I had to have a surgery for wisdom teeth removal at the OLVG hospital. After reading the reviews, I was even more scared. In reality, the dental surgeons and the team were extremely nice, professional, they made me feel comfortable and reduced my anxiety. If you need to have a dental surgery, you should definitely go to OLVG!
Ophthalmology care is not a problem, but if you have to go to another hospital because of the health insurer, it will be difficult to transfer your file. I had called, no sir, was the answer, you must hand in a written request with copy of identification to our counter (from the police). So I went to the counter. No sir, you must go to Facility Management with this letter. They told me, no, sir, you must go to the Patient File and request your file there and then take it to your new hospital. I did that. In the event of a hospital change, I have the right to transfer my file (and also directly and efficiently) to the new hospital. But not much of that comes to the OLVG. Bureaucratic, customer-unfriendly, and simple change of care provider hindering. That OLVG. 3 stars because the care is in order.
Very good experience. The staff at the reception was humorous and generous. We had to leave as early as possible to another city, so she not only made the treatment process quick but did the taxi and train bookings for us by herself. Thank you :)
Top hospital. My father is being helped here for years after the hospital in my hometown allowed my dad to die and simply would rather die than let it come.
Olvg gives excellent help and advice and thinks along with you to keep quality of life high.
My family and I have had to do multiple times with this hospital, as it's the one next to our house. In occasions it worked fine, e.g., the weekend GP. Some specialist clinics, though are extremely disorganized and untrustworthy. Information gets lost in the systems, appointments disappear in thin air, waiting times prolongue for no reason. There is so much room for improvement.
At the OLVG they take Lyme disease seriously! Neurological examination in the morning, lumbar puncture in the afternoon and blood tests. All very customer / client friendly. Dear people who treat you with respect. After puncture popping headache, could stay until something went better. "we are open 24 hours a day, just stay until you feel a little better". They came every hour to ask if they could do something for me. Also quick results. Great hospital!
Because I was abroad, I could only make an appointment by mail, this was arranged very quickly. When I then wanted to change my appointment, it also went very well.
My appointment was at the Endoscopy department, gynecologist. What a sweet and professional nurse, she has taken the time to listen to me and answer questions. After that she stayed with the (annoying) treatment to help me through it. A very positive experience.
Children no prio at OLVG First Aid !. Bruised arms and legs are mature (tourists). With child 10 years old, high fever in 2 hours, drowsy, vibrant, after SEH OLVG. First intake: yes, he is really ill, immediately registered for emergency room treatment (so no GP station) Second intake; dr comes in max 30 minutes says nurse. In the waiting room: the child always falls away and wants to lie down. He can lie on a bed at the emergency room. Nurse sees that he is quite ill. Measure fever and give paracetamol. So far top; but then he is no longer looked at. Father ask for waiting list status. Busy. (but all children's beds in emergency room are empty! Nurse does her utmost but all emergency room doctors are busy, And the Pediatrician (en - ass) go to lunch !. But sore arms etc leave home in those 90 minutes. So they all have home seen a doctor. Nurse calls and calls "do you forget that sick child does not?" "Child is lying drowsy in bed. Father asks again if other nurse wants to measure temperature. Furthermore, nurse never did checks or measured temperature. Not connected to monitor After trying to figure out how long it will take, the answer can take 5 minutes but also 30. Prio color on status child will be adjusted but has no effect on waiting time.When father is tired and says to leave the tone of the nurse changes and according to her, communication has become a discussion where the father tries to be right, so Father gets a kick in. OLVG how do you plan? Why do you just let a child lie? without checks? What do you mean lunch? Why are 5 doctors or Ass tapping at the same time behind their screens at the emergency room? Thanks for this terrible experience! Ps Depart without treatment! Child quickly put in the car and went to the doctor. Immediately (blood) examination done and medication given. Diagnosis: major infection!
