Panama City Toyota Scion Reviews

John scola is an awesome sales rep! He will work hard to get the best deal for you!

John Nicholson took Excellent care of my mother as she purchased a 2019 Toyota Camry. His professionalism and customer service was 1st class. He was extremely knowledgeable about his inventory and products and we are 100% happy with the way he handled every aspect of my mom's purchase. We recommend John Nicholson at Panama City Toyota to anyone who wants to purchase a new vehicle.

I was well cared for by the service department. Quick response to my needs and got me back on the road with minimum delay. Stan Johnson in sales was awesome

I had a great experience doing business with Toyota, they went above and beyond for me and I'm so happy I got the best customer service from them. Sean clark was beyond helpful and a good man, if anyone is getting a vehicle from this place I highly recommend sean! I appreciate you all!

I was very pleased with the service I received when my car was inspected this morning by Patrick Tansey.

We scheduled for a service appointment and everything went great. They got right on it and we got it washed and vacuumed too. Great job. Courteous. We ve always had Toyota s and PC Toyota gives us great service after the sale. Thanks you guys. Merry Christmas.

I inquired about a car and decided that it was more than I could afford so they keep calling me until a price that was agreeable to me was approved by both parties. They set a time and a date for me to come in and get the car and sign the final papers. When I get there it was a not the make model that I wanted. I was told at that point that they had just sold the ford fiesta about 30 minutes before. They wasted my time and caused my credit score to drop 8 points with their endlest credit checks. No apology for what they did. They took advantage of a disabled elderly widow.

They were fast and found that my battery had a mouth left on warranty so it was freeeee

Have looked at all local dealerships to trade in my vehicle for a newer used vehicle, no dealership would come close to pay off. Went to Toyota because a friend recommend i talk to DJ. Went and got paired up with Will Conner, told him my limitations on price and what type and features my next vehicle needed to have in it. He found two on his lot, we aimed for the newer one. They found more money in my trade than any other dealer ( over my payoff) and reduced the price of the vehicle i wanted to buy. I DID NOT LEAVE WITH MY NEW VEHICLE, I waited till the next day to pick it up because they wanted to detail it and send my off with a full gas tank. Thanks to Toyota.
IF YOUR LOOKING FOR A USED VEHICLE GO SEE -- WILL CONNER -- and tell him Dale sent you.

I've heard great things about Toyota vehicles and their warranties. I started looking online at Panama City Toyota and Marrianna Toyota. I even went to Mazda, Honda, Kia dealerships in person and online. Just to look and listen. I had been to Panama City Toyota 3 times already and came back a fourth time. Caleb always greeted us like life long friends. He took his time always listened to me ramble, never rushed me. We went for a test drive in a 2019 Toyota Yaris. I liked the way it handled, even has a sport mode in it. To make a long story short.....I bought my first ever brand new car from him. I've had it almost a week and im in love with her, I even named her "Joy". He spoke to his sales manager and got the price down by five grand so I could qualify through my bank. He went above and beyond...what more could you ask for. Now I have a brand new car that I'm the only owner of. Plus I'm part of the Toyota family. Ten year 100 thousand mile warranty among other great features. Thank you Caleb and Toyota of Panama City!!!

Such a great experience when I bought my tundra. David Herndon made the process enjoyable! Highly recommend

Mike Corliss was a great salesmen very knowledgeable was a great experience I will definitely come to see him when I'm ready to buy

I would give ZERO stars if I could. I had called in to inquire about a service I needed done. I asked if they had anything available for that day or if I needed an appointment. The person on the phone told me, "We are NOT taking appointments ." Something to due with Hurricane Michael and to just bring it in before 4 PM since that was the time they closed. I get to the dealership at 2:20 pm. Two employees that drive the cars come talk to me say someone will be out to speak to me shortly. After 40 mins of me waiting patiently ( 2 other cars that came in after me got serviced and the employees were clearly ignoring me) I go to speak to someone myself. For them to only turn me away since I didnt have an appointment. I WAS FURIOUS! I left crying. Apparently the people who answer the phones are a different department even when you call parts and services number. No communication.Horrible customer service from everyone! If someone would have come to me right away and said I'm sorry but we made a mistake, I would of left. But you ignore a customer for 40 mins!!

