommend this dealership

Great experience. James Wynn was so easy to work with and I would recommend anyone to go see him for a good car buying experience. Can't go wrong with Panama City Toyota.

Just bought a 2019 Tacoma TRD 4X4 Sport with the Premium Package and the Technology Package! Fantastic deal! The sales department people are very willing to work with you and listen to all reasonable offers! They are very nice, professional, and helpful. Special thanks to John Nicholson for hanging in there with me to get the best deal! Cheers!