Oriel House Hotel Reviews

Ideally situated on Ballincollig's main street, merely 5 minutes walk from the centre of town and 10 minutes drive from Cork city. Friendly staff, comfortable rooms and good breakfast.

Generally grand but little staff awareness or ability to accommodate coeliac diet despite advanced warning and repeated requests on the night.

No Heat, No Water and General Manager rude
We stayed 5-7 January 2018. No radiator heat, so told to use aircon. They said it would be fixed. They failed to call the plumber and put aircon on full blast. Following day no water at all so could not use toilet or shower. Fire alarm went off in the night. Duty manager did apologise.
Discovered wallet had gone missing for room. I called they then said they would check. Had to chase three times for answer.
Coffee and toast at breakfast awful and there were stains from water leak in ceiling and a botched repair.

I wrote to general manager about how bad it was . He did not reply. And that was typical of the service. Worse than bad,

One of the best hotels in Cork! Offers almost everything! Also great place to work (though, once you end up working in the kitchen, watch for the tall Polish chef - he's the personification of ignorance!).

Great venue for a wedding and the host staff are well on the ball for looking after everyone on the day.

Went to Cork on my stag, stayed at the Oriel and had a great experience.Hotel cleaned and tidy, facilities first class and the staff very helpful and friendly.Would recommend it .

Great service on my two week stay here. Has Murphy's on-tap.

I have stayed in this hotel a few times. Rooms are spacious, clean and in good condition. There is a great leisure centre, good bar and plenty parking spaces.

Rooms are beautiful, just a shame the food just was not up to scratch.

Awesome room. Very clean and huge bathroom. Bed was nice and big, just wasn't super comfortable to sleep on. Other than that it was great!

It's fantastic hotel beautiful staff so go and see for yourself

This is a landmark facility. There is a great deal going on here. Well worth the time spent there.

Nice clean rooms, good size rooms too,staff helpful and food was good,

Morden large hotel good for all functions leisure centre satlelight town location

Often have to attend events here found staffto be most helpful

Lack of communication, food was very salty and children's meal came without and veg, which I thought was very strange.

I wont a free night away with classic hits 4fm. So we decided to visit after the Christmas. The rooms were huge the bathroom has a huge shower and bath spotlessly clean and the staff are so good. My good lady used all the facilities Jacuzzi etc will I partook in a pint in the lovely relaxing bar. My missus is totally relaxed after the night and I will definitely visit again. spot on.

Just checked out of this beautiful hotel.The staff were so friendly and the service was amazing.
The food in the bar was lovely with a great choice to choose from.
I would highly recommend the Oriel House Hotel to anybody.

You should be ashamed of your selves. Why on earth would you take away disabled parking for the arrival of Leo Varadkar I'm disgusted. He is very well capable of walking this is an absolute outrage. And to think I was looking tmat this venue for my wedding. Well not now

Great hotel great staff, excellent gym and pool, food great

Dj weddings there a lot. Loved it so much I had my own wedding there. Management took great care of us. Couldn't recommend it enough.

Great hotel and location with bus stop that brings you straight into Cork city only a short walk away. Great amenities around the area also. Room was spaceous and spotless - would highly recommend

Very nice hotel and clean. The spaces are large and fun with swimming pool and sauna-steam room. The breakfast is very varied and the staff very friendly. I strongly advise.

No water at all! No hot water either!!!!! Not a good sign. Water tap worked for a moment and all that came out was dirt!!!!! Next morning still no hot water in entire hotel, filthy shower, dirt in cold water, stained carpet!!! Now today Friday no hot water at all, but lots of dirt in the water. Manager is doing nothing, stay away from this hotel!!!!

The most beautiful hotel in cork,great facilities gym and pool.Food was lovely in Bistro and employees where so friendly and helpful.A defenite thumbs up from me.

Very disappointed with deserts, Orion cheesecake in a glass! So bland

Good location, very comfortable would happily stay again or recommend to a friend.

To all the staff here thank ye for an Amazing day .As always ye went above and beyond for us on our wedding.We would like to thank our amazing wedding coordinator Ciara on an amazing job done for us and Aisling you stayed from start to Finnish and went above and beyond for us.Thank ye again from Tony and Maria Kavanagh for everything .

The service is abysmal. No matter who you talk to at the front desk, no one is helpful. The best service you will get at the hotel is from the coffee bar. This hotel does have air conditioning. That is the positive of this hotel. The beds are uncomfortable, the wiring is shoddy and left us without power in our room. Repeated telephone calls and loads of repeating ourselves we figured the fuse problem ourselves. If no other hotel in the area has rooms use the Oriel. When you check in ask for extra towels. Otherwise you will be repeating yourself to the unhelpful staff. Also the pictures online are deceptive, your room will not look anything like what is posted. Imagine an old Motel 8 room.

People are nice staff are nice food is nice and toilets are amazing

Love the hotel, hotel room is spacious and kids club is excellent, the kids love it!

I have to say thos place was amazing. I went for a wedding and the food was unreal. The rooms were out of this world. Sadly i deleted the pictures of the room i stayed it but it mustve been recently done up. I actually really want to stay here again i was really impressed by it.staff were a1 food was great rooms were more than beautiful

Had a great evening at the Oriel hotel it was a large group of us having our Christmas night out We had platter's of food and mulled wine and it was beautiful really tasty and good quality.The staff were very pleasant and we really enjoyed our night.