The desk and administrative staff can be rude and disrespectful. Its something i can overlook as its the case in other places too but the medical staff in this hospital has the same problems, more than that they are incompetent as well. Ive had a couple of small surgeries here and they failed to fix the problem. Afterwards they tried to blame me for it and basically told me to live with my ailment. Friends and family have had similar experiences. After the last bad experience i just told my GP (huisarts) i dont want to be treated at OLVG anymore for whatever ailment big or small. Dont go here people find a private clinic if you must even if it costs you more.
Ik was een halfuur te vroeg, ondanks dat niet hoeven wachten. Perfect geholpen door een kundige arts die rust en vetrouwen uitstraalde. Na 15 minuten stond ik buiten. Heb weinig ziekenhuis bezoeken zo positief beoordeelt. Klasse.
A location with specialists. Those people know everything about their profession. Off to the surgery.
Been coming here for various reasons over 30 years. Medical staff and treatment always first class. Reception desk and admin. much improved recently.
It s the biggest hospital in the city. I would like you to joy the chapel witch is left oriented from main entrance. Is very calm and peaceful place in such and busy hospital .
Extremely good experience, Beautiful first light, without the best people I would never have been there
We recently welcomed our son by C Section here & it was a truly a wonderful experience thanks to the amazing staff at Anna Pavijlion. They treated me, my partner & of course our little one like we were the most important patients they had. I felt at ease knowing I was in totally capable hands.
GPs called the post office. I have communicated my complaint 3 times. But unfortunately the assistant said on the other hand that I could go home with a paracetamol. And had me assessed by the GP. I have been dealing with these complaints for some time. If the general practitioners post doctor I hear something but can not judge this without blood values then blood should be punctured .. But no the poli assistant did not need this and sent me away. So people want your life you want to stay healthy go better to another hospital! !!
American in Amsterdam on business. Suffered a fall and fractured 2 ribs. Emergency Room staff were extremely professional and friendly. Excellent treatment, excellent experience. Thank you to the entire ER staff.
M a regular patient in this hospital. Told administration more than few times I use E-mail or message to communicate. And then they sent me the report by Post. Unfortunately, the post was mistakenly opened by someone else.
Those are My the most private personal information....
How frustrating no one can ever imagine
I had a small procedure here this week, and was in so much pain and crying in recovery that I asked a nurse to hold my hand. She refused. Instead I got a cold wet towel and a cup of apple juice. I know that Dutch healthcare is hands off but this was ridiculous and a terrible patient experience! #fail
Come almost every week with my mother because of her heart problems
But of course if we live in the neighborhood of the amc, we would also go to the amc
I had a bad experience. I recommend seeking help elsewhere.
Een prima modern ziekenhuis met goede artsen en verpleging en o.a. een goede winkel, een mooi restaurant en een binnentuin.
very unpleasant.
doctors don't know any thing so they always give a pain killer ....
after 7 hours and alot of tests they didn't know the reason and also the pain still the same.
finally they decided to send us home with a pain killer ... what a waste of time.
My advice is to die at home from pain is better than die there from waiting ....
WILL NEVER GO TO OLVG AGAIN
1.small operation on left arm to attach nerve. Was supposed to be local but the anastesia person could not do it and had to go completely under or not have operation - at my age not advisable if possible to do it locally
2. Eye closed due to skin leaking above eye. First Dr. treats eye -second does the same when I say they are treating the wrong thing they say "we can only treat one thing - come back again".
3.small operation on hand. Arrange to have same Dr. operate. Hospital switchs Dr. without telling me.
4. Two Drs say I need SPEEDY kidney operation including Dr. in same practice of Dr. who is going to do operation. He sees me in August but will only operate in December that is speedy at OLVG.
Tried to get it done elsewhere but another Dr. refuses because he does not want to take "business" from a colleague.
All in all totally impossible in every sense of the word.
My advise go elsewhere
Most hospitable top clinical hospital in the Netherlands. Leading the way. Friendly staff!