Garret was amazing to work with. The entire team was great. Brandon in Finance was amazing as well. Going to be recommending them to all who need awesome service and knowledgeable salesman in Panama City FL

After being in an accident and having no car they were very helpful and fast with getting me into something new. Would definitely come back!

I bought a Prius V from here six years ago. I get it serviced here frequently and the staff are always friendly and go above and beyond

Attentive, professional staff. Looking forward to an expanded food and beverage selection as they continue with their remodel.

When my vehicle was finished, the Service Writer brought to my attention the front brakes had 4mm of wearable surface left. As I plan to travel out of town over Christmas I asked if the pads could be replaced and rotors turned yet today? He said it could be done. Perhaps a little more than an hour later the vehicle was completed.

The improvement in stopping was noticable.

Panama City Toyota is a wonderful dealership. The customer service that I received was tremendous. All of the employees that I encountered were very friendly and customer oriented. While going through truck purchase they took their time to ensure that I fully understood the purchase contract, warranty, and the operation of my new Rav4. I love my new truck. Thank you Toyota!

Ramsey and the sale manager Shane and the finance manager George went above and beyond to get my deal worked out! Many many thanks to such a wonderful team and amazing dealership

Drove me to work, picked me up and let me know what I needed done on the used Rav4 I just bought. Darrell in the parts department is great.

John Nicholson Sales Consultant at Panama City Toyota is the one to talk to if you are looking to purchase a vehicle. Best sales consultant ever!! Knowledgeable, helpful, great listener, highly recommend John. John also makes sure you understand all the bells and whistles of your vehicle before you leave the dealership. John goes above and beyond to make sure are are satisfied.

Shane Hughes is a snake. Even though he's the shape of a water buffalo. I would buy elsewhere, don't be fooled people educate yourselves. Get a internet price of another Toyota and bring it to these people. The only way they sell cars is because there's no other Toyota nearby and they think they are the best. Hahhahah nothing like a false ego. Way to go dough boy

I wanted to lease a truck from them and spoke to a young salesman(not gonna mention names) he had no clue how the lease process goes, I mean zero, Nada. He was a fast talker but all I heard was a bunch of non sense coming out, he had to run back and forth to his boss to I guess make any kind of decision.Finally his boss comes out after I've been there for three hours and says I can't lease you that truck for that..I'll lose money! Really! Three hours in, what a waste of my time. I'm going to the one in Ft. Walton.

John Scola was great! He made it his priority to find out exactly what we were looking for and took his time to ensure we had the perfect car shopping experience! We will be back and sending our friends to Panama City Toyota and John! Awesome experience!

After my 4runner got totalled. I had to have another one. I talked with Nate and went down the next day and found just what i was looking for. The process was painless, well it hurt my wallet a little but overall it was smooth and easy and nice fellas to boot.

Just bought a new vehicle from Panama City Toyota. It was a pleasure working with John Nicholson, Austin, Garrett and George to get a great deal and a seamless purchasing process. John was extremely knowledgeable of the vehicles and different features. In previous experiences, we've always gone in knowing more than the salesmen, but not this time and it was extremely refreshing! Thank you John and the Panama City Toyota team!

Great service! Worked with me to get the best deal I could get. Were really easy to negotiate with. Thanks to John Nicholson and Toyota!

Jacob Davis is respectfully helpful. The staff loved to tease him about being new and it was fun to share a laugh with him (at the last place you expect, a dealership) Toyota staff also worked as a team with sharing knowledge by honestly wanting to be helpful. Jacob took his training seriously enough to be able to answer my questions, he takes pride in his job and wasn't pushy with minor negotiations. Highly recommend the dealership, but most importantly Jacob Davis!!!