Got married here great hotel excellent staff fantastic food comfortable room highly recommend.

Excellent hotel. The staff are extremely friendly and always went out of their way to ensure we had a great stay. Some areas need a little TLC, but they are so minor compared to the rest of the hotel they are hardly worth mentioning.

Being a photographer, I am here quite regularly doing weddings and the GM Ronan and ALL his staff are most welcoming and friendly. As we live nearby so often pop in for evening meals, Sunday Lunch and have been bad for Family occasions. Its 5 star service every time.

Excellent great staff and very good quality food Donal Cork

Afternoon tea.. .ware was dirty like half done in dishwasher and afternoon tea only ok sandwiches poor egg and egg n tuna salmon ...no cheese no ham and all cakes good

Love this hotel. Go there often for dinner and drinks and it's always brilliant. Staff are good friendly and accommodating. The bar is well stocked. Would highly recommend as somewhere to eat or have a few drinks.

Swimming lovely and warm. Plenty of room. Bedroom have everything you need. Food very nice in the bistro.

Love the swimming pool and the staff are very friendly and helpful

Hotel is nice. Food is great. The leisure centre badly needs some renovation. It's gone quite tired looking.

Service here was a little slow when having a Family meal here.

Great spot, warm and clean and a very easy shower to use. Food was good too.

Lots of stains on carpets in the room, toilet would not flush properly, very low water pressure. Tissue box empty in bathroom. Pillows very flat and could do with replacing. Breakfast mediocre, staff walking around brealfast room aimlessly yawning. Great location and reasonably procdd.

Lovely hotel good for relaxing lots of places to visit nearby excellent leisure center hotel also has kids club
Buses into Cork city
Taxi 10 to 15 Euro to City

Wonderful lunch
Tasty and hot

Nice hotel but noise from a wedding travelled right through hotel. Had to change rooms at 1am!

Great staff bit of talent handsome looking customers

Lovely hotel ...met for coffee there .... bery expensive .... but is a nice place

Cleaners were lovely and pool was good. Staff at front desk a bit rude and not very helpful. Breakfast was booked out so we were told we had to have it in our room but, we had to pay extra for room service even though we had already paid for breakfast. Weren t allowed to book dinner In the restaurant. We paid extra for an executive room along with our friends and our room was tiny compared to theirs with broken lights. Not worth the price !!

Staff very welcoming and helpful lack of rigor in the ownership of rooms and common areas it is a shame because a nice hotel

It was great! rooms was lovely and had a nice view for breakfast. Over all experience great.

Nice hotel reasonably near cork and close to supermarket. With swimming pool and sauna

A really lovely local hotel. I have been to a few events here and enjoyed the natural light and bright spaces they have. Looking forward to many more family events here.

We had a pleasant stay here last week . The hotel is lovely but there are a few things they need to improve on. Our family room was spacious but the bed was extremely uncomfortable. There was stains on the carpet and furniture in the room and the radiator was leaking in the bathroom . I know the hotel has been under renovation recently and maybe our room needs done yet but we paid a little extra for this hotel as we thought it would be more comfortable. Service in the restaurant seems to be very slow at breakfast and dinner, to me it looked as though they were understaffed als card machine wasn't working in the bar and i had to be brought to reception to pay for drinks .Staff were doing their best but there wasn't a good system in place. On a good note these are small things to get right and if they do ,it will be a great hotel . Rachel Donegal

Building is nice, clean, modern. Staff for the most part are good but the standard of service needs to be drastically improved, with increased staff numbers or the price of accommodation lowered.

The room was OK, it wasn't really four stars in my opinion. The shower was scaled up so bad it sprayed water all over the floor. The windows were filthy the photo doesn't really do it justice showing how filthy they were, gross. The room was clean and Premier inn OK, if that makes sense. It was just nothing special. The pool was so packed with non hotel members it was difficult to even get changed, they didn't have swimming hats to lend non Irish guests so we had to buy one which is really naughty. Then the one they gave us was filthy and had blood or something on it from a previous user. They didn't even sell me a new one! The pool was rammed with children on lessons and from the local area and hotel guests were clearly just a disturbance to this facility that was trying to make its money by being a municipal pool rather than a spa resort for paying guests. Spend a few minutes here and left as the pool wasn't that clean and Neither were the changing rooms. Disappointing all over. If you want a four star Spa hotel stay somewhere else. If you want a three star hotel with access to a busy public swimming pool and want to pay over the odds then this is perfect for you. The Talbot in Wexford we stayed at the night before from the same chain was much much better.

Gym was a bit dirty.. food is overpriced and tbh not really worth it given that the corner house restaurant does food and it's better and 5 min walk away..

A lovely place place to stay. Rooms are great. Restaurant is good. Solid wifi. No convenience shop in premise is only downside

Fantastic rooms beautiful furniture.reception and bar staff exeleant.what let it down was poor service in restaurant.food was cold after a long wait.it was no better on second night.pity.

Very nice food, potatoe mash with white sauce was great

Amazing place, really nice staff amazing rooms and breakfast

Spent two nights here and had a great stay. Excellent facilities.

Pretty nice hotel with spa. My toilet kept running, but I think this is not usually like this. Unfortunately it is really far away from the city center of Cork.