Was born there before, but my experience last time was a drama. All I have to do is get help with an inflamed tear duct, but they are ready to, after 2 appointments and the wrong side, still not be able to prepare anything
We came to take pictures but were refused because it was too busy. We should just come back next time and see if there is room. Calling in advance or making an appointment appears to be impossible.
Really fast, efficient and friendly staff. Very happy with how they treated a family members medical emergency
I can't say anything else that I think it's a good hospital. I came from the hospital in Sicily. A big trauma about being loved. 3 days of sweating and only then shoulder surgery and wrist surgery and then 3 more days without care and hygiene and afterwards eating and drinking. Still in an orthopedic hospital. (Get a sling of 50 euros in a shop!) Never get admitted to hospital Italy .. You can no longer get out of it because of the dose of morphine and pain. . Had to be operated on again in OLVG after returning after unsuccessful operation, but was very well taken care of and was even allowed to stay a day longer to be "pampered". Staff and surgeon were great. Now good memories (despite bad luck and misery) thanks to lovely nurses. Now checks and still personal attention.
all of a sudden I seem to have agreements in the west, I was not told that when making the agreements. I have never been to West and have been treated all my life in East.
It is one excellent hospital where other hospitals can take one example. Good doctors and nurses who take the time during the treatment period. I am and will be my permanent treatment place. Of course I do not want to lie ill. Hospital should it be necessary then it is the best option here. ladies and gentlemen I have awarded you four stars, lack of fifth star you owe that to one bad cook. thanks for everything. SERVET SEBATI BIROL
The most unfriendly, rude A&E admin staff with no compassion or understanding for a frightened child who needs medical help. If you are a foreigner and not Dutch, good luck...they want nothing to do with you.
Excellent hospital. In the past few months we have visited the First Aid department and the internal medicine department twice for our mother. Despite all the crowds, the staff is very friendly and professional. Do everything to solve problems, also by calling in multiple specialists. Atmosphere in the hospital is pleasant. The only point of improvement is the opening times of the restaurant at the weekend, where there seems to be a lack of awareness that patients and visitors are also present at the weekend (restaurant completely closed?). But nothing but praise for this hospital that is so important for Amsterdam.
Unfortunately very impersonal to being cheeky to patients.
Bad hospital takes a long time until you get help or make an appointment
Emergency room very unfriendly and bad staff I have been badly helped here with my pain (I immediately drove to an empty whater hospital in Purmerend and there I turned out to have a broken rib and bruised back and I was immediately helped. has had experiences with)
Neat arbitrariness who can come in with them, perfect preparation for appointment
I've been coming there for years. Always super good help. My son had to undergo surgery and, unlike in the past, it is explained to everyone patronizing what will happen and the children can take a look at the OR. Excellent. And in my experience, children always get priority at the emergency room or a real emergency must of course come in.
Indeed it is sometimes badly arranged with rules. When you, you keep it neat so 2 visitors for example with a sick person and you see in the bed opposite you 4 people sitting around the bed then that is pretty sour. And then again it appears that the cheeky have half the world.
Die beste Notaufnahme die ich je erlebt habe. Das Team ist unschlagbar.
I'm looking for the tram to Oostvg I live at bestevaerstraat 17
Bad reception at the radiology department. I had to pull a mummer when there was no visible number roll. Ask you for help is answered immediately before you ask your question!
This location of the OLVG is located on the beautiful Oosterpark. There is a parking garage under the hospital. The parking costs are high. The staff in the hospital are usually friendly, but sometimes have poor empathy. It is a gigantic hospital with many disciplines. It is often a long wait in the waiting room. There is catering and a shop. The hospital is tastefully decorated. That threatens the domestic atmosphere.
M'n vader loopt hier voor longkanker, ze geven je het gevoel de best mogelijk zorg te verlenen. Afspraken gaan gewoon door op de afgesproken tijd. Natuurlijk, parkeren is duur, soms lange rijen bij bloed prikken, maar de nadelen wegen niet op ten de voordelen.