Show up first thing for tires 4 hours later still waiting. And on top of that they try to sell me stuff. This is the worst service experience I've ever had. Did I mention still waiting after 4 hours.

Outstanding sales experience! John Nicholson is an Outstanding Salesman!

In 2006 we purchased our 1st Toyota from John Nicholson. He was very professional and attentaive to our request. This past Saturday, we went back to the dealership and requested John to assist us in our purchase of another car. Thank you John for making the process easy.

Can't say enough on how we value the great guys that work here! Clint, Ramsey and Jacob are the best. 2nd new car in 9 months with these guys. We will be back, and refer anyone looking. Keep doing what you do guys

All the staff for years cheated these reviews. Shame on you.

I was out of town when I had trouble related to a Toyota recall. They worked me in that day, provided a loaner, and made the process easy. My truck was ready the next day and they also addressed four other recalls while they had it. No charges and top notch customer service. Fast too.

Not like it was i did not have a appointment. But my vehicle was pulled in guickly. 4 and a half hours later oil change and blower resistor changed!

My wife and I highly recommend seeing John Nicholson on your next Toyota visit. We came to Toyota to test drive a RAV4 and were assisted by John. John was an absolute pleasure to work with. He was very enthusiastic and motivated to help us with our needs. He was even extremely patient with us as we worked through the numbers finding the right price for us. John was so concerned that we left satisfied that he even stayed over to show us all the features and controls that came with the RAV4. We ended up driving away with a brand new 2018 Toyota RAV4 knowing that John helped us get a great deal!

Fantastic! Sales and Service are both exceptional.
My wife and I went to look at a few different models, but she immediately fell in love with one particular car on the lot. Not wanting to buy right away I tried to talk her out of it and then by being abrasive to the sales team. They (Daniel and Jacob) were relentlessly polite and ended up presenting me with a great deal that I could not walk away from. When we found some cosmetic issues (minor tint bubbling in the corner of a window pane) they (Anthony and Greg) scheduled and resolved it on time and to our satisfaction. Very pleased with the purchase and their service.

My family has purchased a handful of vehicles from Panama City Toyota over the years, and we have worked with John Nicholson many times. Not knocking any of the other guys on the lot, but John is just awesome the way he understands our needs, his knowledge of his inventory, and has always done us a fantastic job helping us find the perfect vehicle for us.

And when it comes to service and maintenance, there's no better than Chad Milner in the Service Department. He does a great job of explaining the maintenance schedule and recommendations they provide, all in terms I can understand. I have no concerns whatsoever sending anyone to Chad who needs help with vehicle issues.

As long as these two guys work at Panama City Toyota, I don't see how I could do business anywhere else!

Another wonderful experience at Panama City Toyota. We had the pleasure of being assisted in the purchase of a beautiful 2019 4Runner by Mr. John Nicholson and Dan Carlisle. What a joy to work with professionals like these two fine gentlemen. John showed us exactly what we were looking for and never pressured us about anything. Dan always gives us the best possible deal. We couldn't be more pleased all the way around!

Bought a new tundra and I told them that I wanted the tires and wheels from my tundra that I was trading in and put on the new tundra, also bought a leveling kit to be installed ASAP. Haven't heard anything, I called and it was like no one knew anything, they said the salesman will take care of it. You would think that they would want to finish the deal, but I gurss they got their money so the esiy is on. IveI had awful experience with service on the past, not putting enough oil in my truck, skid pan fell off in the parking lot after getting a service, new radiator not completely installed took 3 trips to get it done properly. This is just an example ! Now wondering why I bought a new tundra from them !!! My BAD !

I have purchased two trucks here and my wife got her 4Runner too. The Sales and Service are top notch and they treat the customer right.

Wow! I was blown away by the tricks they pulled when we were trying to trade in our car. They would subtract from one line and add to another and say see, I gave you what you wanted . When I called them out on it they said well, we have to make plenty of profit . Guess what? You re not making $5,000 profit off of me. Don t waste your time with these con men.

Best service I've ever had at a dealership. Daniel price took time out to find out my needs and put me in a car that wasn't too expensive and met my budget.

John Nicholson and Dan were amazing! He helped us trade in our car and get the perfect family ride! I couldn't have asked for better service!

The service was amazing...the gentleman that worked with me was very knowledgeable. I was in and out driving my new Tundra in no time... Thank you Mr. David Herndon for making my car buying experience easy and painless....

Bought our 4th and 5th Toyota trucks today from John Nicholson who won Best of Bay 2018. He is wonderful to work with. They sustained a lot of damage in Hurricane Michael so are not fully operational but making the most of it with trailers and port a potties - working hard as always to help their locals out!

Had a awesome guy named Kevin Seedorf who had me a car set up in no time. Helped tremendously in finding a deal in my budget. Thanks Kevin ,highly recommend. Love my Yaris.

Cheapest place for a full synthetic oil change on my Tacoma. They need to get the rest straight. 2 different people gave me a quote of $20 for my wiper switch and when the time came it was $320 .

Lucky I m giving even 2 starts to be honest. I got my 2017 tundra 2 years ago. I decided to buy the road side protection for my tires and rims. Well about 1 month ago I get a flat and it was on the outter lip of my tire so I asked for a new tire and they tell me no, it can be patched so I let them do just that. Wouldn t ya know, no more than a week later and my tire is going flat every other day. So now I gotta get a new tire put on but they don t know what tires I need so I have to check that and call back only to be told by the lady in service You have to speak with who you originally spoke with about your tire so now I get to drive around and wait for a call back to get this tire changed because this depart is lost, meanwhile I gotta put air in my tire everyday. Y all are terrible.

Can't say enough about Chad in the service department. Really worked with and for us to repair our vehicle. Thanks Chad.

I bought a 2014 Tundra from here back in December. I brought it in today to get the first oil change and tires rotated/balanced. I made an appointment for 10:15am. I dropped the car off at 10:05 and let them know I would be waiting at the dealer since it should not take very long and was told it would take only an hour. I ended up waiting over 2 hours, which is absolutely ridiculous for such a simple service with a scheduled appointment!!! People that dropped off cars after me left well before I did. I didn t pull off the lot until 12:20p!!! I wanted to have all the service done at the dealer since I purchased the truck there, but I will never let these guys touch my truck again! Over 2 hours for an oil change and tire rotation/balance is an absolute joke!!

Went for a pre scheduled appointment which they called to set up and they couldn't find it. What a waste of time!!?

Came for a simple oil change with an appointment. I left the shop after 2 hours as nobody took care of my car during that time. Worst service I ever experienced.

Great experience all around. I had initially bought a Honda Pilot and was not happy with it at all. My sister and brother-in-law had a great experience working with James. So I went to trade my Pilot in for a Highlander. James was great. So professional, went out of his way to help, made me feel comfortable and reassured with my purchase. From James to George, the finance manager, I was very pleased with the entire experience....and I absolutely love my Highlander! James was right....there is no comparison between the two! It's much quieter and it handles so much better than the Pilot. My experience at the Honda dealership was less than pleasant...I can honestly say I wish I had bought the Highlander to begin with! Thank you Panama City Toyota!

Best place ever treated me very good and offer you snacks hands down best place ever

Friendly people, quick service. Overall very happy with my visit.

Joseph and the service area did an incredible job and communicated so well to us while our car was in the shop. Definitely recommend.