The whole chain, from Nr. 112 to the ambulance service, from there to the ambulance doctor and the OLVG hospital: Absolutely professional, nursing care and medical care s well .
Respect and congratulations from a professional.
No emergency treatment because of not working credit card. shocking experience i cant get out of my head. There were minutes between dead and life
Contact them yourself, or you'll be left waiting forever.
My GP recommended me to OLVG for a consultation. They were supposed to call me to make an appointment. 2 weeks went by, nothing. In the end, while I was in a meeting, my phone rings. I rush outside and answer it - it can't have been more than 2 rings. I answer hello and I hear the other side hanging up.
Next day, I receive a mail from them saying that 'Het is helaas niet gelukt om telefonisch contact met u op te nemen'.... SERIOUSLY? Two rings is counts as a "we tried to contact you but couldn't"?
Today was my third horrendous experience in the hospital. Careless and unprofessional maybe due to much work. However you don't feel that they are there to help you. If do not feel working quit and do something else, something they like to do.
Staff at the hospital were kind and helpful, but absolutely terrible phone service. Extremely rude and unpleasant. Attendant wouldn't even wait for me to look up some information before she could yell "HELOO?" Hopefully will not need to go there again.
terrible experience, i felt with my bike i hurted my head, they ddn't do any check they did send me home, a fat doctor racist and unprofessional, not friendly at all, worst experience of my life.
We were with our daughter here, very nice staff and doctors. German is partially understood Communication is best in English.
Amazing, professional, friendly and caring staff from the receptionists to the nurses to the doctors. I gave birth to my daughter in the maternity ward here and am also going now with a minor issue and everyone I've dealt with has been more than fantastic. I'm also very grateful that they everyone seems to speak fantastic English.
With Corona this hospital is prepared to work in the new style.
Quite possibly THE MOST UNPROFESSIONAL HOSPITAL I've ever been to. We've waited for close to 3 hours and they have done absolutely nothing but tell us 10-20 more minutes while our friend sits here and bleeds. At one point both doctors with more than 4 nurses were sitting there doing NOTHING. One was actually texting on her phone. This hospital should be ashamed with their lack of professionalism.
I had my jaw surgery and wisdom teeth removal in the OLVG, and I could not be more happy. The result is amazing, I received super professional help, very friendly staff and nurses, and in general a comfortable experience. I strongly recommend OLVG for dental care
Let me start by saying going to the Hospital is never a fun experience for anyone, but I unfortunately recently had to go to the ER at OLVG Oost and was treated with promptness, compassion, empathy, and thoroughness from everyone, nurses and doctors included. Thank you very much.
Excellent Hospital in Amsterdam with many research departments.
Very professional but also friendly healthcare of the category: VERY GOOD ...
Staff very patient oriented. Nursing couldn't be better. Doctors listen carefully and provide understandable explanations. Only providing hot meal absent. Meal was probably given away. That didn't mean dinner. No bread meal was offered, had to beg for it
Very nice polyclinic, I thank very much the staff of the radiology department (Mammography) for their help, the assistants and the doctor are too kind, they try to give you all the psychic comfort, also they follow you medically until the end.
The OLVG is in the Guinness book!
On May 23, 2014, a year ago, I was prescribed special shoes by the rehabilitation doctor. Now, a year later I don't have them yet. Error on error, the wrong shoes delivered, wrong shoes delivered for the 2nd time.
Apologies and promises. But after a year I still don't have my shoes.
26 May 2015
Lounge Cardiology .... a warm welcome, good explanation and explanation ...
My experience here was absolutely fantastic, i went in with my mother who unfortunately fell off her bike and suffered a head injury. The police come immediately to where i was staying and took me straight to see her in the hospital. the doctors did everything very quickly and when we had to return to England they gave us a cd with her ct scan on it for the english doctors to use. to summarise very efficient and friendly. (they apologised when they had an abnormally long wait time of 30mins).