Went in with great expectations due to the reviews, came out severely disappointed and feeling one step short of getting robbed. They don't care what they bank values the car at or market value of the car is, nor do they listen to reason. Ready to charge over three grand above excellent market value for a car that had obvious issues, and didn't budge a bit despite admitting the car had issues. A car with an NADA value of $13,025 (Verified by the bank when applying for the loan) was going to cost me close to 17k out the door and they thought that was a fair deal. Offered 4K less than the trade was worth even when considering it as "average" and not in excellent condition. The only highlight was the sales rep, Clint, who was very transparent with the numbers the managers were presenting him. However, those behind the counter actually making the decisions are nothing short of sharks and thiefs. It's pretty disappointing to walk into an establishment and not only be prayed upon in such a way, but feel like there's no logic or decency to those running the show. Will never recommend anyone to buy here. If you do chose to go anyway for whatever reason, make sure you do your research before hand.

I scheduled my Forerunner for the annual oil change. At my appointment, the technician told me I had put only 3000 miles on my car since the prior oil change. The technician said I would be good for another 3000 miles before I needed the oil changed. This is exactly the sort of reason that makes me keep coming back to Panama City Toyota. Another shop may not have told me that. I appreciate the honesty and always good service.

Every time I've gone to the Toyota dealership for service, I've been treated very well. Professionalism all around. Even though they too are recovering from the aftermath of Hurricane Michael, they made the customer feel like family. Their motto, "Where relationships are born"

John Nicholson helped us with our first leasing experience. He was informative and got the price down to something we can afford. I had a great experience and I LOVE our new Highlander XLE!

In the past 15 months, I've had two significant "issues" with my 2016 Tundra the required a visit to the service department. In both cases I was very pleased with the outcome and treated with courtesy and respect. Likewise the technicians did terrific work, saved the bad parts for my review, and gave me a good product in return. Although I had some culpability in the cause of the most recent issue, it was resolved without any "finger pointing". Chad Milner is a rock star and his customer service skills are exemplary.

From start to finish a great experience. Jaycob and Brandon were both professional and knowledgeable. We love our new Highlander and will be loyal customers from now on.

I own a 09 Tacoma. I ve always gone there to get my oil change. A few months back I went to get an oil change and I also wanted a balancing done also and they said the couldn t because they didn t have the tools they needed to take off the rim covers . So I went back today to get another oil change done and also a balancing and when I got there the man said that they could only to the oil change and that they didn t have enough time for the balancing. When I was on my way back home I noticed that a guy in a motorcycle in the lane beside me had slowed down and was waving at me telling me that my hood was open. I ve could of gotten into a big accident all because the want to go home early. If I m paying them then they should a least do a good job and not rush.

What a great experience! I think this may have been a record for the easiest car buying event ever. From our initial phone conversation with the Manager, Dan Carlisle, to our knowledgeable salesman, James Wynn, we couldn't have asked for better. James spent the entire day with us, explaining all the different Prius choices and answering our million questions. We test drove several vehicles and James was quick to help us with any concerns or challenges we may have had. Highly recommend this dealership and specifically, James Wynn.

The best and easiest car buying experience with the best customer service around!! James was the most knowledgeable salesman I've ever worked with and worked to get the exact vehicle I wanted. I would recommend for anyone to go see James Wynn at Panama City Toyota if you want a great vehicle and exceptional service!

They are selling a used Toyota that is way past due for a timing belt. They acted like they did everything to make this car ready. I ask about one thing, they looked it up and they were honest about it being several years past due time wise, but said it was 2000 miles before the reccomended milage. It needed to be done by their Toyota guidelines. I feel for people that take them on their first word without checking.

Salesmen could be more knowledgeable, rather than just chasing your name and info to do a credit check before helping, they should consider that needing that info may turn people off right away. I was not looking for financing.

I will admit the used Camery I bought from them 6 years ago is still running great.

I like Toyota!
They busy all the time, but it s good that we have it in our city!

John Nicholson is the best. He s sold my grandfather several vehicles as well as my dad and now me. Great guy real straight shooter. Thanks again John!

I was impressed by the service I received at Toyota dealership and the courteous, friendly service manager Tom.