Everyone kind helpful and the hospital feels modern up to date
Great hospital and wonderfully knowledgeable, sweet and dedicated staff there are few that can match it now I rarely come there this was my second visit, the first 6 years ago pneumonia, now an unexpected heart attack, great coped with the problem found quickly on the operating table and luckily dabbed on time thanks to the quick actions of doctors and staff I am still alive.
Thank you all and tribute ..
Greeting
Peter.
Waiting for 5 hours in emergency room and still no help. It s not even bussy.
Surrounding the location: parking around the hospital and in the parking garage extremely high!
Process to test that makes me so anxious took 5 months. The doctor's conclusion is that I am oppressed by asthma (duh) in particular and that I must continue to take my current medication: - |. Disappointing
My experience with the OLVG is: quality extremely sad. You may also abbreviate it.
First, an incorrect diagnosis is made. Then, after a doctor's visit with equipment at home, I have to be admitted as a matter of urgency and I get to hear all kinds of fake excuses about why they cannot operate immediately. It is Boxing Day and there is only 1 OK (!!!) available, there are people who could be more urgent (not that they are!) If you shout loud enough you will get the first turn, despite the fact that the complication of a late operation can be fatal. I don't want to talk about the complications of acting too late. But luckily there is surgery after almost 24 hours.
The nurses are made friendly or they are too stupid. In any case, their approach to their patients does not prove sufficient intelligence or eq. Paracetamol according to protocol in addition to a morphine preparation because it must be according to the rules (protocol and these are sacred and go for any kind of humanity), even though the patient has to remain sober while waiting for the operation, goes above the wish of the patient not wanting this and are therefore brought in with a "loving look" because of so much stupidity of the patient! Also, the patient is not shown what is in the syringe or the doctor's prescription for this medication.
I also noticed that the nursing staff did not wash their hands from going from one patient to another, the sheets were still full of blood stains (from Whom ??) the equipment is not cleaned after use, but the blood pressure monitor and pulse counter just goes from one patient to the next. Bah bah bah and again bah !!! The beds are also placed so close to each other that there can be no privacy. Also because the other ladies want the curtains around the bed, Or is it another protocol so that the nurses do not have to take a step too much? Because I have seen really big nurses there. You couldn't tell by their weight that they have to work hard there. Fortunately there were slender nurses who seemed to be better at their job.
I was once in nursing, but I have never experienced that a patient who needs to be admitted to an emergency cannot be operated on within 24 hours. It could then be suggested that the patient be admitted to a hospital where this is possible. The quality of this hospital is the same as that of a small peripheral hospital, which already finds itself almost academic because they have physician assistants who can do the work during the weekends and holidays. Perhaps there is still a "real" doctor present, but I have not been able to establish that.
Posting this review is also a solid undertaking. You really want it if you want this review posted.
We had our first baby at the hospital and had a great experience, staff was very polite, everyone spoke english as that was easier for us. Our choices and wishes were well respected. In the hindsight, delivering at the hospital was a good decision for the mother, as the complications were dealt with swiftly and very professionally.
Especially birth here went well, definitely recommended
Worst Hospital,
They laugh at the patient. They said "Did you hear that Turkish man yelling" Ouch it hurts! "And then they laugh.
When the patient would have an operation, they do not even have everything ready. They keep leaving and then they come later and they start the operation later.
The patient said it himself "That they were going to laugh and chat". Come on if you're a doctor or whatever. You have to take your job seriously. I do not accept this and therefore I will send two complaints form to them.
Unfortunately, it becomes clear that health insurance is giving the sheets here, doctors can't take the time to clarify a patient. Treatments only strictly according to the protocol. The human factor disappears from care. You feel like you are a number. Thinking about treatment options (even studying medicine yourself) is not appreciated. Very sorry ... Nursing and support staff very friendly and helpful
Very happy with attention and care for my son. Waiting time was short. Pediatritian did take time to examinate our problem. After placing us to Kindergeneeskunde department. my son and me felt welcome here with good attention of doctors and nurses..all kind and friendly, my son 5 YEARS felt very cozy and comfortable. Thank you Olvg team for taking good care
Ik ben maandag aan mijn blindedarm geopereerd; het zou eerst zondag gebeuren maar vanwege spoedgevallen werd het maandag. Ik ben zondag met intense pijnen opgenomen en direct goed geholpen en onderzocht. Vandaag mocht ik naar huis; het was mijn eerste ziekenhuis verblijf en ik was erg tevreden; lekkere bedden, vriendelijke, warme mensen en goede en snelle hulp.
I visited this hospital after our moving from another Dutch town to Amsterdam, referred to a specialist by my GP. I was a bit worried after reading some negative reviews. I have to say, my experience was only positive.
Everything was well organized, on time, perfectly synchronised (reception, nurses, blood taking, doctor...). Super efficient and fast. I never needed to wait more than few minutes. Everybody was either very friendly, or at least professionally courteous. I obtained the results, the subsequent letters and phone calls on time.
Oh, and I really appreciated that the doctor made sure to test not only the absolutely necessary (as was my experience previously) - he suggested some tests that I did not have in the past and clearly explained why; it made a lot of sense and it made me feel reassured. He also appeared very knowledgeable and with great overview of more than one field of medicine - despite his rather young age. He was also very professional, friendly and supportive.
Maybe the building does not give the impression of a super modern place, but that is just the building, it is an old house; however, the equipment and the services are very modern, of course.
Good service and nice doctors. Always there when you need them!
My husband was admitted at the Cardiology Department around 8pm last Friday 27th of April.The care and attention provided to him was very quick and efficient.Numerous tests were carried out in a very short period of time and he was constantly monitored and reassured by the doctor and nurse on duty.Ana the nurse on duty was extremely friendly and helpful and did her best to make us comfortable,even providing us with food as the cafeteria had closed.
Big Thank You to Dr L.Van Heerebeek,Dr R P Kraak and the team for the EXCELLENT service provided.
I didn't have enough time to ask my questions. I had not finished talking yet and then the doctor said: make an appointment at the desk.
I found her unkind.
In 2009 after a suffering a severe heart attack I was taken here and was extremely well looked after and believe they saved my life.
Onze Lieve Vrouwe Gasthuis (OLVG) is a leading healthcare provider in Amsterdam, Netherlands. The company has been serving the community for over 130 years and has established itself as a trusted name in the healthcare industry. OLVG's mission is to play a key role in improving health and care for everyone in our urban environment, with the aim of creating a better life in a healthier Amsterdam.
OLVG offers a wide range of medical services, including general medicine, surgery, cardiology, neurology, oncology, pediatrics and more. The company has two locations - OLVG West and OLVG East - both equipped with state-of-the-art facilities and staffed by highly qualified medical professionals.
One of the key strengths of OLVG is its commitment to patient-centered care. The company believes that every patient deserves personalized attention and care that meets their unique needs. To achieve this goal, OLVG employs an interdisciplinary team approach that involves doctors, nurses, therapists and other healthcare professionals working together to provide comprehensive care.
In addition to providing high-quality medical services to patients from all walks of life, OLVG also plays an active role in promoting public health initiatives throughout Amsterdam. The company works closely with local organizations and government agencies to develop programs aimed at improving health outcomes for vulnerable populations such as children or elderly people.
At OLVG we believe that innovation is key to delivering better healthcare outcomes for our patients. That's why we invest heavily in research & development activities aimed at developing new treatments or technologies that can improve patient outcomes while reducing costs.
Overall Onze Lieve Vrouwe Gasthuis (OLVG) is committed to providing high-quality medical services while promoting public health initiatives throughout Amsterdam. With its focus on patient-centered care combined with cutting-edge technology & research capabilities make it one of the most respected names within Dutch Healthcare Industry today!
olvg.nl