Horrible experience! Got into an argument with one of the arrogant salesman at this fine establishment. They don't care about the customer at all. They get an attitude and talk down on you if you aren't seeing eye to eye on something. Told my friends about my experience and two of them had the exact same experience. Don't set foot into this place! Oh, and I got treated like trash while in my military uniform.

The worst car buying experience after buying 10+ cars in the last 20 years. Went to purchase a car from Ga had the price agreed, the trade agreed, the deposit paid and then the dealer found another local buyer and decided to sell the car to them 2 days later. Told us we could buy it if it fell through. No codes of conduct or ethics. Worked with sales person Mike and his manager Shawn. Clearly bird in the hand type of sales persons and with no customer care.

Great service, but sat for 2 hours waiting for an oil change and they didn t have working heat in the huge building. Froze! I had an appointment so they could have called up warm me. Had my 1.5yr old with me dnd we were so cold.

I have been to quite a few dealerships and service departments for various vehicles I have owned but Panama City Toyota is the first dealership and Service Department that was an enjoyment being there. No one was there trying to sell you something else that you didn't want or need. They were there to make sure your vehicle was functioning correctly. Never had to keep bringing my vehicle back for the same problem as with other dealerships.
As you can tell, I have nothing but good to say about these guys.

Fast efficient service. Free wifi while waiting. Reasonable prices

Lucas was extremely patient, understanding, and helpful! He sold us our hybrid and we couldn't be happier!

Always great service and knowledgable,helpful staff

Very good service
Oil change in less than 30 minutes

I took my new vehicle in for repair because of a malfunction with the collision alert and the staff at Panama City Toyota was very friendly and helpful throughout the entire process. I was told that a part would need to be ordered and it was in by the end of the same week. Once it was in, I was able to schedule a visit to have it replaced and calibrated. I was also given rental car options which worked out well with my busy schedule. Ms. Margaret in the rental car department was awesome with getting me set up with a rental car and Joseph in the service department was awesome at explaining all the work to be done and when I could expect to pick it up. Keep up the great service!

I usually don't look forward to negotiating with car dealers. So I was understandably cautious when I went to Panama City Toyota to purchase a vehicle. However I was pleasantly surprised once I met Associate Sales Manager James Wynn! He showed me the truck I was interested in and at no time did I feel like I was being pushed into buying it. He wanted me to be positive this was the vehicle that I wanted and he worked with me on obtaining what I thought was a very good deal. I drove away very happy and I would recommend Panama City Toyota and James to anyone who is in the market for a vehicle. I felt like I made a friend and I will definitely be back. Go see him and tell them I sent you so I can get the referral money!!!!!

This dealership is hands down the BEST! I drive 2 hours and pass right by the closer toyota dealer for the simple fact of SERVICE with a smile! If you need something or have questions about your vehicle or a new one then this is where you need to go! Find JOHN NICHOLSON and let him do everything for you I mean seriously all I had to do was tell him what I wanted and then sign the paperwork this was my 3rd vehicle with these guys and they are just a new level of PROFESSIONAL and AWESOME!

I did not have a service appointment but was in and out in just over an hour. They did a complete inspection without me asking, which I found very beneficial. Of course they mentioned every thing that they felt needed my attention, but was not pushy about having it done. They were very professional and friendly. I have been there before and highly recommend them.

Worked with john Nicholson and Dan Carlie. Very knowledgeable and very respectful. Love the dealership and all the workers inside. Very recommendable

Listened to what I wanted, provided excellent feedback on more than one vehicle, assisted in ordering vehicle that I wanted. Vehicle delivered as ordered and my expectations have been met.

DAMAGED my vehicle!! Took it in for a simple oil change and tire rotation and they chipped/scratched my rims on my limited 4 runner. I called and left messages with people there but the service specialist or the service department general manager will not call me back. I do not recommend taking your vehicle here if you value quality work and customer care.